Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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3
votes
1answer
171 views

Analytics data for 'automated' emails from EXM not displayed/present

We have configured an EXM automated campaign and the e-mails are being sent as expected. Looking at the dashboards, all percentage numbers are set to 0%. How is that possible? How EXM knows when a ...
1
vote
1answer
34 views

Programmatically sending emails with dynamic content using EXM

We have a requirement to programmatically send 'content sharing' emails using EXM. These emails are to include content from several selected content pages (title, intro, link). I'm an EXM novice and ...
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2answers
45 views

EXM CD RedirectUrlPage return Null

I've set up a Sitecore 9 instance in Scaled-Multisite Environment. I sent an email campaign through the EXM but I got an error when I tried to click on the link inside the body email. Error in ...
3
votes
0answers
34 views

Bounce 0 & Delivery 100% in EXM when that isn't true: need to edit a config?

I've read through others' issues and responses, but have not seen a reference to the config file, Sitecore.EDS.Providers.CustomSmtp.Sync.config. We have set up a pop3 server and checked collect ...
5
votes
1answer
446 views

Unable to use segmented contact list as a source for email campaign - all contacts are globally excluded?

I am using EXM 3.4 on Sitecore 8.2 initial release. If I try to import a list of contacts with CSV and send the regular campaign - it works. But if I try to create a segmented contact list in the ...
1
vote
1answer
53 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
3
votes
1answer
34 views

Strange EXM Experience Editing behaviour with Linked Image

I am using a View Rendering in my EXM Email Campaign Template. I saw a recommendation for a hyperlinked image to use this syntax: @Html.Sitecore().Field("URL", new { text = @Html.Sitecore()....
2
votes
1answer
27 views

Pipeline for Create/Update Segmented List in Sitecore 9.0 EXM

What I am doing Creating a segmented list form an existing contact list On create and update of the segmented List I need to write some custom logic for display name and security I need to tap into ...
0
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0answers
33 views

EXM Previewing tokens from custom facets

I'm trying to enable tokens from custom facets inside the RTE for the body in preview, they are working fine in the subject but have not been able to make them work inside the message body. Here is ...
0
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1answer
47 views

EXM Message Preview fails with “The page cannot be displayed because an internal server error has occurred.”

We were going to start sending email campaigns in production and discovered that in EXM if we go into a message tab the Preview does not work. It just shows An internal error has occurred. This is ...
4
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1answer
54 views

What is the purpose of the EXM MessageStatistics admin page?

I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
1
vote
1answer
31 views

Missing EXM web connection string after installation

During installation of EXM on Sitecore 8.2 Update7 I started receiving the following error.Any Clues for this exception i am not able to login to CMS No connection string configuration was found by ...
1
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1answer
30 views

Getting error while creating email campaign using EXM 3.4 in Sitecore 8.2.2

I have configured EXM in Sitecore 8.2.2 and successfully able to send Email Campaign with Sitecore admin access. But for the ECM Users I am getting below error. Same is working fine in one of our ...
0
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1answer
55 views

Are incorrect/spam mail id skipped by EXM?

Can anyone explain me about Spam Filter and Spam rules for mail server? My questions are: 1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
3
votes
1answer
37 views

Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered

To prevent duplicate items in Sitecore I used the following setting <setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
1
vote
1answer
97 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
7
votes
1answer
362 views

What are the implications of setting EnableTracking to True for “modules_shell” site?

In ECM 2.2, the RegisterEmailOpened.aspx was located in sitecore_modules directory, which is mapped to the Sitecore site "modules_shell". In EXM 3.3, this page is moved to /sitecore/ and made an ashx....
2
votes
1answer
17 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
1
vote
1answer
37 views

Email sent count is not getting updated

We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
0
votes
1answer
40 views

A/B testing using custom email template

I have created a custom message template. I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html Now I ...
0
votes
1answer
63 views

Render Razor view in Subscribe / Unsubscribe OOTB emails in EXM

How do we render an EXM Razor view with OOTB Subscribe and Unsubscribe emails? I'm hoping there is some straight forward setup document on https://doc.sitecore.net/
1
vote
1answer
43 views

EXM Upgrade/Migration

I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration. Is the process same for EXM 3.4 as well, or we ...
4
votes
2answers
100 views

Not a valid email address

Recipient is skipped. 'Alias PII removed' is not a valid email address. Environment: Sitecore 9.0.2 Functionality: EXM e-mail dispatch Log on CM instance during dispatch: Recipient is skipped. '...
3
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0answers
35 views

Flow of data from email to the EXM dashboard [closed]

I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed. I am listing my understanding below. Connecting the dots backwards: ...
1
vote
1answer
173 views

List Manager not indexing contacts after CSV import

I am using EXM, and trying to upload contacts via List Manager. After uploading csv I found that recipients are still 0 so I opened log file and I found some Exceptions like that and I would like if ...
1
vote
1answer
74 views

10,000+ valid email addresses for Sitecore EXM testing

We have to do stress testing in Sitecore EXM, like running a campaign with 10,000 or more recipients. Any suggestion that how to arrange such big number of valid email addresses for this testing? Does ...
0
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0answers
27 views

Bounce email count is always 0 with Sitecore Email Cloud [duplicate]

I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
5
votes
1answer
423 views

Handling bounces using Sendgrid or Mailjet API

We are currently using custom SMTP provider with Sitecore EXM 3.3. As we know from Sitecore Support, Sitecore handles all bounces (that are read through POP3) as hard bounces in custom SMTP scenario. ...
4
votes
2answers
424 views

Subject field is empty

We are using an Email Experience Manager (EXM) on a current project. After applying new design (we added new layout and list of renderings to the presentaion of email), we’ve got an issue with subject ...
1
vote
1answer
46 views

Few campaigns not appearing in EXM dashboard

Environment: Sitecore 9.0.2 and EXM Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....
0
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0answers
27 views

How to track email campaign activity by Sitecore EXM?

I am using Sitecore 8.2 update 5 and EXM 3.4.1. I have created email campaign and track the email open rate but when I am going to campaign to see the result, its showing unopened emails. May I know ...
0
votes
1answer
166 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
0
votes
1answer
194 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
0
votes
1answer
35 views

Email Root Manager - Final Confirmation Page

Sitecore 9.0.2 EXM manager root has the following field Final Confirmation Page - The page displayed after a visitor changes their subscription: I am unable to understand how this actually works. I ...
0
votes
1answer
60 views

EXM in multisite environment

I have a problem with EXM on a multisite environment. The application has two sites on the CD, e.g. test.com and test-test2.com. For each of them is configured ManagerRoot with the corresponding ...
0
votes
1answer
59 views

How to get the current token while creating custom token for more than one facet field?

I'm trying to create custom tokens for more than one facet field. GetMyCustomFacetValue (this MyCustomFacet facet) is my function to return the responding value to the current token for examlpe ($...
2
votes
1answer
85 views

Unable to resolve service for type 'Sitecore.EmailCampaign.Cd.Services.IClientApiService'

Sitecore version: 9.0.2 Deployment model: PAAS Scaled What I am doing: I am sending emails through scheduled tasks. The flow is working fine in the On-Premises standalone model. In the higher PAAS ...
3
votes
0answers
93 views

Sitecore EXM bounce email issue

I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
0
votes
1answer
227 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
1
vote
0answers
25 views

Hide HTML components in email [closed]

Sitecore version: 9.0.2 Business scenario: If a customer leaves with items in cart, we have to send a mail with the details of the items in the cart. At max, we have to display only 4 items in the ...
3
votes
0answers
43 views

A/B Testing - Why Variant A mail is being sent to all the recipients as default?

I'm Performing A/B Testing.Having 2 variant mails and 10 recipients. I specified the size of test as 40%. So the mail was sent to 4 recipients. In that 4 recipients, person who received variant B mail,...
2
votes
2answers
811 views

Triggered email not sent to few people

ClientApi does not send email to a few email ids and sends to a few randomly on email signup. Could the opt-out list play any role here? We are on Sitecore8.1 Also the Sitecore.EmailExperience....
2
votes
1answer
200 views

Ampersand in email subject line appears encoded

The name of my client's company contains an ampersand, they use EXM for an email campaign. The issue they are having is that the ampersand appears as &amp; instead of & Tries to enter the ...
2
votes
1answer
65 views

Display none attribute is not working

Version detail: Sitecore 9.0.2 XP0 Deployment model: OnPremises Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders. In case a user has less than 4 orders, we ...
4
votes
1answer
153 views

Email dispatch: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied

Sitecore: 9.0.2 XP0 Standlaone Issue: Unable to send emails as a regular campaign Log in EDS: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; ...
12
votes
1answer
449 views

Broken external links encoding

There's an issue in our EXM when referring to external links. When we insert these links in EXM message editor: http://www.huffingtonpost.com/2014/05/23/rock-climbing-cat_n_5380069.html?utm_hp_ref=...
1
vote
0answers
123 views

Index was outside the bounds of the array exception when using personalisation via EXM

When I try to personalise an element within an email, I receive an error: [IndexOutOfRangeException: Index was outside the bounds of the array.] Sitecore.Data.Query.Tokenizer.NextToken() +2090 ...
8
votes
3answers
618 views

Is there a way to check EXM version?

I just finished an update of EXM from 3.4 to 3.5 and despite the fact, that everything ran smoothly, how do I know that 3.5 is there? If check the DLL is the answer, please advise which one and if is ...
1
vote
2answers
104 views

How to configure a custom EXM Unsubscribe Page?

I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2. While doing my part of the research found out this link - EXM Custom Unsubscribe but it's ...
1
vote
0answers
29 views

Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens

How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models? Here's my data: { "Id":"126", "Fruits":[{"Number":"111", "Name":"...