Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

Filter by
Sorted by
Tagged with
0
votes
1answer
28 views

EXM in multisite environment

I have a problem with EXM on a multisite environment. The application has two sites on the CD, e.g. test.com and test-test2.com. For each of them is configured ManagerRoot with the corresponding ...
1
vote
2answers
26 views

How to configure a custom EXM Unsubscribe Page?

I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2. While doing my part of the research found out this link - EXM Custom Unsubscribe but it's ...
1
vote
0answers
22 views

Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens

How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models? Here's my data: { "Id":"126", "Fruits":[{"Number":"111", "Name":"...
1
vote
0answers
24 views

Fetching Contact from EXM Query String returns null or empty

I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
1
vote
1answer
36 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
0
votes
1answer
44 views

Pass form field value to controller rendering in EXM

I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
1
vote
0answers
33 views

EXM email links throw potentially dangerous request error

Our application is on Sitecore 9.0.2 We have configured a list of Internal links in our Email(Header) The Link on the email is getting generated as shown below:- https://{hostname}/sitecore%...
1
vote
1answer
33 views

Unable to send more than 2 emails using Sitecore form extensions

We have created a sitecore 9 form, installed sitecore form extensions and on submit action we selected 3 send mail actions and 1 show form page action (which takes to thank you page). Each send email ...
1
vote
0answers
37 views

How do I read different sitecore fields in the mail?

Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
1
vote
0answers
39 views

Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm

When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form. I created a ...
0
votes
0answers
27 views

Component is not showing in Sitecore EXM editor unless it is saved

When editing the email in the Email Experience Manager, click the Add a new component button. Added Image component by clicking on + Add here buttons. After adding nothing was shown but after ...
0
votes
1answer
27 views

Avoid dependency of the CD servers on the content manager to handle ExM 3.4 actions

We have high availability on our front end with a single back-end server. We have noticed that as when we use EXM CD objects (ClientApi) to manage subscriptions, manage any list, or send emails EXM ...
0
votes
0answers
45 views

Creating Sitecore EXM Regular campaign programatically

I am using Sitecore 9.1.1 and want to create an EXM regular campaign via code.
0
votes
1answer
36 views

Add recipient list in EXM programmatically - Sitecore 9.1.1

I was looking for how to add a list to the Included Recipient List section to an EXM MessageItem programmatically. In Sitecore 8.2 you could do MessageItem.RecipientManager....
0
votes
0answers
47 views

Create EXM campagin dynamically

I am using sitecore 9.1.1 and I have created a custom newsletter template for EXM and I am able to create Email campaigns absed on this template now my requirement is that i have a data template and i ...
1
vote
1answer
33 views

TypeError: ribbonFrame is undefined

I am using Sitecore 9.0.2. I have created custom EXM template using below links: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template....
1
vote
0answers
29 views

Pipeline threw a ContactLockException. Processing the task will be retried later

In my system I have 200+ automated emails which needs to be triggered to all registered user (based on condition) overnight. However, few emails are not getting send and getting stuck. I have manually ...
0
votes
1answer
58 views

Item Created Event for Web database and send email

I have a requirement to send a email to subscribers once a blog will be available publicly. Requirement is very specific that email will be send only one time when item is created, not on update or ...
1
vote
2answers
82 views

EXM Custom Unsubscribe

We have developed a custom unsubscribe functionality. So, instead of Unsubscribe.aspx which is by default, we would like the control to hit Newsletter.aspx. The redirection is proper and with ...
0
votes
0answers
66 views

EXM issue : Failed to send '579dc3d4-4aee-4308-af71-f5202483356f' (messageid) to 'website PII removed'

We have a setup where we send the reports to customer using EXM in sitecore 9. I keep getting exception in EXM log where its unable to deliver all mails to recipients. ERROR [AutomatedMessageHandler] ...
-1
votes
1answer
35 views

List Manager considers 2 entries with same first and last name, same contact

I tried to use EXM and upload CSV file which contains first name, last name and Email for two contacts with the same first name and last name but 2 different mails. Sitecore considers them as they ...
0
votes
0answers
42 views

EXM Unsubscription - cannot resolve contactid or messageId from ec_eq parameter

In Sitecore 9.1, we have custom unsubscription logic where we need to get the messageId and ContactId from ec_eq parameter in the query string. We are using below code for the same ...
2
votes
1answer
98 views

How to solve ambiguous constructors when trying to start Sitecore

We have a local Sitecore 9.0.2 installation that is relatively vanilla. It is currently failing to load the Configuration Manager because of the following error message. Server Error in '/' ...
1
vote
2answers
69 views

Does the Email Preference Center have presentation details to edit?

I'm documenting an EXM setup for Sitecore 9.1 and would like to use the new Email Preference Center. The requirements for setting up a subscription page include the ability to list out certain ...
0
votes
1answer
85 views

List Manager not indexing contacts after CSV import

I am using EXM, and trying to upload contacts via List Manager. After uploading csv I found that recipients are still 0 so I opened log file and I found some Exceptions like that and I would like if ...
0
votes
0answers
33 views

Recipients in EXM count is always 0 [duplicate]

I tried to use EXM in siteore and I uploaded CSV file I already got message that was "Contacts expected to be imported are 2" but "Recipients" are still 0 like in attached Images so I can't complete ...
0
votes
0answers
30 views

Sitecore EXM Sent Email Campaign Reports are not updating [duplicate]

I am using Sitecore9Update2 and configuring EXM in localbox.I am able to sent emails but reports are not updating.
6
votes
1answer
136 views

Unsubscribe pipelines in EXM

We are running Email Experience Manager in Sitecore 9.1 with custom processors in the UnsubscribeFromList & UnsubscribeFromAllEvent pipelines in order to sync email subscriptions to a 3rd party ...
6
votes
2answers
134 views

How to use HTML markup in CustomTokens of automated messages?

I use ClientApiService from Sitecore 9.1 to send e-mails programmatically and I don't use custom facests to store custom token information. I have automated message based on web item with usage of ...
2
votes
1answer
33 views

Disabling EXM throws exception in logs about Dimension ID b459a0ca-9f43-4ac1-8e6d-549e2a3de674

We are on Sitecore 9.0.2 upgraded scaled instance. Since we don’t have plans to use EXM module hence we disabled it. After disabling we are getting the following frequent exception in the logs: ...
1
vote
1answer
117 views

How to send email to specific user in Sitecore 9.1

I want to have endpoint Email\Email on my sitecore instance which could send email to specific user, so other applications will be able to use email templates from sitecore. Previously on 8.2 I used ...
2
votes
1answer
47 views

EXM differences behavior between Sitecore 7.2 and 9.0.2

We are upgrading a custom Sitecore analytics reporting solution from Sitecore 7.2 to 9.0.2. It has the functionality of listing all the email campaign events generated by a specific registered user. ...
0
votes
1answer
101 views

EXM can't track Opens rate or Clicks rate

I tried to send Email Campaign with first name ,last name and some other fields and I've received emails but still sent email campaign in reports return 0 although I opened email which I received and ...
0
votes
0answers
25 views

How to create custom email template in sitecore9.1(Bcc,cc,from..) [duplicate]

In sitecore 8.2 wffm having send email in that by default consisting ( from,cc,bcc mail contact us ), but in sitecore 9.1 there is no choice so , When the form is submitted then email is send to ...
2
votes
1answer
138 views

EXM headers adding bounce@spe.sitecoremail.com as the sender

As a precaution, our distribution groups have a limited number of email addresses that they will accept messages from. In anticipation of the EXM usage, the email used (e.g. SitecoreExm@domain.com) ...
0
votes
1answer
47 views

How to get the current token while creating custom token for more than one facet field?

I'm trying to create custom tokens for more than one facet field. GetMyCustomFacetValue (this MyCustomFacet facet) is my function to return the responding value to the current token for examlpe ($...
3
votes
1answer
59 views

How to add data from submitted form fields to EXM message template

Sitecore.NET 9.0.2, EXM Hi there, I am using the Sitecore Forms Extension module (https://github.com/bartverdonck/Sitecore-Forms-Extensions) to allow my client to add file attachments to forms on ...
0
votes
1answer
42 views

Idea to send EXM message from WFFM form with custom tokens and recipient based on country

Sitecore 8.2, EXM 3.4 My client would like to send an automated e-mail, triggered by submitting an WFFM form. This is possible out of the box, however, my client would like the recipient of the ...
1
vote
1answer
127 views

EXM Email Send Failure

I have installed Sitecore 9.1 on my local machine - Windows 10 and trying to run a sample campaign using out of the box EXM using custom smtp (using my gmail server). The EXM shows a success message ...
0
votes
2answers
62 views

Receiving Error “No message id was provided in the request.” during EXM Unsubscribe

I am new to EXM, I am using sitecore 9.0 Update1 and I am able to send the mails via EXM by creating regular Campaign but when I am clicking to unsubscribe its redirecting to home url. This is the ...
0
votes
0answers
94 views

Not able to call an url in a Commerce Plugin

i'm trying to call an endpoint from our Commerce Plugin. The aim is, to trigger an email from the Commerce Plugin by calling an url with some parameters, i tried to use the method ...
1
vote
1answer
23 views

Sending emails in local timezones vs. a single blast

Is there an OOB way to send a single email campaign to recipients in their local timezones vs. sending out a single blast? If not, does anybody have thoughts on how to approach this? Thanks
0
votes
2answers
75 views

List Manager without EXM

We have a requirement to show/export contacts based on some search criteria. As per my understanding List Manager can be used for the same. However Sitecore has mentioned that "In the List Manager, ...
3
votes
3answers
114 views

How to transfer EXM campaign and mail between environments?

My customer has prepared an automated campaign on the test environment. The campaign is used in a Form and is working fine on that test environment. I need to transfer the form and the campaign to ...
4
votes
1answer
71 views

What if we don't want to use the EXM Module on Sitecore 9?

We are configuring Sitecore 9.0.2 in a scaled environment and we don't have plans to use the EXM Module. We know how to disable the EXM module but in that case which all roles can be ignored on ...
0
votes
0answers
24 views

EXM 3.4 alternative text encoding issues

We have Sitecore 8.2.0 and EXM 3.4 on it. There is a bug in regards saving the alternate text (maybe some else fields as well) - it is being saved with wrong encoding. I am trying to create a regular ...
1
vote
1answer
138 views

Sitecore 9.1 EXM not recording email clicks [closed]

I am on Sitecore 9.1. I am able to send emails and emails sent and open are being recorded but no emails clicks are being recorded. The links in the email are being sent through the RedirectUrl.aspx ...
3
votes
1answer
86 views

Sitecore EXM Security Issues

Hide the create list column in the sitecore exm for particular users. We tried to add restrictions in core database the text is hiding still it showing the icon. Is there any way to hide the icon ...
6
votes
0answers
133 views

Disable EXM dispatch on CM and offload to DDS?

We are implementing an EXM solution for sending bulk mail, but have come across an issue in scaled environments when using a Dedicated Dispatch Server. We have offloaded all dispatch to the DDS by ...
3
votes
1answer
63 views

Email open pixel handler fails in G-Mail

We are running Sitecore 8.2 and EXM 3.4 on it. I just noticed that If I open the email in the web G-Mail client, all image urls are being replaced by google with some proxy. For example the initial ...