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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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17
votes
4answers
1k views

Is there anyway to improve the speed that List Manager builds a list?

In Sitecore 8.X, the List Manager is the primary tool used to import contacts and create audience lists for Sitecore. This is a dependency in EXM as well for creating message dispatches against a List ...
15
votes
2answers
2k views

Passing data to emails sent through EXM

We are facing a problem with sending trigger-emails from EXM. We have created a page with a custom HTML form used for meter readings. The business logic is as follows: The user receives an email with ...
13
votes
3answers
3k views

LinkManager returning inconsistent Server Url

So, I have a rather complex issue to detail out here. the TL;DR is that Link Manager is returning inconsistent results in the GetServerUrl() method when given what appears to be the same parameters. ...
12
votes
2answers
1k views

Disable EXM and remove connection strings

I've disabled EXM (in Sitecore 9.0.1): <setting name="EXM.Enabled" value="false" /> I've also removed the exm.master, EXM.CryptographicKey and EXM.AuthenticationKey connection strings. I'm ...
12
votes
1answer
493 views

Subscribing to EXM Email: How do you manage multiple contacts using the same computer?

We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
12
votes
1answer
446 views

Broken external links encoding

There's an issue in our EXM when referring to external links. When we insert these links in EXM message editor: http://www.huffingtonpost.com/2014/05/23/rock-climbing-cat_n_5380069.html?utm_hp_ref=...
11
votes
1answer
794 views

Using EXM for sending about 4 million emails a day

We use the EXM with Sitecore Email Cloud on our project and going to push 4 million emails a day. Currently we working on setting up a production servers structure. Is it needed to use dispatch ...
8
votes
2answers
175 views

Can ECM 2.2 be upgraded with analytics data to EXM 3.3 at all?

After reading this written by Sitecorehacker on the Sitecore Slack channel I fell off my seat: "The "upgrade" from 3.2 to 3.3.. goes silent and walks away I kid, but not really. The upgrade form 3.2 ...
8
votes
3answers
600 views

Is there a way to check EXM version?

I just finished an update of EXM from 3.4 to 3.5 and despite the fact, that everything ran smoothly, how do I know that 3.5 is there? If check the DLL is the answer, please advise which one and if is ...
8
votes
1answer
203 views

Converting users to contacts when upgrading from v7.5 to v8.0

We have a v7.5 instance that we are going to upgrade to v8.1-3. Current we have ECM 2.2 installed and we have used it a bit. We have a large number of users that have been imported in to the system ...
8
votes
0answers
288 views

EXM $firstname$ token not replaced in email online version

I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server. I use token $firstname$ in the ...
7
votes
1answer
527 views

How does Sitecore EXM track the Email Opens Rate?

I am using EXM Version 9.0.1, with Sitecore 9 update 1 installation. I have created the campaign and want to track the email open rate in the report section, but my Email open rates are not capturing ...
7
votes
2answers
235 views

How to use HTML markup in CustomTokens of automated messages?

I use ClientApiService from Sitecore 9.1 to send e-mails programmatically and I don't use custom facests to store custom token information. I have automated message based on web item with usage of ...
7
votes
2answers
340 views

How does the SPAM detection work with EXM and Sitecore MTA

I want to explain to our client where the numbers from the SPAM complaints come from. But I actually don't know how this gets tracked or functions. Each email campaign report shows a bunch of ...
7
votes
1answer
371 views

EXM 3.4 - Subscription Page

I'm using Sitecore 8.2 and EXM 3.4 and I'm not sure when the Subscription Page is used. I'm not able to find it in the Sitecore docs either... there's no mention of the Subscription Page: EXM manager ...
7
votes
2answers
2k views

A route named x is already in the route collection. Route names must be unique

EXM is throwing error when I go to the dashboard. I see the following error in the Sitecore log file. Exception System.ArgumentException: A route named 'CountriesV1' is already in the route ...
7
votes
1answer
358 views

What are the implications of setting EnableTracking to True for “modules_shell” site?

In ECM 2.2, the RegisterEmailOpened.aspx was located in sitecore_modules directory, which is mapped to the Sitecore site "modules_shell". In EXM 3.3, this page is moved to /sitecore/ and made an ashx....
6
votes
3answers
826 views

Is MongoDB a prerequisite to install EXM?

I'm installing the EXM 3.5 initial release in a recent upgraded Sitecore 8.2 update 5 (from update 2), and I am mentioning that because I had to set Xdb.Enabled and Xdb.Tracking.Enabled to false in ...
6
votes
3answers
665 views

Sitecore Email Cloud compared to the custom SMTP

While doing email action for workflow on Sitecore 9 PaaS. I came around terms like Custom SMTP and Sitecore email cloud. I need some inputs around Custom SMTP . I understand it is same what we do ...
6
votes
1answer
356 views

Send email with Segmented List - Skipped during message delivery

I have a Sitecore v9.0u1 solution that runs in the Azure.The Sitecore instance and the EXM, Marketing Automation and IndexWorker are all hosted on the same web server for this POC project, and the ...
6
votes
1answer
755 views

How do I execute an action when a user clicks a link in an EXM email?

I would like to execute an a rule (condition and action) when a user clicks a link in an EXM email. The ability to trigger a goal would also be acceptable. This seems like a simple request, but ...
6
votes
1answer
232 views

Unsubscribe pipelines in EXM

We are running Email Experience Manager in Sitecore 9.1 with custom processors in the UnsubscribeFromList & UnsubscribeFromAllEvent pipelines in order to sync email subscriptions to a 3rd party ...
6
votes
1answer
390 views

Sitecore EXM insert Custom tokens issue

I am using Sitecore 9.0.1 and I am trying to insert custom tokens to email in EXM. I followed Sitecore's documentation and spent hours investigating possible solutions but somehow my tokens did not ...
6
votes
2answers
107 views

How do I get EXM 3.5 databases on SQL 2014?

I'm trying to setup EXM 3.5 on my Sitecore 8.2u5 instance, which uses a SQL 2014 server. The databases that EXM 3.5 delivers and according to its installation guide you have to attach, seem to be made ...
6
votes
1answer
412 views

EXM: Adding “List-Unsubscribe” header to emails

We are currently trying to improve spam-scores for our customers' email campaigns and have used the tool https://www.mail-tester.com/ which states that we are being penalized by not including a List-...
6
votes
0answers
193 views

Disable EXM dispatch on CM and offload to DDS?

We are implementing an EXM solution for sending bulk mail, but have come across an issue in scaled environments when using a Dedicated Dispatch Server. We have offloaded all dispatch to the DDS by ...
5
votes
3answers
398 views

Sitecore 9 EXM - where is it?

What happened with EXM on Sitecore 9? The latest EXM module says it only works on SC 8.2, there isn't anything for SC 9. I've read that it is integrated on SC now and it is not a module anymore so why ...
5
votes
3answers
570 views

PaaS compatibility for WFFM and EXM?

Are the current versions of WFFM and/or EXM supported on Azure PaaS?
5
votes
1answer
957 views

EXM error: Empty strings are not allowed. Parameter name: listId

On a clean install of Sitecore 8.2.1 with EXM 3.4 installed, we're receiving a message of "A serious error occurred please contact the administrator" when attempting to add an Included List in the ...
5
votes
1answer
272 views

EXM newsletter content not displaying in gmail ([Message clipped])

In our project we are using EXM 3.4 and SItecore 8.2 update 2. When we are sending emails form EXM, mail body content is not displaying correctly. It always generating one hyper link like below. [...
5
votes
1answer
116 views

How to configure the “message transfer agent” for EXM 3.4

I have Sitecore 8.2 site and i have configured EXM 3.4 as per EXM installation guide. In guide, there is step to configure the Email Delivery service in app center. But in App center, there is "Email ...
5
votes
1answer
190 views

Landing pages on ExM 3.4 is only showing RedirectUrlPage.aspx

Whenever we look at email reports in the ExM it only displays links like RedirectUrlPage.aspx, we would like to see the actual destination links people click on. Any idea how to fix this? We are ...
5
votes
2answers
317 views

Cannot send emails as an Engagement Action [closed]

When selecting the action Send Email Campaign Message for an engagement plan in design phase, the dialog box opened up, contains all Email Campaign managers for all sites, but does not include emails ...
5
votes
1answer
162 views

How to configure Sitecore EXM to facilitate domain specific Send From Email IDs

We are on Sitecore ExM 3.5.1 on Sitecore 8.2 Update 6. We are in the process of setting up our production environment. We want the Send From email address to be domain specific. noreply@domain1.com ...
5
votes
1answer
412 views

Handling bounces using Sendgrid or Mailjet API

We are currently using custom SMTP provider with Sitecore EXM 3.3. As we know from Sitecore Support, Sitecore handles all bounces (that are read through POP3) as hard bounces in custom SMTP scenario. ...
5
votes
1answer
823 views

EXM Could not establish trust relationship for the SSL/TLS Secure channel

I've seen an SSL/TLS error a couple of times which causes EXM to fail to send emails (some still work, but not all). It's kind of weird because it happens pretty infrequently and it goes away if you ...
5
votes
1answer
257 views

EXM Export Sent message recipients

There was a button in EXM to export sent message recipients to Excel from the 'Sent email campaigns' page, but the button is missing in EXM 3.3. Is there a way to run such export from the SentMessages ...
5
votes
1answer
227 views

EXM html mail-opened tracking pixel does not contain alt attribute

We are using EXM 3.4 and trying to improve our mail spam test scores and I found that mailtester tells that missing alt attribute on the mail-open tracking pixel gives -0.5 score. I tried to ...
5
votes
2answers
262 views

Automatically create recipient lists for EXM

Sitecore doc Recipient repositories claims "The Email Experience Manager can use various sources of recipients to send email campaigns, including both the sources provided by Sitecore and your own ...
5
votes
2answers
673 views

Send email upon activation of the Marketing Automation plan

I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
5
votes
2answers
165 views

EXM placeholders supporting only XSL renderings?

Does exm only support xsl rendering for placeholders ? If yes what is the best way to build an email template from like 8 different components? Which are html based. I am using EXM 3.5.0 170810 (the ...
5
votes
1answer
488 views

How to find list of of successfully sent emails in EXM

A client has recently had an issue come up during a email campaign blast in EXM. They experienced an error at some point during the process of sending out emails and the statistics show that they only ...
5
votes
1answer
96 views

How can I use token replacement for IElementCollection<TModel> property in message

I created custom facet which has IElementCollection<TModel> property. TModel has properties: Name, Value. How can I implement token replacement in message, if I want to render Value of my ...
5
votes
0answers
464 views

EXM campaign stuck - The contact list 'XXX' is locked by another process [closed]

I'm using CM and Email dispatcher to send emails. A campaign is about to finish, but the dispatchsummary.aspx on my ED server is showing a running job with no actual emails sent. Now this unfinished ...
4
votes
2answers
191 views

Port number appending to email from EXM

When I am sending an email through EXM 3.4 and add our email to the message (as a way for customers to respond to us) it will always append the port number to the mailto link. For example, marketing@...
4
votes
2answers
210 views

Huge Search.Log due to List Manager (while using EXM)?

Our Search.Log files are becoming huge (50-100 MB daily). In it I can see a large amount of queries regarding Contacts and Contactlists to analytics index that run 24/7. Query - (type_t:(contact) ...
4
votes
2answers
420 views

Subject field is empty

We are using an Email Experience Manager (EXM) on a current project. After applying new design (we added new layout and list of renderings to the presentaion of email), we’ve got an issue with subject ...
4
votes
1answer
88 views

What if we don't want to use the EXM Module on Sitecore 9?

We are configuring Sitecore 9.0.2 in a scaled environment and we don't have plans to use the EXM Module. We know how to disable the EXM module but in that case which all roles can be ignored on ...
4
votes
1answer
279 views

Why is sitecore running thousands of sql queries in the background?

When I start up my development site, I can see from SQL server profiler that sitecore (messaginguser) is running about a thousand SQL queries (3400 in 20 sek according to profiler). The content is ...
4
votes
1answer
289 views

Sitecore Personalization on EXM is not working

We use Sitecore 9 update 1 and we utilize the out of the box Email Experience Manager (EXM) of it. But we encountered an issue with regards to personalization of an email campaign. It seems the ...