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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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1answer
44 views

Are incorrect/spam mail id skipped by EXM?

Can anyone explain me about Spam Filter and Spam rules for mail server? My questions are: 1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
4
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1answer
46 views

What is the purpose of the EXM MessageStatistics admin page?

I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
2
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1answer
13 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
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1answer
35 views

A/B testing using custom email template

I have created a custom message template. I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html Now I ...
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1answer
29 views

EXM Upgrade/Migration

I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration. Is the process same for EXM 3.4 as well, or we ...
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1answer
28 views

Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered

To prevent duplicate items in Sitecore I used the following setting <setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
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2answers
83 views

Not a valid email address

Recipient is skipped. 'Alias PII removed' is not a valid email address. Environment: Sitecore 9.0.2 Functionality: EXM e-mail dispatch Log on CM instance during dispatch: Recipient is skipped. '...
3
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0answers
32 views

Flow of data from email to the EXM dashboard [closed]

I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed. I am listing my understanding below. Connecting the dots backwards: ...
1
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1answer
79 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
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0answers
24 views

Bounce email count is always 0 with Sitecore Email Cloud [duplicate]

I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
1
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1answer
42 views

Few campaigns not appearing in EXM dashboard

Environment: Sitecore 9.0.2 and EXM Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....
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1answer
72 views

10,000+ valid email addresses for Sitecore EXM testing

We have to do stress testing in Sitecore EXM, like running a campaign with 10,000 or more recipients. Any suggestion that how to arrange such big number of valid email addresses for this testing? Does ...
1
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1answer
37 views

Email sent count is not getting updated

We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
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0answers
24 views

How to track email campaign activity by Sitecore EXM?

I am using Sitecore 8.2 update 5 and EXM 3.4.1. I have created email campaign and track the email open rate but when I am going to campaign to see the result, its showing unopened emails. May I know ...
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1answer
28 views

Email Root Manager - Final Confirmation Page

Sitecore 9.0.2 EXM manager root has the following field Final Confirmation Page - The page displayed after a visitor changes their subscription: I am unable to understand how this actually works. I ...
2
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1answer
58 views

Unable to resolve service for type 'Sitecore.EmailCampaign.Cd.Services.IClientApiService'

Sitecore version: 9.0.2 Deployment model: PAAS Scaled What I am doing: I am sending emails through scheduled tasks. The flow is working fine in the On-Premises standalone model. In the higher PAAS ...
2
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0answers
71 views

Sitecore EXM bounce email issue

I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
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0answers
24 views

Hide HTML components in email [closed]

Sitecore version: 9.0.2 Business scenario: If a customer leaves with items in cart, we have to send a mail with the details of the items in the cart. At max, we have to display only 4 items in the ...
3
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0answers
42 views

A/B Testing - Why Variant A mail is being sent to all the recipients as default?

I'm Performing A/B Testing.Having 2 variant mails and 10 recipients. I specified the size of test as 40%. So the mail was sent to 4 recipients. In that 4 recipients, person who received variant B mail,...
2
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1answer
63 views

Display none attribute is not working

Version detail: Sitecore 9.0.2 XP0 Deployment model: OnPremises Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders. In case a user has less than 4 orders, we ...
4
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1answer
82 views

Email dispatch: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied

Sitecore: 9.0.2 XP0 Standlaone Issue: Unable to send emails as a regular campaign Log in EDS: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; ...
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0answers
70 views

Index was outside the bounds of the array exception when using personalisation via EXM

When I try to personalise an element within an email, I receive an error: [IndexOutOfRangeException: Index was outside the bounds of the array.] Sitecore.Data.Query.Tokenizer.NextToken() +2090 ...
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1answer
52 views

EXM in multisite environment

I have a problem with EXM on a multisite environment. The application has two sites on the CD, e.g. test.com and test-test2.com. For each of them is configured ManagerRoot with the corresponding ...
1
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2answers
65 views

How to configure a custom EXM Unsubscribe Page?

I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2. While doing my part of the research found out this link - EXM Custom Unsubscribe but it's ...
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0answers
29 views

Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens

How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models? Here's my data: { "Id":"126", "Fruits":[{"Number":"111", "Name":"...
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0answers
36 views

Fetching Contact from EXM Query String returns null or empty

I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
1
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1answer
41 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
0
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1answer
53 views

Pass form field value to controller rendering in EXM

I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
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0answers
48 views

EXM email links throw potentially dangerous request error

Our application is on Sitecore 9.0.2 We have configured a list of Internal links in our Email(Header) The Link on the email is getting generated as shown below:- https://{hostname}/sitecore%...
1
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1answer
56 views

Unable to send more than 2 emails using Sitecore form extensions

We have created a sitecore 9 form, installed sitecore form extensions and on submit action we selected 3 send mail actions and 1 show form page action (which takes to thank you page). Each send email ...
1
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0answers
39 views

How do I read different sitecore fields in the mail?

Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
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0answers
48 views

Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm

When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form. I created a ...
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0answers
29 views

Component is not showing in Sitecore EXM editor unless it is saved

When editing the email in the Email Experience Manager, click the Add a new component button. Added Image component by clicking on + Add here buttons. After adding nothing was shown but after ...
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1answer
29 views

Avoid dependency of the CD servers on the content manager to handle ExM 3.4 actions

We have high availability on our front end with a single back-end server. We have noticed that as when we use EXM CD objects (ClientApi) to manage subscriptions, manage any list, or send emails EXM ...
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0answers
50 views

Creating Sitecore EXM Regular campaign programatically

I am using Sitecore 9.1.1 and want to create an EXM regular campaign via code.
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1answer
64 views

Add recipient list in EXM programmatically - Sitecore 9.1.1

I was looking for how to add a list to the Included Recipient List section to an EXM MessageItem programmatically. In Sitecore 8.2 you could do MessageItem.RecipientManager....
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0answers
48 views

Create EXM campagin dynamically

I am using sitecore 9.1.1 and I have created a custom newsletter template for EXM and I am able to create Email campaigns absed on this template now my requirement is that i have a data template and i ...
1
vote
1answer
44 views

TypeError: ribbonFrame is undefined

I am using Sitecore 9.0.2. I have created custom EXM template using below links: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template....
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0answers
33 views

Pipeline threw a ContactLockException. Processing the task will be retried later

In my system I have 200+ automated emails which needs to be triggered to all registered user (based on condition) overnight. However, few emails are not getting send and getting stuck. I have manually ...
1
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1answer
80 views

Item Created Event for Web database and send email

I have a requirement to send a email to subscribers once a blog will be available publicly. Requirement is very specific that email will be send only one time when item is created, not on update or ...
1
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2answers
140 views

EXM Custom Unsubscribe

We have developed a custom unsubscribe functionality. So, instead of Unsubscribe.aspx which is by default, we would like the control to hit Newsletter.aspx. The redirection is proper and with ...
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0answers
82 views

EXM issue : Failed to send '579dc3d4-4aee-4308-af71-f5202483356f' (messageid) to 'website PII removed'

We have a setup where we send the reports to customer using EXM in sitecore 9. I keep getting exception in EXM log where its unable to deliver all mails to recipients. ERROR [AutomatedMessageHandler] ...
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1answer
36 views

List Manager considers 2 entries with same first and last name, same contact

I tried to use EXM and upload CSV file which contains first name, last name and Email for two contacts with the same first name and last name but 2 different mails. Sitecore considers them as they ...
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0answers
60 views

EXM Unsubscription - cannot resolve contactid or messageId from ec_eq parameter

In Sitecore 9.1, we have custom unsubscription logic where we need to get the messageId and ContactId from ec_eq parameter in the query string. We are using below code for the same ...
2
votes
1answer
161 views

How to solve ambiguous constructors when trying to start Sitecore

We have a local Sitecore 9.0.2 installation that is relatively vanilla. It is currently failing to load the Configuration Manager because of the following error message. Server Error in '/' ...
1
vote
2answers
98 views

Does the Email Preference Center have presentation details to edit?

I'm documenting an EXM setup for Sitecore 9.1 and would like to use the new Email Preference Center. The requirements for setting up a subscription page include the ability to list out certain ...
1
vote
1answer
144 views

List Manager not indexing contacts after CSV import

I am using EXM, and trying to upload contacts via List Manager. After uploading csv I found that recipients are still 0 so I opened log file and I found some Exceptions like that and I would like if ...
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0answers
36 views

Recipients in EXM count is always 0 [duplicate]

I tried to use EXM in siteore and I uploaded CSV file I already got message that was "Contacts expected to be imported are 2" but "Recipients" are still 0 like in attached Images so I can't complete ...
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0answers
36 views

Sitecore EXM Sent Email Campaign Reports are not updating [duplicate]

I am using Sitecore9Update2 and configuring EXM in localbox.I am able to sent emails but reports are not updating.
6
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1answer
219 views

Unsubscribe pipelines in EXM

We are running Email Experience Manager in Sitecore 9.1 with custom processors in the UnsubscribeFromList & UnsubscribeFromAllEvent pipelines in order to sync email subscriptions to a 3rd party ...