Questions tagged [exm]
Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.
234
questions
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EDS.Notifications.YouDoNotHaveTheNecessaryAccessRights
I have successfully been able to create a new automated email campaign and activated as well. The newly created email campaign is also listed in the dashboard list in the Automated link under Email ...
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1answer
24 views
Sitecore Forms Extension 2.2.1
In Sitecore 9.1.1 XP1 on CM server
Forms Extension 2.2.1, Send Email submit action gives error:
ERROR Object reference not set to an instance of object.
Exception: System.NullReferenceException
...
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13 views
Sitecore.EDS.Core.Exceptions.InvalidMessageException error while using EXM
Environment: Sitecore 9.2 & SXA 1.8
I have created an Automated Email Campaign while running the quick test I am facing this error:
2916 16:47:37 INFO Registered email: {personal-email-here}
...
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1answer
15 views
Sitecore package of EXM automated message
Sitecore 9.1.1
What files need to be included in Package designer if I want to export my EXM automated messages from environment X to Y?
Thanks
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20 views
How to set up a two-step workflow for email approvals
When an email campaign gets created we want the content and the recipient list which has been added to the campaign to be reviewed by some other team member /user role.
So that the content is reviewed ...
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31 views
Failed to remove contact '{7A4C0334-B88B-47C4-9355-2F8777B2C0AE}' from any include lists
We are trying to send email using EXM. We have created Segmented list and We can see contacts in the list. We have set up the email campaign. Initially we see all the contacts in the include list but ...
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1answer
32 views
Set EXM layout directory location
I have updated the location of "SampleNewsletter" directory location to allow seamless integration in my builds but it looks like in the message editor , only layout.cshtml is updated and the other ...
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1answer
23 views
In Sitecore Forms Extensions for 9.1, can I get special characters to work?
Sitecore Forms Extensions version 2.2.1 in Sitecore 9.1.1
Our sent out email has decoded special characters in the input text fields, like 'ö' is in mail 'ö ;'
Anyone know how I can get past ...
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1answer
18 views
Rendering Parameters on EXM missing in CE tree
When you are creating an email campaign on EXM, and go to the message tab, and select the body of message, then select one of the renderings, More, Edit component Properties, Add a rendering Parameter:...
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1answer
27 views
Reset EXM 9.0.2 to its OOTB state
I've started work on a site that is being upgraded from 8.1.1 -> 9.0.2 and I need to implement some EXM templates. It looks like during the initial content migration process the OOTB 9.0.2 EXM content ...
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21 views
Extending ContactsController and ContactDataModel for List Manager Fields
Version: Sitecore 9.2
I have added a column Title in core sitecore/client/applications/list manager/lists/contact list and added DataField as Personal_Title (built-in facet). But data does not show ...
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1answer
27 views
Exm OOTB Insert Tokens
For Exm's insert token, is it possible to use OOTB contact facets? I.e. Personal_Title, Personal_Gender or only
$email$
$fullname$
$firstname$
$lastname$
$name$
$phone$
If this is the case, ...
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18 views
Predefined Facets Mapping - List Manager
I am following the docs for implementing a predefined facet. I am confused involving the mapping. I have added the relevant fields in the core db (predefined facet = "Personal-Title", added ...
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1answer
38 views
Can the Personalization checkbox be set to checked by default?
In EXM under delivery tab there is a Personalization checkbox. Can it be set to checked by default? This is on a 9.0.2 installation.
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8 views
EXM Version for Sitecore 9.0 rev. 171002 (9.0 Initial Release) [duplicate]
Could you please suggest which version of EXM is compatible for Sitecore 9.0 rev. 171002 (9.0 Initial Release)?
In the Sitecore portal, I did not find EXM version which is compatible for Sitecore 9....
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1answer
88 views
Unable to see custom facet in List Manager Campaign dashboard
I have implemented a custom facet. I see it in the list manager importer but am unable to see it on the List campaign Dashboard.
I have created a TestFacet.
public class TestFacet : Facet
{
...
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17 views
We are a sitecore 9.1, EXM 3.5 user and need to know why a recipient is suddenly appearing in the Failed Recipients List for an automated email set
We have emails that send daily as part of a submit button clicked on a set of forms. The email is sent to two entities and has worked forever. jrose@xxx.edu;emailgroup@xxx.edu
As of a few days ago ...
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1answer
48 views
I am getting error for email connection setting in sitecore
Changes smtp setting in Sitecore.EDS.Providers.CustomSMTP.config, Is any other thing to change for email experience connection
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15 views
Modify the Recipient Tab of the Local Campaign Builder in Sitecore
I need to add some instructional text and a checkbox in the Recipient table of the Local Campaign Builder. I do not want to create a new layout/rendering/tab , I just want to add a div with some ...
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40 views
Segmented lists - problem with rules
has anyone of you already worked with segmented lists?
We have the problem that sometimes the rules are executed and sometimes not. We implemented a custom rule, which checks values in a custom ...
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vote
1answer
67 views
How can I see subscribe and unsubscribe list in sitecore database
Where is the following EXM information stored in Sitecore database (version 9.2).
Subscribe list
Unsubscribe list
I have checked in the Sitecore92_EXM.Masterdatabase. But I was unable to find it. ...
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28 views
How to read custom token value inserted in message when user opens/clicks a link in email or when Email gets bounced.?
I m sending emails programmatically using EXM client API. While sending emails we are inserting few custom tokens to replace Email field values.
Among them, we have inserted one 'unique id' in each ...
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37 views
Why does “Re-Index Tree” sometimes trigger indexing of message statistics
We are using Sitecore 9.0-Update-1 with EXM enabled. We are not exploiting any EXM features yet, but I have noticed that when selectively reindexing a part of the tree in Content Editor, it sometimes ...
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1answer
62 views
Get access to contact ID in EXM email
I need access to the contact id in my emails. I currently use the tracker in a rendering controller, but it only runs once for all emails. (Wondering if caching is turned on or I need to open enable ...
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2answers
76 views
Problems sending “change of email address” email using EXM
I'm writing some code that will send 2 emails (using EXM) when a user updates their email address. 1 email goes to the original email address, and the other goes to the new email address.
The ...
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1answer
107 views
EXM Error - System.UriFormatException Message: Invalid URI
I'm getting this error when trying to send an email campaign, so I've debuged the pipeline Sitecore.Modules.EmailCampaign.Core.Pipelines.GenerateLink.SetServerUrl and came to conclusion that the ...
3
votes
2answers
64 views
How to get Exm Messages(Message Id, subject, status) sent to each individual XDb contact programatically?
I m sending mails to each individual contact programmatically using EXM with the help of EXM client API
Now I need to get the list of emails sent to each individual user without customization
In ...
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2answers
97 views
Does Sitecore's EXM render the email body content as HTML?
In Sitecore's EXM, I am creating a new email campaign as Plain Text Message.
For this message type, the Body field seems to support text only.
However, when I added images and links:
In the preview ...
2
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0answers
67 views
How can I throttle the output of EXM to a custom SMTP?
I need to throttle the output of EXM in a test environment. Is there a configuration that will allow me to set a max output (# emails per XX seconds)?
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2answers
113 views
EXM custom email template not showing up
I followed this article to create a custom email template: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html
However, it's ...
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2answers
209 views
Programmatically sending emails with dynamic content using EXM
We have a requirement to programmatically send 'content sharing' emails using EXM. These emails are to include content from several selected content pages (title, intro, link).
I'm an EXM novice and ...
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2answers
110 views
EXM CD RedirectUrlPage return Null
I've set up a Sitecore 9 instance in Scaled-Multisite Environment. I sent an email campaign through the EXM but I got an error when I tried to click on the link inside the body email.
Error in ...
4
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0answers
39 views
Bounce 0 & Delivery 100% in EXM when that isn't true: need to edit a config?
I've read through others' issues and responses, but have not seen a reference to the config file, Sitecore.EDS.Providers.CustomSmtp.Sync.config. We have set up a pop3 server and checked collect ...
0
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1answer
41 views
EXM Previewing tokens from custom facets
I'm trying to enable tokens from custom facets inside the RTE for the body in preview, they are working fine in the subject but have not been able to make them work inside the message body.
Here is ...
4
votes
1answer
101 views
Strange EXM Experience Editing behaviour with Linked Image
I am using a View Rendering in my EXM Email Campaign Template.
I saw a recommendation for a hyperlinked image to use this syntax:
@Html.Sitecore().Field("URL", new { text =
@Html.Sitecore()....
2
votes
1answer
40 views
Pipeline for Create/Update Segmented List in Sitecore 9.0 EXM
What I am doing
Creating a segmented list form an existing contact list
On create and update of the segmented List I need to write some custom logic for display name and security
I need to tap into ...
0
votes
1answer
113 views
EXM Message Preview fails with “The page cannot be displayed because an internal server error has occurred.”
We were going to start sending email campaigns in production and discovered that in EXM if we go into a message tab the Preview does not work. It just shows An internal error has occurred. This is ...
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1answer
36 views
Missing EXM web connection string after installation
During installation of EXM on Sitecore 8.2 Update7 I started receiving the following error.Any Clues for this exception i am not able to login to CMS
No connection string configuration was found by ...
1
vote
1answer
48 views
Getting error while creating email campaign using EXM 3.4 in Sitecore 8.2.2
I have configured EXM in Sitecore 8.2.2 and successfully able to send Email Campaign with Sitecore admin access. But for the ECM Users I am getting below error. Same is working fine in one of our ...
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1answer
62 views
Are incorrect/spam mail id skipped by EXM?
Can anyone explain me about Spam Filter and Spam rules for mail server?
My questions are:
1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
4
votes
1answer
96 views
What is the purpose of the EXM MessageStatistics admin page?
I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
3
votes
1answer
37 views
Marketing Automation - Unable to see imported Active EXM Campaigns
I'm trying to move a package of automated email campaigns to another environment.
I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns.
I then ...
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votes
1answer
52 views
A/B testing using custom email template
I have created a custom message template.
I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html
Now I ...
1
vote
1answer
71 views
EXM Upgrade/Migration
I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration.
Is the process same for EXM 3.4 as well, or we ...
3
votes
1answer
43 views
Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered
To prevent duplicate items in Sitecore I used the following setting
<setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
4
votes
2answers
220 views
Not a valid email address
Recipient is skipped. 'Alias PII removed' is not a valid email address.
Environment: Sitecore 9.0.2
Functionality: EXM e-mail dispatch
Log on CM instance during dispatch: Recipient is skipped. '...
3
votes
0answers
72 views
Flow of data from email to the EXM dashboard [closed]
I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed.
I am listing my understanding below.
Connecting the dots backwards:
...
1
vote
1answer
148 views
EXM Report | Data is not getting aggregated
Environment details: Sitecore 9.0.2 Scaled in PAAS model
What is happening:
We have deployed a set of e-mail campaigns, both regular and automated in the environment.
The mails are getting triggered ...
0
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0answers
33 views
Bounce email count is always 0 with Sitecore Email Cloud [duplicate]
I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
2
votes
1answer
89 views
Few campaigns not appearing in EXM dashboard
Environment: Sitecore 9.0.2 and EXM
Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....
