Stack Exchange Network

Stack Exchange network consists of 175 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers.

Visit Stack Exchange

Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

1
vote
1answer
34 views

How to send email to specific user in Sitecore 9.1

I want to have endpoint Email\Email on my sitecore instance which could send email to specific user, so other applications will be able to use email templates from sitecore. Previously on 8.2 I used ...
1
vote
1answer
13 views

EXM analytics : Differences behavior between sitecore 7.2 and 9.0.2

We are upgrading a custom Sitecore analytics reporting solution from Sitecore 7.2 to 9.0.2. It has the functionality of listing all the email campaign events generated by a specific registered user. ...
0
votes
1answer
27 views

EXM can't track Opens rate or Clicks rate

I tried to send Email Campaign with first name ,last name and some other fields and I've received emails but still sent email campaign in reports return 0 although I opened email which I received and ...
0
votes
0answers
18 views

How to create custom email template in sitecore9.1(Bcc,cc,from..) [duplicate]

In sitecore 8.2 wffm having send email in that by default consisting ( from,cc,bcc mail contact us ), but in sitecore 9.1 there is no choice so , When the form is submitted then email is send to ...
2
votes
1answer
65 views

EXM headers adding bounce@spe.sitecoremail.com as the sender

As a precaution, our distribution groups have a limited number of email addresses that they will accept messages from. In anticipation of the EXM usage, the email used (e.g. SitecoreExm@domain.com) ...
0
votes
1answer
23 views

How to get the current token while creating custom token for more than one facet field?

I'm trying to create custom tokens for more than one facet field. GetMyCustomFacetValue (this MyCustomFacet facet) is my function to return the responding value to the current token for examlpe ($...
3
votes
1answer
29 views

How to add data from submitted form fields to EXM message template

Sitecore.NET 9.0.2, EXM Hi there, I am using the Sitecore Forms Extension module (https://github.com/bartverdonck/Sitecore-Forms-Extensions) to allow my client to add file attachments to forms on ...
0
votes
1answer
34 views

Idea to send EXM message from WFFM form with custom tokens and recipient based on country

Sitecore 8.2, EXM 3.4 My client would like to send an automated e-mail, triggered by submitting an WFFM form. This is possible out of the box, however, my client would like the recipient of the ...
1
vote
1answer
50 views

EXM Email Send Failure

I have installed Sitecore 9.1 on my local machine - Windows 10 and trying to run a sample campaign using out of the box EXM using custom smtp (using my gmail server). The EXM shows a success message ...
0
votes
2answers
54 views

Receiving Error “No message id was provided in the request.” during EXM Unsubscribe

I am new to EXM, I am using sitecore 9.0 Update1 and I am able to send the mails via EXM by creating regular Campaign but when I am clicking to unsubscribe its redirecting to home url. This is the ...
0
votes
0answers
75 views

Not able to call an url in a Commerce Plugin

i'm trying to call an endpoint from our Commerce Plugin. The aim is, to trigger an email from the Commerce Plugin by calling an url with some parameters, i tried to use the method ...
1
vote
1answer
22 views

Sending emails in local timezones vs. a single blast

Is there an OOB way to send a single email campaign to recipients in their local timezones vs. sending out a single blast? If not, does anybody have thoughts on how to approach this? Thanks
0
votes
2answers
37 views

List Manager without EXM

We have a requirement to show/export contacts based on some search criteria. As per my understanding List Manager can be used for the same. However Sitecore has mentioned that "In the List Manager, ...
3
votes
3answers
90 views

How to transfer EXM campaign and mail between environments?

My customer has prepared an automated campaign on the test environment. The campaign is used in a Form and is working fine on that test environment. I need to transfer the form and the campaign to ...
4
votes
1answer
53 views

What if we don't want to use the EXM Module on Sitecore 9?

We are configuring Sitecore 9.0.2 in a scaled environment and we don't have plans to use the EXM Module. We know how to disable the EXM module but in that case which all roles can be ignored on ...
0
votes
0answers
19 views

EXM 3.4 alternative text encoding issues

We have Sitecore 8.2.0 and EXM 3.4 on it. There is a bug in regards saving the alternate text (maybe some else fields as well) - it is being saved with wrong encoding. I am trying to create a regular ...
1
vote
1answer
89 views

Sitecore 9.1 EXM not recording email clicks [closed]

I am on Sitecore 9.1. I am able to send emails and emails sent and open are being recorded but no emails clicks are being recorded. The links in the email are being sent through the RedirectUrl.aspx ...
3
votes
1answer
68 views

Sitecore EXM Security Issues

Hide the create list column in the sitecore exm for particular users. We tried to add restrictions in core database the text is hiding still it showing the icon. Is there any way to hide the icon ...
6
votes
0answers
89 views

Disable EXM dispatch on CM and offload to DDS?

We are implementing an EXM solution for sending bulk mail, but have come across an issue in scaled environments when using a Dedicated Dispatch Server. We have offloaded all dispatch to the DDS by ...
3
votes
1answer
59 views

Email open pixel handler fails in G-Mail

We are running Sitecore 8.2 and EXM 3.4 on it. I just noticed that If I open the email in the web G-Mail client, all image urls are being replaced by google with some proxy. For example the initial ...
4
votes
1answer
135 views

Why is sitecore running thousands of sql queries in the background?

When I start up my development site, I can see from SQL server profiler that sitecore (messaginguser) is running about a thousand SQL queries (3400 in 20 sek according to profiler). The content is ...
0
votes
1answer
45 views

Render Razor view in Subscribe / Unsubscribe OOTB emails in EXM

How do we render an EXM Razor view with OOTB Subscribe and Unsubscribe emails? I'm hoping there is some straight forward setup document on https://doc.sitecore.net/
1
vote
2answers
109 views

Subject is empty when try to send few variants of message

When I try to send two or more variants of messages, sending is paused and I get an error in log: subject is empty, although I have set it. But if I send simple message with one variants, message will ...
3
votes
1answer
55 views

Custom EXM DispatchTask is never executed

I've been following the instructions on how to create custom personalization tokens. After following the instructions everything compiles, and everything seemingly works just fine. I can create a new ...
0
votes
2answers
74 views

EXM Messages how to insert images in html template

I have created an email template, added the layout and connected it with the .html file. The .html file has tag with the srs property set. In my email when we go to EXM the image is missing since I ...
4
votes
1answer
25 views

EXM automated email campaigns showing outdated content

I've got a few automated email campaigns in Sitecore 9.0 Update-2 that I created from existing pages. I've noticed that if I modify the content or presentation of those pages, the automated emails do ...
1
vote
2answers
137 views

EXM report is empty (data is not being captured) in scaled environment

I am working with Sitecore 9.0 update 2 on Azure. Server is scale out : 1CM and 3CD. After email campaign is run, we can receive email but reporting is not working. It doesn't have any data is as ...
2
votes
1answer
264 views

Email campaign paused when dispatch to recipients failed

We have Sitecore 8.2.0 instance with EXM 3.4 on it and during one of campaigns we have experienced strange behavior. The message was sent to more than 41K recepients, however 2 of them were not and ...
0
votes
1answer
40 views

Exm error “Could not fetch list of email clients”

Sitecore.NET 8.2 update 7. EXM 3.5. We use custom smtp. This errors have no effects for sending. Could I off it? Message: The request failed with HTTP status 403: Forbidden. Source: System.Web....
0
votes
3answers
110 views

Getting the email from a form in Sitecore EXM

The team wants to use sitecore forms for its site's transaction. One of the requirements is to use sitecore's Automated email campaign to send the confirmation email of a successful registration. How ...
1
vote
1answer
121 views

exm error pauses the sending of letters

Sitecore 8.2 update 7, Exm 3.5 In the EDS log we see this: MessageTaskRunner worker thread 4 11:10:59 ERROR SendEmailError: ChilkatLog: SendEmail: DllDate: Aug 31 2017 ChilkatVersion: 9.5.0.69 ...
5
votes
1answer
276 views

How does Sitecore EXM track the Email Opens Rate?

I am using EXM Version 9.0.1, with Sitecore 9 update 1 installation. I have created the campaign and want to track the email open rate in the report section, but my Email open rates are not capturing ...
0
votes
1answer
75 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
5
votes
1answer
217 views

EXM newsletter content not displaying in gmail ([Message clipped])

In our project we are using EXM 3.4 and SItecore 8.2 update 2. When we are sending emails form EXM, mail body content is not displaying correctly. It always generating one hyper link like below. [...
3
votes
1answer
83 views

Analytics data for 'automated' emails from EXM not displayed/present

We have configured an EXM automated campaign and the e-mails are being sent as expected. Looking at the dashboards, all percentage numbers are set to 0%. How is that possible? How EXM knows when a ...
5
votes
2answers
148 views

Automatically create recipient lists for EXM

Sitecore doc Recipient repositories claims "The Email Experience Manager can use various sources of recipients to send email campaigns, including both the sources provided by Sitecore and your own ...
1
vote
1answer
61 views

Unable to set the Subject line even with 'Set Page Title' Rendering

I am trying to set up a campaign in EXM to send an email based on a Sitecore page. However, when I get to the message part I am unable to set the subject line. I have added the "Set Page Title" ...
3
votes
2answers
85 views

Anchor Link HREF is getting removed in EXM 3.4

In my newsletter, we have an anchor bar implementation. Anchor Bar has all list of anchor links. After clicking on anchor links, Newsletter should scroll to specific Anchor Target. I am using HTML <...
4
votes
1answer
89 views

How to create a custom segment condition using a between expression

Is it possible to create a custom segment condition that you pass in two values into and then perform a conditional expression between two values. e.g. Create a segmented list if the IndexedContact ...
2
votes
1answer
86 views

Sitecore 8.2.0 + EXM 3.4 email open task errors

We are running a Sitecore 8.2.0 instance with EXM 3.4 In logs there are bunch of exceptions like: 9200 04:19:17 ERROR Failed to process an email opened task Exception: Sitecore.Modules.EmailCampaign....
6
votes
1answer
209 views

Sitecore EXM insert Custom tokens issue

I am using Sitecore 9.0.1 and I am trying to insert custom tokens to email in EXM. I followed Sitecore's documentation and spent hours investigating possible solutions but somehow my tokens did not ...
0
votes
2answers
186 views

Email Experience Manager(EXM) campaign page error

When I open Exm campaign page it throws error "A serious error occurred please contact the administrator" This error has appeared at the same time on different servers. Sitecore returned it from ...
2
votes
1answer
45 views

Add Visitor into Contact List [duplicate]

For hands-on on Sitecore Automation tool, I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
1
vote
1answer
42 views

Which user sent an email campaign in EXM?

How can I see which user created a campaign in Sitecore EXM, and which user scheduled or sent the campaign?
3
votes
1answer
89 views

Multisites View Message Online in Sitecore 9 EXM

How to view the email campaigns online in a multisite solution? Because the link always redirects me to the default site (Site1) even when the email campaign was sent in Site2 Email Root This is what ...
1
vote
1answer
50 views

How to Detect Editor if it is in EXM body editor

Is there a way to detect the experience editor I am at is the editor in Email Experience Manager message body?
3
votes
1answer
228 views

Custom automated campaign not showing in Send Email Campaign Message Action

I am using Sitecore 9 Update 1 Forms. I have created custom automated campaign to send on form button click but I am not able to see my new created campaign in Send Email Campaign Message Action.
1
vote
1answer
117 views

How to separate between Unsubscribe confirmation page and Subscription confirmation page?

On a manager root in EXM (9.0.1), the "Final Confirmation Page" is used for both subscription confirmation (after a subscribed user clicks the "confirm" link in the confirmation email), as well as ...
0
votes
1answer
412 views

Customizing the EXM subscription confirmation template

We have a requirement to customize the look of the confirmation emails sent by EXM when a user subscribes to a contact list, specifically we need a custom header and footer. I have tried to replace ...
0
votes
2answers
141 views

Email Experience Manager Module Installation Issue

I have Sitecore 8.2 update 5 and am trying to install Email Experience Manager 3.5 rev. 170810 (Initial Release) From the downloaded & extracted zip, I have uploaded - Email Experience Manager 3....