Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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7 views

EXM redirect url language

Sitecore 9.2 Im trying to configure EXM unsubsubscription notifications for multilanguage email campaigns - CM CD configuration - but it seems to use the default english notification when french ...
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285 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
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783 views

Getting - ERROR Failed to send 'Newsletter Sign Up Confirmation' to 'Alias PII removed'

I have installed Sitecore 9 Update 1. I have created scenario where I have created form in Sitecore Forms and triggering Goal during form submit. In Marketing Automation I have created campaign where ...
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31 views

List Manager not loading recipients list in sitecore 8.2

We are working with sitecore 8.2 and we have added 8,000 contacts in xdb but when we click on list manager it's keep on loading and in sitecore logs not logging any error to figure out the issue. we ...
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76 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
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33 views

how much amount of emails supported by EXM by default?

Just want to know how much amount of emails supported by EXM by default?
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23 views

Extend /sitecore/api/ssc/EXM/Message with additional data

I want to extend /sitecore/api/ssc/EXM/Message endpoint with additional data. I added a new class namespace Exm.Extended { [ServicesController("EXM.Message")] public class ...
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39 views

Is there any way to update the response of a controller action by pipeline process?

Is there any way that I can update the response of a controller action by pipeline process? In httpRequestEnd or httpRequestBegin for example P.S: I'm using Sitecore 9 update 1 included EXM. I created ...
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15 views

Personalization in EXM works Partially in sitecore 9.0.1

I just Created a sample newsletter regular email campiagn with personalization. The Rule I added is When the current month is . The mail is sent successfully. But When I View the mail, the mail Shows ...
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58 views

Export sent email campaigns to csv

Could you please help with my problem I'm facing now. I'm using Sitecore 9 update 1. The requirement is to add a button to the Sent Email Campaign detail page named "Export To CSV". After ...
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26 views

Determine List of Unsubscribers - EXM/List Manager

Sitecore 9.2 How can I determine which user has unsubscribed via a sent campaign? Looking at xdb shards I see ListSubscriptions facet key and I see when a user is added and active. Something like ...
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167 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
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45 views

EDS.Notifications.YouDoNotHaveTheNecessaryAccessRights

I have successfully been able to create a new automated email campaign and activated as well. The newly created email campaign is also listed in the dashboard list in the Automated link under Email ...
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Predefined Facets Mapping - List Manager

I am following the docs for implementing a predefined facet. I am confused involving the mapping. I have added the relevant fields in the core db (predefined facet = "Personal-Title", added ...
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1answer
47 views

EXM Previewing tokens from custom facets

I'm trying to enable tokens from custom facets inside the RTE for the body in preview, they are working fine in the subject but have not been able to make them work inside the message body. Here is ...
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40 views

Sitecore Forms Extension 2.2.1

In Sitecore 9.1.1 XP1 on CM server Forms Extension 2.2.1, Send Email submit action gives error: ERROR Object reference not set to an instance of object. Exception: System.NullReferenceException ...
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Sitecore.EDS.Core.Exceptions.InvalidMessageException error while using EXM

Environment: Sitecore 9.2 & SXA 1.8 I have created an Automated Email Campaign while running the quick test I am facing this error: 2916 16:47:37 INFO Registered email: {personal-email-here} ...
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16 views

Sitecore package of EXM automated message

Sitecore 9.1.1 What files need to be included in Package designer if I want to export my EXM automated messages from environment X to Y? Thanks
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72 views

Render Razor view in Subscribe / Unsubscribe OOTB emails in EXM

How do we render an EXM Razor view with OOTB Subscribe and Unsubscribe emails? I'm hoping there is some straight forward setup document on https://doc.sitecore.net/
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109 views

Does Sitecore's EXM render the email body content as HTML?

In Sitecore's EXM, I am creating a new email campaign as Plain Text Message. For this message type, the Body field seems to support text only. However, when I added images and links: In the preview ...
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2answers
126 views

EXM CD RedirectUrlPage return Null

I've set up a Sitecore 9 instance in Scaled-Multisite Environment. I sent an email campaign through the EXM but I got an error when I tried to click on the link inside the body email. Error in ...
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23 views

How to set up a two-step workflow for email approvals

When an email campaign gets created we want the content and the recipient list which has been added to the campaign to be reviewed by some other team member /user role. So that the content is reviewed ...
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30 views

In Sitecore Forms Extensions for 9.1, can I get special characters to work?

Sitecore Forms Extensions version 2.2.1 in Sitecore 9.1.1 Our sent out email has decoded special characters in the input text fields, like 'ö' is in mail '&#246 ;' Anyone know how I can get past ...
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33 views

Failed to remove contact '{7A4C0334-B88B-47C4-9355-2F8777B2C0AE}' from any include lists

We are trying to send email using EXM. We have created Segmented list and We can see contacts in the list. We have set up the email campaign. Initially we see all the contacts in the include list but ...
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226 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
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284 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
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36 views

Set EXM layout directory location

I have updated the location of "SampleNewsletter" directory location to allow seamless integration in my builds but it looks like in the message editor , only layout.cshtml is updated and the other ...
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103 views

EXM in multisite environment

I have a problem with EXM on a multisite environment. The application has two sites on the CD, e.g. test.com and test-test2.com. For each of them is configured ManagerRoot with the corresponding ...
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1answer
28 views

Reset EXM 9.0.2 to its OOTB state

I've started work on a site that is being upgraded from 8.1.1 -> 9.0.2 and I need to implement some EXM templates. It looks like during the initial content migration process the OOTB 9.0.2 EXM content ...
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1answer
24 views

Rendering Parameters on EXM missing in CE tree

When you are creating an email campaign on EXM, and go to the message tab, and select the body of message, then select one of the renderings, More, Edit component Properties, Add a rendering Parameter:...
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500 views

Custom automated campaign not showing in Send Email Campaign Message Action

I am using Sitecore 9 Update 1 Forms. I have created a custom automated campaign to send on form button click but I am not able to see my newly created campaign in Send Email Campaign Message Action.
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24 views

Extending ContactsController and ContactDataModel for List Manager Fields

Version: Sitecore 9.2 I have added a column Title in core sitecore/client/applications/list manager/lists/contact list and added DataField as Personal_Title (built-in facet). But data does not show ...
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31 views

Exm OOTB Insert Tokens

For Exm's insert token, is it possible to use OOTB contact facets? I.e. Personal_Title, Personal_Gender or only $email$ $fullname$ $firstname$ $lastname$ $name$ $phone$ If this is the case, ...
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95 views

Unable to see custom facet in List Manager Campaign dashboard

I have implemented a custom facet. I see it in the list manager importer but am unable to see it on the List campaign Dashboard. I have created a TestFacet. public class TestFacet : Facet { ...
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43 views

Can the Personalization checkbox be set to checked by default?

In EXM under delivery tab there is a Personalization checkbox. Can it be set to checked by default? This is on a 9.0.2 installation.
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223 views

How to trigger an event when a customer don't open email using sitecore 9

We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
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EXM Version for Sitecore 9.0 rev. 171002 (9.0 Initial Release) [duplicate]

Could you please suggest which version of EXM is compatible for Sitecore 9.0 rev. 171002 (9.0 Initial Release)? In the Sitecore portal, I did not find EXM version which is compatible for Sitecore 9....
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18 views

We are a sitecore 9.1, EXM 3.5 user and need to know why a recipient is suddenly appearing in the Failed Recipients List for an automated email set

We have emails that send daily as part of a submit button clicked on a set of forms. The email is sent to two entities and has worked forever. jrose@xxx.edu;emailgroup@xxx.edu As of a few days ago ...
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53 views

I am getting error for email connection setting in sitecore

Changes smtp setting in Sitecore.EDS.Providers.CustomSMTP.config, Is any other thing to change for email experience connection
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16 views

Modify the Recipient Tab of the Local Campaign Builder in Sitecore

I need to add some instructional text and a checkbox in the Recipient table of the Local Campaign Builder. I do not want to create a new layout/rendering/tab , I just want to add a div with some ...
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40 views

Segmented lists - problem with rules

has anyone of you already worked with segmented lists? We have the problem that sometimes the rules are executed and sometimes not. We implemented a custom rule, which checks values in a custom ...
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1answer
89 views

Get access to contact ID in EXM email

I need access to the contact id in my emails. I currently use the tracker in a rendering controller, but it only runs once for all emails. (Wondering if caching is turned on or I need to open enable ...
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1answer
88 views

How can I see subscribe and unsubscribe list in sitecore database

Where is the following EXM information stored in Sitecore database (version 9.2). Subscribe list Unsubscribe list I have checked in the Sitecore92_EXM.Masterdatabase. But I was unable to find it. ...
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1answer
47 views

Email sent count is not getting updated

We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
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32 views

How to read custom token value inserted in message when user opens/clicks a link in email or when Email gets bounced.?

I m sending emails programmatically using EXM client API. While sending emails we are inserting few custom tokens to replace Email field values. Among them, we have inserted one 'unique id' in each ...
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42 views

Why does “Re-Index Tree” sometimes trigger indexing of message statistics

We are using Sitecore 9.0-Update-1 with EXM enabled. We are not exploiting any EXM features yet, but I have noticed that when selectively reindexing a part of the tree in Content Editor, it sometimes ...
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138 views

EXM Error - System.UriFormatException Message: Invalid URI

I'm getting this error when trying to send an email campaign, so I've debuged the pipeline Sitecore.Modules.EmailCampaign.Core.Pipelines.GenerateLink.SetServerUrl and came to conclusion that the ...
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82 views

Problems sending “change of email address” email using EXM

I'm writing some code that will send 2 emails (using EXM) when a user updates their email address. 1 email goes to the original email address, and the other goes to the new email address. The ...
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2answers
77 views

How to get Exm Messages(Message Id, subject, status) sent to each individual XDb contact programatically?

I m sending mails to each individual contact programmatically using EXM with the help of EXM client API Now I need to get the list of emails sent to each individual user without customization In ...
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1answer
106 views

Strange EXM Experience Editing behaviour with Linked Image

I am using a View Rendering in my EXM Email Campaign Template. I saw a recommendation for a hyperlinked image to use this syntax: @Html.Sitecore().Field("URL", new { text = @Html.Sitecore()....

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