Questions tagged [cdp]

Anything related to Sitecore CDP (formerly Boxever)

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Tracing 500 Errors in Sitecore Personalize & CDP - Failure to Execute Flow

While having the network tab open in F12, one of the responses indicates a 500 error. Inspecting the response reveals a developer message but no friendly name of the actual object, only a GUID. ...
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Batch segmentation with Age not working in cdp personalize

I am facing a issue while creating a batch segment using Age filter for users of type Customer. The Date of Birth in the user profile is there as: "dateOfBirth": "1989-12-04T00:00:00....
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Sitecore CDP Dashboard Report

I am exploring the Sitecore CDP dashboard. In the Summary Report it is showing number of reports like Guest Type, New Visitors, Converted, Abandoned etc. reports. I want to further drill down the ...
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Page level decision models

I have created one Decision model(ie:GenderWiseDisscount) with Male and female offers, If User registered as Male should trigger 15% off web experiences and Female should trigger 20% off web ...
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Sitecore CDP certification question patterns sample of scenario based questions

I am planning to attend Sitecore CDP & Personalize certification exam. I went through the advised certification materials. I came to know the question are scenario based not the concept based. Can ...
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Why are my guest data extensions not available for basic segmentation?

I have created guest data extensions using the endpoint : https://doc.sitecore.com/cdp/en/developers/sitecore-customer-data-platform--data-model-2-1/sitecore-cdp-guest-extensions-data-model-for-rest-...
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CDP Experience / Decision Model Error: "API response must be valid JSON"

Running into this invalid JSON error when I try to use my decision model to send offer data to be used in the experience. I've tested the decision model in test canvas and see that the offer is ...
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How to find offer for a customer in Sitecore CDP

I need to find if a customer profile is eligible for an existing offer or not, if not then only I will assign a new offer. How to do that, is there any API call or any property in Sitecore CDP, to ...
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Deleting a guest profile in CDP

Has anyone tried deleting a guest profile in CDP when a request to forget comes from a customer? The documentation seems a little confusing, about the process to create a batch first and then send ...
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in Sitecore CDP, How can I create a segment for guests that have been exposed to a particular experience/experiment?

In Sitecore CDP, If I have an experience, experiment or audience sync that guests have been exposed to, how can I create a segment for these guests? For example: I have sent an abandoned cart email to ...
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How to resolve context parameter on offer in Sitecore CDP?

I have Sitecore CDP Interactive Experience defined based off Decision Model that returns an offer. On offer data I have context parameter ${guest.firstname} defined but its not resolving its value and ...
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Facing issue while trying to upload a batch file in Sitecore CDP

The first api call is https://api.boxever.com/v2/batches/cb7c7d33-634d-4a97-b12c-ddd58118fb06 The above API returns the Url where the file is to be uploaded Next call will be to the upload url which ...
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Sitecore CDP triggered experience. Trigger limitations

I have faced an issue with triggered experience: I need to have 4 events as a trigger (ADD, VIEW, CHECKOUT, IDENTITY). It works fine for any 3 events combination, but for 4 events server returns an ...
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How to create an AI model and use in Boxever Decision or Sitecore CDP decisioning

In Boxever or Sitecore CDP decision Model canvas there is an option to create Analytical Model. How to create an AI model and use it in creating decision in Boxever or Sitecore CDP? Could not find ...
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How to force end of the session in Sitecore CDP?

As developer I try to integrate Sitecore CDP API what ends up with sending many duplicated requests in very short time. Some of them are user related and I need to reset the session to test the user ...
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In Sitecore CDP and Personalize, Is it possible to get the guest ref using the Browser Id?

I have the browser id of the guest in Sitecore CDP and Personalize, but I want to update the guest using the REST APIs. To update the guest using the REST APIs I require the guest ref. Is there a way ...
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Regardless of what currency I send into Sitecore CDP, it is being converted to another currency. How is the currency setup in CDP?

I am sending in ADD stream events into Sitecore CDP or Sitecore Personalize with the currency set to EUR yet the currency is USD in the guest profile. How can I set the currency to EUR? How is the ...
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In Sitecore CDP, can I create orders using the REST APIs?

Using the REST APIS (or Interactive APIs) in Sitecore CDP, can I create an order? Can that order have an order item of any type?
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2 answers
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In Sitecore CDP, how do I know when the guest is using mobile web to pass the MOBILE_WEB channel?

When sending stream events into Sitecore CDP, I want to send in the MOBILE_WEB channel if the guest is viewing the website from their phone. How can I do this?
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2 votes
1 answer
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In Sitecore CDP, why is my guest appearing as anonymous at the top of the guest profile?

After sending in a successful identity event in Sitecore CDP my guest is still appearing as anonymous at the top of the guest profile. Why is this happening?
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2 answers
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In Sitecore CDP, why does my converted session or abandoned session have no amount in the timeline?

When my guest has a converted session or an abandoned session, I expect to see the amount in the converted or abandoned amount in timeline, however mine is always showing as zero. Why is this ...
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1 answer
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The Sitecore CDP JavaScript library is not loading on my site why?

I'm trying to load the Sitecore CDP JavaScript library but I keep getting HTTP 403 forbidden. What is causing this error?
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1 vote
3 answers
88 views

Why is my CHECKOUT stream event failing in Sitecore CDP/Sitecore Personalize?

When trying to create an order in Sitecore CDP/Sitecore Personalize, I am sending in an ADD, CONFIRM and CHECKOUT event but my checkout event is continuously failing. Why are some reasons that a ...
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1 answer
32 views

How can I update orders in Sitecore CDP?

After I have created an order in Sitecore CDP how can this order be updated?
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1 answer
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Why is my identity event not changing my visitor into a customer in Sitecore CDP/Sitecore Personalise?

When a guest logins in I want their guest profile in Sitecore CDP to move from visitor to customer and have the profile merged with any existing matching profile.
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1 answer
130 views

What additional or custom data can be stored in Sitecore CDP?

What parts of the Sitecore CDP data model are fixed? Which entities can be updated to have new additional values?
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1 answer
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Why is Sitecore CDP Audience Sync failing?

I am trying to export a segment on a regular schedule using Sitecore CDP Audience Sync. What are some common issues that can cause this to fail?
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2 answers
124 views

How to Login or get access to Sitecore CDP Instance?

I am new and if I need to use Sitecore CDP, How can I achieve it? Is there any official documentation that can help?
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Why is my batch import for Sitecore CDP failing?

When trying to use Batch Import, if the upload fails what are some common issues that cause this?
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3 votes
1 answer
135 views

Why are my Sitecore CDP and Personalize stream events failing?

What are some common issues that can cause my stream events to fail?
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4 votes
1 answer
78 views

How can I enable debug mode in Sitecore CDP and Sitecore Personalize?

In Sitecore CDP and Sitecore Personalize, debug mode can be turned on to see all the configuration and data in the platform. How can this mode be turned on in the platform?
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Email Trigger In sitecore CDP

In sitecore CDP ,I have created connection for send email. this connection is triggerd but status is error. can anyone suggest me the way to run this email trigger successfully? My request is { &...
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CDP not Tracking user Interactions

I am working with Sitecore 10 and CDP. I have created a custom web template in Sitecore CDP and trying to track all user Activity. Previously it worked fine, but now it doesn't track the user activity....
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Create new custom schemas with nested structure in CDP

Can anyone confirm around the feasibility to create new schema's or extend/modify existing schemas such as Guest, Order etc. within Sitecore CDP interface. Is there is a way for developers to create ...
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67 views

Tracking User Personal Information in sitecore CDP

In sitecore CDP, I'm using Email Corner PopUp template to Track user email address and their Interactions on the site, Now I want to get first name, last name, gender of the user. For this , am I need ...
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2 votes
2 answers
234 views

Send tracking data to Sitecore CDP

I am currently working with Sitecore CDP. I have Sitecore site .when user visit the site , I need to capture the user Interactions using Sitecore CDP, In Official Document I found JavaScript snippet ...
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How to move contact and traffic data from xDB to CDP

How do we move current xDB data (contacts, traffic etc) to the Sitecore CDP. I know there is no straightforward tool but are there APIs I can use to accomplish it and keep all or most of the data from ...
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