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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

3
votes
3answers
82 views

How to transfer EXM campaign and mail between environments?

My customer has prepared an automated campaign on the test environment. The campaign is used in a Form and is working fine on that test environment. I need to transfer the form and the campaign to ...
4
votes
1answer
41 views

What if we don't want to use the EXM Module on Sitecore 9?

We are configuring Sitecore 9.0.2 in a scaled environment and we don't have plans to use the EXM Module. We know how to disable the EXM module but in that case which all roles can be ignored on ...
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0answers
12 views

EXM 3.4 alternative text encoding issues

We have Sitecore 8.2.0 and EXM 3.4 on it. There is a bug in regards saving the alternate text (maybe some else fields as well) - it is being saved with wrong encoding. I am trying to create a regular ...
1
vote
0answers
34 views

Sitecore 9.1 EXM not recording email clicks

I am on Sitecore 9.1. I am able to send emails and emails sent and open are being recorded but no emails clicks are being recorded. The links in the email are being sent through the RedirectUrl.aspx ...
3
votes
1answer
50 views

Sitecore EXM Security Issues

Hide the create list column in the sitecore exm for particular users. We tried to add restrictions in core database the text is hiding still it showing the icon. Is there any way to hide the icon ...
6
votes
0answers
59 views

Disable EXM dispatch on CM and offload to DDS?

We are implementing an EXM solution for sending bulk mail, but have come across an issue in scaled environments when using a Dedicated Dispatch Server. We have offloaded all dispatch to the DDS by ...
3
votes
1answer
52 views

Email open pixel handler fails in G-Mail

We are running Sitecore 8.2 and EXM 3.4 on it. I just noticed that If I open the email in the web G-Mail client, all image urls are being replaced by google with some proxy. For example the initial ...
4
votes
1answer
93 views

Why is sitecore running thousands of sql queries in the background?

When I start up my development site, I can see from SQL server profiler that sitecore (messaginguser) is running about a thousand SQL queries (3400 in 20 sek according to profiler). The content is ...
0
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1answer
35 views

Render Razor view in Subscribe / Unsubscribe OOTB emails in EXM

How do we render an EXM Razor view with OOTB Subscribe and Unsubscribe emails? I'm hoping there is some straight forward setup document on https://doc.sitecore.net/
1
vote
2answers
103 views

Subject is empty when try to send few variants of message

When I try to send two or more variants of messages, sending is paused and I get an error in log: subject is empty, although I have set it. But if I send simple message with one variants, message will ...
3
votes
1answer
48 views

Custom EXM DispatchTask is never executed

I've been following the instructions on how to create custom personalization tokens. After following the instructions everything compiles, and everything seemingly works just fine. I can create a new ...
0
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2answers
58 views

EXM Messages how to insert images in html template

I have created an email template, added the layout and connected it with the .html file. The .html file has tag with the srs property set. In my email when we go to EXM the image is missing since I ...
4
votes
1answer
22 views

EXM automated email campaigns showing outdated content

I've got a few automated email campaigns in Sitecore 9.0 Update-2 that I created from existing pages. I've noticed that if I modify the content or presentation of those pages, the automated emails do ...
0
votes
1answer
90 views

EXM report is empty (data is not being captured) in scaled environment

I am working with Sitecore 9.0 update 2 on Azure. Server is scale out : 1CM and 3CD. After email campaign is run, we can receive email but reporting is not working. It doesn't have any data is as ...
2
votes
1answer
190 views

Email campaign paused when dispatch to recipients failed

We have Sitecore 8.2.0 instance with EXM 3.4 on it and during one of campaigns we have experienced strange behavior. The message was sent to more than 41K recepients, however 2 of them were not and ...
0
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1answer
34 views

Exm error “Could not fetch list of email clients”

Sitecore.NET 8.2 update 7. EXM 3.5. We use custom smtp. This errors have no effects for sending. Could I off it? Message: The request failed with HTTP status 403: Forbidden. Source: System.Web....
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3answers
64 views

Getting the email from a form in Sitecore EXM

The team wants to use sitecore forms for its site's transaction. One of the requirements is to use sitecore's Automated email campaign to send the confirmation email of a successful registration. How ...
1
vote
1answer
95 views

exm error pauses the sending of letters

Sitecore 8.2 update 7, Exm 3.5 In the EDS log we see this: MessageTaskRunner worker thread 4 11:10:59 ERROR SendEmailError: ChilkatLog: SendEmail: DllDate: Aug 31 2017 ChilkatVersion: 9.5.0.69 ...
5
votes
1answer
183 views

How does Sitecore EXM track the Email Opens Rate?

I am using EXM Version 9.0.1, with Sitecore 9 update 1 installation. I have created the campaign and want to track the email open rate in the report section, but my Email open rates are not capturing ...
0
votes
1answer
54 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
5
votes
1answer
200 views

EXM newsletter content not displaying in gmail ([Message clipped])

In our project we are using EXM 3.4 and SItecore 8.2 update 2. When we are sending emails form EXM, mail body content is not displaying correctly. It always generating one hyper link like below. [...
3
votes
1answer
54 views

Analytics data for 'automated' emails from EXM not displayed/present

We have configured an EXM automated campaign and the e-mails are being sent as expected. Looking at the dashboards, all percentage numbers are set to 0%. How is that possible? How EXM knows when a ...
5
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2answers
111 views

Automatically create recipient lists for EXM

Sitecore doc Recipient repositories claims "The Email Experience Manager can use various sources of recipients to send email campaigns, including both the sources provided by Sitecore and your own ...
1
vote
1answer
44 views

Unable to set the Subject line even with 'Set Page Title' Rendering

I am trying to set up a campaign in EXM to send an email based on a Sitecore page. However, when I get to the message part I am unable to set the subject line. I have added the "Set Page Title" ...
3
votes
2answers
69 views

Anchor Link HREF is getting removed in EXM 3.4

In my newsletter, we have an anchor bar implementation. Anchor Bar has all list of anchor links. After clicking on anchor links, Newsletter should scroll to specific Anchor Target. I am using HTML <...
4
votes
1answer
77 views

How to create a custom segment condition using a between expression

Is it possible to create a custom segment condition that you pass in two values into and then perform a conditional expression between two values. e.g. Create a segmented list if the IndexedContact ...
2
votes
1answer
70 views

Sitecore 8.2.0 + EXM 3.4 email open task errors

We are running a Sitecore 8.2.0 instance with EXM 3.4 In logs there are bunch of exceptions like: 9200 04:19:17 ERROR Failed to process an email opened task Exception: Sitecore.Modules.EmailCampaign....
6
votes
1answer
155 views

Sitecore EXM insert Custom tokens issue

I am using Sitecore 9.0.1 and I am trying to insert custom tokens to email in EXM. I followed Sitecore's documentation and spent hours investigating possible solutions but somehow my tokens did not ...
0
votes
2answers
158 views

Email Experience Manager(EXM) campaign page error

When I open Exm campaign page it throws error "A serious error occurred please contact the administrator" This error has appeared at the same time on different servers. Sitecore returned it from ...
2
votes
1answer
37 views

Add Visitor into Contact List [duplicate]

For hands-on on Sitecore Automation tool, I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
1
vote
1answer
40 views

Which user sent an email campaign in EXM?

How can I see which user created a campaign in Sitecore EXM, and which user scheduled or sent the campaign?
3
votes
1answer
71 views

Multisites View Message Online in Sitecore 9 EXM

How to view the email campaigns online in a multisite solution? Because the link always redirects me to the default site (Site1) even when the email campaign was sent in Site2 Email Root This is what ...
1
vote
1answer
48 views

How to Detect Editor if it is in EXM body editor

Is there a way to detect the experience editor I am at is the editor in Email Experience Manager message body?
3
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1answer
183 views

Custom automated campaign not showing in Send Email Campaign Message Action

I am using Sitecore 9 Update 1 Forms. I have created custom automated campaign to send on form button click but I am not able to see my new created campaign in Send Email Campaign Message Action.
1
vote
1answer
103 views

How to separate between Unsubscribe confirmation page and Subscription confirmation page?

On a manager root in EXM (9.0.1), the "Final Confirmation Page" is used for both subscription confirmation (after a subscribed user clicks the "confirm" link in the confirmation email), as well as ...
0
votes
1answer
364 views

Customizing the EXM subscription confirmation template

We have a requirement to customize the look of the confirmation emails sent by EXM when a user subscribes to a contact list, specifically we need a custom header and footer. I have tried to replace ...
0
votes
2answers
132 views

Email Experience Manager Module Installation Issue

I have Sitecore 8.2 update 5 and am trying to install Email Experience Manager 3.5 rev. 170810 (Initial Release) From the downloaded & extracted zip, I have uploaded - Email Experience Manager 3....
3
votes
1answer
426 views

How to send customize email from sitecore 9.0.1

Previously in Exm 3.5 we send customize email using AsyncSendingManager code. AsyncSendingManager(messageItem).SendStandardMessage(recipientId) In Exm 9.0.1, there is no implementation this class. ...
3
votes
1answer
251 views

Custom tokens in EXM not filled

I'm trying to create a marketing automation EXM campaign with custom-made tokens in the e-mails. To this end, we're importing contacts from a CSV into the xDB and reading them with a custom dispatcher ...
6
votes
3answers
368 views

Sitecore Email Cloud compared to the custom SMTP

While doing email action for workflow on Sitecore 9 PaaS. I came around terms like Custom SMTP and Sitecore email cloud. I need some inputs around Custom SMTP . I understand it is same what we do ...
0
votes
1answer
140 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
1
vote
1answer
80 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
4
votes
1answer
167 views

Sitecore Personalization on EXM is not working

We use Sitecore 9 update 1 and we utilize the out of the box Email Experience Manager (EXM) of it. But we encountered an issue with regards to personalization of an email campaign. It seems the ...
5
votes
2answers
428 views

Send email upon activation of the Marketing Automation plan

I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
4
votes
1answer
137 views

How to trigger an event when a customer don't open email using sitecore 9

We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
5
votes
1answer
224 views

Send email with Segmented List - Skipped during message delivery

I have a Sitecore v9.0u1 solution that runs in the Azure.The Sitecore instance and the EXM, Marketing Automation and IndexWorker are all hosted on the same web server for this POC project, and the ...
1
vote
1answer
150 views

Sender's email is invalid in Sitecore EXM

I have successfully configured Email cloud service in our environment by testing the connection of the Email manage root. But upon testing by sending the email, I wasn't able to send an email and ...
2
votes
1answer
178 views

EXM - reports email campaign sent successfully - zero emails actually sent

We have an instance of Sitecore 8.2 update 5 using XDB cloud and EXM hosted in Azure using PaaS AppServices. I am testing EXM and trying to send test email campaigns from our CM instance. However ...
2
votes
1answer
87 views

Personalize an Email Campaign message

I am working on the personalization of the Email Campaign OOTB. What I need to do is to be able to send a content to specific segments of recipients/contacts. What I did: Created Two Contact lists ...
0
votes
2answers
105 views

Sitecore.ListManagement.ListManagerGetContacts Recipient list is always null EXM

I am trying to create an EXM campaign. Somehow, I can send a test e-mail but it always fail, when I try to send it to a list of recipients. What I did: 1- Create a new list by uploading a CSV file (...