Questions tagged [engagement-plans]

For questions related to the planning, creation, customization and use of engagement plans in Sitecore

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Trigger Engagement Plan for an email-id when Email is sent to an user

I am new to engagement plans and trying to setup one for a requirement, using Sitecore 8.1 Requirement: Send an Offer Email with offer link to user email-id Send a reminder email after 24 hours if ...
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Trigger EA plan when Sitecore Commerce 8.2.1 orders change status?

I work with Sitecore 8.2 Update-5 and Sitecore Commerce 8.2.1. Is it possible to trigger an EA plan when an order is updated with a new status? Let's say I want to trigger a EA plan that sends an ...
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Engagement plans for in-session engagement possible?

Is it possible to use engagement plans to implement something like, User visits FAQ page 3 times in one session: Trigger action to show chat panel. User should be enrolled in engagement plan on ...