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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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19 views

Add recipient list in EXM programmatically - Sitecore 9.1.1

I was looking for how to add a list to the Included Recipient List section to an EXM MessageItem programmatically. In Sitecore 8.2 you could do MessageItem.RecipientManager....
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0answers
33 views

How to Update data source of a template's standard value programatically?

I am working on EXM and my requirement is that i want to set data source of Message Root Dynamically. When ever someone create an item based on a particular template that should be set as datasource ...
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37 views

Create EXM campagin dynamically

I am using sitecore 9.1.1 and I have created a custom newsletter template for EXM and I am able to create Email campaigns absed on this template now my requirement is that i have a data template and i ...
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0answers
13 views

EXM Error: TypeError: ribbonFrame is undefined

I am using Sitecore 9.0.2. I have created custom EXM template using below links: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template....
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0answers
23 views

Pipeline threw a ContactLockException. Processing the task will be retried later

In my system I have 200+ automated emails which needs to be triggered to all registered user (based on condition) overnight. However, few emails are not getting send and getting stuck. I have manually ...
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1answer
57 views

Item Created Event for Web database and send email

I have a requirement to send a email to subscribers once a blog will be available publicly. Requirement is very specific that email will be send only one time when item is created, not on update or ...
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2answers
62 views

EXM Custom Unsubscribe

We have developed a custom unsubscribe functionality. So, instead of Unsubscribe.aspx which is by default, we would like the control to hit Newsletter.aspx. The redirection is proper and with ...
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47 views

EXM issue : Failed to send '579dc3d4-4aee-4308-af71-f5202483356f' (messageid) to 'website PII removed'

We have a setup where we send the reports to customer using EXM in sitecore 9. I keep getting exception in EXM log where its unable to deliver all mails to recipients. ERROR [AutomatedMessageHandler] ...
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1answer
34 views

List Manager considers 2 entries with same first and last name, same contact

I tried to use EXM and upload CSV file which contains first name, last name and Email for two contacts with the same first name and last name but 2 different mails. Sitecore considers them as they ...
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0answers
42 views

EXM Unsubscription - cannot resolve contactid or messageId from ec_eq parameter

In Sitecore 9.1, we have custom unsubscription logic where we need to get the messageId and ContactId from ec_eq parameter in the query string. We are using below code for the same ...
2
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1answer
65 views

How to solve ambiguous constructors when trying to start Sitecore

We have a local Sitecore 9.0.2 installation that is relatively vanilla. It is currently failing to load the Configuration Manager because of the following error message. Server Error in '/' ...
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2answers
48 views

Does the Email Preference Center have presentation details to edit?

I'm documenting an EXM setup for Sitecore 9.1 and would like to use the new Email Preference Center. The requirements for setting up a subscription page include the ability to list out certain ...
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1answer
69 views

List Manager not indexing contacts after CSV import

I am using EXM, and trying to upload contacts via List Manager. After uploading csv I found that recipients are still 0 so I opened log file and I found some Exceptions like that and I would like if ...
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32 views

Recipients in EXM count is always 0 [duplicate]

I tried to use EXM in siteore and I uploaded CSV file I already got message that was "Contacts expected to be imported are 2" but "Recipients" are still 0 like in attached Images so I can't complete ...
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0answers
26 views

Sitecore EXM Sent Email Campaign Reports are not updating [duplicate]

I am using Sitecore9Update2 and configuring EXM in localbox.I am able to sent emails but reports are not updating.
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1answer
88 views

Unsubscribe pipelines in EXM

We are running Email Experience Manager in Sitecore 9.1 with custom processors in the UnsubscribeFromList & UnsubscribeFromAllEvent pipelines in order to sync email subscriptions to a 3rd party ...
6
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2answers
86 views

How to use HTML markup in CustomTokens of automated messages?

I use ClientApiService from Sitecore 9.1 to send e-mails programmatically and I don't use custom facests to store custom token information. I have automated message based on web item with usage of ...
2
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1answer
27 views

Disabling EXM throws exception in logs about Dimension ID b459a0ca-9f43-4ac1-8e6d-549e2a3de674

We are on Sitecore 9.0.2 upgraded scaled instance. Since we don’t have plans to use EXM module hence we disabled it. After disabling we are getting the following frequent exception in the logs: ...
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1answer
85 views

How to send email to specific user in Sitecore 9.1

I want to have endpoint Email\Email on my sitecore instance which could send email to specific user, so other applications will be able to use email templates from sitecore. Previously on 8.2 I used ...
2
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1answer
36 views

EXM differences behavior between Sitecore 7.2 and 9.0.2

We are upgrading a custom Sitecore analytics reporting solution from Sitecore 7.2 to 9.0.2. It has the functionality of listing all the email campaign events generated by a specific registered user. ...
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1answer
73 views

EXM can't track Opens rate or Clicks rate

I tried to send Email Campaign with first name ,last name and some other fields and I've received emails but still sent email campaign in reports return 0 although I opened email which I received and ...
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0answers
21 views

How to create custom email template in sitecore9.1(Bcc,cc,from..) [duplicate]

In sitecore 8.2 wffm having send email in that by default consisting ( from,cc,bcc mail contact us ), but in sitecore 9.1 there is no choice so , When the form is submitted then email is send to ...
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1answer
110 views

EXM headers adding bounce@spe.sitecoremail.com as the sender

As a precaution, our distribution groups have a limited number of email addresses that they will accept messages from. In anticipation of the EXM usage, the email used (e.g. SitecoreExm@domain.com) ...
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1answer
41 views

How to get the current token while creating custom token for more than one facet field?

I'm trying to create custom tokens for more than one facet field. GetMyCustomFacetValue (this MyCustomFacet facet) is my function to return the responding value to the current token for examlpe ($...
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1answer
41 views

How to add data from submitted form fields to EXM message template

Sitecore.NET 9.0.2, EXM Hi there, I am using the Sitecore Forms Extension module (https://github.com/bartverdonck/Sitecore-Forms-Extensions) to allow my client to add file attachments to forms on ...
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1answer
38 views

Idea to send EXM message from WFFM form with custom tokens and recipient based on country

Sitecore 8.2, EXM 3.4 My client would like to send an automated e-mail, triggered by submitting an WFFM form. This is possible out of the box, however, my client would like the recipient of the ...
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1answer
76 views

EXM Email Send Failure

I have installed Sitecore 9.1 on my local machine - Windows 10 and trying to run a sample campaign using out of the box EXM using custom smtp (using my gmail server). The EXM shows a success message ...
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2answers
60 views

Receiving Error “No message id was provided in the request.” during EXM Unsubscribe

I am new to EXM, I am using sitecore 9.0 Update1 and I am able to send the mails via EXM by creating regular Campaign but when I am clicking to unsubscribe its redirecting to home url. This is the ...
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0answers
88 views

Not able to call an url in a Commerce Plugin

i'm trying to call an endpoint from our Commerce Plugin. The aim is, to trigger an email from the Commerce Plugin by calling an url with some parameters, i tried to use the method ...
1
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1answer
23 views

Sending emails in local timezones vs. a single blast

Is there an OOB way to send a single email campaign to recipients in their local timezones vs. sending out a single blast? If not, does anybody have thoughts on how to approach this? Thanks
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2answers
59 views

List Manager without EXM

We have a requirement to show/export contacts based on some search criteria. As per my understanding List Manager can be used for the same. However Sitecore has mentioned that "In the List Manager, ...
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3answers
97 views

How to transfer EXM campaign and mail between environments?

My customer has prepared an automated campaign on the test environment. The campaign is used in a Form and is working fine on that test environment. I need to transfer the form and the campaign to ...
4
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1answer
62 views

What if we don't want to use the EXM Module on Sitecore 9?

We are configuring Sitecore 9.0.2 in a scaled environment and we don't have plans to use the EXM Module. We know how to disable the EXM module but in that case which all roles can be ignored on ...
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0answers
23 views

EXM 3.4 alternative text encoding issues

We have Sitecore 8.2.0 and EXM 3.4 on it. There is a bug in regards saving the alternate text (maybe some else fields as well) - it is being saved with wrong encoding. I am trying to create a regular ...
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1answer
124 views

Sitecore 9.1 EXM not recording email clicks [closed]

I am on Sitecore 9.1. I am able to send emails and emails sent and open are being recorded but no emails clicks are being recorded. The links in the email are being sent through the RedirectUrl.aspx ...
3
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1answer
78 views

Sitecore EXM Security Issues

Hide the create list column in the sitecore exm for particular users. We tried to add restrictions in core database the text is hiding still it showing the icon. Is there any way to hide the icon ...
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0answers
106 views

Disable EXM dispatch on CM and offload to DDS?

We are implementing an EXM solution for sending bulk mail, but have come across an issue in scaled environments when using a Dedicated Dispatch Server. We have offloaded all dispatch to the DDS by ...
3
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1answer
63 views

Email open pixel handler fails in G-Mail

We are running Sitecore 8.2 and EXM 3.4 on it. I just noticed that If I open the email in the web G-Mail client, all image urls are being replaced by google with some proxy. For example the initial ...
4
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1answer
168 views

Why is sitecore running thousands of sql queries in the background?

When I start up my development site, I can see from SQL server profiler that sitecore (messaginguser) is running about a thousand SQL queries (3400 in 20 sek according to profiler). The content is ...
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1answer
54 views

Render Razor view in Subscribe / Unsubscribe OOTB emails in EXM

How do we render an EXM Razor view with OOTB Subscribe and Unsubscribe emails? I'm hoping there is some straight forward setup document on https://doc.sitecore.net/
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2answers
120 views

Subject is empty when try to send few variants of message

When I try to send two or more variants of messages, sending is paused and I get an error in log: subject is empty, although I have set it. But if I send simple message with one variants, message will ...
3
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1answer
63 views

Custom EXM DispatchTask is never executed

I've been following the instructions on how to create custom personalization tokens. After following the instructions everything compiles, and everything seemingly works just fine. I can create a new ...
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2answers
107 views

EXM Messages how to insert images in html template

I have created an email template, added the layout and connected it with the .html file. The .html file has tag with the srs property set. In my email when we go to EXM the image is missing since I ...
4
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1answer
37 views

EXM automated email campaigns showing outdated content

I've got a few automated email campaigns in Sitecore 9.0 Update-2 that I created from existing pages. I've noticed that if I modify the content or presentation of those pages, the automated emails do ...
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3answers
182 views

EXM report is empty (data is not being captured) in scaled environment

I am working with Sitecore 9.0 update 2 on Azure. Server is scale out : 1CM and 3CD. After email campaign is run, we can receive email but reporting is not working. It doesn't have any data is as ...
2
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1answer
317 views

Email campaign paused when dispatch to recipients failed

We have Sitecore 8.2.0 instance with EXM 3.4 on it and during one of campaigns we have experienced strange behavior. The message was sent to more than 41K recepients, however 2 of them were not and ...
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1answer
45 views

Exm error “Could not fetch list of email clients”

Sitecore.NET 8.2 update 7. EXM 3.5. We use custom smtp. This errors have no effects for sending. Could I off it? Message: The request failed with HTTP status 403: Forbidden. Source: System.Web....
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3answers
172 views

Getting the email from a form in Sitecore EXM

The team wants to use sitecore forms for its site's transaction. One of the requirements is to use sitecore's Automated email campaign to send the confirmation email of a successful registration. How ...
1
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1answer
150 views

exm error pauses the sending of letters

Sitecore 8.2 update 7, Exm 3.5 In the EDS log we see this: MessageTaskRunner worker thread 4 11:10:59 ERROR SendEmailError: ChilkatLog: SendEmail: DllDate: Aug 31 2017 ChilkatVersion: 9.5.0.69 ...
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1answer
337 views

How does Sitecore EXM track the Email Opens Rate?

I am using EXM Version 9.0.1, with Sitecore 9 update 1 installation. I have created the campaign and want to track the email open rate in the report section, but my Email open rates are not capturing ...