Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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7
votes
2answers
4k views

A route named x is already in the route collection. Route names must be unique

EXM is throwing error when I go to the dashboard. I see the following error in the Sitecore log file. Exception System.ArgumentException: A route named 'CountriesV1' is already in the route ...
5
votes
3answers
586 views

PaaS compatibility for WFFM and EXM?

Are the current versions of WFFM and/or EXM supported on Azure PaaS?
5
votes
1answer
131 views

How to configure the "message transfer agent" for EXM 3.4

I have Sitecore 8.2 site and i have configured EXM 3.4 as per EXM installation guide. In guide, there is step to configure the Email Delivery service in app center. But in App center, there is "Email ...
5
votes
2answers
493 views

Subject field is empty

We are using an Email Experience Manager (EXM) on a current project. After applying new design (we added new layout and list of renderings to the presentaion of email), we’ve got an issue with subject ...
2
votes
1answer
388 views

EXM - reports email campaign sent successfully - zero emails actually sent

We have an instance of Sitecore 8.2 update 5 using XDB cloud and EXM hosted in Azure using PaaS AppServices. I am testing EXM and trying to send test email campaigns from our CM instance. However ...
1
vote
1answer
479 views

List Manager not indexing contacts after CSV import

I am using EXM, and trying to upload contacts via List Manager. After uploading csv I found that recipients are still 0 so I opened log file and I found some Exceptions like that and I would like if ...
17
votes
4answers
2k views

Is there anyway to improve the speed that List Manager builds a list?

In Sitecore 8.X, the List Manager is the primary tool used to import contacts and create audience lists for Sitecore. This is a dependency in EXM as well for creating message dispatches against a List ...
7
votes
2answers
610 views

How to use HTML markup in CustomTokens of automated messages?

I use ClientApiService from Sitecore 9.1 to send e-mails programmatically and I don't use custom facests to store custom token information. I have automated message based on web item with usage of ...
4
votes
3answers
446 views

How to transfer EXM campaign and mail between environments?

My customer has prepared an automated campaign on the test environment. The campaign is used in a Form and is working fine on that test environment. I need to transfer the form and the campaign to ...
2
votes
0answers
250 views

Sitecore EXM bounce email issue

I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
1
vote
1answer
222 views

How to separate between Unsubscribe confirmation page and Subscription confirmation page?

On a manager root in EXM (9.0.1), the "Final Confirmation Page" is used for both subscription confirmation (after a subscribed user clicks the "confirm" link in the confirmation email), as well as ...
1
vote
1answer
216 views

Get access to contact ID in EXM email

I need access to the contact id in my emails. I currently use the tracker in a rendering controller, but it only runs once for all emails. (Wondering if caching is turned on or I need to open enable ...
12
votes
2answers
2k views

Disable EXM and remove connection strings

I've disabled EXM (in Sitecore 9.0.1): <setting name="EXM.Enabled" value="false" /> I've also removed the exm.master, EXM.CryptographicKey and EXM.AuthenticationKey connection strings. I'm ...
6
votes
1answer
654 views

Sitecore EXM insert Custom tokens issue

I am using Sitecore 9.0.1 and I am trying to insert custom tokens to email in EXM. I followed Sitecore's documentation and spent hours investigating possible solutions but somehow my tokens did not ...
6
votes
1answer
572 views

Send email with Segmented List - Skipped during message delivery

I have a Sitecore v9.0u1 solution that runs in the Azure.The Sitecore instance and the EXM, Marketing Automation and IndexWorker are all hosted on the same web server for this POC project, and the ...
3
votes
1answer
490 views

How to open an Sitecore Email Experience Manager email in browser

I have a requirement to send an email with View in Browser link. On clicking the link, it has to open the mail in browser. We need to implement this by using EXM Template. Is there a solution for ...
3
votes
2answers
810 views

EXM 3.4 EDS connection timeout exceptions

At the moment we are sending emails using engagement plans and automated actions for EXM. Sometimes we get Sitecore.EDS.Core.Exceptions.ConnectionTimeoutException exceptions. For example checked ...
2
votes
1answer
1k views

Display none attribute is not working

Version detail: Sitecore 9.0.2 XP0 Deployment model: OnPremises Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders. In case a user has less than 4 orders, we ...
1
vote
3answers
668 views

EXM report is empty (data is not being captured) in scaled environment

I am working with Sitecore 9.0 update 2 on Azure. Server is scale out : 1CM and 3CD. After email campaign is run, we can receive email but reporting is not working. It doesn't have any data is as ...
1
vote
1answer
479 views

exm error pauses the sending of letters

Sitecore 8.2 update 7, Exm 3.5 In the EDS log we see this: MessageTaskRunner worker thread 4 11:10:59 ERROR SendEmailError: ChilkatLog: SendEmail: DllDate: Aug 31 2017 ChilkatVersion: 9.5.0.69 ...
1
vote
2answers
448 views

EXM Custom Unsubscribe

We have developed a custom unsubscribe functionality. So, instead of Unsubscribe.aspx which is by default, we would like the control to hit Newsletter.aspx. The redirection is proper and with ...
1
vote
0answers
108 views

Fetching Contact from EXM Query String returns null or empty

I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
0
votes
1answer
116 views

Is there any way to update the response of a controller action by pipeline process?

Is there any way that I can update the response of a controller action by pipeline process? In httpRequestEnd or httpRequestBegin for example P.S: I'm using Sitecore 9 update 1 included EXM. I created ...
0
votes
1answer
251 views

Is there a recommended way to retrieve information about the current recipient in EXM?

As the title says. If I have some logic to run that requires information about the current contact / recipient an email is being sent to, e.g. contact facets, what is the best way to get a hold of ...