Questions tagged [exm]
Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.
289
questions
0
votes
1
answer
37
views
Can I send an automated email campaign from EXM upon form submission that is not in Sitecore
I'd like to create an automated email campaign in EXM. I'd like this campaign to be triggered when a form is submitted. This form is not a Sitecore Form, it is not placed in a Sitecore website. Is ...
- 41
0
votes
0
answers
57
views
Rebuilding the xdb index in Solr 8.1.1 does not finish
On Sitecore 9.3 and Solr 8.1.1 I am trying to rebuild the xdb index and have started monitoring it, the progress has been stuck at 55.74 % for more than 10 hours, however, I see xdb index is moving up ...
- 11
0
votes
0
answers
49
views
Error message in EXM when using the external image hosting link
I have created an Email campaign via Sitecore, and in my HTML code for the E-mail I used an external link for the image (from the media hosting). When I wanted to send it out via list delivery, I got ...
1
vote
1
answer
33
views
Manually Resume paused EXM email campaigns
We have upgraded from Sitecore 9.3 to 10.3 after which the exm campaigns have moved to paused status.
How can i manually resume these campaigns?
I do not want an automated way of resuming the ...
- 23
1
vote
0
answers
30
views
Can't add new component on Mail campaign template in 10.2
When trying to add new component on mail campaign template below console error is appearing and component not getting added
Note: This error only appear after I upgrade Sitecore version to 10.2, issue ...
- 51
1
vote
0
answers
28
views
EXM custom token accessing mail's context language
I was able to create a custom token according https://doc.sitecore.com/xp/en/developers/exm/90/email-experience-manager/create-a-custom-persnalization-token.html without any issues in Sitecore 9.1.1 ...
- 53
0
votes
0
answers
29
views
When try to send dispatch mail from mail campaign , i received minus number of users received the mail campaign
When try to put my email in notifications of mail campaign to receive dispatch mail with the number of users who received mail campaign I get an email number with a minus sign.
- 51
2
votes
2
answers
240
views
Unable to send emails via EXM using sitecore forms extensions
Getting the following error on EXM log when submitting a form with Send Email with Exm submit step using Sitecore FormsExtensions sc10.1-4.0.2 on Sitecore 10.2.0
Exception: System....
- 107
1
vote
1
answer
108
views
Email campaign failing to initialize
When submitting a large regular email campaign, it fails with the following exception:
ERROR Exception: System.NullReferenceException
Message: Object reference not set to an instance of an object.
...
- 5,432
1
vote
1
answer
75
views
?ec_eq= query string is missing on EXM Subscriptionpreference page
I have setup EXM mails. In footer of the mail body, there is link for subscription preference /sitecore%20modules/Web/EXM/SubscriptionPreferences.ashx.
When I sent the mail to my mail id and open the ...
- 760
0
votes
0
answers
55
views
How to Implement EXM Custom Unsubscribe from Email Campaign
Will redirect to the same link Unsubscribe.aspx, wanna add some functionality when the user clicks Unsubscribe or UnsubscribeFromAll.
I created a Class inherited from IClientApiService and add Config ...
- 23
0
votes
1
answer
65
views
How do we safely pause an EXM email campaign?
Background:
I've written a scheduled task to resume paused email campaigns.
Requirement:
In order to test this I need to safely pause a campaign.
Problem:
I don't know how to pause a campaign safely.
...
1
vote
1
answer
63
views
Make Sitecore contact as inactive when exm bounce contact email
I have one EXM which I am sending to multiple contacts available in xDB. When email bounce for contact (reach to Undelivered Max count) I want to mark that contact as inactive using custom facets but ...
- 2,810
1
vote
1
answer
350
views
EXM Upgrade - Sitecore version 9.1.1 to 10.2
Our team is working on an upgrade from Sitecore version 9.1.1 to 10.2. I am looking for specific guidance on what needs to be done to upgrade EXM hosted on a separate server. Is there any ...
- 460
1
vote
0
answers
31
views
Unsubscribe numbers not getting updated in the EXM Dashboard
On Sitecore 9.0.1, we are sending emails to users through Sitecore EXM using custom functionality. While everything is running smooth, we found that whenever a user unsubscribes from the email ...
- 832
0
votes
0
answers
23
views
some recipients missing email on form submission [duplicate]
In Sitecore 9.1.0 we have an automated email campaign where 4 recipients are supposed to receive an email on form submission but on submission-only 2 of them are receiving the email and the rest 2 are ...
- 1
3
votes
1
answer
139
views
Update Reply-To Field while using Send Email with EXM Submit Action
We are planning to alter the "Reply to" from the message template while sending the email using EXM in Sitecore 10.1.2. Can we pass any value into this field for automated email sends?
Is ...
- 71
3
votes
0
answers
30
views
Retrieving EXM Automated send data
Is there a way to retrieve the data that was sent via automated messages in EXM? Specifically I would like:
Contact ID
Timestamp
Message ID
Tokens
Message send status
I have checked in the xDB ...
- 5,432
0
votes
1
answer
33
views
Track sitecore campaign through email
I have a website which triggers email campaign on button click.
Now I have a requirement to create a sitecore campaign using campaign creator and need to add the id in the email campaign, when someone ...
- 497
0
votes
1
answer
103
views
Cannot create and add new contact to contact list
I am using Sitecore.NET 10.1.1 (rev. 005862). I created an empty list in List Manager. When I am trying to create a new contact
nothing is happened and in the logs I have error:
844 11:00:44 ERROR ...
0
votes
0
answers
35
views
Custom SMTP is updating the Links in email body EXM
we are using netcore smtp service for EXM, when i add any link in message body and send the email,
the link in the body is changed to some different, the link appends netcore domain at the begining of ...
- 497
0
votes
1
answer
173
views
Exm email body not allowing adding components and links in Email body
I am using Simple HTML Message as the Template to create my email. Layout is Text Message Layout.
It is not allowing to add components, Images or internal Links.
This could be an issue of layout, if I ...
- 497
1
vote
1
answer
98
views
Decrypt ContactIdentifier in EXM Preference center
We are trying to customize the EXM preference centre by calling an additional AJAX in the Preference Center Java Script
For this we have created a controller action:
public class ...
- 2,389
2
votes
1
answer
34
views
CDN images on EXM email generation
I have enabled CDN images on my CD servers to reduce my media load. https://doc.sitecore.com/en/developers/93/sitecore-experience-manager/enabling-cdn.html
But since EXM messages are generated on the ...
- 13.1k
0
votes
1
answer
194
views
Clicked event is not tracked in Experience profile contact activity when click at any link in EXM email
We are trying to track click event in Experience profile in Activity tab of contact when we click on EXM campaign email link on CM role and standalone role. However, it is not tracking click event ...
- 402
1
vote
0
answers
58
views
Path Analyzer is not showing contact details
We are using Path Analyzer for the campaign map and when we send an email through the campaign the path analyzer shows details of the link which we open through email campaign mail. However, it does ...
- 219
1
vote
1
answer
84
views
Recipient Activity tab under email template item does not track unsubscribe contact data
We are unsubscribing contact through client api and using custom url in email campaign message and calling custom method, we are using the below code :
_clientApiService.UpdateListSubscription(new ...
- 219
1
vote
1
answer
100
views
Error when click on Subscription confirmation link
Using the below mentioned code for adding contact in List manager using EXM in SXA Sitecore 9.1.1.
public ISubscriptionManager SubscriptionManager { get; }
public EmailSubscriptionRepository(...
- 402
1
vote
1
answer
101
views
IClientApiService is null if server role is CM
We are adding contact on Email subscription.
IClientApiService _clientApiService = ServiceLocator.ServiceProvider.GetService<IClientApiService>();
_clientApiService.UpdateListSubscription(new ...
- 219
2
votes
1
answer
152
views
Send email to contact before deleting the contact
We are adding Contact and sending email in Sitecore 9.1.1. We dont want to show that contact in Experience profile so we are deleting that contact on same method after sending email. However, log file ...
- 402
0
votes
1
answer
142
views
Can't get contact on Sitecore EXM 9.3
I am using Sitecore 9.3. After I run the EXM campaign.I go to the email and click to see online version.
I can get the ec_eq query string on this.
Then I tried to dycrypt it but can't get contact ...
- 153
0
votes
0
answers
140
views
Included Recipient List and Total Recipient count is not identical in EXM 3.3
We are using Sitecore 8.1 (rev. 160519) and Email Experience Manager 3.3.0 rev. 16052. EXM is up and running.
I have segmented list with some custom rules.
When I create a EXM new campaign and add a ...
0
votes
1
answer
193
views
Sitecore Forms, EXM doesn't show up after upgrading to 9.3
I'm trying to upgrade Db from Sitecore 8.2 to Sitecore 9.3.
I have followed the below steps:
Extracted the database upgrade scripts from the Database Upgrade Script.zip file that you downloaded ...
1
vote
0
answers
97
views
EXM custom token use in query string
We would like to use custom token in URL in EXM email
We are sending this email through EXM clientAPI
var customTokens = new Dictionary<string, object>();
customTokens.Add($"contactId"...
- 219
1
vote
1
answer
146
views
Custom EXM UI on Sitecore 9.3
I am using Sitecore 9.3.
I want to add one custom field on the review tab when sending a quick test email for EXM but can't find where source code to customize that. I saw that all UI is bin to ...
- 153
1
vote
1
answer
92
views
Redirect to different "Final confirmation page" based on the form from where the request is submitted
I have two WFFM forms.
These forms uses a common custom save action to send a double opt-in email using the Sitecore EXM(Subscription Confirmation message).
The double opt-in works fine and I receive ...
- 191
1
vote
1
answer
113
views
ContactIdentifier in EXM Client API
We are trying to use EXM for the subscription, creating a page where user will enter email, click on button and they will get subscription email.
Trying to use EXM client API for this ...
- 219
0
votes
0
answers
118
views
Failed to send Email via Exm Automated Campaign using sitecore form
I created a sitecore form and trigger an automated email campaign through the form submit action.But it failed to send mail, and when I looked at the log file I got the following message.so can anyone ...
- 97
0
votes
1
answer
28
views
Subscription Form rendering doesn't exists in Layouts/Sublayouts
Planning to implement Email Subscription functionality on our Sitecore Site.
I don't find the Subscription Form rendering in the Layouts/Sublayouts to add the form on the page as per this url,
https://...
- 17
0
votes
1
answer
159
views
EXM Open rate is not updated right away
I am working in EXM, I have created an Automated Email campaign and sent mail by using the form action. After opening the mail, I checked the EXM dashboard, but it still shows an open rate as 0.so is ...
- 97
0
votes
0
answers
313
views
How to send Email using sitecore form in sitecore 9.0.1
I am using sitecore 9.0.1 with sxa 1.7.We have requirement to send the mail once the user get registered.
For that i have created a sitecore form with submit action with save data and redirect page ...
- 321
1
vote
1
answer
118
views
Sitecore EXM trial Email Error in sitecore 9.0.1
I am using sitecore 9.0.1 with sxa 1.7.I have created the form with submit action and i want to send email campaign message. Using EXM i created a Automated Email campaign but in the quick test ...
- 321
2
votes
0
answers
69
views
How to get EXM Campign data from x-connect odata service
My requirement is to get
triggered email campaign report data from x-connect odata api (https://xccollect/odata)
wanted to get data like : email open and click rate , bounce email,spam complain, ...
- 73
2
votes
1
answer
76
views
$form_FieldName$ empty value issue Sitecore EXM
I have a scenario, where we have 3 fields(optional - Single line Field)
Preferred location 1, Location 2, Location 3
When user fill form based on the field value sending email to the user.
If user ...
- 582
1
vote
1
answer
173
views
How to get EXM Manager Root programmatically?
Environment: Sitecore 9.2 & SXA 1.8
Scenario: I have multiple Manager Root and also I have a created a custom message template including a couple of custom components that are being used in the ...
- 607
1
vote
1
answer
176
views
Sitecore Preference Center
This query is related to Sitecore Preference Center.
I am having following queries:
Is it possible to utilize Sitecore Preference Center for non-Sitecore
sites?
As per my understanding we can add ...
- 562
1
vote
1
answer
143
views
EXM A/B test statistics not displayed
Sitecore Version: 9.1 Update 1
In EXM, we created an A/B test campaign. We choose a winner manually (eg. Variant A) for this test. Now once this test is finished, we are unable to see the variant-wise ...
- 2,389
2
votes
2
answers
145
views
How do I track known contact who clicked a link from EXM
Created a Sitecore 9 form on which activates an EXM with a link redirecting to site's page. During form submission I am saving the contact. How do I track the same contact after clicking the link ...
2
votes
2
answers
233
views
how to add contact to the opt-out list programmatically?
We are using Sitecore 9.1 (Update-1). We have a third-party email management system. One of our requirements is if anyone unsubscribes from the third-party email system, we have to consider their ...
- 23
1
vote
1
answer
226
views
Custom token not being replaced by actual value when I have send email
I have created custom token using steps provided by Sitecore.
when I have send an email it will not replace token value
https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/create-a-...
- 19