Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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18 views

Why does “Re-Index Tree” sometimes trigger indexing of message statistics

We are using Sitecore 9.0-Update-1 with EXM enabled. We are not exploiting any EXM features yet, but I have noticed that when selectively reindexing a part of the tree in Content Editor, it sometimes ...
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31 views

Get access to contact ID in EXM email

I need access to the contact id in my emails. I currently use the tracker in a rendering controller, but it only runs once for all emails. (Wondering if caching is turned on or I need to open enable ...
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51 views

Problems sending “change of email address” email using EXM

I'm writing some code that will send 2 emails (using EXM) when a user updates their email address. 1 email goes to the original email address, and the other goes to the new email address. The ...
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46 views

EXM Error - System.UriFormatException Message: Invalid URI

I'm getting this error when trying to send an email campaign, so I've debuged the pipeline Sitecore.Modules.EmailCampaign.Core.Pipelines.GenerateLink.SetServerUrl and came to conclusion that the ...
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33 views

How to get Exm Messages(Message Id, subject, status) sent to each individual XDb contact programatically?

I m sending mails to each individual contact programmatically using EXM with the help of EXM client API Now I need to get the list of emails sent to each individual user without customization In ...
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60 views

Does Sitecore's EXM render the email body content as HTML?

In Sitecore's EXM, I am creating a new email campaign as Plain Text Message. For this message type, the Body field seems to support text only. However, when I added images and links: In the preview ...
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25 views

How can I throttle the output of EXM to a custom SMTP?

I need to throttle the output of EXM in a test environment. Is there a configuration that will allow me to set a max output (# emails per XX seconds)?
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73 views

EXM custom email template not showing up

I followed this article to create a custom email template: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html However, it's ...
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70 views

Programmatically sending emails with dynamic content using EXM

We have a requirement to programmatically send 'content sharing' emails using EXM. These emails are to include content from several selected content pages (title, intro, link). I'm an EXM novice and ...
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74 views

EXM CD RedirectUrlPage return Null

I've set up a Sitecore 9 instance in Scaled-Multisite Environment. I sent an email campaign through the EXM but I got an error when I tried to click on the link inside the body email. Error in ...
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39 views

Bounce 0 & Delivery 100% in EXM when that isn't true: need to edit a config?

I've read through others' issues and responses, but have not seen a reference to the config file, Sitecore.EDS.Providers.CustomSmtp.Sync.config. We have set up a pop3 server and checked collect ...
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34 views

EXM Previewing tokens from custom facets

I'm trying to enable tokens from custom facets inside the RTE for the body in preview, they are working fine in the subject but have not been able to make them work inside the message body. Here is ...
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1answer
40 views

Strange EXM Experience Editing behaviour with Linked Image

I am using a View Rendering in my EXM Email Campaign Template. I saw a recommendation for a hyperlinked image to use this syntax: @Html.Sitecore().Field("URL", new { text = @Html.Sitecore()....
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30 views

Pipeline for Create/Update Segmented List in Sitecore 9.0 EXM

What I am doing Creating a segmented list form an existing contact list On create and update of the segmented List I need to write some custom logic for display name and security I need to tap into ...
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64 views

EXM Message Preview fails with “The page cannot be displayed because an internal server error has occurred.”

We were going to start sending email campaigns in production and discovered that in EXM if we go into a message tab the Preview does not work. It just shows An internal error has occurred. This is ...
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33 views

Missing EXM web connection string after installation

During installation of EXM on Sitecore 8.2 Update7 I started receiving the following error.Any Clues for this exception i am not able to login to CMS No connection string configuration was found by ...
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1answer
33 views

Getting error while creating email campaign using EXM 3.4 in Sitecore 8.2.2

I have configured EXM in Sitecore 8.2.2 and successfully able to send Email Campaign with Sitecore admin access. But for the ECM Users I am getting below error. Same is working fine in one of our ...
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59 views

Are incorrect/spam mail id skipped by EXM?

Can anyone explain me about Spam Filter and Spam rules for mail server? My questions are: 1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
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58 views

What is the purpose of the EXM MessageStatistics admin page?

I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
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1answer
21 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
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49 views

A/B testing using custom email template

I have created a custom message template. I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html Now I ...
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1answer
50 views

EXM Upgrade/Migration

I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration. Is the process same for EXM 3.4 as well, or we ...
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1answer
38 views

Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered

To prevent duplicate items in Sitecore I used the following setting <setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
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136 views

Not a valid email address

Recipient is skipped. 'Alias PII removed' is not a valid email address. Environment: Sitecore 9.0.2 Functionality: EXM e-mail dispatch Log on CM instance during dispatch: Recipient is skipped. '...
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37 views

Flow of data from email to the EXM dashboard [closed]

I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed. I am listing my understanding below. Connecting the dots backwards: ...
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1answer
111 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
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28 views

Bounce email count is always 0 with Sitecore Email Cloud [duplicate]

I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
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1answer
50 views

Few campaigns not appearing in EXM dashboard

Environment: Sitecore 9.0.2 and EXM Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....
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1answer
77 views

10,000+ valid email addresses for Sitecore EXM testing

We have to do stress testing in Sitecore EXM, like running a campaign with 10,000 or more recipients. Any suggestion that how to arrange such big number of valid email addresses for this testing? Does ...
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1answer
38 views

Email sent count is not getting updated

We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
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28 views

How to track email campaign activity by Sitecore EXM?

I am using Sitecore 8.2 update 5 and EXM 3.4.1. I have created email campaign and track the email open rate but when I am going to campaign to see the result, its showing unopened emails. May I know ...
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1answer
48 views

Email Root Manager - Final Confirmation Page

Sitecore 9.0.2 EXM manager root has the following field Final Confirmation Page - The page displayed after a visitor changes their subscription: I am unable to understand how this actually works. I ...
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1answer
105 views

Unable to resolve service for type 'Sitecore.EmailCampaign.Cd.Services.IClientApiService'

Sitecore version: 9.0.2 Deployment model: PAAS Scaled What I am doing: I am sending emails through scheduled tasks. The flow is working fine in the On-Premises standalone model. In the higher PAAS ...
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112 views

Sitecore EXM bounce email issue

I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
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25 views

Hide HTML components in email [closed]

Sitecore version: 9.0.2 Business scenario: If a customer leaves with items in cart, we have to send a mail with the details of the items in the cart. At max, we have to display only 4 items in the ...
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44 views

A/B Testing - Why Variant A mail is being sent to all the recipients as default?

I'm Performing A/B Testing.Having 2 variant mails and 10 recipients. I specified the size of test as 40%. So the mail was sent to 4 recipients. In that 4 recipients, person who received variant B mail,...
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1answer
74 views

Display none attribute is not working

Version detail: Sitecore 9.0.2 XP0 Deployment model: OnPremises Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders. In case a user has less than 4 orders, we ...
4
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1answer
188 views

Email dispatch: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied

Sitecore: 9.0.2 XP0 Standlaone Issue: Unable to send emails as a regular campaign Log in EDS: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; ...
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149 views

Index was outside the bounds of the array exception when using personalisation via EXM

When I try to personalise an element within an email, I receive an error: [IndexOutOfRangeException: Index was outside the bounds of the array.] Sitecore.Data.Query.Tokenizer.NextToken() +2090 ...
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1answer
67 views

EXM in multisite environment

I have a problem with EXM on a multisite environment. The application has two sites on the CD, e.g. test.com and test-test2.com. For each of them is configured ManagerRoot with the corresponding ...
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2answers
140 views

How to configure a custom EXM Unsubscribe Page?

I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2. While doing my part of the research found out this link - EXM Custom Unsubscribe but it's ...
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30 views

Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens

How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models? Here's my data: { "Id":"126", "Fruits":[{"Number":"111", "Name":"...
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42 views

Fetching Contact from EXM Query String returns null or empty

I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
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1answer
57 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
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1answer
67 views

Pass form field value to controller rendering in EXM

I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
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53 views

EXM email links throw potentially dangerous request error

Our application is on Sitecore 9.0.2 We have configured a list of Internal links in our Email(Header) The Link on the email is getting generated as shown below:- https://{hostname}/sitecore%...
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1answer
76 views

Unable to send more than 2 emails using Sitecore form extensions

We have created a sitecore 9 form, installed sitecore form extensions and on submit action we selected 3 send mail actions and 1 show form page action (which takes to thank you page). Each send email ...
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46 views

How do I read different sitecore fields in the mail?

Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
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69 views

Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm

When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form. I created a ...
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29 views

Component is not showing in Sitecore EXM editor unless it is saved

When editing the email in the Email Experience Manager, click the Add a new component button. Added Image component by clicking on + Add here buttons. After adding nothing was shown but after ...