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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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284 views

EXM $firstname$ token not replaced in email online version

I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server. I use token $firstname$ in the ...
6
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192 views

Disable EXM dispatch on CM and offload to DDS?

We are implementing an EXM solution for sending bulk mail, but have come across an issue in scaled environments when using a Dedicated Dispatch Server. We have offloaded all dispatch to the DDS by ...
4
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1answer
47 views

What is the purpose of the EXM MessageStatistics admin page?

I have heard about and seen referenced the page /sitecore/admin/MessageStatistics.aspx which looks like is for EXM statistics. What exactly is the purpose of this page, when should I use it, and what ...
3
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42 views

A/B Testing - Why Variant A mail is being sent to all the recipients as default?

I'm Performing A/B Testing.Having 2 variant mails and 10 recipients. I specified the size of test as 40%. So the mail was sent to 4 recipients. In that 4 recipients, person who received variant B mail,...
3
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1answer
156 views

Analytics data for 'automated' emails from EXM not displayed/present

We have configured an EXM automated campaign and the e-mails are being sent as expected. Looking at the dashboards, all percentage numbers are set to 0%. How is that possible? How EXM knows when a ...
3
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0answers
384 views

Trigger Engagement Plan for an email-id when Email is sent to an user

I am new to engagement plans and trying to setup one for a requirement, using Sitecore 8.1 Requirement: Send an Offer Email with offer link to user email-id Send a reminder email after 24 hours if ...
2
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0answers
77 views

Sitecore EXM bounce email issue

I am using EXM with Sitecore 9.0. I have issue with bounce rate, it is always zero. I am using custom smtp and configured pop3 details already. I have deliberately sent some emails to wrong email ...
2
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0answers
323 views

EXM not dispatching emails, timeout error, sql exception

We are using: Sitecore.NET 8.2 (rev. 170407) Email Experience Manager 4.0.1 rev. 170105 Exception details as follows: 10000 17:25:39 ERROR Exception: System.Data.SqlClient.SqlException Message: ...
1
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1answer
19 views

Getting error while creating email campaign using EXM 3.4 in Sitecore 8.2.2

I have configured EXM in Sitecore 8.2.2 and successfully able to send Email Campaign with Sitecore admin access. But for the ECM Users I am getting below error. Same is working fine in one of our ...
1
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1answer
89 views

EXM Report | Data is not getting aggregated

Environment details: Sitecore 9.0.2 Scaled in PAAS model What is happening: We have deployed a set of e-mail campaigns, both regular and automated in the environment. The mails are getting triggered ...
1
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1answer
37 views

Email sent count is not getting updated

We have one issue in EXM, that it's not updating "Sent" count, although emails are getting delivered successfully. EXM version is 4.0.0 rev. 161028 and Sitecore version is 8.2. (Also it's not sending ...
1
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0answers
93 views

Index was outside the bounds of the array exception when using personalisation via EXM

When I try to personalise an element within an email, I receive an error: [IndexOutOfRangeException: Index was outside the bounds of the array.] Sitecore.Data.Query.Tokenizer.NextToken() +2090 ...
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29 views

Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens

How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models? Here's my data: { "Id":"126", "Fruits":[{"Number":"111", "Name":"...
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37 views

Fetching Contact from EXM Query String returns null or empty

I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
1
vote
1answer
43 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
1
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0answers
49 views

EXM email links throw potentially dangerous request error

Our application is on Sitecore 9.0.2 We have configured a list of Internal links in our Email(Header) The Link on the email is getting generated as shown below:- https://{hostname}/sitecore%...
1
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0answers
42 views

How do I read different sitecore fields in the mail?

Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
1
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0answers
57 views

Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm

When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form. I created a ...
1
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0answers
34 views

Pipeline threw a ContactLockException. Processing the task will be retried later

In my system I have 200+ automated emails which needs to be triggered to all registered user (based on condition) overnight. However, few emails are not getting send and getting stuck. I have manually ...
1
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405 views

Sitecore EXM View Online link issue

We are using Email Experience Manager 3.4.0 rev. 161028. In our newsletter, we included a link (anchor tag) to view the online version of the email. The links works well in local and staging but it ...
0
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25 views

How to track email campaign activity by Sitecore EXM?

I am using Sitecore 8.2 update 5 and EXM 3.4.1. I have created email campaign and track the email open rate but when I am going to campaign to see the result, its showing unopened emails. May I know ...
0
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1answer
54 views

EXM in multisite environment

I have a problem with EXM on a multisite environment. The application has two sites on the CD, e.g. test.com and test-test2.com. For each of them is configured ManagerRoot with the corresponding ...
0
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29 views

Component is not showing in Sitecore EXM editor unless it is saved

When editing the email in the Email Experience Manager, click the Add a new component button. Added Image component by clicking on + Add here buttons. After adding nothing was shown but after ...
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51 views

Creating Sitecore EXM Regular campaign programatically

I am using Sitecore 9.1.1 and want to create an EXM regular campaign via code.
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51 views

Create EXM campagin dynamically

I am using sitecore 9.1.1 and I have created a custom newsletter template for EXM and I am able to create Email campaigns absed on this template now my requirement is that i have a data template and i ...
0
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0answers
85 views

EXM issue : Failed to send '579dc3d4-4aee-4308-af71-f5202483356f' (messageid) to 'website PII removed'

We have a setup where we send the reports to customer using EXM in sitecore 9. I keep getting exception in EXM log where its unable to deliver all mails to recipients. ERROR [AutomatedMessageHandler] ...
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62 views

EXM Unsubscription - cannot resolve contactid or messageId from ec_eq parameter

In Sitecore 9.1, we have custom unsubscription logic where we need to get the messageId and ContactId from ec_eq parameter in the query string. We are using below code for the same ...
0
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1answer
58 views

How to get the current token while creating custom token for more than one facet field?

I'm trying to create custom tokens for more than one facet field. GetMyCustomFacetValue (this MyCustomFacet facet) is my function to return the responding value to the current token for examlpe ($...
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102 views

Not able to call an url in a Commerce Plugin

i'm trying to call an endpoint from our Commerce Plugin. The aim is, to trigger an email from the Commerce Plugin by calling an url with some parameters, i tried to use the method ...
0
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27 views

EXM 3.4 alternative text encoding issues

We have Sitecore 8.2.0 and EXM 3.4 on it. There is a bug in regards saving the alternate text (maybe some else fields as well) - it is being saved with wrong encoding. I am trying to create a regular ...
0
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1answer
62 views

Render Razor view in Subscribe / Unsubscribe OOTB emails in EXM

How do we render an EXM Razor view with OOTB Subscribe and Unsubscribe emails? I'm hoping there is some straight forward setup document on https://doc.sitecore.net/
0
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1answer
158 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
0
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1answer
221 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
0
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1answer
181 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...