Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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4
votes
1answer
101 views

What if we don't want to use the EXM Module on Sitecore 9?

We are configuring Sitecore 9.0.2 in a scaled environment and we don't have plans to use the EXM Module. We know how to disable the EXM module but in that case which all roles can be ignored on ...
3
votes
3answers
235 views

How to transfer EXM campaign and mail between environments?

My customer has prepared an automated campaign on the test environment. The campaign is used in a Form and is working fine on that test environment. I need to transfer the form and the campaign to ...
3
votes
1answer
121 views

Sitecore EXM Security Issues

Hide the create list column in the sitecore exm for particular users. We tried to add restrictions in core database the text is hiding still it showing the icon. Is there any way to hide the icon ...
6
votes
0answers
230 views

Disable EXM dispatch on CM and offload to DDS?

We are implementing an EXM solution for sending bulk mail, but have come across an issue in scaled environments when using a Dedicated Dispatch Server. We have offloaded all dispatch to the DDS by ...
1
vote
2answers
156 views

Subject is empty when try to send few variants of message

When I try to send two or more variants of messages, sending is paused and I get an error in log: subject is empty, although I have set it. But if I send simple message with one variants, message will ...
3
votes
1answer
77 views

Email open pixel handler fails in G-Mail

We are running Sitecore 8.2 and EXM 3.4 on it. I just noticed that If I open the email in the web G-Mail client, all image urls are being replaced by google with some proxy. For example the initial ...
4
votes
1answer
315 views

Why is sitecore running thousands of sql queries in the background?

When I start up my development site, I can see from SQL server profiler that sitecore (messaginguser) is running about a thousand SQL queries (3400 in 20 sek according to profiler). The content is ...
0
votes
2answers
258 views

EXM Messages how to insert images in html template

I have created an email template, added the layout and connected it with the .html file. The .html file has tag with the srs property set. In my email when we go to EXM the image is missing since I ...
12
votes
2answers
2k views

Disable EXM and remove connection strings

I've disabled EXM (in Sitecore 9.0.1): <setting name="EXM.Enabled" value="false" /> I've also removed the exm.master, EXM.CryptographicKey and EXM.AuthenticationKey connection strings. I'm ...
3
votes
1answer
97 views

Custom EXM DispatchTask is never executed

I've been following the instructions on how to create custom personalization tokens. After following the instructions everything compiles, and everything seemingly works just fine. I can create a new ...
4
votes
1answer
55 views

EXM automated email campaigns showing outdated content

I've got a few automated email campaigns in Sitecore 9.0 Update-2 that I created from existing pages. I've noticed that if I modify the content or presentation of those pages, the automated emails do ...
2
votes
1answer
549 views

Email campaign paused when dispatch to recipients failed

We have Sitecore 8.2.0 instance with EXM 3.4 on it and during one of campaigns we have experienced strange behavior. The message was sent to more than 41K recepients, however 2 of them were not and ...
4
votes
1answer
439 views

Custom automated campaign not showing in Send Email Campaign Message Action

I am using Sitecore 9 Update 1 Forms. I have created custom automated campaign to send on form button click but I am not able to see my new created campaign in Send Email Campaign Message Action.
0
votes
1answer
72 views

Exm error “Could not fetch list of email clients”

Sitecore.NET 8.2 update 7. EXM 3.5. We use custom smtp. This errors have no effects for sending. Could I off it? Message: The request failed with HTTP status 403: Forbidden. Source: System.Web....
1
vote
3answers
406 views

Getting the email from a form in Sitecore EXM

The team wants to use sitecore forms for its site's transaction. One of the requirements is to use sitecore's Automated email campaign to send the confirmation email of a successful registration. How ...
1
vote
1answer
248 views

exm error pauses the sending of letters

Sitecore 8.2 update 7, Exm 3.5 In the EDS log we see this: MessageTaskRunner worker thread 4 11:10:59 ERROR SendEmailError: ChilkatLog: SendEmail: DllDate: Aug 31 2017 ChilkatVersion: 9.5.0.69 ...
6
votes
3answers
711 views

Sitecore Email Cloud compared to the custom SMTP

While doing email action for workflow on Sitecore 9 PaaS. I came around terms like Custom SMTP and Sitecore email cloud. I need some inputs around Custom SMTP . I understand it is same what we do ...
7
votes
1answer
589 views

How does Sitecore EXM track the Email Opens Rate?

I am using EXM Version 9.0.1, with Sitecore 9 update 1 installation. I have created the campaign and want to track the email open rate in the report section, but my Email open rates are not capturing ...
5
votes
2answers
300 views

Automatically create recipient lists for EXM

Sitecore doc Recipient repositories claims "The Email Experience Manager can use various sources of recipients to send email campaigns, including both the sources provided by Sitecore and your own ...
5
votes
1answer
281 views

EXM newsletter content not displaying in gmail ([Message clipped])

In our project we are using EXM 3.4 and SItecore 8.2 update 2. When we are sending emails form EXM, mail body content is not displaying correctly. It always generating one hyper link like below. [...
1
vote
1answer
134 views

Unable to set the Subject line even with 'Set Page Title' Rendering

I am trying to set up a campaign in EXM to send an email based on a Sitecore page. However, when I get to the message part I am unable to set the subject line. I have added the "Set Page Title" ...
3
votes
2answers
149 views

Anchor Link HREF is getting removed in EXM 3.4

In my newsletter, we have an anchor bar implementation. Anchor Bar has all list of anchor links. After clicking on anchor links, Newsletter should scroll to specific Anchor Target. I am using HTML <...
0
votes
1answer
90 views

Anchor tag not scrolling in EXM Generated in Outlook and GMail

I am sending email from Sitecore EXM 3.3. The email has a list of the Article as links on top and detailed articles list are at the bottom of the email. When user will click on an article link, the ...
3
votes
2answers
292 views

EXM Quick Test Error “Sitecore App Center password is not set” for SitecoreApps/Loader.aspx page

We are getting below error in EXM when we were performing quick test during setup. <a href='/sitecore/shell/applications/SitecoreApps/Loader.aspx' target='_blank'>Sitecore App Center</a> ...
5
votes
1answer
192 views

How to create a custom segment condition using a between expression

Is it possible to create a custom segment condition that you pass in two values into and then perform a conditional expression between two values. e.g. Create a segmented list if the IndexedContact ...
2
votes
1answer
139 views

Sitecore 8.2.0 + EXM 3.4 email open task errors

We are running a Sitecore 8.2.0 instance with EXM 3.4 In logs there are bunch of exceptions like: 9200 04:19:17 ERROR Failed to process an email opened task Exception: Sitecore.Modules.EmailCampaign....
0
votes
2answers
339 views

Email Experience Manager(EXM) campaign page error

When I open Exm campaign page it throws error "A serious error occurred please contact the administrator" This error has appeared at the same time on different servers. Sitecore returned it from ...
2
votes
1answer
89 views

Add Visitor into Contact List [duplicate]

For hands-on on Sitecore Automation tool, I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
1
vote
1answer
47 views

Which user sent an email campaign in EXM?

How can I see which user created a campaign in Sitecore EXM, and which user scheduled or sent the campaign?
3
votes
1answer
133 views

Multisites View Message Online in Sitecore 9 EXM

How to view the email campaigns online in a multisite solution? Because the link always redirects me to the default site (Site1) even when the email campaign was sent in Site2 Email Root This is what ...
7
votes
2answers
2k views

A route named x is already in the route collection. Route names must be unique

EXM is throwing error when I go to the dashboard. I see the following error in the Sitecore log file. Exception System.ArgumentException: A route named 'CountriesV1' is already in the route ...
1
vote
1answer
177 views

How to separate between Unsubscribe confirmation page and Subscription confirmation page?

On a manager root in EXM (9.0.1), the "Final Confirmation Page" is used for both subscription confirmation (after a subscribed user clicks the "confirm" link in the confirmation email), as well as ...
6
votes
2answers
706 views

Send email upon activation of the Marketing Automation plan

I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
4
votes
1answer
328 views

Sitecore Personalization on EXM is not working

We use Sitecore 9 update 1 and we utilize the out of the box Email Experience Manager (EXM) of it. But we encountered an issue with regards to personalization of an email campaign. It seems the ...
1
vote
1answer
65 views

How to Detect Editor if it is in EXM body editor

Is there a way to detect the experience editor I am at is the editor in Email Experience Manager message body?
12
votes
1answer
509 views

Subscribing to EXM Email: How do you manage multiple contacts using the same computer?

We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
1
vote
1answer
590 views

Customizing the EXM subscription confirmation template

We have a requirement to customize the look of the confirmation emails sent by EXM when a user subscribes to a contact list, specifically we need a custom header and footer. I have tried to replace ...
1
vote
2answers
176 views

What is the IP range of Sitecore Email Cloud (port 587)

We are setting up a new production environment which utilizes the new Sitecore Email Cloud (Sparkpost and EXM 3.4). Our hosting vendor does not allow us to open for all traffic on port 587, so we need ...
0
votes
2answers
204 views

Email Experience Manager Module Installation Issue

I have Sitecore 8.2 update 5 and am trying to install Email Experience Manager 3.5 rev. 170810 (Initial Release) From the downloaded & extracted zip, I have uploaded - Email Experience Manager 3....
3
votes
1answer
682 views

How to send customize email from sitecore 9.0.1

Previously in Exm 3.5 we send customize email using AsyncSendingManager code. AsyncSendingManager(messageItem).SendStandardMessage(recipientId) In Exm 9.0.1, there is no implementation this class. ...
3
votes
1answer
441 views

Custom tokens in EXM not filled

I'm trying to create a marketing automation EXM campaign with custom-made tokens in the e-mails. To this end, we're importing contacts from a CSV into the xDB and reading them with a custom dispatcher ...
6
votes
1answer
368 views

Send email with Segmented List - Skipped during message delivery

I have a Sitecore v9.0u1 solution that runs in the Azure.The Sitecore instance and the EXM, Marketing Automation and IndexWorker are all hosted on the same web server for this POC project, and the ...
0
votes
2answers
142 views

Sitecore.ListManagement.ListManagerGetContacts Recipient list is always null EXM

I am trying to create an EXM campaign. Somehow, I can send a test e-mail but it always fail, when I try to send it to a list of recipients. What I did: 1- Create a new list by uploading a CSV file (...
5
votes
1answer
200 views

How to trigger an event when a customer don't open email using sitecore 9

We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
2
votes
1answer
291 views

EXM - reports email campaign sent successfully - zero emails actually sent

We have an instance of Sitecore 8.2 update 5 using XDB cloud and EXM hosted in Azure using PaaS AppServices. I am testing EXM and trying to send test email campaigns from our CM instance. However ...
5
votes
1answer
118 views

How to configure the “message transfer agent” for EXM 3.4

I have Sitecore 8.2 site and i have configured EXM 3.4 as per EXM installation guide. In guide, there is step to configure the Email Delivery service in app center. But in App center, there is "Email ...
1
vote
2answers
616 views

Getting - ERROR Failed to send 'Newsletter Sign Up Confirmation' to 'Alias PII removed'

I have installed Sitecore 9 Update 1. I have created scenario where I have created form in Sitecore Forms and triggering Goal during form submit. In Marketing Automation I have created campaign where ...
8
votes
1answer
203 views

Converting users to contacts when upgrading from v7.5 to v8.0

We have a v7.5 instance that we are going to upgrade to v8.1-3. Current we have ECM 2.2 installed and we have used it a bit. We have a large number of users that have been imported in to the system ...
1
vote
0answers
419 views

Sitecore EXM View Online link issue

We are using Email Experience Manager 3.4.0 rev. 161028. In our newsletter, we included a link (anchor tag) to view the online version of the email. The links works well in local and staging but it ...
2
votes
2answers
311 views

Unsubscribe Page on EXM 3.5 throwing 404

I'm using Sitecore 8.2 update 5 and I'm having an issue with unsubscribe page. When I click on the Unsubscribe link generated by EXM with redirectPage url: .../sitecore modules/Web/EXM/...