Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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2
votes
1answer
210 views

Ampersand in email subject line appears encoded

The name of my client's company contains an ampersand, they use EXM for an email campaign. The issue they are having is that the ampersand appears as & instead of & Tries to enter the ...
2
votes
1answer
74 views

Display none attribute is not working

Version detail: Sitecore 9.0.2 XP0 Deployment model: OnPremises Scenario: We are sending an automatic 'HTML' campaign to users listing their last 4 orders. In case a user has less than 4 orders, we ...
4
votes
1answer
188 views

Email dispatch: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied

Sitecore: 9.0.2 XP0 Standlaone Issue: Unable to send emails as a regular campaign Log in EDS: SmtpCmdResp: 554 5.2.0 STOREDRV.Submission.Exception:SendAsDeniedException.MapiExceptionSendAsDenied; ...
12
votes
1answer
465 views

Broken external links encoding

There's an issue in our EXM when referring to external links. When we insert these links in EXM message editor: http://www.huffingtonpost.com/2014/05/23/rock-climbing-cat_n_5380069.html?utm_hp_ref=...
1
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0answers
146 views

Index was outside the bounds of the array exception when using personalisation via EXM

When I try to personalise an element within an email, I receive an error: [IndexOutOfRangeException: Index was outside the bounds of the array.] Sitecore.Data.Query.Tokenizer.NextToken() +2090 ...
8
votes
3answers
647 views

Is there a way to check EXM version?

I just finished an update of EXM from 3.4 to 3.5 and despite the fact, that everything ran smoothly, how do I know that 3.5 is there? If check the DLL is the answer, please advise which one and if is ...
1
vote
2answers
140 views

How to configure a custom EXM Unsubscribe Page?

I am trying to implement a custom unsubscribe page in Sitecore EXM. The setup is running on Sitecore 9.0.2. While doing my part of the research found out this link - EXM Custom Unsubscribe but it's ...
1
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0answers
30 views

Sitecore 9.0.1 EXM Convert Nested Dynamic Objects into Readable Custom Tokens

How to convert nested dynamic objects into readable data when building email custom tokens without using strongly type models? Here's my data: { "Id":"126", "Fruits":[{"Number":"111", "Name":"...
1
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2answers
332 views

Sender's email is invalid in Sitecore EXM

I have successfully configured Email cloud service in our environment by testing the connection of the Email manage root. But upon testing by sending the email, I wasn't able to send an email and ...
1
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0answers
42 views

Fetching Contact from EXM Query String returns null or empty

I'm trying to get information from the contact in code behind the rendering I placed in the EXM message. I currently have a Sitecore form that has only one field, an email field. When submitted it ...
0
votes
1answer
67 views

Pass form field value to controller rendering in EXM

I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
1
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0answers
53 views

EXM email links throw potentially dangerous request error

Our application is on Sitecore 9.0.2 We have configured a list of Internal links in our Email(Header) The Link on the email is getting generated as shown below:- https://{hostname}/sitecore%...
1
vote
1answer
76 views

Unable to send more than 2 emails using Sitecore form extensions

We have created a sitecore 9 form, installed sitecore form extensions and on submit action we selected 3 send mail actions and 1 show form page action (which takes to thank you page). Each send email ...
1
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0answers
46 views

How do I read different sitecore fields in the mail?

Each property detail page has a Request a viewing button which opens a form. The ask is, on the click of the submit button of this form an email with property title, URL, image(Sitecore fields) should ...
1
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0answers
69 views

Custom Sitecore 9 form field is not getting replaced by value when used as a token in the mail using exm

When my page loads with a form, the query string contains a GUID of a property detail item. I want the URL of this property in the mail that triggers on submit button click of the form. I created a ...
0
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0answers
51 views

Creating Sitecore EXM Regular campaign programatically

I am using Sitecore 9.1.1 and want to create an EXM regular campaign via code.
0
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0answers
29 views

Component is not showing in Sitecore EXM editor unless it is saved

When editing the email in the Email Experience Manager, click the Add a new component button. Added Image component by clicking on + Add here buttons. After adding nothing was shown but after ...
1
vote
1answer
46 views

TypeError: ribbonFrame is undefined

I am using Sitecore 9.0.2. I have created custom EXM template using below links: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template....
0
votes
1answer
33 views

Avoid dependency of the CD servers on the content manager to handle ExM 3.4 actions

We have high availability on our front end with a single back-end server. We have noticed that as when we use EXM CD objects (ClientApi) to manage subscriptions, manage any list, or send emails EXM ...
0
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1answer
77 views

Add recipient list in EXM programmatically - Sitecore 9.1.1

I was looking for how to add a list to the Included Recipient List section to an EXM MessageItem programmatically. In Sitecore 8.2 you could do MessageItem.RecipientManager....
0
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0answers
53 views

Create EXM campagin dynamically

I am using sitecore 9.1.1 and I have created a custom newsletter template for EXM and I am able to create Email campaigns absed on this template now my requirement is that i have a data template and i ...
2
votes
1answer
96 views

EXM differences behavior between Sitecore 7.2 and 9.0.2

We are upgrading a custom Sitecore analytics reporting solution from Sitecore 7.2 to 9.0.2. It has the functionality of listing all the email campaign events generated by a specific registered user. ...
2
votes
1answer
237 views

How to solve ambiguous constructors when trying to start Sitecore

We have a local Sitecore 9.0.2 installation that is relatively vanilla. It is currently failing to load the Configuration Manager because of the following error message. Server Error in '/' ...
1
vote
2answers
114 views

Does the Email Preference Center have presentation details to edit?

I'm documenting an EXM setup for Sitecore 9.1 and would like to use the new Email Preference Center. The requirements for setting up a subscription page include the ability to list out certain ...
1
vote
1answer
250 views

Cannot read property 'initialize' of undefined [closed]

I am using Sitecore 8.2 Update 2 and EXM 3.4 Update 1. I have created Regular email campaign. After creating this campaign page, it displays blank page without any information. When I looked at ...
1
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0answers
37 views

Pipeline threw a ContactLockException. Processing the task will be retried later

In my system I have 200+ automated emails which needs to be triggered to all registered user (based on condition) overnight. However, few emails are not getting send and getting stuck. I have manually ...
1
vote
1answer
91 views

Item Created Event for Web database and send email

I have a requirement to send a email to subscribers once a blog will be available publicly. Requirement is very specific that email will be send only one time when item is created, not on update or ...
1
vote
2answers
196 views

EXM Custom Unsubscribe

We have developed a custom unsubscribe functionality. So, instead of Unsubscribe.aspx which is by default, we would like the control to hit Newsletter.aspx. The redirection is proper and with ...
-1
votes
1answer
37 views

List Manager considers 2 entries with same first and last name, same contact

I tried to use EXM and upload CSV file which contains first name, last name and Email for two contacts with the same first name and last name but 2 different mails. Sitecore considers them as they ...
1
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0answers
98 views

EXM issue : Failed to send '579dc3d4-4aee-4308-af71-f5202483356f' (messageid) to 'website PII removed'

We have a setup where we send the reports to customer using EXM in sitecore 9. I keep getting exception in EXM log where its unable to deliver all mails to recipients. ERROR [AutomatedMessageHandler] ...
0
votes
0answers
74 views

EXM Unsubscription - cannot resolve contactid or messageId from ec_eq parameter

In Sitecore 9.1, we have custom unsubscription logic where we need to get the messageId and ContactId from ec_eq parameter in the query string. We are using below code for the same ...
6
votes
1answer
406 views

Sitecore EXM insert Custom tokens issue

I am using Sitecore 9.0.1 and I am trying to insert custom tokens to email in EXM. I followed Sitecore's documentation and spent hours investigating possible solutions but somehow my tokens did not ...
0
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0answers
37 views

Recipients in EXM count is always 0 [duplicate]

I tried to use EXM in siteore and I uploaded CSV file I already got message that was "Contacts expected to be imported are 2" but "Recipients" are still 0 like in attached Images so I can't complete ...
6
votes
1answer
298 views

Unsubscribe pipelines in EXM

We are running Email Experience Manager in Sitecore 9.1 with custom processors in the UnsubscribeFromList & UnsubscribeFromAllEvent pipelines in order to sync email subscriptions to a 3rd party ...
7
votes
2answers
291 views

How to use HTML markup in CustomTokens of automated messages?

I use ClientApiService from Sitecore 9.1 to send e-mails programmatically and I don't use custom facests to store custom token information. I have automated message based on web item with usage of ...
0
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0answers
40 views

Sitecore EXM Sent Email Campaign Reports are not updating [duplicate]

I am using Sitecore9Update2 and configuring EXM in localbox.I am able to sent emails but reports are not updating.
1
vote
3answers
311 views

EXM report is empty (data is not being captured) in scaled environment

I am working with Sitecore 9.0 update 2 on Azure. Server is scale out : 1CM and 3CD. After email campaign is run, we can receive email but reporting is not working. It doesn't have any data is as ...
2
votes
1answer
61 views

Disabling EXM throws exception in logs about Dimension ID b459a0ca-9f43-4ac1-8e6d-549e2a3de674

We are on Sitecore 9.0.2 upgraded scaled instance. Since we don’t have plans to use EXM module hence we disabled it. After disabling we are getting the following frequent exception in the logs: ...
1
vote
1answer
272 views

How to send email to specific user in Sitecore 9.1

I want to have endpoint Email\Email on my sitecore instance which could send email to specific user, so other applications will be able to use email templates from sitecore. Previously on 8.2 I used ...
1
vote
1answer
236 views

EXM can't track Opens rate or Clicks rate

I tried to send Email Campaign with first name ,last name and some other fields and I've received emails but still sent email campaign in reports return 0 although I opened email which I received and ...
2
votes
1answer
150 views

Personalize an Email Campaign message

I am working on the personalization of the Email Campaign OOTB of Sitecore 9 Update 1. What I need to do is to be able to send a content to specific segments of recipients/contacts. What I did: ...
0
votes
0answers
43 views

How to create custom email template in sitecore9.1(Bcc,cc,from..) [duplicate]

In sitecore 8.2 wffm having send email in that by default consisting ( from,cc,bcc mail contact us ), but in sitecore 9.1 there is no choice so , When the form is submitted then email is send to ...
2
votes
1answer
345 views

EXM headers adding bounce@spe.sitecoremail.com as the sender

As a precaution, our distribution groups have a limited number of email addresses that they will accept messages from. In anticipation of the EXM usage, the email used (e.g. SitecoreExm@domain.com) ...
1
vote
1answer
194 views

Sitecore 9.1 EXM not recording email clicks [closed]

I am on Sitecore 9.1. I am able to send emails and emails sent and open are being recorded but no emails clicks are being recorded. The links in the email are being sent through the RedirectUrl.aspx ...
3
votes
1answer
100 views

How to add data from submitted form fields to EXM message template

Sitecore.NET 9.0.2, EXM Hi there, I am using the Sitecore Forms Extension module (https://github.com/bartverdonck/Sitecore-Forms-Extensions) to allow my client to add file attachments to forms on ...
0
votes
1answer
48 views

Idea to send EXM message from WFFM form with custom tokens and recipient based on country

Sitecore 8.2, EXM 3.4 My client would like to send an automated e-mail, triggered by submitting an WFFM form. This is possible out of the box, however, my client would like the recipient of the ...
1
vote
1answer
317 views

EXM Email Send Failure

I have installed Sitecore 9.1 on my local machine - Windows 10 and trying to run a sample campaign using out of the box EXM using custom smtp (using my gmail server). The EXM shows a success message ...
0
votes
2answers
80 views

Receiving Error “No message id was provided in the request.” during EXM Unsubscribe

I am new to EXM, I am using sitecore 9.0 Update1 and I am able to send the mails via EXM by creating regular Campaign but when I am clicking to unsubscribe its redirecting to home url. This is the ...
0
votes
0answers
103 views

Not able to call an url in a Commerce Plugin

i'm trying to call an endpoint from our Commerce Plugin. The aim is, to trigger an email from the Commerce Plugin by calling an url with some parameters, i tried to use the method ...
2
votes
1answer
29 views

Sending emails in local timezones vs. a single blast

Is there an OOB way to send a single email campaign to recipients in their local timezones vs. sending out a single blast? If not, does anybody have thoughts on how to approach this? Thanks