Questions tagged [exm]
Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.
199
questions
0
votes
1answer
44 views
Are incorrect/spam mail id skipped by EXM?
Can anyone explain me about Spam Filter and Spam rules for mail server?
My questions are:
1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
4
votes
1answer
46 views
What is the purpose of the EXM MessageStatistics admin page?
I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
2
votes
1answer
13 views
Marketing Automation - Unable to see imported Active EXM Campaigns
I'm trying to move a package of automated email campaigns to another environment.
I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns.
I then ...
0
votes
1answer
35 views
A/B testing using custom email template
I have created a custom message template.
I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html
Now I ...
1
vote
1answer
29 views
EXM Upgrade/Migration
I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration.
Is the process same for EXM 3.4 as well, or we ...
3
votes
1answer
28 views
Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered
To prevent duplicate items in Sitecore I used the following setting
<setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
4
votes
2answers
83 views
Not a valid email address
Recipient is skipped. 'Alias PII removed' is not a valid email address.
Environment: Sitecore 9.0.2
Functionality: EXM e-mail dispatch
Log on CM instance during dispatch: Recipient is skipped. '...
3
votes
0answers
32 views
Flow of data from email to the EXM dashboard [closed]
I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed.
I am listing my understanding below.
Connecting the dots backwards:
...
1
vote
1answer
79 views
EXM Report | Data is not getting aggregated
Environment details: Sitecore 9.0.2 Scaled in PAAS model
What is happening:
We have deployed a set of e-mail campaigns, both regular and automated in the environment.
The mails are getting triggered ...
0
votes
0answers
24 views
Bounce email count is always 0 with Sitecore Email Cloud [duplicate]
I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
1
vote
1answer
42 views
Few campaigns not appearing in EXM dashboard
Environment: Sitecore 9.0.2 and EXM
Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....
1
vote
1answer
72 views
10,000+ valid email addresses for Sitecore EXM testing
We have to do stress testing in Sitecore EXM, like running a campaign with 10,000 or more recipients. Any suggestion that how to arrange such big number of valid email addresses for this testing? Does ...
1
vote
1answer
37 views
Email sent count is not getting updated
We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
0
votes
0answers
24 views
How to track email campaign activity by Sitecore EXM?
I am using Sitecore 8.2 update 5 and EXM 3.4.1.
I have created email campaign and track the email open rate but when I am going to campaign to see the result, its showing unopened emails.
May I know ...
0
votes
1answer
28 views
Email Root Manager - Final Confirmation Page
Sitecore 9.0.2 EXM manager root has the following field
Final Confirmation Page - The page displayed after a visitor changes their subscription:
I am unable to understand how this actually works. I ...
2
votes
1answer
58 views
Unable to resolve service for type 'Sitecore.EmailCampaign.Cd.Services.IClientApiService'
Sitecore version: 9.0.2
Deployment model: PAAS Scaled
What I am doing: I am sending emails through scheduled tasks. The flow is working fine in the On-Premises standalone model.
In the higher PAAS ...
2
votes
0answers
71 views
Sitecore EXM bounce email issue
I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
1
vote
0answers
24 views
Hide HTML components in email [closed]
Sitecore version: 9.0.2
Business scenario: If a customer leaves with items in cart, we have to send a mail with the details of the items in the cart. At max, we have to display only 4 items in the ...
3
votes
0answers
42 views
A/B Testing - Why Variant A mail is being sent to all the recipients as default?
I'm Performing A/B Testing.Having 2 variant mails and 10 recipients. I specified the size of test as 40%. So the mail was sent to 4 recipients. In that 4 recipients, person who received variant B mail,...
2
votes
1answer
63 views
Display none attribute is not working
Version detail: Sitecore 9.0.2 XP0
Deployment model: OnPremises
Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders.
In case a user has less than 4 orders, we ...
4
votes
1answer
82 views
Email dispatch: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied
Sitecore: 9.0.2 XP0 Standlaone
Issue: Unable to send emails as a regular campaign
Log in EDS:
SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; ...
1
vote
0answers
70 views
Index was outside the bounds of the array exception when using personalisation via EXM
When I try to personalise an element within an email, I receive an error:
[IndexOutOfRangeException: Index was outside the bounds of the array.]
Sitecore.Data.Query.Tokenizer.NextToken() +2090
...
0
votes
1answer
52 views
EXM in multisite environment
I have a problem with EXM on a multisite environment.
The application has two sites on the CD, e.g. test.com and test-test2.com.
For each of them is configured ManagerRoot with the corresponding ...
1
vote
2answers
65 views
How to configure a custom EXM Unsubscribe Page?
I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2.
While doing my part of the research found out this link - EXM Custom Unsubscribe
but it's ...
1
vote
0answers
29 views
Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens
How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models?
Here's my data:
{
"Id":"126",
"Fruits":[{"Number":"111", "Name":"...
1
vote
0answers
36 views
Fetching Contact from EXM Query String returns null or empty
I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
1
vote
1answer
41 views
Tracker.Current is NULL inside email in EXM
I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
0
votes
1answer
53 views
Pass form field value to controller rendering in EXM
I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
1
vote
0answers
48 views
EXM email links throw potentially dangerous request error
Our application is on Sitecore 9.0.2
We have configured a list of Internal links in our Email(Header)
The Link on the email is getting generated as shown below:-
https://{hostname}/sitecore%...
1
vote
1answer
56 views
Unable to send more than 2 emails using Sitecore form extensions
We have created a sitecore 9 form, installed sitecore form extensions and on submit action we selected 3 send mail actions and 1 show form page action (which takes to thank you page). Each send email ...
1
vote
0answers
39 views
How do I read different sitecore fields in the mail?
Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
1
vote
0answers
48 views
Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm
When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form.
I created a ...
0
votes
0answers
29 views
Component is not showing in Sitecore EXM editor unless it is saved
When editing the email in the Email Experience Manager, click the Add a new component button.
Added Image component by clicking on + Add here buttons.
After adding nothing was shown but after ...
0
votes
1answer
29 views
Avoid dependency of the CD servers on the content manager to handle ExM 3.4 actions
We have high availability on our front end with a single back-end server.
We have noticed that as when we use EXM CD objects (ClientApi) to manage subscriptions, manage any list, or send emails EXM ...
0
votes
0answers
50 views
Creating Sitecore EXM Regular campaign programatically
I am using Sitecore 9.1.1 and want to create an EXM regular campaign via code.
0
votes
1answer
64 views
Add recipient list in EXM programmatically - Sitecore 9.1.1
I was looking for how to add a list to the Included Recipient List section to an EXM MessageItem programmatically.
In Sitecore 8.2 you could do
MessageItem.RecipientManager....
0
votes
0answers
48 views
Create EXM campagin dynamically
I am using sitecore 9.1.1 and I have created a custom newsletter template for EXM and I am able to create Email campaigns absed on this template now my requirement is that i have a data template and i ...
1
vote
1answer
44 views
TypeError: ribbonFrame is undefined
I am using Sitecore 9.0.2. I have created custom EXM template using below links:
https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template....
1
vote
0answers
33 views
Pipeline threw a ContactLockException. Processing the task will be retried later
In my system I have 200+ automated emails which needs to be triggered to all registered user (based on condition) overnight. However, few emails are not getting send and getting stuck. I have manually ...
1
vote
1answer
80 views
Item Created Event for Web database and send email
I have a requirement to send a email to subscribers once a blog will be available publicly. Requirement is very specific that email will be send only one time when item is created, not on update or ...
1
vote
2answers
140 views
EXM Custom Unsubscribe
We have developed a custom unsubscribe functionality.
So, instead of Unsubscribe.aspx which is by default, we would like the control to hit Newsletter.aspx.
The redirection is proper and with ...
0
votes
0answers
82 views
EXM issue : Failed to send '579dc3d4-4aee-4308-af71-f5202483356f' (messageid) to 'website PII removed'
We have a setup where we send the reports to customer using EXM in sitecore 9.
I keep getting exception in EXM log where its unable to deliver all mails to recipients.
ERROR [AutomatedMessageHandler] ...
-1
votes
1answer
36 views
List Manager considers 2 entries with same first and last name, same contact
I tried to use EXM and upload CSV file which contains first name, last name and Email for two contacts with the same first name and last name but 2 different mails.
Sitecore considers them as they ...
0
votes
0answers
60 views
EXM Unsubscription - cannot resolve contactid or messageId from ec_eq parameter
In Sitecore 9.1, we have custom unsubscription logic where we need to get the messageId and ContactId from ec_eq parameter in the query string.
We are using below code for the same
...
2
votes
1answer
161 views
How to solve ambiguous constructors when trying to start Sitecore
We have a local Sitecore 9.0.2 installation that is relatively vanilla. It is currently failing to load the Configuration Manager because of the following error message.
Server Error in '/' ...
1
vote
2answers
98 views
Does the Email Preference Center have presentation details to edit?
I'm documenting an EXM setup for Sitecore 9.1 and would like to use the new Email Preference Center. The requirements for setting up a subscription page include the ability to list out certain ...
1
vote
1answer
144 views
List Manager not indexing contacts after CSV import
I am using EXM, and trying to upload contacts via List Manager.
After uploading csv I found that recipients are still 0 so I opened log file and I found some Exceptions like that and I would like if ...
0
votes
0answers
36 views
Recipients in EXM count is always 0 [duplicate]
I tried to use EXM in siteore and I uploaded CSV file I already got message that was "Contacts expected to be imported are 2" but "Recipients" are still 0 like in attached Images so I can't complete ...
0
votes
0answers
36 views
Sitecore EXM Sent Email Campaign Reports are not updating [duplicate]
I am using Sitecore9Update2 and configuring EXM in localbox.I am able to sent emails but reports are not updating.
6
votes
1answer
219 views
Unsubscribe pipelines in EXM
We are running Email Experience Manager in Sitecore 9.1 with custom processors in the UnsubscribeFromList & UnsubscribeFromAllEvent pipelines in order to sync email subscriptions to a 3rd party ...
