Questions tagged [cdp]

Anything related to Sitecore CDP (formerly Boxever)

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Empty CDP Guest List

I am trying to view guest details using a fresh Sitecore CDP sandbox instance. The guest list is empty but the totals at the top show there are 3 guests: 2 customers and 1 visitor. Any idea why no ...
Kim Dyla's user avatar
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31 views

Custom condition throws error 'The code produced is invalid'

I have created a custom condition in Personalize that checks whether the current date and time is after a target date and time specified in UTC timezone (see full code below). When I test the ...
Erik's user avatar
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"order.price" field is always equal to 0

Does anybody know why order.price field is always equal to 0 (in guest.orders)? Is it a bug or I need to pass some additional data with CHECKOUT event? And if it is equal to zero, does it means that ...
x3mxray's user avatar
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CHECKOUT stream event failing in Sitecore CDP and Personalize if ADD event was triggered with different browserId

We have website and mobile app, both connected to Sitecore CDP+Personalize by using Stream API. How to deal with the situation when user identified and added a product to cart through the website, ...
x3mxray's user avatar
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86 views

How to get count of all active users/sessions, those are looking same offer page in Sitecore CDP

I am working on a scenario in Sitecore CDP, "How to get a count of all active users/sessions, those are looking same offer page". Any steps or pointer will be good to explore. Thanks
Arun's user avatar
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1 vote
1 answer
113 views

CORS error on local site

I have started learning Sitecore CDP. I had the sample site hosted on the local machine and browse the page. I'm trying to connect the app. box ever with a valid app_key and point of sale. I have ...
Rameshkumar's user avatar
3 votes
1 answer
122 views

Issue with getting the Boxever Id for Anonymous user in CDP

I'm getting the following error while trying to get the Boxever Id for anonymous VM121:1 Uncaught ReferenceError: Boxevr is not defined at :1:1 Attached the script screen shot
girish jain's user avatar
1 vote
1 answer
43 views

Can I perform Batch Segmentation by aggregate values in Sitecore CDP?

I want to create a batch segment in CDP based on a custom event value aggregated from all page visits. For example, each user gets a number of points for visiting a specific page and these points are ...
Anna Gevel's user avatar
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Individual Attribution

How to check which experiment ensured Goal completion when I have multiple experiments with the same Goal that a Guest could get? I do not want to bucket as their traffic volumes are low. For example, ...
Abigail Acland's user avatar
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1 answer
118 views

401 Unauthorized response while connecting to Sitecore CDP from Sitecore Connect Recipe

I was able to create connection successfully (using Client Key and API Token) in Sitecore Connect recipe to upload a batch file into Sitecore CDP to create Guest records. But while executing a test, i ...
Arvind Gehlot's user avatar
3 votes
1 answer
307 views

Store guest or customer data in Sitecore CDP only for configured domain

I used the Engage JavaScript library on my website via the integration type "Client-side integration without tag management system". I am able to see all the guest and customer information ...
Saiprasad's user avatar
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1 answer
74 views

Audience Sync in Sitecore CDP

Does anyone know about the difference between presentation layer and speed layer when selecting a data source for testing Audience sync in Sitecore CDP?
Abi's user avatar
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1 vote
1 answer
74 views

Sitecore CDP update products quantity with ADD, CONFIRM, CHECKOUT events

On most ecommerce websites, the user has the ability to change the number of products at the last step of the order. Question: How to update quantity of order items by using ADD, CONFIRM, CHECKOUT ...
x3mxray's user avatar
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1 vote
2 answers
173 views

Maximum number of additional attributes can be added using 'ext' in Sitecore CDP?

I'm exploring Sitecore CDP capabilities and want to know about the maximum number of recommended values for additional attributes that can be added using 'ext' as key-value pair in Sitecore CDP.
Sumit Helaiya's user avatar
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1 answer
88 views

Tracing 500 Errors in Sitecore Personalize & CDP - Failure to Execute Flow

While having the network tab open in F12, one of the responses indicates a 500 error. Inspecting the response reveals a developer message but no friendly name of the actual object, only a GUID. ...
Walt's user avatar
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1 answer
94 views

Batch segmentation with Age not working in cdp personalize

I am facing a issue while creating a batch segment using Age filter for users of type Customer. The Date of Birth in the user profile is there as: "dateOfBirth": "1989-12-04T00:00:00....
Debaparna's user avatar
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3 votes
2 answers
163 views

Sitecore CDP Dashboard Report

I am exploring the Sitecore CDP dashboard. In the Summary Report it is showing number of reports like Guest Type, New Visitors, Converted, Abandoned etc. reports. I want to further drill down the ...
Alok Kumar's user avatar
1 vote
1 answer
135 views

Page level decision models

I have created one Decision model(ie:GenderWiseDisscount) with Male and female offers, If User registered as Male should trigger 15% off web experiences and Female should trigger 20% off web ...
Tammanagouda Patil's user avatar
1 vote
1 answer
982 views

Sitecore CDP certification question patterns sample of scenario based questions

I am planning to attend Sitecore CDP & Personalize certification exam. I went through the advised certification materials. I came to know the question are scenario based not the concept based. Can ...
Manickamanikandan's user avatar
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1 answer
154 views

Why are my guest data extensions not available for basic segmentation?

I have created guest data extensions using the endpoint : https://doc.sitecore.com/cdp/en/developers/sitecore-customer-data-platform--data-model-2-1/sitecore-cdp-guest-extensions-data-model-for-rest-...
Sarah O'Reilly's user avatar
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194 views

CDP Experience / Decision Model Error: "API response must be valid JSON"

Running into this invalid JSON error when I try to use my decision model to send offer data to be used in the experience. I've tested the decision model in test canvas and see that the offer is ...
Nicholas Guevara's user avatar
1 vote
2 answers
115 views

How to find offer for a customer in Sitecore CDP

I need to find if a customer profile is eligible for an existing offer or not, if not then only I will assign a new offer. How to do that, is there any API call or any property in Sitecore CDP, to ...
Debaparna's user avatar
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2 votes
1 answer
145 views

Deleting a guest profile in CDP

Has anyone tried deleting a guest profile in CDP when a request to forget comes from a customer? The documentation seems a little confusing, about the process to create a batch first and then send ...
Abi's user avatar
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1 vote
1 answer
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in Sitecore CDP, How can I create a segment for guests that have been exposed to a particular experience/experiment?

In Sitecore CDP, If I have an experience, experiment or audience sync that guests have been exposed to, how can I create a segment for these guests? For example: I have sent an abandoned cart email to ...
Sarah O'Reilly's user avatar
1 vote
2 answers
152 views

How to resolve context parameter on offer in Sitecore CDP?

I have Sitecore CDP Interactive Experience defined based off Decision Model that returns an offer. On offer data I have context parameter ${guest.firstname} defined but its not resolving its value and ...
Harsh Baid's user avatar
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2 votes
2 answers
198 views

Facing issue while trying to upload a batch file in Sitecore CDP

The first api call is https://api.boxever.com/v2/batches/cb7c7d33-634d-4a97-b12c-ddd58118fb06 The above API returns the Url where the file is to be uploaded Next call will be to the upload url which ...
Debaparna's user avatar
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0 votes
2 answers
158 views

Sitecore CDP triggered experience. Trigger limitations

I have faced an issue with triggered experience: I need to have 4 events as a trigger (ADD, VIEW, CHECKOUT, IDENTITY). It works fine for any 3 events combination, but for 4 events server returns an ...
x3mxray's user avatar
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1 vote
1 answer
153 views

How to create an AI model and use in Boxever Decision or Sitecore CDP decisioning

In Boxever or Sitecore CDP decision Model canvas there is an option to create Analytical Model. How to create an AI model and use it in creating decision in Boxever or Sitecore CDP? Could not find ...
Debaparna's user avatar
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3 votes
1 answer
409 views

How to force the session end in Sitecore CDP?

As a developer I try to integrate Sitecore CDP API what ends up with sending many duplicated requests in very short time. Some of them are user related and I need to reset the session to test the user ...
Łukasz Skowroński's user avatar
2 votes
2 answers
463 views

In Sitecore CDP and Personalize, Is it possible to get the guest ref using the Browser Id?

I have the browser id of the guest in Sitecore CDP and Personalize, but I want to update the guest using the REST APIs. To update the guest using the REST APIs I require the guest ref. Is there a way ...
Sarah O'Reilly's user avatar
2 votes
1 answer
85 views

Regardless of what currency I send into Sitecore CDP, it is being converted to another currency. How is the currency setup in CDP?

I am sending in ADD stream events into Sitecore CDP or Sitecore Personalize with the currency set to EUR yet the currency is USD in the guest profile. How can I set the currency to EUR? How is the ...
Sarah O'Reilly's user avatar
1 vote
1 answer
102 views

In Sitecore CDP, can I create orders using the REST APIs?

Using the REST APIS (or Interactive APIs) in Sitecore CDP, can I create an order? Can that order have an order item of any type?
Sarah O'Reilly's user avatar
3 votes
2 answers
69 views

In Sitecore CDP, how do I know when the guest is using mobile web to pass the MOBILE_WEB channel?

When sending stream events into Sitecore CDP, I want to send in the MOBILE_WEB channel if the guest is viewing the website from their phone. How can I do this?
Sarah O'Reilly's user avatar
2 votes
1 answer
69 views

In Sitecore CDP, why is my guest appearing as anonymous at the top of the guest profile?

After sending in a successful identity event in Sitecore CDP my guest is still appearing as anonymous at the top of the guest profile. Why is this happening?
Sarah O'Reilly's user avatar
2 votes
3 answers
101 views

In Sitecore CDP, why does my converted session or abandoned session have no amount in the timeline?

When my guest has a converted session or an abandoned session, I expect to see the amount in the converted or abandoned amount in timeline, however mine is always showing as zero. Why is this ...
Sarah O'Reilly's user avatar
1 vote
1 answer
100 views

The Sitecore CDP JavaScript library is not loading on my site why?

I'm trying to load the Sitecore CDP JavaScript library but I keep getting HTTP 403 forbidden. What is causing this error?
Sarah O'Reilly's user avatar
1 vote
3 answers
214 views

Why is my CHECKOUT stream event failing in Sitecore CDP/Sitecore Personalize?

When trying to create an order in Sitecore CDP/Sitecore Personalize, I am sending in an ADD, CONFIRM and CHECKOUT event but my checkout event is continuously failing. Why are some reasons that a ...
Sarah O'Reilly's user avatar
1 vote
1 answer
77 views

How can I update orders in Sitecore CDP?

After I have created an order in Sitecore CDP how can this order be updated?
Sarah O'Reilly's user avatar
2 votes
1 answer
235 views

Why is my identity event not changing my visitor into a customer in Sitecore CDP/Sitecore Personalise?

When a guest logins in I want their guest profile in Sitecore CDP to move from visitor to customer and have the profile merged with any existing matching profile.
Sarah O'Reilly's user avatar
2 votes
1 answer
324 views

What additional or custom data can be stored in Sitecore CDP?

What parts of the Sitecore CDP data model are fixed? Which entities can be updated to have new additional values?
Sarah O'Reilly's user avatar
2 votes
1 answer
141 views

Why is Sitecore CDP Audience Sync failing?

I am trying to export a segment on a regular schedule using Sitecore CDP Audience Sync. What are some common issues that can cause this to fail?
Sarah O'Reilly's user avatar
0 votes
2 answers
416 views

How to log in or get access to Sitecore CDP instance?

I am new to Sitecore CDP. Where can I find the official documentation to help me learning it and guide on how to get access & log in to a Sitecore CDP instance?
Madhav's user avatar
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2 votes
2 answers
309 views

Why is my batch import for Sitecore CDP failing?

When trying to use Batch Import, if the upload fails what are some common issues that cause this?
Sarah O'Reilly's user avatar
4 votes
1 answer
316 views

Why are my Sitecore CDP and Personalize stream events failing?

What are some common issues that can cause my stream events to fail?
Sarah O'Reilly's user avatar
4 votes
1 answer
131 views

How can I enable debug mode in Sitecore CDP and Sitecore Personalize?

In Sitecore CDP and Sitecore Personalize, debug mode can be turned on to see all the configuration and data in the platform. How can this mode be turned on in the platform?
Sarah O'Reilly's user avatar
0 votes
1 answer
201 views

Email Trigger In sitecore CDP

In sitecore CDP ,I have created connection for send email. this connection is triggerd but status is error. can anyone suggest me the way to run this email trigger successfully? My request is { &...
Nithya's user avatar
  • 107
0 votes
0 answers
162 views

CDP not Tracking user Interactions

I am working with Sitecore 10 and CDP. I have created a custom web template in Sitecore CDP and trying to track all user Activity. Previously it worked fine, but now it doesn't track the user activity....
Nithya's user avatar
  • 107
0 votes
1 answer
144 views

Create new custom schemas with nested structure in CDP

Can anyone confirm around the feasibility to create new schema's or extend/modify existing schemas such as Guest, Order etc. within Sitecore CDP interface. Is there is a way for developers to create ...
Vidhi Sharma's user avatar
0 votes
1 answer
89 views

Tracking User Personal Information in sitecore CDP

In sitecore CDP, I'm using Email Corner PopUp template to Track user email address and their Interactions on the site, Now I want to get first name, last name, gender of the user. For this , am I need ...
Nithya's user avatar
  • 107
2 votes
2 answers
527 views

Send tracking data to Sitecore CDP

I am currently working with Sitecore CDP. I have Sitecore site .when user visit the site , I need to capture the user Interactions using Sitecore CDP, In Official Document I found JavaScript snippet ...
Nithya's user avatar
  • 107