After upgrading from 8.1 Update 3 to latest 9.0 Update 1 a lot of icons are missing in the Experience Editor, but not all.

experience editor

For example on the PRESENTATION tab only the Preview and Normal icons are showing up as you can see. The default Save/Search/New Component (top left) and the ribbon fold up/down icon (top right) are also missing.

I've tried to disable most of our custom code and tried with a clean installation (webroot only, not databases). I've also cleared my cached etc. but without any luck.

There are no failed requests being made (Chrome developer tools).

The buttons with missing icons just have a <div> with a class indicating some sort of sprite.

<div title="Edit the current page." class="sprite-speak-ribbon-clean-ee edit_24">

The functioning icons have an <img>.

<img alt="Open Browser as normal" src="/temp/iconcache/office/24x24/eye.png">

Does anyone have an idea about what is going on or where to dig deeper?

  • Did you use Express Migration tool? I did an upgrade recently from 7.1 to 8.2 Update-5 and I used Express Migration tool. I've noticed some missing icons as well. I used Razl to compare the upgraded instance with a fresh installation and noticed that some items in the core database got the '/temp/' path in the icon fields. I used Razl to overwrite these messy '/temp/' and it was fixed.
    – João Neto
    Commented Jan 19, 2018 at 13:21
  • I did not use the Express Migration tool as our version was not supported. I've digged a little deeper and it would appear that not all the sprite files are being generated (only sprite-speak-ribbon-base-ee.css but not sprite-speak-ribbon-clean-ee.css and sprite-speak-ribbon-clean-ee.png) Commented Jan 19, 2018 at 13:28
  • What if you install a fresh Sitecore 9.0 Update-1 and attach the migrated databases? You deploy the Visual Studio solution - after properly updated - - and see what happens.
    – João Neto
    Commented Jan 19, 2018 at 13:40
  • That's basically where I'm at right now. Commented Jan 19, 2018 at 13:53

1 Answer 1


Well, now it's working all of a sudden after having spent most of the day on this...

What I've done recently is run the Clean up databases from the Control Panel and rebuild the link database and the search indexes.

So, if you run into this issue try that.

The generated sprite files are located here:


You should have 3 files:

  • sprite-speak-ribbon-base-ee.css
  • sprite-speak-ribbon-clean-ee.css
  • sprite-speak-ribbon-clean-ee.png

These are generated/refreshed when the Experience Editor is loaded from what I can tell. It's part of the prepareEditorResources pipeline defined in Sitecore.ExperienceEditor.config.

When it didn't work I only had the first file, but now they are all there.

If you want to check out the sprite "configuration", it is stored in the Core database here:

/sitecore/content/Applications/WebEdit/Sprites/Experience Editor Speak Ribbon
  • 1
    Just a follow up. I ran through the full upgrade once more and got the same issue. A simple Clean up databases and IIS reset fixes it. Commented Jan 25, 2018 at 13:58
  • 1
    A cleanup of the core database followed by an iis reset fixed this issue for me.
    – staccata
    Commented Aug 15, 2018 at 7:45
  • Just ran into this again. Note that the icons may still be missing, even if the three referenced files are in the directory, and match a server that's working. Commented Jul 7, 2020 at 20:16

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