Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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15 views

EXM A/B test statistics not displayed

Sitecore Version: 9.1 Update 1 In EXM, we created an A/B test campaign. We choose a winner manually (eg. Variant A) for this test. Now once this test is finished, we are unable to see the variant-wise ...
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14 views

How do I query the Global Opt-out list in SQL Server

We’ve just upgraded from Sitecore 8.2.5 to 9.3. Over the last couple of weeks our EXM global opt-out has increased drastically in size. This happened before and I was able to identify why by querying ...
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54 views

How do I track known contact who clicked a link from EXM

Created a Sitecore 9 form on which activates an EXM with a link redirecting to site's page. During form submission I am saving the contact. How do I track the same contact after clicking the link ...
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40 views

how to add contact to the opt-out list programmatically?

We are using Sitecore 9.1 (Update-1). We have a third-party email management system. One of our requirements is if anyone unsubscribes from the third-party email system, we have to consider their ...
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1answer
37 views

Custom token not being replaced by actual value when I have send email

I have created custom token using steps provided by Sitecore. when I have send an email it will not replace token value https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/create-a-...
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42 views

ERROR in Sitecore EXM marketing automation: Multiple actions were found that match the request

Trying to create a simple custom token to add on my email campaign. After following this documentation from Sitecore, again I encountered an error. https://doc.sitecore.com/developers/exm/90/email-...
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29 views

Overriding styles of email templates for Sitecore Exm

I need to use Sitecore email templates after overriding its styles to be of different theme colors. There is a place holder named styles override that is not accepting any renderings Also, I find ...
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1answer
26 views

Will EXM send submitted emails retroactively after fixing versionerror?

In Sitecore 9.1.1 We were missing a 'sender email' on an automated message in EXM in a specific language version. Our Sitecore Forms were submitting on that language version. Those messages were never ...
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63 views

Sitecore 9 EXM send email cc option

I have installed Sitecore 9.0.2, using EXM feature to send email from Sitecore 9 Form. I have two email Ids for Email To and Email CC in two hidden field. So I am able to send email for Email To but ...
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41 views

Sitecore 9.3 EXM - SQL timeout issue

While doing Marketing automation in the send email step I am seeing below error in the logs. It is continuously attempting to send email and logging this error. It is able to send the email sometimes. ...
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30 views

Custom mailing list instead of Contact List possible in EXM?

Could EXM be extended such that it would use a mailing list from a custom DB instead of getting it from Contact list? Basically we have a custom DB which is frequently updated and new users are added ...
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19 views

EXM redirect url language

Sitecore 9.2 Im trying to configure EXM unsubsubscription notifications for multilanguage email campaigns - CM CD configuration - but it seems to use the default english notification when french ...
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41 views

List Manager not loading recipients list in sitecore 8.2

We are working with sitecore 8.2 and we have added 8,000 contacts in xdb but when we click on list manager it's keep on loading and in sitecore logs not logging any error to figure out the issue. we ...
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58 views

how much amount of emails supported by EXM by default?

Just want to know how much amount of emails supported by EXM by default?
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1answer
46 views

Extend /sitecore/api/ssc/EXM/Message with additional data

I want to extend /sitecore/api/ssc/EXM/Message endpoint with additional data. I added a new class namespace Exm.Extended { [ServicesController("EXM.Message")] public class ...
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61 views

Is there any way to update the response of a controller action by pipeline process?

Is there any way that I can update the response of a controller action by pipeline process? In httpRequestEnd or httpRequestBegin for example P.S: I'm using Sitecore 9 update 1 included EXM. I created ...
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24 views

Personalization in EXM works Partially in sitecore 9.0.1

I just Created a sample newsletter regular email campiagn with personalization. The Rule I added is When the current month is . The mail is sent successfully. But When I View the mail, the mail Shows ...
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69 views

Export sent email campaigns to csv

Could you please help with my problem I'm facing now. I'm using Sitecore 9 update 1. The requirement is to add a button to the Sent Email Campaign detail page named "Export To CSV". After ...
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33 views

Determine List of Unsubscribers - EXM/List Manager

Sitecore 9.2 How can I determine which user has unsubscribed via a sent campaign? Looking at xdb shards I see ListSubscriptions facet key and I see when a user is added and active. Something like ...
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77 views

EDS.Notifications.YouDoNotHaveTheNecessaryAccessRights

I have successfully been able to create a new automated email campaign and activated as well. The newly created email campaign is also listed in the dashboard list in the Automated link under Email ...
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1answer
71 views

Sitecore Forms Extension 2.2.1

In Sitecore 9.1.1 XP1 on CM server Forms Extension 2.2.1, Send Email submit action gives error: ERROR Object reference not set to an instance of object. Exception: System.NullReferenceException ...
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46 views

Sitecore.EDS.Core.Exceptions.InvalidMessageException error while using EXM

Environment: Sitecore 9.2 & SXA 1.8 I have created an Automated Email Campaign while running the quick test I am facing this error: 2916 16:47:37 INFO Registered email: {personal-email-here} ...
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1answer
18 views

Sitecore package of EXM automated message

Sitecore 9.1.1 What files need to be included in Package designer if I want to export my EXM automated messages from environment X to Y? Thanks
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28 views

How to set up a two-step workflow for email approvals

When an email campaign gets created we want the content and the recipient list which has been added to the campaign to be reviewed by some other team member /user role. So that the content is reviewed ...
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36 views

Failed to remove contact '{7A4C0334-B88B-47C4-9355-2F8777B2C0AE}' from any include lists

We are trying to send email using EXM. We have created Segmented list and We can see contacts in the list. We have set up the email campaign. Initially we see all the contacts in the include list but ...
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40 views

Set EXM layout directory location

I have updated the location of "SampleNewsletter" directory location to allow seamless integration in my builds but it looks like in the message editor , only layout.cshtml is updated and the other ...
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51 views

In Sitecore Forms Extensions for 9.1, can I get special characters to work?

Sitecore Forms Extensions version 2.2.1 in Sitecore 9.1.1 Our sent out email has decoded special characters in the input text fields, like 'ö' is in mail '&#246 ;' Anyone know how I can get past ...
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1answer
31 views

Rendering Parameters on EXM missing in CE tree

When you are creating an email campaign on EXM, and go to the message tab, and select the body of message, then select one of the renderings, More, Edit component Properties, Add a rendering Parameter:...
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30 views

Reset EXM 9.0.2 to its OOTB state

I've started work on a site that is being upgraded from 8.1.1 -> 9.0.2 and I need to implement some EXM templates. It looks like during the initial content migration process the OOTB 9.0.2 EXM content ...
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45 views

Extending ContactsController and ContactDataModel for List Manager Fields

Version: Sitecore 9.2 I have added a column Title in core sitecore/client/applications/list manager/lists/contact list and added DataField as Personal_Title (built-in facet). But data does not show ...
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1answer
60 views

Exm OOTB Insert Tokens

For Exm's insert token, is it possible to use OOTB contact facets? I.e. Personal_Title, Personal_Gender or only $email$ $fullname$ $firstname$ $lastname$ $name$ $phone$ If this is the case, ...
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29 views

Predefined Facets Mapping - List Manager

I am following the docs for implementing a predefined facet. I am confused involving the mapping. I have added the relevant fields in the core db (predefined facet = "Personal-Title", added ...
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1answer
56 views

Can the Personalization checkbox be set to checked by default?

In EXM under delivery tab there is a Personalization checkbox. Can it be set to checked by default? This is on a 9.0.2 installation.
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9 views

EXM Version for Sitecore 9.0 rev. 171002 (9.0 Initial Release) [duplicate]

Could you please suggest which version of EXM is compatible for Sitecore 9.0 rev. 171002 (9.0 Initial Release)? In the Sitecore portal, I did not find EXM version which is compatible for Sitecore 9....
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113 views

Unable to see custom facet in List Manager Campaign dashboard

I have implemented a custom facet. I see it in the list manager importer but am unable to see it on the List campaign Dashboard. I have created a TestFacet. public class TestFacet : Facet { ...
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20 views

We are a sitecore 9.1, EXM 3.5 user and need to know why a recipient is suddenly appearing in the Failed Recipients List for an automated email set

We have emails that send daily as part of a submit button clicked on a set of forms. The email is sent to two entities and has worked forever. jrose@xxx.edu;emailgroup@xxx.edu As of a few days ago ...
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65 views

I am getting error for email connection setting in sitecore

Changes smtp setting in Sitecore.EDS.Providers.CustomSMTP.config, Is any other thing to change for email experience connection
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19 views

Modify the Recipient Tab of the Local Campaign Builder in Sitecore

I need to add some instructional text and a checkbox in the Recipient table of the Local Campaign Builder. I do not want to create a new layout/rendering/tab , I just want to add a div with some ...
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43 views

Segmented lists - problem with rules

has anyone of you already worked with segmented lists? We have the problem that sometimes the rules are executed and sometimes not. We implemented a custom rule, which checks values in a custom ...
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1answer
150 views

How can I see subscribe and unsubscribe list in sitecore database

Where is the following EXM information stored in Sitecore database (version 9.2). Subscribe list Unsubscribe list I have checked in the Sitecore92_EXM.Masterdatabase. But I was unable to find it. ...
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45 views

How to read custom token value inserted in message when user opens/clicks a link in email or when Email gets bounced.?

I m sending emails programmatically using EXM client API. While sending emails we are inserting few custom tokens to replace Email field values. Among them, we have inserted one 'unique id' in each ...
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61 views

Why does “Re-Index Tree” sometimes trigger indexing of message statistics

We are using Sitecore 9.0-Update-1 with EXM enabled. We are not exploiting any EXM features yet, but I have noticed that when selectively reindexing a part of the tree in Content Editor, it sometimes ...
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1answer
122 views

Get access to contact ID in EXM email

I need access to the contact id in my emails. I currently use the tracker in a rendering controller, but it only runs once for all emails. (Wondering if caching is turned on or I need to open enable ...
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2answers
108 views

Problems sending “change of email address” email using EXM

I'm writing some code that will send 2 emails (using EXM) when a user updates their email address. 1 email goes to the original email address, and the other goes to the new email address. The ...
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1answer
199 views

EXM Error - System.UriFormatException Message: Invalid URI

I'm getting this error when trying to send an email campaign, so I've debuged the pipeline Sitecore.Modules.EmailCampaign.Core.Pipelines.GenerateLink.SetServerUrl and came to conclusion that the ...
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2answers
110 views

How to get Exm Messages(Message Id, subject, status) sent to each individual XDb contact programatically?

I m sending mails to each individual contact programmatically using EXM with the help of EXM client API Now I need to get the list of emails sent to each individual user without customization In ...
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149 views

Does Sitecore's EXM render the email body content as HTML?

In Sitecore's EXM, I am creating a new email campaign as Plain Text Message. For this message type, the Body field seems to support text only. However, when I added images and links: In the preview ...
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69 views

How can I throttle the output of EXM to a custom SMTP?

I need to throttle the output of EXM in a test environment. Is there a configuration that will allow me to set a max output (# emails per XX seconds)?
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2answers
189 views

EXM custom email template not showing up

I followed this article to create a custom email template: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html However, it's ...
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407 views

Programmatically sending emails with dynamic content using EXM

We have a requirement to programmatically send 'content sharing' emails using EXM. These emails are to include content from several selected content pages (title, intro, link). I'm an EXM novice and ...

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