Questions tagged [exm]
Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.
273
questions
2
votes
0answers
15 views
Retrieving EXM Automated send data
Is there a way to retrieve the data that was sent via automated messages in EXM? Specifically I would like:
Contact ID
Timestamp
Message ID
Tokens
Message send status
I have checked in the xDB ...
0
votes
1answer
21 views
Track sitecore campaign through email
I have a website which triggers email campaign on button click.
Now I have a requirement to create a sitecore campaign using campaign creator and need to add the id in the email campaign, when someone ...
0
votes
1answer
39 views
Cannot create and add new contact to contact list
I am using Sitecore.NET 10.1.1 (rev. 005862). I created an empty list in List Manager. When I am trying to create a new contact
nothing is happened and in the logs I have error:
844 11:00:44 ERROR ...
0
votes
0answers
28 views
Custom SMTP is updating the Links in email body EXM
we are using netcore smtp service for EXM, when i add any link in message body and send the email,
the link in the body is changed to some different, the link appends netcore domain at the begining of ...
0
votes
1answer
57 views
Exm email body not allowing adding components and links in Email body
I am using Simple HTML Message as the Template to create my email. Layout is Text Message Layout.
It is not allowing to add components, Images or internal Links.
This could be an issue of layout, if I ...
1
vote
1answer
53 views
Decrypt ContactIdentifier in EXM Preference center
We are trying to customize the EXM preference centre by calling an additional AJAX in the Preference Center Java Script
For this we have created a controller action:
public class ...
2
votes
1answer
28 views
CDN images on EXM email generation
I have enabled CDN images on my CD servers to reduce my media load. https://doc.sitecore.com/en/developers/93/sitecore-experience-manager/enabling-cdn.html
But since EXM messages are generated on the ...
0
votes
1answer
94 views
Clicked event is not tracked in Experience profile contact activity when click at any link in EXM email
We are trying to track click event in Experience profile in Activity tab of contact when we click on EXM campaign email link on CM role and standalone role. However, it is not tracking click event ...
1
vote
0answers
34 views
Path Analyzer is not showing contact details
We are using path analyzer for campaign map and when we send an email through campaign then path analyzer showing details of the link which we open through email campaign mail. However, it does not ...
1
vote
1answer
58 views
Recipient Activity tab under email template item does not track unsubscribe contact data
We are unsubscribing contact through client api and using custom url in email campaign message and calling custom method, we are using the below code :
_clientApiService.UpdateListSubscription(new ...
1
vote
1answer
72 views
Error when click on Subscription confirmation link
Using the below mentioned code for adding contact in List manager using EXM in SXA Sitecore 9.1.1.
public ISubscriptionManager SubscriptionManager { get; }
public EmailSubscriptionRepository(...
1
vote
1answer
46 views
IClientApiService is null if server role is CM
We are adding contact on Email subscription.
IClientApiService _clientApiService = ServiceLocator.ServiceProvider.GetService<IClientApiService>();
_clientApiService.UpdateListSubscription(new ...
2
votes
1answer
103 views
Send email to contact before deleting the contact
We are adding Contact and sending email in Sitecore 9.1.1. We dont want to show that contact in Experience profile so we are deleting that contact on same method after sending email. However, log file ...
0
votes
1answer
62 views
Can't get contact on Sitecore EXM 9.3
I am using Sitecore 9.3. After I run the EXM campaign.I go to the email and click to see online version.
I can get the ec_eq query string on this.
Then I tried to dycrypt it but can't get contact ...
0
votes
0answers
50 views
Included Recipient List and Total Recipient count is not identical in EXM 3.3
We are using Sitecore 8.1 (rev. 160519) and Email Experience Manager 3.3.0 rev. 16052. EXM is up and running.
I have segmented list with some custom rules.
When I create a EXM new campaign and add a ...
0
votes
0answers
23 views
Error in data reports in EXM 3.3
Email campaign report is not showing data only for few campaigns
We are using Sitecore 8.1 (rev. 160519) and Email Experience Manager 3.3.0 rev. 16052. EXM is up and running.
Please find below code ...
0
votes
1answer
89 views
Sitecore Forms, EXM doesn't show up after upgrading to 9.3
I'm trying to upgrade Db from Sitecore 8.2 to Sitecore 9.3.
I have followed the below steps:
Extracted the database upgrade scripts from the Database Upgrade Script.zip file that you downloaded ...
1
vote
0answers
48 views
EXM custom token use in query string
We would like to use custom token in URL in EXM email
We are sending this email through EXM clientAPI
var customTokens = new Dictionary<string, object>();
customTokens.Add($"contactId"...
1
vote
1answer
84 views
Custom EXM UI on Sitecore 9.3
I am using Sitecore 9.3.
I want to add one custom field on the review tab when sending a quick test email for EXM but can't find where source code to customize that. I saw that all UI is bin to ...
0
votes
1answer
58 views
Redirect to different "Final confirmation page" based on the form from where the request is submitted
I have two WFFM forms.
These forms uses a common custom save action to send a double opt-in email using the Sitecore EXM(Subscription Confirmation message).
The double opt-in works fine and I receive ...
1
vote
1answer
66 views
ContactIdentifier in EXM Client API
We are trying to use EXM for the subscription, creating a page where user will enter email, click on button and they will get subscription email.
Trying to use EXM client API for this ...
0
votes
0answers
49 views
Failed to send Email via Exm Automated Campaign using sitecore form
I created a sitecore form and trigger an automated email campaign through the form submit action.But it failed to send mail, and when I looked at the log file I got the following message.so can anyone ...
0
votes
1answer
26 views
Subscription Form rendering doesn't exists in Layouts/Sublayouts
Planning to implement Email Subscription functionality on our Sitecore Site.
I don't find the Subscription Form rendering in the Layouts/Sublayouts to add the form on the page as per this url,
https://...
0
votes
1answer
90 views
EXM Open rate is not updated right away
I am working in EXM, I have created an Automated Email campaign and sent mail by using the form action. After opening the mail, I checked the EXM dashboard, but it still shows an open rate as 0.so is ...
0
votes
0answers
114 views
How to send Email using sitecore form in sitecore 9.0.1
I am using sitecore 9.0.1 with sxa 1.7.We have requirement to send the mail once the user get registered.
For that i have created a sitecore form with submit action with save data and redirect page ...
1
vote
1answer
49 views
Sitecore EXM trial Email Error in sitecore 9.0.1
I am using sitecore 9.0.1 with sxa 1.7.I have created the form with submit action and i want to send email campaign message. Using EXM i created a Automated Email campaign but in the quick test ...
2
votes
0answers
36 views
How to get EXM Campign data from x-connect odata service
My requirement is to get
triggered email campaign report data from x-connect odata api (https://xccollect/odata)
wanted to get data like : email open and click rate , bounce email,spam complain, ...
2
votes
1answer
52 views
$form_FieldName$ empty value issue Sitecore EXM
I have a scenario, where we have 3 fields(optional - Single line Field)
Preferred location 1, Location 2, Location 3
When user fill form based on the field value sending email to the user.
If user ...
1
vote
1answer
85 views
How to get EXM Manager Root programmatically?
Environment: Sitecore 9.2 & SXA 1.8
Scenario: I have multiple Manager Root and also I have a created a custom message template including a couple of custom components that are being used in the ...
1
vote
1answer
120 views
Sitecore Preference Center
This query is related to Sitecore Preference Center.
I am having following queries:
Is it possible to utilize Sitecore Preference Center for non-Sitecore
sites?
As per my understanding we can add ...
1
vote
1answer
82 views
EXM A/B test statistics not displayed
Sitecore Version: 9.1 Update 1
In EXM, we created an A/B test campaign. We choose a winner manually (eg. Variant A) for this test. Now once this test is finished, we are unable to see the variant-wise ...
2
votes
2answers
82 views
How do I track known contact who clicked a link from EXM
Created a Sitecore 9 form on which activates an EXM with a link redirecting to site's page. During form submission I am saving the contact. How do I track the same contact after clicking the link ...
1
vote
2answers
112 views
how to add contact to the opt-out list programmatically?
We are using Sitecore 9.1 (Update-1). We have a third-party email management system. One of our requirements is if anyone unsubscribes from the third-party email system, we have to consider their ...
1
vote
1answer
78 views
Custom token not being replaced by actual value when I have send email
I have created custom token using steps provided by Sitecore.
when I have send an email it will not replace token value
https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/create-a-...
1
vote
0answers
123 views
ERROR in Sitecore EXM marketing automation: Multiple actions were found that match the request
Trying to create a simple custom token to add on my email campaign. After following this documentation from Sitecore, again I encountered an error.
https://doc.sitecore.com/developers/exm/90/email-...
0
votes
1answer
59 views
Overriding styles of email templates for Sitecore Exm
I need to use Sitecore email templates after overriding its styles to be of different theme colors. There is a place holder named styles override that is not accepting any renderings
Also, I find ...
0
votes
1answer
46 views
Will EXM send submitted emails retroactively after fixing versionerror?
In Sitecore 9.1.1
We were missing a 'sender email' on an automated message in EXM in a specific language version.
Our Sitecore Forms were submitting on that language version. Those messages were never ...
-1
votes
1answer
117 views
Sitecore 9 EXM send email cc option
I have installed Sitecore 9.0.2, using EXM feature to send email from Sitecore 9 Form.
I have two email Ids for Email To and Email CC in two hidden field. So I am able to send email for Email To but ...
0
votes
0answers
156 views
Sitecore 9.3 EXM - SQL timeout issue
While doing Marketing automation in the send email step I am seeing below error in the logs. It is continuously attempting to send email and logging this error. It is able to send the email sometimes.
...
0
votes
1answer
41 views
Custom mailing list instead of Contact List possible in EXM?
Could EXM be extended such that it would use a mailing list from a custom DB instead of getting it from Contact list?
Basically we have a custom DB which is frequently updated and new users are added ...
-1
votes
1answer
82 views
how much amount of emails supported by EXM by default?
Just want to know how much amount of emails supported by EXM by default?
1
vote
1answer
106 views
Extend /sitecore/api/ssc/EXM/Message with additional data
I want to extend /sitecore/api/ssc/EXM/Message endpoint with additional data.
I added a new class
namespace Exm.Extended
{
[ServicesController("EXM.Message")]
public class ...
0
votes
1answer
132 views
Is there any way to update the response of a controller action by pipeline process?
Is there any way that I can update the response of a controller action by pipeline process?
In httpRequestEnd or httpRequestBegin for example
P.S:
I'm using Sitecore 9 update 1 included EXM. I created ...
0
votes
1answer
51 views
Personalization in EXM works partially in Sitecore 9.0.1
I just created a sample newsletter regular email campaign with personalization. I added the rule When the current month is. The mail is sent successfully. But When I view the mail, the mail shows ...
1
vote
1answer
125 views
Export sent email campaigns to csv
Could you please help with my problem I'm facing now.
I'm using Sitecore 9 update 1.
The requirement is to add a button to the Sent Email Campaign detail page named "Export To CSV". After ...
1
vote
1answer
48 views
Determine List of Unsubscribers - EXM/List Manager
Sitecore 9.2
How can I determine which user has unsubscribed via a sent campaign?
Looking at xdb shards I see ListSubscriptions facet key and I see when a user is added and active.
Something like ...
0
votes
0answers
127 views
EDS.Notifications.YouDoNotHaveTheNecessaryAccessRights
I have successfully been able to create a new automated email campaign and activated as well. The newly created email campaign is also listed in the dashboard list in the Automated link under Email ...
1
vote
1answer
127 views
Sitecore Forms Extension 2.2.1
In Sitecore 9.1.1 XP1 on CM server
Forms Extension 2.2.1, Send Email submit action gives error:
ERROR Object reference not set to an instance of object.
Exception: System.NullReferenceException
...
1
vote
0answers
170 views
Sitecore.EDS.Core.Exceptions.InvalidMessageException error while using EXM
Environment: Sitecore 9.2 & SXA 1.8
I have created an Automated Email Campaign while running the quick test I am facing this error:
2916 16:47:37 INFO Registered email: {personal-email-here}
...
2
votes
1answer
29 views
Sitecore package of EXM automated message
Sitecore 9.1.1
What files need to be included in Package designer if I want to export my EXM automated messages from environment X to Y?
Thanks