Questions tagged [exm]
Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.
207
questions
0
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0answers
12 views
EXM CD RedirectUrlPage return Null
I've setup sitecore 9 instance in Scaled-Multisite Environment. I sent an email campaign through the EXM but I got an error when I tried click on link inside the body email.
Error in frontend
Error ...
3
votes
0answers
24 views
Bounce 0 & Delivery 100% in EXM when that isn't true: need to edit a config?
I've read through others' issues and responses, but have not seen a reference to the config file, "Sitecore.EDS.Providers.CustomSmtp.Sync.config." We have set up a pop3 server and checked "collect ...
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0answers
33 views
EXM Previewing tokens from custom facets
I'm trying to enable tokens from custom facets inside the RTE for the body in preview, they are working fine in the subject but have not been able to make them work inside the message body.
Here is ...
3
votes
1answer
33 views
Strange EXM Experience Editing behaviour with Linked Image
I am using a View Rendering in my EXM Email Campaign Template.
I saw a recommendation for a hyperlinked image to use this syntax:
@Html.Sitecore().Field("URL", new { text =
@Html.Sitecore()....
2
votes
1answer
27 views
Pipeline for Create/Update Segmented List in Sitecore 9.0 EXM
What I am doing
Creating a segmented list form an existing contact list
On create and update of the segmented List I need to write some custom logic for display name and security
I need to tap into ...
0
votes
1answer
45 views
EXM Message Preview fails with “The page cannot be displayed because an internal server error has occurred.”
We were going to start sending email campaigns in production and discovered that in EXM if we go into a message tab the Preview does not work. It just shows An internal error has occurred. This is ...
1
vote
1answer
31 views
Missing EXM web connection string after installation
During installation of EXM on Sitecore 8.2 Update7 I started receiving the following error.Any Clues for this exception i am not able to login to CMS
No connection string configuration was found by ...
1
vote
1answer
30 views
Getting error while creating email campaign using EXM 3.4 in Sitecore 8.2.2
I have configured EXM in Sitecore 8.2.2 and successfully able to send Email Campaign with Sitecore admin access. But for the ECM Users I am getting below error. Same is working fine in one of our ...
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1answer
55 views
Are incorrect/spam mail id skipped by EXM?
Can anyone explain me about Spam Filter and Spam rules for mail server?
My questions are:
1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
4
votes
1answer
54 views
What is the purpose of the EXM MessageStatistics admin page?
I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
2
votes
1answer
17 views
Marketing Automation - Unable to see imported Active EXM Campaigns
I'm trying to move a package of automated email campaigns to another environment.
I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns.
I then ...
0
votes
1answer
40 views
A/B testing using custom email template
I have created a custom message template.
I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html
Now I ...
1
vote
1answer
39 views
EXM Upgrade/Migration
I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration.
Is the process same for EXM 3.4 as well, or we ...
3
votes
1answer
37 views
Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered
To prevent duplicate items in Sitecore I used the following setting
<setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
4
votes
2answers
98 views
Not a valid email address
Recipient is skipped. 'Alias PII removed' is not a valid email address.
Environment: Sitecore 9.0.2
Functionality: EXM e-mail dispatch
Log on CM instance during dispatch: Recipient is skipped. '...
3
votes
0answers
35 views
Flow of data from email to the EXM dashboard [closed]
I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed.
I am listing my understanding below.
Connecting the dots backwards:
...
1
vote
1answer
97 views
EXM Report | Data is not getting aggregated
Environment details: Sitecore 9.0.2 Scaled in PAAS model
What is happening:
We have deployed a set of e-mail campaigns, both regular and automated in the environment.
The mails are getting triggered ...
0
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0answers
25 views
Bounce email count is always 0 with Sitecore Email Cloud [duplicate]
I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
1
vote
1answer
46 views
Few campaigns not appearing in EXM dashboard
Environment: Sitecore 9.0.2 and EXM
Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....
1
vote
1answer
74 views
10,000+ valid email addresses for Sitecore EXM testing
We have to do stress testing in Sitecore EXM, like running a campaign with 10,000 or more recipients. Any suggestion that how to arrange such big number of valid email addresses for this testing? Does ...
1
vote
1answer
37 views
Email sent count is not getting updated
We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
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27 views
How to track email campaign activity by Sitecore EXM?
I am using Sitecore 8.2 update 5 and EXM 3.4.1.
I have created email campaign and track the email open rate but when I am going to campaign to see the result, its showing unopened emails.
May I know ...
0
votes
1answer
35 views
Email Root Manager - Final Confirmation Page
Sitecore 9.0.2 EXM manager root has the following field
Final Confirmation Page - The page displayed after a visitor changes their subscription:
I am unable to understand how this actually works. I ...
2
votes
1answer
81 views
Unable to resolve service for type 'Sitecore.EmailCampaign.Cd.Services.IClientApiService'
Sitecore version: 9.0.2
Deployment model: PAAS Scaled
What I am doing: I am sending emails through scheduled tasks. The flow is working fine in the On-Premises standalone model.
In the higher PAAS ...
2
votes
0answers
89 views
Sitecore EXM bounce email issue
I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
1
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0answers
25 views
Hide HTML components in email [closed]
Sitecore version: 9.0.2
Business scenario: If a customer leaves with items in cart, we have to send a mail with the details of the items in the cart. At max, we have to display only 4 items in the ...
3
votes
0answers
43 views
A/B Testing - Why Variant A mail is being sent to all the recipients as default?
I'm Performing A/B Testing.Having 2 variant mails and 10 recipients. I specified the size of test as 40%. So the mail was sent to 4 recipients. In that 4 recipients, person who received variant B mail,...
2
votes
1answer
65 views
Display none attribute is not working
Version detail: Sitecore 9.0.2 XP0
Deployment model: OnPremises
Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders.
In case a user has less than 4 orders, we ...
4
votes
1answer
149 views
Email dispatch: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied
Sitecore: 9.0.2 XP0 Standlaone
Issue: Unable to send emails as a regular campaign
Log in EDS:
SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; ...
1
vote
0answers
118 views
Index was outside the bounds of the array exception when using personalisation via EXM
When I try to personalise an element within an email, I receive an error:
[IndexOutOfRangeException: Index was outside the bounds of the array.]
Sitecore.Data.Query.Tokenizer.NextToken() +2090
...
0
votes
1answer
60 views
EXM in multisite environment
I have a problem with EXM on a multisite environment.
The application has two sites on the CD, e.g. test.com and test-test2.com.
For each of them is configured ManagerRoot with the corresponding ...
1
vote
2answers
103 views
How to configure a custom EXM Unsubscribe Page?
I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2.
While doing my part of the research found out this link - EXM Custom Unsubscribe
but it's ...
1
vote
0answers
29 views
Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens
How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models?
Here's my data:
{
"Id":"126",
"Fruits":[{"Number":"111", "Name":"...
1
vote
0answers
39 views
Fetching Contact from EXM Query String returns null or empty
I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
1
vote
1answer
53 views
Tracker.Current is NULL inside email in EXM
I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
0
votes
1answer
56 views
Pass form field value to controller rendering in EXM
I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
1
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0answers
51 views
EXM email links throw potentially dangerous request error
Our application is on Sitecore 9.0.2
We have configured a list of Internal links in our Email(Header)
The Link on the email is getting generated as shown below:-
https://{hostname}/sitecore%...
1
vote
1answer
69 views
Unable to send more than 2 emails using Sitecore form extensions
We have created a sitecore 9 form, installed sitecore form extensions and on submit action we selected 3 send mail actions and 1 show form page action (which takes to thank you page). Each send email ...
1
vote
0answers
43 views
How do I read different sitecore fields in the mail?
Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
1
vote
0answers
62 views
Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm
When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form.
I created a ...
0
votes
0answers
29 views
Component is not showing in Sitecore EXM editor unless it is saved
When editing the email in the Email Experience Manager, click the Add a new component button.
Added Image component by clicking on + Add here buttons.
After adding nothing was shown but after ...
0
votes
1answer
32 views
Avoid dependency of the CD servers on the content manager to handle ExM 3.4 actions
We have high availability on our front end with a single back-end server.
We have noticed that as when we use EXM CD objects (ClientApi) to manage subscriptions, manage any list, or send emails EXM ...
0
votes
0answers
51 views
Creating Sitecore EXM Regular campaign programatically
I am using Sitecore 9.1.1 and want to create an EXM regular campaign via code.
0
votes
1answer
68 views
Add recipient list in EXM programmatically - Sitecore 9.1.1
I was looking for how to add a list to the Included Recipient List section to an EXM MessageItem programmatically.
In Sitecore 8.2 you could do
MessageItem.RecipientManager....
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0answers
51 views
Create EXM campagin dynamically
I am using sitecore 9.1.1 and I have created a custom newsletter template for EXM and I am able to create Email campaigns absed on this template now my requirement is that i have a data template and i ...
1
vote
1answer
45 views
TypeError: ribbonFrame is undefined
I am using Sitecore 9.0.2. I have created custom EXM template using below links:
https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template....
1
vote
0answers
34 views
Pipeline threw a ContactLockException. Processing the task will be retried later
In my system I have 200+ automated emails which needs to be triggered to all registered user (based on condition) overnight. However, few emails are not getting send and getting stuck. I have manually ...
1
vote
1answer
85 views
Item Created Event for Web database and send email
I have a requirement to send a email to subscribers once a blog will be available publicly. Requirement is very specific that email will be send only one time when item is created, not on update or ...
1
vote
2answers
178 views
EXM Custom Unsubscribe
We have developed a custom unsubscribe functionality.
So, instead of Unsubscribe.aspx which is by default, we would like the control to hit Newsletter.aspx.
The redirection is proper and with ...
0
votes
0answers
87 views
EXM issue : Failed to send '579dc3d4-4aee-4308-af71-f5202483356f' (messageid) to 'website PII removed'
We have a setup where we send the reports to customer using EXM in sitecore 9.
I keep getting exception in EXM log where its unable to deliver all mails to recipients.
ERROR [AutomatedMessageHandler] ...
