Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

Filter by
Sorted by
Tagged with
0 votes
1 answer
64 views

EXM Upgrade - Sitecore version 9.1.1 to 10.2

Our team is working on an upgrade from Sitecore version 9.1.1 to 10.2. I am looking for specific guidance on what needs to be done to upgrade EXM hosted on a separate server. Is there any ...
user avatar
1 vote
0 answers
22 views

Unsubscribe numbers not getting updated in the EXM Dashboard

On Sitecore 9.0.1, we are sending emails to users through Sitecore EXM using custom functionality. While everything is running smooth, we found that whenever a user unsubscribes from the email ...
user avatar
0 votes
0 answers
23 views

some recipients missing email on form submission [duplicate]

In Sitecore 9.1.0 we have an automated email campaign where 4 recipients are supposed to receive an email on form submission but on submission-only 2 of them are receiving the email and the rest 2 are ...
user avatar
0 votes
0 answers
19 views

Deactivating an automated email campaign clears the report data

I have an automated email, and its collecting all the stats correctly, however when I Deactivate it to make changes to the content, it clears all the report stats. Reactivating it doesn't resolve the ...
user avatar
  • 4,805
2 votes
1 answer
36 views

Update Reply-To Field while using Send Email with EXM Submit Action

We are planning to alter the "Reply to" from the message template while sending the email using EXM in Sitecore 10.1.2. Can we pass any value into this field for automated email sends? Is ...
user avatar
3 votes
0 answers
23 views

Retrieving EXM Automated send data

Is there a way to retrieve the data that was sent via automated messages in EXM? Specifically I would like: Contact ID Timestamp Message ID Tokens Message send status I have checked in the xDB ...
user avatar
  • 4,805
0 votes
1 answer
25 views

Track sitecore campaign through email

I have a website which triggers email campaign on button click. Now I have a requirement to create a sitecore campaign using campaign creator and need to add the id in the email campaign, when someone ...
user avatar
  • 395
0 votes
1 answer
62 views

Cannot create and add new contact to contact list

I am using Sitecore.NET 10.1.1 (rev. 005862). I created an empty list in List Manager. When I am trying to create a new contact nothing is happened and in the logs I have error: 844 11:00:44 ERROR ...
user avatar
0 votes
0 answers
31 views

Custom SMTP is updating the Links in email body EXM

we are using netcore smtp service for EXM, when i add any link in message body and send the email, the link in the body is changed to some different, the link appends netcore domain at the begining of ...
user avatar
  • 395
0 votes
1 answer
88 views

Exm email body not allowing adding components and links in Email body

I am using Simple HTML Message as the Template to create my email. Layout is Text Message Layout. It is not allowing to add components, Images or internal Links. This could be an issue of layout, if I ...
user avatar
  • 395
1 vote
1 answer
68 views

Decrypt ContactIdentifier in EXM Preference center

We are trying to customize the EXM preference centre by calling an additional AJAX in the Preference Center Java Script For this we have created a controller action: public class ...
user avatar
  • 1,613
2 votes
1 answer
29 views

CDN images on EXM email generation

I have enabled CDN images on my CD servers to reduce my media load. https://doc.sitecore.com/en/developers/93/sitecore-experience-manager/enabling-cdn.html But since EXM messages are generated on the ...
user avatar
  • 12.9k
0 votes
1 answer
128 views

Clicked event is not tracked in Experience profile contact activity when click at any link in EXM email

We are trying to track click event in Experience profile in Activity tab of contact when we click on EXM campaign email link on CM role and standalone role. However, it is not tracking click event ...
user avatar
  • 1
1 vote
0 answers
39 views

Path Analyzer is not showing contact details

We are using path analyzer for campaign map and when we send an email through campaign then path analyzer showing details of the link which we open through email campaign mail. However, it does not ...
user avatar
  • 199
1 vote
1 answer
68 views

Recipient Activity tab under email template item does not track unsubscribe contact data

We are unsubscribing contact through client api and using custom url in email campaign message and calling custom method, we are using the below code : _clientApiService.UpdateListSubscription(new ...
user avatar
  • 199
1 vote
1 answer
76 views

Error when click on Subscription confirmation link

Using the below mentioned code for adding contact in List manager using EXM in SXA Sitecore 9.1.1. public ISubscriptionManager SubscriptionManager { get; } public EmailSubscriptionRepository(...
user avatar
  • 1
1 vote
1 answer
58 views

IClientApiService is null if server role is CM

We are adding contact on Email subscription. IClientApiService _clientApiService = ServiceLocator.ServiceProvider.GetService<IClientApiService>(); _clientApiService.UpdateListSubscription(new ...
user avatar
  • 199
2 votes
1 answer
119 views

Send email to contact before deleting the contact

We are adding Contact and sending email in Sitecore 9.1.1. We dont want to show that contact in Experience profile so we are deleting that contact on same method after sending email. However, log file ...
user avatar
  • 1
0 votes
1 answer
84 views

Can't get contact on Sitecore EXM 9.3

I am using Sitecore 9.3. After I run the EXM campaign.I go to the email and click to see online version. I can get the ec_eq query string on this. Then I tried to dycrypt it but can't get contact ...
user avatar
0 votes
0 answers
61 views

Included Recipient List and Total Recipient count is not identical in EXM 3.3

We are using Sitecore 8.1 (rev. 160519) and Email Experience Manager 3.3.0 rev. 16052. EXM is up and running. I have segmented list with some custom rules. When I create a EXM new campaign and add a ...
user avatar
0 votes
1 answer
117 views

Sitecore Forms, EXM doesn't show up after upgrading to 9.3

I'm trying to upgrade Db from Sitecore 8.2 to Sitecore 9.3. I have followed the below steps: Extracted the database upgrade scripts from the Database Upgrade Script.zip file that you downloaded ...
user avatar
1 vote
0 answers
68 views

EXM custom token use in query string

We would like to use custom token in URL in EXM email We are sending this email through EXM clientAPI var customTokens = new Dictionary<string, object>(); customTokens.Add($"contactId"...
user avatar
  • 199
1 vote
1 answer
99 views

Custom EXM UI on Sitecore 9.3

I am using Sitecore 9.3. I want to add one custom field on the review tab when sending a quick test email for EXM but can't find where source code to customize that. I saw that all UI is bin to ...
user avatar
0 votes
1 answer
65 views

Redirect to different "Final confirmation page" based on the form from where the request is submitted

I have two WFFM forms. These forms uses a common custom save action to send a double opt-in email using the Sitecore EXM(Subscription Confirmation message). The double opt-in works fine and I receive ...
user avatar
1 vote
1 answer
77 views

ContactIdentifier in EXM Client API

We are trying to use EXM for the subscription, creating a page where user will enter email, click on button and they will get subscription email. Trying to use EXM client API for this ...
user avatar
  • 199
0 votes
0 answers
54 views

Failed to send Email via Exm Automated Campaign using sitecore form

I created a sitecore form and trigger an automated email campaign through the form submit action.But it failed to send mail, and when I looked at the log file I got the following message.so can anyone ...
user avatar
  • 97
0 votes
1 answer
26 views

Subscription Form rendering doesn't exists in Layouts/Sublayouts

Planning to implement Email Subscription functionality on our Sitecore Site. I don't find the Subscription Form rendering in the Layouts/Sublayouts to add the form on the page as per this url, https://...
user avatar
  • 17
0 votes
1 answer
106 views

EXM Open rate is not updated right away

I am working in EXM, I have created an Automated Email campaign and sent mail by using the form action. After opening the mail, I checked the EXM dashboard, but it still shows an open rate as 0.so is ...
user avatar
  • 97
0 votes
0 answers
160 views

How to send Email using sitecore form in sitecore 9.0.1

I am using sitecore 9.0.1 with sxa 1.7.We have requirement to send the mail once the user get registered. For that i have created a sitecore form with submit action with save data and redirect page ...
user avatar
  • 191
1 vote
1 answer
70 views

Sitecore EXM trial Email Error in sitecore 9.0.1

I am using sitecore 9.0.1 with sxa 1.7.I have created the form with submit action and i want to send email campaign message. Using EXM i created a Automated Email campaign but in the quick test ...
user avatar
  • 191
2 votes
0 answers
41 views

How to get EXM Campign data from x-connect odata service

My requirement is to get triggered email campaign report data from x-connect odata api (https://xccollect/odata) wanted to get data like : email open and click rate , bounce email,spam complain, ...
user avatar
  • 51
2 votes
1 answer
54 views

$form_FieldName$ empty value issue Sitecore EXM

I have a scenario, where we have 3 fields(optional - Single line Field) Preferred location 1, Location 2, Location 3 When user fill form based on the field value sending email to the user. If user ...
user avatar
1 vote
1 answer
109 views

How to get EXM Manager Root programmatically?

Environment: Sitecore 9.2 & SXA 1.8 Scenario: I have multiple Manager Root and also I have a created a custom message template including a couple of custom components that are being used in the ...
user avatar
  • 543
1 vote
1 answer
147 views

Sitecore Preference Center

This query is related to Sitecore Preference Center. I am having following queries: Is it possible to utilize Sitecore Preference Center for non-Sitecore sites? As per my understanding we can add ...
user avatar
1 vote
1 answer
104 views

EXM A/B test statistics not displayed

Sitecore Version: 9.1 Update 1 In EXM, we created an A/B test campaign. We choose a winner manually (eg. Variant A) for this test. Now once this test is finished, we are unable to see the variant-wise ...
user avatar
  • 1,613
2 votes
2 answers
99 views

How do I track known contact who clicked a link from EXM

Created a Sitecore 9 form on which activates an EXM with a link redirecting to site's page. During form submission I am saving the contact. How do I track the same contact after clicking the link ...
user avatar
1 vote
2 answers
139 views

how to add contact to the opt-out list programmatically?

We are using Sitecore 9.1 (Update-1). We have a third-party email management system. One of our requirements is if anyone unsubscribes from the third-party email system, we have to consider their ...
user avatar
1 vote
1 answer
98 views

Custom token not being replaced by actual value when I have send email

I have created custom token using steps provided by Sitecore. when I have send an email it will not replace token value https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/create-a-...
user avatar
1 vote
0 answers
146 views

ERROR in Sitecore EXM marketing automation: Multiple actions were found that match the request

Trying to create a simple custom token to add on my email campaign. After following this documentation from Sitecore, again I encountered an error. https://doc.sitecore.com/developers/exm/90/email-...
user avatar
0 votes
1 answer
78 views

Overriding styles of email templates for Sitecore Exm

I need to use Sitecore email templates after overriding its styles to be of different theme colors. There is a place holder named styles override that is not accepting any renderings Also, I find ...
user avatar
0 votes
1 answer
52 views

Will EXM send submitted emails retroactively after fixing versionerror?

In Sitecore 9.1.1 We were missing a 'sender email' on an automated message in EXM in a specific language version. Our Sitecore Forms were submitting on that language version. Those messages were never ...
user avatar
-1 votes
1 answer
135 views

Sitecore 9 EXM send email cc option

I have installed Sitecore 9.0.2, using EXM feature to send email from Sitecore 9 Form. I have two email Ids for Email To and Email CC in two hidden field. So I am able to send email for Email To but ...
user avatar
0 votes
0 answers
219 views

Sitecore 9.3 EXM - SQL timeout issue

While doing Marketing automation in the send email step I am seeing below error in the logs. It is continuously attempting to send email and logging this error. It is able to send the email sometimes. ...
user avatar
  • 345
0 votes
1 answer
41 views

Custom mailing list instead of Contact List possible in EXM?

Could EXM be extended such that it would use a mailing list from a custom DB instead of getting it from Contact list? Basically we have a custom DB which is frequently updated and new users are added ...
user avatar
  • 111
-1 votes
1 answer
93 views

how much amount of emails supported by EXM by default?

Just want to know how much amount of emails supported by EXM by default?
user avatar
1 vote
1 answer
142 views

Extend /sitecore/api/ssc/EXM/Message with additional data

I want to extend /sitecore/api/ssc/EXM/Message endpoint with additional data. I added a new class namespace Exm.Extended { [ServicesController("EXM.Message")] public class ...
user avatar
  • 93
0 votes
1 answer
164 views

Is there any way to update the response of a controller action by pipeline process?

Is there any way that I can update the response of a controller action by pipeline process? In httpRequestEnd or httpRequestBegin for example P.S: I'm using Sitecore 9 update 1 included EXM. I created ...
user avatar
  • 19
0 votes
1 answer
53 views

Personalization in EXM works partially in Sitecore 9.0.1

I just created a sample newsletter regular email campaign with personalization. I added the rule When the current month is. The mail is sent successfully. But When I view the mail, the mail shows ...
user avatar
1 vote
1 answer
133 views

Export sent email campaigns to csv

Could you please help with my problem I'm facing now. I'm using Sitecore 9 update 1. The requirement is to add a button to the Sent Email Campaign detail page named "Export To CSV". After ...
user avatar
  • 19
1 vote
1 answer
51 views

Determine List of Unsubscribers - EXM/List Manager

Sitecore 9.2 How can I determine which user has unsubscribed via a sent campaign? Looking at xdb shards I see ListSubscriptions facet key and I see when a user is added and active. Something like ...
user avatar

1
2 3 4 5 6