In a Sitecore environment, Sitecore 8.2 update 4, the analytics buttons in the launch pad are hidden. This is what I would expect if analytics were disabled (Xdb.Enabled = false) but analytics are enabled.

Then I thought maybe Sitecore couldn't reach Mongo, so I took a different environment where analytics works, I changed the Mongo connection strings to something that was no good, but the analytics buttons are still visible.

Also, the user I am logged in as is an Administrator, so I dont think its a permissions problem.

What else would cause these buttons to be hidden?

enter image description here


1 Answer 1


Consolidating all the possible reasons behind missing Sitecore Analytics Buttons on Launchpad in this answer:

  1. As Mark said please check if your license file have appropriate xDB License.
  2. Please check of the xDB is not disabled. Open Sitecore.XDb.config and check <setting name="Xdb.Enabled" value="true" /> and <setting name="Xdb.Tracking.Enabled" value="true" />
  3. Using showconfig.aspx check if any custom patch file is nor overriding the xDB.Enabled flag.
  4. Lastly check if you are logged in as Administrator or as a user who is not restricted to access to Sitecore Analytics.

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.