Questions tagged [exm]
Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.
0
votes
0answers
23 views
EXM Timeout waiting for data from client
We are using Sitecore 9.0 rev. 171219 (9.0 Update-1) with Amazon Simple Email Service as MTA but are experiencing time-outs when we use marketing automation campaigns to send out emails.
We’ve ...
1
vote
1answer
49 views
Subject is empty when try to send few variants of message
When I try to send two or more variants of messages, sending is paused and I get an error in log: subject is empty, although I have set it. But if I send simple message with one variants, message will ...
3
votes
1answer
42 views
Custom EXM DispatchTask is never executed
I've been following the instructions on how to create custom personalization tokens. After following the instructions everything compiles, and everything seemingly works just fine. I can create a new ...
0
votes
1answer
28 views
EXM Messages how to insert images in html template
I have created an email template, added the layout and connected it with the .html file.
The .html file has tag with the srs property set.
In my email when we go to EXM the image is missing since I ...
4
votes
1answer
20 views
EXM automated email campaigns showing outdated content
I've got a few automated email campaigns in Sitecore 9.0 Update-2 that I created from existing pages. I've noticed that if I modify the content or presentation of those pages, the automated emails do ...
0
votes
1answer
62 views
EXM report is empty (data is not being captured) in scaled environment
I am working with Sitecore 9.0 update 2 on Azure.
Server is scale out : 1CM and 3CD.
After email campaign is run, we can receive email but reporting is not working.
It doesn't have any data is as ...
1
vote
1answer
140 views
Email campaign paused when dispatch to recipients failed
We have Sitecore 8.2.0 instance with EXM 3.4 on it and during one of campaigns we have experienced strange behavior. The message was sent to more than 41K recepients, however 2 of them were not and ...
0
votes
1answer
24 views
Exm error “Could not fetch list of email clients”
Sitecore.NET 8.2 update 7. EXM 3.5. We use custom smtp. This errors have no effects for sending. Could I off it?
Message: The request failed with HTTP status 403: Forbidden.
Source: System.Web....
0
votes
3answers
45 views
Getting the email from a form in Sitecore EXM
The team wants to use sitecore forms for its site's transaction. One of the requirements is to use sitecore's Automated email campaign to send the confirmation email of a successful registration.
How ...
1
vote
1answer
65 views
exm error pauses the sending of letters
Sitecore 8.2 update 7, Exm 3.5
In the EDS log we see this:
MessageTaskRunner worker thread 4 11:10:59 ERROR SendEmailError: ChilkatLog:
SendEmail:
DllDate: Aug 31 2017
ChilkatVersion: 9.5.0.69
...
5
votes
1answer
146 views
How does Sitecore EXM track the Email Opens Rate?
I am using EXM Version 9.0.1, with Sitecore 9 update 1 installation.
I have created the campaign and want to track the email open rate in the report section, but my Email open rates are not capturing ...
0
votes
0answers
35 views
Item Protected issue when sending email from EXM newsletter
Need help in fixing the below issue.
When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
5
votes
1answer
180 views
EXM newsletter content not displaying in gmail ([Message clipped])
In our project we are using EXM 3.4 and SItecore 8.2 update 2. When we are sending emails form EXM, mail body content is not displaying correctly. It always generating one hyper link like below.
[...
3
votes
1answer
37 views
Analytics data for 'automated' emails from EXM not displayed/present
We have configured an EXM automated campaign and the e-mails are being sent as expected. Looking at the dashboards, all percentage numbers are set to 0%.
How is that possible?
How EXM knows when a ...
5
votes
2answers
77 views
Automatically create recipient lists for EXM
Sitecore doc Recipient repositories claims "The Email Experience Manager can use various sources of recipients to send email campaigns, including both the sources provided by Sitecore and your own ...
1
vote
1answer
30 views
Unable to set the Subject line even with 'Set Page Title' Rendering
I am trying to set up a campaign in EXM to send an email based on a Sitecore page. However, when I get to the message part I am unable to set the subject line.
I have added the "Set Page Title" ...
0
votes
0answers
31 views
How to create a custom segment expression where a field doesn't exist in Solr
I'm trying to build a custom segment condition to bring back contacts where my custom date field does not exist but I can't figure out the code do it. The code I have is below to check for a null ...
3
votes
2answers
62 views
Anchor Link HREF is getting removed in EXM 3.4
In my newsletter, we have an anchor bar implementation. Anchor Bar has all list of anchor links. After clicking on anchor links, Newsletter should scroll to specific Anchor Target. I am using HTML <...
4
votes
1answer
72 views
How to create a custom segment condition using a between expression
Is it possible to create a custom segment condition that you pass in two values into and then perform a conditional expression between two values.
e.g. Create a segmented list if the IndexedContact ...
2
votes
1answer
57 views
Sitecore 8.2.0 + EXM 3.4 email open task errors
We are running a Sitecore 8.2.0 instance with EXM 3.4
In logs there are bunch of exceptions like:
9200 04:19:17 ERROR Failed to process an email opened task
Exception: Sitecore.Modules.EmailCampaign....
6
votes
1answer
125 views
Sitecore EXM insert Custom tokens issue
I am using Sitecore 9.0.1 and I am trying to insert custom tokens to email in EXM. I followed Sitecore's documentation and spent hours investigating possible solutions but somehow my tokens did not ...
0
votes
2answers
133 views
Email Experience Manager(EXM) campaign page error
When I open Exm campaign page it throws error
"A serious error occurred please contact the administrator"
This error has appeared at the same time on different servers. Sitecore returned it from ...
2
votes
1answer
32 views
Add Visitor into Contact List [duplicate]
For hands-on on Sitecore Automation tool,
I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
2
votes
0answers
60 views
SXA Storefront Emails
I'm currently playing around with the sxa.storefront.
Now I noticed I don't get emails. I'm using papercut to listen to the localhost:25 smtp - also testmails from exm Campaigns which you can send ...
1
vote
1answer
38 views
Which user sent an email campaign in EXM?
How can I see which user created a campaign in Sitecore EXM, and which user scheduled or sent the campaign?
3
votes
1answer
60 views
Multisites View Message Online in Sitecore 9 EXM
How to view the email campaigns online in a multisite solution? Because the link always redirects me to the default site (Site1) even when the email campaign was sent in Site2 Email Root
This is what ...
1
vote
1answer
44 views
How to Detect Editor if it is in EXM body editor
Is there a way to detect the experience editor I am at is the editor in Email Experience Manager message body?
3
votes
1answer
144 views
Custom automated campaign not showing in Send Email Campaign Message Action
I am using Sitecore 9 Update 1 Forms. I have created custom automated campaign to send on form button click but I am not able to see my new created campaign in Send Email Campaign Message Action.
1
vote
1answer
80 views
How to separate between Unsubscribe confirmation page and Subscription confirmation page?
On a manager root in EXM (9.0.1), the "Final Confirmation Page" is used for both subscription confirmation (after a subscribed user clicks the "confirm" link in the confirmation email), as well as ...
0
votes
1answer
225 views
Customizing the EXM subscription confirmation template
We have a requirement to customize the look of the confirmation emails sent by EXM when a user subscribes to a contact list, specifically we need a custom header and footer. I have tried to replace ...
0
votes
2answers
115 views
Email Experience Manager Module Installation Issue
I have Sitecore 8.2 update 5 and am trying to install Email Experience Manager 3.5 rev. 170810 (Initial Release)
From the downloaded & extracted zip, I have uploaded - Email Experience Manager 3....
3
votes
1answer
369 views
How to send customize email from sitecore 9.0.1
Previously in Exm 3.5 we send customize email using AsyncSendingManager code.
AsyncSendingManager(messageItem).SendStandardMessage(recipientId)
In Exm 9.0.1, there is no implementation this class. ...
3
votes
1answer
222 views
Custom tokens in EXM not filled
I'm trying to create a marketing automation EXM campaign with custom-made tokens in the e-mails. To this end, we're importing contacts from a CSV into the xDB and reading them with a custom dispatcher ...
5
votes
3answers
304 views
Sitecore Email Cloud compared to the custom SMTP
While doing email action for workflow on Sitecore 9 PaaS. I came around terms like Custom SMTP and Sitecore email cloud.
I need some inputs around Custom SMTP .
I understand it is same what we do ...
0
votes
1answer
133 views
ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link
I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error:
ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
0
votes
0answers
61 views
EXM 3.5 Redirect Url rootPath
I'm using the EXM 3.5
On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
4
votes
1answer
136 views
Sitecore Personalization on EXM is not working
We use Sitecore 9 update 1 and we utilize the out of the box Email Experience Manager (EXM) of it. But we encountered an issue with regards to personalization of an email campaign. It seems the ...
5
votes
2answers
369 views
Send email upon activation of the Marketing Automation plan
I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
4
votes
1answer
128 views
How to trigger an event when a customer don't open email using sitecore 9
We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
5
votes
1answer
183 views
Send email with Segmented List - Skipped during message delivery
I have a Sitecore v9.0u1 solution that runs in the Azure.The Sitecore instance and the EXM, Marketing Automation and IndexWorker are all hosted on the same web server for this POC project, and the ...
1
vote
1answer
132 views
Sender's email is invalid in Sitecore EXM
I have successfully configured Email cloud service in our environment by testing the connection of the Email manage root.
But upon testing by sending the email, I wasn't able to send an email and ...
2
votes
1answer
150 views
EXM - reports email campaign sent successfully - zero emails actually sent
We have an instance of Sitecore 8.2 update 5 using XDB cloud and EXM hosted in Azure using PaaS AppServices.
I am testing EXM and trying to send test email campaigns from our CM instance.
However ...
1
vote
0answers
63 views
Personalize an Email Campaign message
I am working on the personalization of the Email Campaign OOTB. What I need to do is to be able to send a content to specific segments of recipients/contacts.
What I did:
Created Two Contact lists
...
0
votes
2answers
93 views
Sitecore.ListManagement.ListManagerGetContacts Recipient list is always null EXM
I am trying to create an EXM campaign. Somehow, I can send a test e-mail but it always fail, when I try to send it to a list of recipients.
What I did:
1- Create a new list by uploading a CSV file (...
1
vote
2answers
242 views
Getting - ERROR Failed to send 'Newsletter Sign Up Confirmation' to 'Alias PII removed'
I have installed Sitecore 9 Update 1. I have created scenario where I have created form in Sitecore Forms and triggering Goal during form submit. In Marketing Automation I have created campaign where ...
12
votes
2answers
507 views
Disable EXM and remove connection strings
I've disabled EXM (in Sitecore 9.0.1):
<setting name="EXM.Enabled" value="false" />
I've also removed the exm.master, EXM.CryptographicKey and EXM.AuthenticationKey connection strings. I'm ...
11
votes
1answer
376 views
Subscribing to EXM Email: How do you manage multiple contacts using the same computer?
We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
3
votes
1answer
274 views
EXM campaign state change to PAUSED because of CM server IIS pool automatic recycle
I'm on Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713.
I have CM and Dedicated Email Delivery server. Both of them are used by EXM to process email campaigns. Processing a ...
5
votes
1answer
113 views
How to configure Sitecore EXM to facilitate domain specific Send From Email IDs
We are on Sitecore ExM 3.5.1 on Sitecore 8.2 Update 6.
We are in the process of setting up our production environment. We want the Send From email address to be domain specific.
noreply@domain1.com
...
2
votes
2answers
209 views
Unsubscribe Page on EXM 3.5 throwing 404
I'm using Sitecore 8.2 update 5 and I'm having an issue with unsubscribe page.
When I click on the Unsubscribe link generated by EXM with redirectPage url:
.../sitecore
modules/Web/EXM/...
