Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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222 views

Does Sitecore's EXM render the email body content as HTML?

In Sitecore's EXM, I am creating a new email campaign as Plain Text Message. For this message type, the Body field seems to support text only. However, when I added images and links: In the preview ...
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2answers
182 views

10,000+ valid email addresses for Sitecore EXM testing

We have to do stress testing in Sitecore EXM, like running a campaign with 10,000 or more recipients. Any suggestion that how to arrange such big number of valid email addresses for this testing? Does ...
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967 views

Send email upon activation of the Marketing Automation plan

I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
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1answer
56 views

Overriding styles of email templates for Sitecore Exm

I need to use Sitecore email templates after overriding its styles to be of different theme colors. There is a place holder named styles override that is not accepting any renderings Also, I find ...
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1answer
47 views

Exm email body not allowing adding components and links in Email body

I am using Simple HTML Message as the Template to create my email. Layout is Text Message Layout. It is not allowing to add components, Images or internal Links. This could be an issue of layout, if I ...
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1answer
37 views

Cannot create and add new contact to contact list

I am using Sitecore.NET 10.1.1 (rev. 005862). I created an empty list in List Manager. When I am trying to create a new contact nothing is happened and in the logs I have error: 844 11:00:44 ERROR ...
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12 views

Track sitecore campaign through email

I have a website which triggers email campaign on button click. Now I have a requirement to create a sitecore campaign using campaign creator and need to add the id in the email campaign, when someone ...
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27 views

Custom SMTP is updating the Links in email body EXM

we are using netcore smtp service for EXM, when i add any link in message body and send the email, the link in the body is changed to some different, the link appends netcore domain at the begining of ...
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1answer
324 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
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3answers
267 views

How to load custom facet in EXM

does anyone know how to load EmailAddressList facet? I have created a custom rule for EXM in order to identify contacts I need to access EmailAddressList facet but when I execute this code it only ...
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1answer
71 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a Sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
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2answers
396 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
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2answers
280 views

EXM CD RedirectUrlPage return Null

I've set up a Sitecore 9 instance in Scaled-Multisite Environment. I sent an email campaign through the EXM but I got an error when I tried to click on the link inside the body email. Error in ...
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2answers
110 views

EXM Previewing tokens from custom facets

I'm trying to enable tokens from custom facets inside the RTE for the body in preview, they are working fine in the subject but have not been able to make them work inside the message body. Here is ...
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1answer
68 views

Custom token not being replaced by actual value when I have send email

I have created custom token using steps provided by Sitecore. when I have send an email it will not replace token value https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/create-a-...
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0answers
38 views

Decrypt ContactIdentifier in EXM Preference center

We are trying to customize the EXM preference centre by calling an additional AJAX in the Preference Center Java Script For this we have created a controller action: public class ...
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1answer
291 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
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1answer
368 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
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1answer
87 views

Clicked event is not tracked in Experience profile contact activity when click at any link in EXM email

We are trying to track click event in Experience profile in Activity tab of contact when we click on EXM campaign email link on CM role and standalone role. However, it is not tracking click event ...
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0answers
69 views

Extending ContactsController and ContactDataModel for List Manager Fields [duplicate]

Version: Sitecore 9.2 I have added a column Title in core sitecore/client/applications/list manager/lists/contact list and added DataField as Personal_Title (built-in facet). But data does not show ...
2
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1answer
27 views

CDN images on EXM email generation

I have enabled CDN images on my CD servers to reduce my media load. https://doc.sitecore.com/en/developers/93/sitecore-experience-manager/enabling-cdn.html But since EXM messages are generated on the ...
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1answer
49 views

Missing EXM web connection string after installation

During the installation of EXM on Sitecore 8.2 Update7 I started receiving the following error. Any Clues for this exception I am not able to login to CMS No connection string configuration was found ...
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0answers
34 views

Path Analyzer is not showing contact details

We are using path analyzer for campaign map and when we send an email through campaign then path analyzer showing details of the link which we open through email campaign mail. However, it does not ...
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1answer
56 views

Recipient Activity tab under email template item does not track unsubscribe contact data

We are unsubscribing contact through client api and using custom url in email campaign message and calling custom method, we are using the below code : _clientApiService.UpdateListSubscription(new ...
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1answer
97 views

Send email to contact before deleting the contact

We are adding Contact and sending email in Sitecore 9.1.1. We dont want to show that contact in Experience profile so we are deleting that contact on same method after sending email. However, log file ...
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1answer
116 views

I am getting error for email connection setting in Sitecore

I've changed the SMTP setting in Sitecore.EDS.Providers.CustomSMTP.config, Is any other thing to change for the Email Experience Manager(EXM) connection.
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1answer
72 views

Error when click on Subscription confirmation link

Using the below mentioned code for adding contact in List manager using EXM in SXA Sitecore 9.1.1. public ISubscriptionManager SubscriptionManager { get; } public EmailSubscriptionRepository(...
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1answer
43 views

IClientApiService is null if server role is CM

We are adding contact on Email subscription. IClientApiService _clientApiService = ServiceLocator.ServiceProvider.GetService<IClientApiService>(); _clientApiService.UpdateListSubscription(new ...
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1answer
51 views

Redirect to different "Final confirmation page" based on the form from where the request is submitted

I have two WFFM forms. These forms uses a common custom save action to send a double opt-in email using the Sitecore EXM(Subscription Confirmation message). The double opt-in works fine and I receive ...
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1answer
48 views

Can't get contact on Sitecore EXM 9.3

I am using Sitecore 9.3. After I run the EXM campaign.I go to the email and click to see online version. I can get the ec_eq query string on this. Then I tried to dycrypt it but can't get contact ...
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1answer
48 views

Personalization in EXM works partially in Sitecore 9.0.1

I just created a sample newsletter regular email campaign with personalization. I added the rule When the current month is. The mail is sent successfully. But When I view the mail, the mail shows ...
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48 views

Included Recipient List and Total Recipient count is not identical in EXM 3.3

We are using Sitecore 8.1 (rev. 160519) and Email Experience Manager 3.3.0 rev. 16052. EXM is up and running. I have segmented list with some custom rules. When I create a EXM new campaign and add a ...
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1answer
85 views

Sitecore Forms, EXM doesn't show up after upgrading to 9.3

I'm trying to upgrade Db from Sitecore 8.2 to Sitecore 9.3. I have followed the below steps: Extracted the database upgrade scripts from the Database Upgrade Script.zip file that you downloaded ...
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22 views

Error in data reports in EXM 3.3

Email campaign report is not showing data only for few campaigns We are using Sitecore 8.1 (rev. 160519) and Email Experience Manager 3.3.0 rev. 16052. EXM is up and running. Please find below code ...
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1answer
81 views

Custom EXM UI on Sitecore 9.3

I am using Sitecore 9.3. I want to add one custom field on the review tab when sending a quick test email for EXM but can't find where source code to customize that. I saw that all UI is bin to ...
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0answers
45 views

EXM custom token use in query string

We would like to use custom token in URL in EXM email We are sending this email through EXM clientAPI var customTokens = new Dictionary<string, object>(); customTokens.Add($"contactId"...
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1answer
83 views

EXM Open rate is not updated right away

I am working in EXM, I have created an Automated Email campaign and sent mail by using the form action. After opening the mail, I checked the EXM dashboard, but it still shows an open rate as 0.so is ...
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1answer
53 views

ContactIdentifier in EXM Client API

We are trying to use EXM for the subscription, creating a page where user will enter email, click on button and they will get subscription email. Trying to use EXM client API for this ...
2
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1answer
118 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
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0answers
47 views

Failed to send Email via Exm Automated Campaign using sitecore form

I created a sitecore form and trigger an automated email campaign through the form submit action.But it failed to send mail, and when I looked at the log file I got the following message.so can anyone ...
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1answer
26 views

Subscription Form rendering doesn't exists in Layouts/Sublayouts

Planning to implement Email Subscription functionality on our Sitecore Site. I don't find the Subscription Form rendering in the Layouts/Sublayouts to add the form on the page as per this url, https://...
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0answers
107 views

How to send Email using sitecore form in sitecore 9.0.1

I am using sitecore 9.0.1 with sxa 1.7.We have requirement to send the mail once the user get registered. For that i have created a sitecore form with submit action with save data and redirect page ...
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1answer
44 views

Sitecore EXM trial Email Error in sitecore 9.0.1

I am using sitecore 9.0.1 with sxa 1.7.I have created the form with submit action and i want to send email campaign message. Using EXM i created a Automated Email campaign but in the quick test ...
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0answers
33 views

How to get EXM Campign data from x-connect odata service

My requirement is to get triggered email campaign report data from x-connect odata api (https://xccollect/odata) wanted to get data like : email open and click rate , bounce email,spam complain, ...
2
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1answer
46 views

$form_FieldName$ empty value issue Sitecore EXM

I have a scenario, where we have 3 fields(optional - Single line Field) Preferred location 1, Location 2, Location 3 When user fill form based on the field value sending email to the user. If user ...
1
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1answer
80 views

How to get EXM Manager Root programmatically?

Environment: Sitecore 9.2 & SXA 1.8 Scenario: I have multiple Manager Root and also I have a created a custom message template including a couple of custom components that are being used in the ...
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1answer
75 views

EXM A/B test statistics not displayed

Sitecore Version: 9.1 Update 1 In EXM, we created an A/B test campaign. We choose a winner manually (eg. Variant A) for this test. Now once this test is finished, we are unable to see the variant-wise ...
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1answer
107 views

Sitecore Preference Center

This query is related to Sitecore Preference Center. I am having following queries: Is it possible to utilize Sitecore Preference Center for non-Sitecore sites? As per my understanding we can add ...
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1answer
35 views

Custom mailing list instead of Contact List possible in EXM?

Could EXM be extended such that it would use a mailing list from a custom DB instead of getting it from Contact list? Basically we have a custom DB which is frequently updated and new users are added ...
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0answers
23 views

How do I query the Global Opt-out list in SQL Server

We’ve just upgraded from Sitecore 8.2.5 to 9.3. Over the last couple of weeks our EXM global opt-out has increased drastically in size. This happened before and I was able to identify why by querying ...

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