All of our contacts are identified by a unique customer id. By default in the Experience Profile dashboard, we can search by name or e-mail.

How can I extend this functionality so that the identifier gets searched too?

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SC version is 8.2 u2

  • Hey @Koen Heye- Looking for the same functionality. Have you been able to implement this. Any help appreciated Commented Sep 27, 2022 at 9:56
  • @VinodChavan Sorry but I don't recall anymore. If I find something, I'll update it here
    – Koen Heye
    Commented Sep 27, 2022 at 10:48

1 Answer 1


You can override the contact search provider for the Experience Profile application.

It is defined in the Sitecore.ExperienceProfile.config as follows:

 <contactSearchProvider type="Sitecore.Cintel.ContactSearchProvider, Sitecore.Cintel" singleInstance="true" />

Code-wise it looks like you should copy-paste the disassembled code (sadly) in your implementation and customize the implementation of the private SearchResults<IndexedContact> QueryIndex(IProviderSearchContext ctx, ContactSearchParameters parameters) method.

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