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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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[Sitecore EXM]ERROR Exception: System.Data.SqlClient.SqlException

I'm using Sitecore 10.3 and working with EXM through "Send Email Campaign Message" action. It's working fine in single environment but while deploying to distributed environment, I got the ...
ISRAA abdo's user avatar
1 vote
1 answer
41 views

Send EXM Automated Message Version based on Language selected by user in website

I am using Sitecore 10.3 and working with EXM automated message with "send email campaign message" action in Sitecore forms. I want to receive the message in the language that the user ...
shimaa elsayed's user avatar
1 vote
0 answers
51 views

Error while setting up Email Experience Manager Campaign in Sitecore 10.3

Currently using Sitecore 10.3 version, while setting up Email campaign in Email Experience Manager getting below error message. Our License is configured for EXM Custom SMTP setup.
Nidhi Vyas's user avatar
1 vote
2 answers
94 views

Images and Links in EXM message are not coming when receiving the e-mail

I am working on Sitecore 10.3 and created automated message from EXM, I added custom html in Body Text component and added image and link from Sitecore media. but when I sent the email, , I received ...
shimaa elsayed's user avatar
0 votes
0 answers
16 views

Sending Email to Segmented List is excluding contacts without adding excluded list

When trying to send email campaign using segmented list, some contacts are excluded however I am not adding any excluded list. Is there a way to view a list of excluded contacts?
NAli's user avatar
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1 answer
56 views

Can I send an automated email campaign from EXM upon form submission that is not in Sitecore

I'd like to create an automated email campaign in EXM. I'd like this campaign to be triggered when a form is submitted. This form is not a Sitecore Form, it is not placed in a Sitecore website. Is ...
BasantA's user avatar
  • 41
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0 answers
76 views

Rebuilding the xdb index in Solr 8.1.1 does not finish

On Sitecore 9.3 and Solr 8.1.1 I am trying to rebuild the xdb index and have started monitoring it, the progress has been stuck at 55.74 % for more than 10 hours, however, I see xdb index is moving up ...
Joel Gil's user avatar
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0 answers
53 views

Error message in EXM when using the external image hosting link

I have created an Email campaign via Sitecore, and in my HTML code for the E-mail I used an external link for the image (from the media hosting). When I wanted to send it out via list delivery, I got ...
Lizaveta Andryukhina's user avatar
1 vote
1 answer
46 views

Manually Resume paused EXM email campaigns

We have upgraded from Sitecore 9.3 to 10.3 after which the exm campaigns have moved to paused status. How can i manually resume these campaigns? I do not want an automated way of resuming the ...
snhchdhr96's user avatar
1 vote
0 answers
31 views

Can't add new component on Mail campaign template in 10.2

When trying to add new component on mail campaign template below console error is appearing and component not getting added Note: This error only appear after I upgrade Sitecore version to 10.2, issue ...
Sara Elgendy's user avatar
1 vote
0 answers
32 views

EXM custom token accessing mail's context language

I was able to create a custom token according https://doc.sitecore.com/xp/en/developers/exm/90/email-experience-manager/create-a-custom-persnalization-token.html without any issues in Sitecore 9.1.1 ...
Dren Gashi's user avatar
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32 views

When try to send dispatch mail from mail campaign , i received minus number of users received the mail campaign

When try to put my email in notifications of mail campaign to receive dispatch mail with the number of users who received mail campaign I get an email number with a minus sign.
Sara Elgendy's user avatar
3 votes
2 answers
373 views

Unable to send emails via EXM using sitecore forms extensions

Getting the following error on EXM log when submitting a form with Send Email with Exm submit step using Sitecore FormsExtensions sc10.1-4.0.2 on Sitecore 10.2.0 Exception: System....
gjakovaime's user avatar
1 vote
1 answer
145 views

Email campaign failing to initialize

When submitting a large regular email campaign, it fails with the following exception: ERROR Exception: System.NullReferenceException Message: Object reference not set to an instance of an object. ...
Mark Gibbons's user avatar
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1 vote
1 answer
85 views

?ec_eq= query string is missing on EXM Subscriptionpreference page

I have setup EXM mails. In footer of the mail body, there is link for subscription preference /sitecore%20modules/Web/EXM/SubscriptionPreferences.ashx. When I sent the mail to my mail id and open the ...
Sitecoredev's user avatar
2 votes
0 answers
61 views

How to Implement EXM Custom Unsubscribe from Email Campaign

Will redirect to the same link Unsubscribe.aspx, wanna add some functionality when the user clicks Unsubscribe or UnsubscribeFromAll. I created a Class inherited from IClientApiService and add Config ...
sahar Nofal's user avatar
0 votes
1 answer
74 views

How do we safely pause an EXM email campaign?

Background: I've written a scheduled task to resume paused email campaigns. Requirement: In order to test this I need to safely pause a campaign. Problem: I don't know how to pause a campaign safely. ...
user1748217's user avatar
1 vote
1 answer
72 views

Make Sitecore contact as inactive when exm bounce contact email

I have one EXM which I am sending to multiple contacts available in xDB. When email bounce for contact (reach to Undelivered Max count) I want to mark that contact as inactive using custom facets but ...
Swati Gupta's user avatar
  • 3,205
1 vote
1 answer
392 views

EXM Upgrade - Sitecore version 9.1.1 to 10.2

Our team is working on an upgrade from Sitecore version 9.1.1 to 10.2. I am looking for specific guidance on what needs to be done to upgrade EXM hosted on a separate server. Is there any ...
clickatwill's user avatar
1 vote
0 answers
34 views

Unsubscribe numbers not getting updated in the EXM Dashboard

On Sitecore 9.0.1, we are sending emails to users through Sitecore EXM using custom functionality. While everything is running smooth, we found that whenever a user unsubscribes from the email ...
Sumit Upadhyay's user avatar
0 votes
0 answers
23 views

some recipients missing email on form submission [duplicate]

In Sitecore 9.1.0 we have an automated email campaign where 4 recipients are supposed to receive an email on form submission but on submission-only 2 of them are receiving the email and the rest 2 are ...
Abhishek's user avatar
1 vote
2 answers
54 views

What will be the formatted csv to add the email's on email automation

What will be the formatted CSV to add the emails on email automation, If possible provide an example of a related CSV.
Sreekanth's user avatar
3 votes
1 answer
154 views

Update Reply-To Field while using Send Email with EXM Submit Action

We are planning to alter the "Reply to" from the message template while sending the email using EXM in Sitecore 10.1.2. Can we pass any value into this field for automated email sends? Is ...
Rohan Kenkre's user avatar
3 votes
0 answers
34 views

Retrieving EXM Automated send data

Is there a way to retrieve the data that was sent via automated messages in EXM? Specifically I would like: Contact ID Timestamp Message ID Tokens Message send status I have checked in the xDB ...
Mark Gibbons's user avatar
  • 5,642
0 votes
1 answer
38 views

Track sitecore campaign through email

I have a website which triggers email campaign on button click. Now I have a requirement to create a sitecore campaign using campaign creator and need to add the id in the email campaign, when someone ...
Debaparna's user avatar
  • 497
0 votes
1 answer
105 views

Cannot create and add new contact to contact list

I am using Sitecore.NET 10.1.1 (rev. 005862). I created an empty list in List Manager. When I am trying to create a new contact nothing is happened and in the logs I have error: 844 11:00:44 ERROR ...
Agnieszka's user avatar
0 votes
0 answers
36 views

Custom SMTP is updating the Links in email body EXM

we are using netcore smtp service for EXM, when i add any link in message body and send the email, the link in the body is changed to some different, the link appends netcore domain at the begining of ...
Debaparna's user avatar
  • 497
0 votes
1 answer
179 views

Exm email body not allowing adding components and links in Email body

I am using Simple HTML Message as the Template to create my email. Layout is Text Message Layout. It is not allowing to add components, Images or internal Links. This could be an issue of layout, if I ...
Debaparna's user avatar
  • 497
1 vote
1 answer
103 views

Decrypt ContactIdentifier in EXM Preference center

We are trying to customize the EXM preference centre by calling an additional AJAX in the Preference Center Java Script For this we have created a controller action: public class ...
Raman Gupta's user avatar
  • 2,609
2 votes
1 answer
34 views

CDN images on EXM email generation

I have enabled CDN images on my CD servers to reduce my media load. https://doc.sitecore.com/en/developers/93/sitecore-experience-manager/enabling-cdn.html But since EXM messages are generated on the ...
Chris Auer's user avatar
  • 13.1k
0 votes
1 answer
208 views

Clicked event is not tracked in Experience profile contact activity when click at any link in EXM email

We are trying to track click event in Experience profile in Activity tab of contact when we click on EXM campaign email link on CM role and standalone role. However, it is not tracking click event ...
Ashu's user avatar
  • 402
1 vote
0 answers
60 views

Path Analyzer is not showing contact details

We are using Path Analyzer for the campaign map and when we send an email through the campaign the path analyzer shows details of the link which we open through email campaign mail. However, it does ...
User7864's user avatar
  • 219
1 vote
1 answer
89 views

Recipient Activity tab under email template item does not track unsubscribe contact data

We are unsubscribing contact through client api and using custom url in email campaign message and calling custom method, we are using the below code : _clientApiService.UpdateListSubscription(new ...
User7864's user avatar
  • 219
1 vote
1 answer
102 views

Error when click on Subscription confirmation link

Using the below mentioned code for adding contact in List manager using EXM in SXA Sitecore 9.1.1. public ISubscriptionManager SubscriptionManager { get; } public EmailSubscriptionRepository(...
Ashu's user avatar
  • 402
1 vote
1 answer
109 views

IClientApiService is null if server role is CM

We are adding contact on Email subscription. IClientApiService _clientApiService = ServiceLocator.ServiceProvider.GetService<IClientApiService>(); _clientApiService.UpdateListSubscription(new ...
User7864's user avatar
  • 219
2 votes
1 answer
159 views

Send email to contact before deleting the contact

We are adding Contact and sending email in Sitecore 9.1.1. We dont want to show that contact in Experience profile so we are deleting that contact on same method after sending email. However, log file ...
Ashu's user avatar
  • 402
0 votes
1 answer
143 views

Can't get contact on Sitecore EXM 9.3

I am using Sitecore 9.3. After I run the EXM campaign.I go to the email and click to see online version. I can get the ec_eq query string on this. Then I tried to dycrypt it but can't get contact ...
Cuong Nguyen's user avatar
0 votes
0 answers
147 views

Included Recipient List and Total Recipient count is not identical in EXM 3.3

We are using Sitecore 8.1 (rev. 160519) and Email Experience Manager 3.3.0 rev. 16052. EXM is up and running. I have segmented list with some custom rules. When I create a EXM new campaign and add a ...
Sanket Phating's user avatar
0 votes
1 answer
209 views

Sitecore Forms, EXM doesn't show up after upgrading to 9.3

I'm trying to upgrade Db from Sitecore 8.2 to Sitecore 9.3. I have followed the below steps: Extracted the database upgrade scripts from the Database Upgrade Script.zip file that you downloaded ...
Kanniyappan Krishnan's user avatar
1 vote
0 answers
99 views

EXM custom token use in query string

We would like to use custom token in URL in EXM email We are sending this email through EXM clientAPI var customTokens = new Dictionary<string, object>(); customTokens.Add($"contactId"...
User7864's user avatar
  • 219
1 vote
1 answer
158 views

Custom EXM UI on Sitecore 9.3

I am using Sitecore 9.3. I want to add one custom field on the review tab when sending a quick test email for EXM but can't find where source code to customize that. I saw that all UI is bin to ...
Cuong Nguyen's user avatar
1 vote
1 answer
102 views

Redirect to different "Final confirmation page" based on the form from where the request is submitted

I have two WFFM forms. These forms uses a common custom save action to send a double opt-in email using the Sitecore EXM(Subscription Confirmation message). The double opt-in works fine and I receive ...
Somnath Dutta's user avatar
1 vote
1 answer
115 views

ContactIdentifier in EXM Client API

We are trying to use EXM for the subscription, creating a page where user will enter email, click on button and they will get subscription email. Trying to use EXM client API for this ...
User7864's user avatar
  • 219
0 votes
0 answers
138 views

Failed to send Email via Exm Automated Campaign using sitecore form

I created a sitecore form and trigger an automated email campaign through the form submit action.But it failed to send mail, and when I looked at the log file I got the following message.so can anyone ...
Nithya's user avatar
  • 107
0 votes
1 answer
28 views

Subscription Form rendering doesn't exists in Layouts/Sublayouts

Planning to implement Email Subscription functionality on our Sitecore Site. I don't find the Subscription Form rendering in the Layouts/Sublayouts to add the form on the page as per this url, https://...
Raju's user avatar
  • 17
0 votes
1 answer
166 views

EXM Open rate is not updated right away

I am working in EXM, I have created an Automated Email campaign and sent mail by using the form action. After opening the mail, I checked the EXM dashboard, but it still shows an open rate as 0.so is ...
Nithya's user avatar
  • 107
0 votes
0 answers
333 views

How to send Email using sitecore form in sitecore 9.0.1

I am using sitecore 9.0.1 with sxa 1.7.We have requirement to send the mail once the user get registered. For that i have created a sitecore form with submit action with save data and redirect page ...
Vinaya's user avatar
  • 321
1 vote
1 answer
131 views

Sitecore EXM trial Email Error in sitecore 9.0.1

I am using sitecore 9.0.1 with sxa 1.7.I have created the form with submit action and i want to send email campaign message. Using EXM i created a Automated Email campaign but in the quick test ...
Vinaya's user avatar
  • 321
2 votes
0 answers
73 views

How to get EXM Campign data from x-connect odata service

My requirement is to get triggered email campaign report data from x-connect odata api (https://xccollect/odata) wanted to get data like : email open and click rate , bounce email,spam complain, ...
Singh's user avatar
  • 105
2 votes
1 answer
80 views

$form_FieldName$ empty value issue Sitecore EXM

I have a scenario, where we have 3 fields(optional - Single line Field) Preferred location 1, Location 2, Location 3 When user fill form based on the field value sending email to the user. If user ...
Pradeep Gupta's user avatar

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