Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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EDS.Notifications.YouDoNotHaveTheNecessaryAccessRights

I have successfully been able to create a new automated email campaign and activated as well. The newly created email campaign is also listed in the dashboard list in the Automated link under Email ...
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24 views

Sitecore Forms Extension 2.2.1

In Sitecore 9.1.1 XP1 on CM server Forms Extension 2.2.1, Send Email submit action gives error: ERROR Object reference not set to an instance of object. Exception: System.NullReferenceException ...
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Sitecore.EDS.Core.Exceptions.InvalidMessageException error while using EXM

Environment: Sitecore 9.2 & SXA 1.8 I have created an Automated Email Campaign while running the quick test I am facing this error: 2916 16:47:37 INFO Registered email: {personal-email-here} ...
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15 views

Sitecore package of EXM automated message

Sitecore 9.1.1 What files need to be included in Package designer if I want to export my EXM automated messages from environment X to Y? Thanks
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20 views

How to set up a two-step workflow for email approvals

When an email campaign gets created we want the content and the recipient list which has been added to the campaign to be reviewed by some other team member /user role. So that the content is reviewed ...
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31 views

Failed to remove contact '{7A4C0334-B88B-47C4-9355-2F8777B2C0AE}' from any include lists

We are trying to send email using EXM. We have created Segmented list and We can see contacts in the list. We have set up the email campaign. Initially we see all the contacts in the include list but ...
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32 views

Set EXM layout directory location

I have updated the location of "SampleNewsletter" directory location to allow seamless integration in my builds but it looks like in the message editor , only layout.cshtml is updated and the other ...
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23 views

In Sitecore Forms Extensions for 9.1, can I get special characters to work?

Sitecore Forms Extensions version 2.2.1 in Sitecore 9.1.1 Our sent out email has decoded special characters in the input text fields, like 'ö' is in mail '&#246 ;' Anyone know how I can get past ...
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18 views

Rendering Parameters on EXM missing in CE tree

When you are creating an email campaign on EXM, and go to the message tab, and select the body of message, then select one of the renderings, More, Edit component Properties, Add a rendering Parameter:...
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27 views

Reset EXM 9.0.2 to its OOTB state

I've started work on a site that is being upgraded from 8.1.1 -> 9.0.2 and I need to implement some EXM templates. It looks like during the initial content migration process the OOTB 9.0.2 EXM content ...
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Extending ContactsController and ContactDataModel for List Manager Fields

Version: Sitecore 9.2 I have added a column Title in core sitecore/client/applications/list manager/lists/contact list and added DataField as Personal_Title (built-in facet). But data does not show ...
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27 views

Exm OOTB Insert Tokens

For Exm's insert token, is it possible to use OOTB contact facets? I.e. Personal_Title, Personal_Gender or only $email$ $fullname$ $firstname$ $lastname$ $name$ $phone$ If this is the case, ...
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Predefined Facets Mapping - List Manager

I am following the docs for implementing a predefined facet. I am confused involving the mapping. I have added the relevant fields in the core db (predefined facet = "Personal-Title", added ...
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38 views

Can the Personalization checkbox be set to checked by default?

In EXM under delivery tab there is a Personalization checkbox. Can it be set to checked by default? This is on a 9.0.2 installation.
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EXM Version for Sitecore 9.0 rev. 171002 (9.0 Initial Release) [duplicate]

Could you please suggest which version of EXM is compatible for Sitecore 9.0 rev. 171002 (9.0 Initial Release)? In the Sitecore portal, I did not find EXM version which is compatible for Sitecore 9....
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88 views

Unable to see custom facet in List Manager Campaign dashboard

I have implemented a custom facet. I see it in the list manager importer but am unable to see it on the List campaign Dashboard. I have created a TestFacet. public class TestFacet : Facet { ...
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We are a sitecore 9.1, EXM 3.5 user and need to know why a recipient is suddenly appearing in the Failed Recipients List for an automated email set

We have emails that send daily as part of a submit button clicked on a set of forms. The email is sent to two entities and has worked forever. jrose@xxx.edu;emailgroup@xxx.edu As of a few days ago ...
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48 views

I am getting error for email connection setting in sitecore

Changes smtp setting in Sitecore.EDS.Providers.CustomSMTP.config, Is any other thing to change for email experience connection
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Modify the Recipient Tab of the Local Campaign Builder in Sitecore

I need to add some instructional text and a checkbox in the Recipient table of the Local Campaign Builder. I do not want to create a new layout/rendering/tab , I just want to add a div with some ...
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40 views

Segmented lists - problem with rules

has anyone of you already worked with segmented lists? We have the problem that sometimes the rules are executed and sometimes not. We implemented a custom rule, which checks values in a custom ...
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67 views

How can I see subscribe and unsubscribe list in sitecore database

Where is the following EXM information stored in Sitecore database (version 9.2). Subscribe list Unsubscribe list I have checked in the Sitecore92_EXM.Masterdatabase. But I was unable to find it. ...
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28 views

How to read custom token value inserted in message when user opens/clicks a link in email or when Email gets bounced.?

I m sending emails programmatically using EXM client API. While sending emails we are inserting few custom tokens to replace Email field values. Among them, we have inserted one 'unique id' in each ...
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37 views

Why does “Re-Index Tree” sometimes trigger indexing of message statistics

We are using Sitecore 9.0-Update-1 with EXM enabled. We are not exploiting any EXM features yet, but I have noticed that when selectively reindexing a part of the tree in Content Editor, it sometimes ...
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62 views

Get access to contact ID in EXM email

I need access to the contact id in my emails. I currently use the tracker in a rendering controller, but it only runs once for all emails. (Wondering if caching is turned on or I need to open enable ...
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76 views

Problems sending “change of email address” email using EXM

I'm writing some code that will send 2 emails (using EXM) when a user updates their email address. 1 email goes to the original email address, and the other goes to the new email address. The ...
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107 views

EXM Error - System.UriFormatException Message: Invalid URI

I'm getting this error when trying to send an email campaign, so I've debuged the pipeline Sitecore.Modules.EmailCampaign.Core.Pipelines.GenerateLink.SetServerUrl and came to conclusion that the ...
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64 views

How to get Exm Messages(Message Id, subject, status) sent to each individual XDb contact programatically?

I m sending mails to each individual contact programmatically using EXM with the help of EXM client API Now I need to get the list of emails sent to each individual user without customization In ...
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97 views

Does Sitecore's EXM render the email body content as HTML?

In Sitecore's EXM, I am creating a new email campaign as Plain Text Message. For this message type, the Body field seems to support text only. However, when I added images and links: In the preview ...
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67 views

How can I throttle the output of EXM to a custom SMTP?

I need to throttle the output of EXM in a test environment. Is there a configuration that will allow me to set a max output (# emails per XX seconds)?
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113 views

EXM custom email template not showing up

I followed this article to create a custom email template: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html However, it's ...
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209 views

Programmatically sending emails with dynamic content using EXM

We have a requirement to programmatically send 'content sharing' emails using EXM. These emails are to include content from several selected content pages (title, intro, link). I'm an EXM novice and ...
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110 views

EXM CD RedirectUrlPage return Null

I've set up a Sitecore 9 instance in Scaled-Multisite Environment. I sent an email campaign through the EXM but I got an error when I tried to click on the link inside the body email. Error in ...
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Bounce 0 & Delivery 100% in EXM when that isn't true: need to edit a config?

I've read through others' issues and responses, but have not seen a reference to the config file, Sitecore.EDS.Providers.CustomSmtp.Sync.config. We have set up a pop3 server and checked collect ...
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41 views

EXM Previewing tokens from custom facets

I'm trying to enable tokens from custom facets inside the RTE for the body in preview, they are working fine in the subject but have not been able to make them work inside the message body. Here is ...
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101 views

Strange EXM Experience Editing behaviour with Linked Image

I am using a View Rendering in my EXM Email Campaign Template. I saw a recommendation for a hyperlinked image to use this syntax: @Html.Sitecore().Field("URL", new { text = @Html.Sitecore()....
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40 views

Pipeline for Create/Update Segmented List in Sitecore 9.0 EXM

What I am doing Creating a segmented list form an existing contact list On create and update of the segmented List I need to write some custom logic for display name and security I need to tap into ...
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113 views

EXM Message Preview fails with “The page cannot be displayed because an internal server error has occurred.”

We were going to start sending email campaigns in production and discovered that in EXM if we go into a message tab the Preview does not work. It just shows An internal error has occurred. This is ...
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36 views

Missing EXM web connection string after installation

During installation of EXM on Sitecore 8.2 Update7 I started receiving the following error.Any Clues for this exception i am not able to login to CMS No connection string configuration was found by ...
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48 views

Getting error while creating email campaign using EXM 3.4 in Sitecore 8.2.2

I have configured EXM in Sitecore 8.2.2 and successfully able to send Email Campaign with Sitecore admin access. But for the ECM Users I am getting below error. Same is working fine in one of our ...
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62 views

Are incorrect/spam mail id skipped by EXM?

Can anyone explain me about Spam Filter and Spam rules for mail server? My questions are: 1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
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96 views

What is the purpose of the EXM MessageStatistics admin page?

I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
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1answer
37 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
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52 views

A/B testing using custom email template

I have created a custom message template. I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html Now I ...
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71 views

EXM Upgrade/Migration

I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration. Is the process same for EXM 3.4 as well, or we ...
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43 views

Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered

To prevent duplicate items in Sitecore I used the following setting <setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
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220 views

Not a valid email address

Recipient is skipped. 'Alias PII removed' is not a valid email address. Environment: Sitecore 9.0.2 Functionality: EXM e-mail dispatch Log on CM instance during dispatch: Recipient is skipped. '...
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72 views

Flow of data from email to the EXM dashboard [closed]

I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed. I am listing my understanding below. Connecting the dots backwards: ...
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148 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
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33 views

Bounce email count is always 0 with Sitecore Email Cloud [duplicate]

I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
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89 views

Few campaigns not appearing in EXM dashboard

Environment: Sitecore 9.0.2 and EXM Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....

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