I followed the documentation about Sitecore Commerce installation. I finished configuring everything, then try to open storefront. It returns error something like "HTTP Error 502.3 - Bad Gateway The specified CGI application encountered an error and the server terminated the process." and requested url is " http://localhost:5000/api/GetBulkPrices"

This url is by default Commerce Authoring service. Then I tried with postman and send request and after 2min it returns same error. So that I changed Authoring request time out to 20min and it stills running. I don't thing this will take that much.

P.S: I can send request to other api methods and returns with success result. It seems configuration are correct. Does anyone any idea why it is taking too long?

  • This can be a little bit tricky to debug. Can you give an example of a API method that does work? Did you try any of the Catalog API methods?
    – Erwin
    Commented Jun 8, 2017 at 15:29

1 Answer 1


The problem got fixed by re-doing a part of the Commerce Authoring Service setup:

Run the Bootstrap on the service, which loads the environments from the data/environments directory in the physical location of the IIS service

Use a browser and call http://localhost:5000/commerceops/Bootstrap().

After this process was done, the website works.


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