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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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20 views

Sitecore EXM Unable to send mail [on hold]

I am using Sitecore 8.2.7 and i have configured gmail as Custom SMTP i am getting below error. Sitecore.ExM.Framework.Exceptions.Services.AppCenter.AppCenterConnectionException Message: The ...
4
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1answer
50 views

What is the purpose of the EXM MessageStatistics admin page?

I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
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1answer
31 views

Missing EXM web connection string after installation

During installation of EXM on Sitecore 8.2 Update7 I started receiving the following error.Any Clues for this exception i am not able to login to CMS No connection string configuration was found by ...
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1answer
21 views

Getting error while creating email campaign using EXM 3.4 in Sitecore 8.2.2

I have configured EXM in Sitecore 8.2.2 and successfully able to send Email Campaign with Sitecore admin access. But for the ECM Users I am getting below error. Same is working fine in one of our ...
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1answer
52 views

Are incorrect/spam mail id skipped by EXM?

Can anyone explain me about Spam Filter and Spam rules for mail server? My questions are: 1) How EXM ensures that there any functionality, Suppose I am entering the wrong email which is not valid. ...
3
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1answer
33 views

Setting to prevent duplicate item in sitecore is also preventing emails from getting triggered

To prevent duplicate items in Sitecore I used the following setting <setting name="AllowDuplicateItemNamesOnSameLevel" value="false" patch:instead="*[@name='AllowDuplicateItemNamesOnSameLevel']"&...
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1answer
89 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
7
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1answer
358 views

What are the implications of setting EnableTracking to True for “modules_shell” site?

In ECM 2.2, the RegisterEmailOpened.aspx was located in sitecore_modules directory, which is mapped to the Sitecore site "modules_shell". In EXM 3.3, this page is moved to /sitecore/ and made an ashx....
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1answer
14 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
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1answer
37 views

Email sent count is not getting updated

We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
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1answer
38 views

A/B testing using custom email template

I have created a custom message template. I followed this link https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html Now I ...
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1answer
62 views

Render Razor view in Subscribe / Unsubscribe OOTB emails in EXM

How do we render an EXM Razor view with OOTB Subscribe and Unsubscribe emails? I'm hoping there is some straight forward setup document on https://doc.sitecore.net/
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1answer
35 views

EXM Upgrade/Migration

I am looking to migrate EXM 3.4 to Sitecore 9.2. The documentations are available from EXM 3.5, but I cannot find anything related to EXM 3.4 Migration. Is the process same for EXM 3.4 as well, or we ...
4
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2answers
90 views

Not a valid email address

Recipient is skipped. 'Alias PII removed' is not a valid email address. Environment: Sitecore 9.0.2 Functionality: EXM e-mail dispatch Log on CM instance during dispatch: Recipient is skipped. '...
3
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0answers
34 views

Flow of data from email to the EXM dashboard [closed]

I am trying to understand the flow of data from the time a user opens/ click a link in the e-mail to the time it is displayed. I am listing my understanding below. Connecting the dots backwards: ...
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1answer
155 views

List Manager not indexing contacts after CSV import

I am using EXM, and trying to upload contacts via List Manager. After uploading csv I found that recipients are still 0 so I opened log file and I found some Exceptions like that and I would like if ...
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1answer
73 views

10,000+ valid email addresses for Sitecore EXM testing

We have to do stress testing in Sitecore EXM, like running a campaign with 10,000 or more recipients. Any suggestion that how to arrange such big number of valid email addresses for this testing? Does ...
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24 views

Bounce email count is always 0 with Sitecore Email Cloud [duplicate]

I am using EXM with Sitecore 8.2. I have issue with bounce count which is always 0. I am using Sitecore Email cloud (sparkpost). Looking forward for the advice to fix this. Thanks
5
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1answer
412 views

Handling bounces using Sendgrid or Mailjet API

We are currently using custom SMTP provider with Sitecore EXM 3.3. As we know from Sitecore Support, Sitecore handles all bounces (that are read through POP3) as hard bounces in custom SMTP scenario. ...
4
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2answers
422 views

Subject field is empty

We are using an Email Experience Manager (EXM) on a current project. After applying new design (we added new layout and list of renderings to the presentaion of email), we’ve got an issue with subject ...
1
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1answer
44 views

Few campaigns not appearing in EXM dashboard

Environment: Sitecore 9.0.2 and EXM Issue: In the production environment, we have imported around 10 automated campaigns but only 4 are visible in the EXM dashboard under Email campaigns -> Automated....
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26 views

How to track email campaign activity by Sitecore EXM?

I am using Sitecore 8.2 update 5 and EXM 3.4.1. I have created email campaign and track the email open rate but when I am going to campaign to see the result, its showing unopened emails. May I know ...
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1answer
160 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
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1answer
182 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
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1answer
31 views

Email Root Manager - Final Confirmation Page

Sitecore 9.0.2 EXM manager root has the following field Final Confirmation Page - The page displayed after a visitor changes their subscription: I am unable to understand how this actually works. I ...
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1answer
54 views

EXM in multisite environment

I have a problem with EXM on a multisite environment. The application has two sites on the CD, e.g. test.com and test-test2.com. For each of them is configured ManagerRoot with the corresponding ...
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1answer
59 views

How to get the current token while creating custom token for more than one facet field?

I'm trying to create custom tokens for more than one facet field. GetMyCustomFacetValue (this MyCustomFacet facet) is my function to return the responding value to the current token for examlpe ($...
2
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1answer
67 views

Unable to resolve service for type 'Sitecore.EmailCampaign.Cd.Services.IClientApiService'

Sitecore version: 9.0.2 Deployment model: PAAS Scaled What I am doing: I am sending emails through scheduled tasks. The flow is working fine in the On-Premises standalone model. In the higher PAAS ...
2
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0answers
77 views

Sitecore EXM bounce email issue

I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
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1answer
221 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
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0answers
25 views

Hide HTML components in email [closed]

Sitecore version: 9.0.2 Business scenario: If a customer leaves with items in cart, we have to send a mail with the details of the items in the cart. At max, we have to display only 4 items in the ...
3
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0answers
42 views

A/B Testing - Why Variant A mail is being sent to all the recipients as default?

I'm Performing A/B Testing.Having 2 variant mails and 10 recipients. I specified the size of test as 40%. So the mail was sent to 4 recipients. In that 4 recipients, person who received variant B mail,...
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2answers
803 views

Triggered email not sent to few people

ClientApi does not send email to a few email ids and sends to a few randomly on email signup. Could the opt-out list play any role here? We are on Sitecore8.1 Also the Sitecore.EmailExperience....
2
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1answer
197 views

Ampersand in email subject line appears encoded

The name of my client's company contains an ampersand, they use EXM for an email campaign. The issue they are having is that the ampersand appears as &amp; instead of & Tries to enter the ...
3
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1answer
157 views

Analytics data for 'automated' emails from EXM not displayed/present

We have configured an EXM automated campaign and the e-mails are being sent as expected. Looking at the dashboards, all percentage numbers are set to 0%. How is that possible? How EXM knows when a ...
2
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1answer
64 views

Display none attribute is not working

Version detail: Sitecore 9.0.2 XP0 Deployment model: OnPremises Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders. In case a user has less than 4 orders, we ...
4
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1answer
117 views

Email dispatch: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied

Sitecore: 9.0.2 XP0 Standlaone Issue: Unable to send emails as a regular campaign Log in EDS: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; ...
1
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1answer
44 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
12
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1answer
447 views

Broken external links encoding

There's an issue in our EXM when referring to external links. When we insert these links in EXM message editor: http://www.huffingtonpost.com/2014/05/23/rock-climbing-cat_n_5380069.html?utm_hp_ref=...
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0answers
96 views

Index was outside the bounds of the array exception when using personalisation via EXM

When I try to personalise an element within an email, I receive an error: [IndexOutOfRangeException: Index was outside the bounds of the array.] Sitecore.Data.Query.Tokenizer.NextToken() +2090 ...
8
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3answers
601 views

Is there a way to check EXM version?

I just finished an update of EXM from 3.4 to 3.5 and despite the fact, that everything ran smoothly, how do I know that 3.5 is there? If check the DLL is the answer, please advise which one and if is ...
1
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2answers
80 views

How to configure a custom EXM Unsubscribe Page?

I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2. While doing my part of the research found out this link - EXM Custom Unsubscribe but it's ...
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0answers
29 views

Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens

How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models? Here's my data: { "Id":"126", "Fruits":[{"Number":"111", "Name":"...
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2answers
304 views

Sender's email is invalid in Sitecore EXM

I have successfully configured Email cloud service in our environment by testing the connection of the Email manage root. But upon testing by sending the email, I wasn't able to send an email and ...
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0answers
37 views

Fetching Contact from EXM Query String returns null or empty

I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
0
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1answer
54 views

Pass form field value to controller rendering in EXM

I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
1
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0answers
49 views

EXM email links throw potentially dangerous request error

Our application is on Sitecore 9.0.2 We have configured a list of Internal links in our Email(Header) The Link on the email is getting generated as shown below:- https://{hostname}/sitecore%...
1
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1answer
59 views

Unable to send more than 2 emails using Sitecore form extensions

We have created a sitecore 9 form, installed sitecore form extensions and on submit action we selected 3 send mail actions and 1 show form page action (which takes to thank you page). Each send email ...
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0answers
43 views

How do I read different sitecore fields in the mail?

Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
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0answers
57 views

Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm

When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form. I created a ...