Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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votes
2answers
312 views

Unsubscribe Page on EXM 3.5 throwing 404

I'm using Sitecore 8.2 update 5 and I'm having an issue with unsubscribe page. When I click on the Unsubscribe link generated by EXM with redirectPage url: .../sitecore modules/Web/EXM/...
3
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1answer
539 views

EXM campaign state change to PAUSED because of CM server IIS pool automatic recycle

I'm on Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I have CM and Dedicated Email Delivery server. Both of them are used by EXM to process email campaigns. Processing a ...
5
votes
1answer
173 views

How to configure Sitecore EXM to facilitate domain specific Send From Email IDs

We are on Sitecore ExM 3.5.1 on Sitecore 8.2 Update 6. We are in the process of setting up our production environment. We want the Send From email address to be domain specific. noreply@domain1.com ...
3
votes
1answer
277 views

EXM databases setup - minimal rights

I am upgrading my Sitecore isntance from 9.0 initial to update-1. In this process I had to deploy the databases for EXM (exm.master and messaging) as that is new in this version. I used the dacpac's ...
6
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2answers
108 views

How do I get EXM 3.5 databases on SQL 2014?

I'm trying to setup EXM 3.5 on my Sitecore 8.2u5 instance, which uses a SQL 2014 server. The databases that EXM 3.5 delivers and according to its installation guide you have to attach, seem to be made ...
8
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0answers
295 views

EXM $firstname$ token not replaced in email online version

I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server. I use token $firstname$ in the ...
0
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1answer
114 views

Prevent an email from being sent to a specific user

Sitecore sales engineers said this scenario is not possible, and it's the one sticking point for a client that wants to use EXM, so I thought I would check with the community. In an email definition, ...
5
votes
3answers
413 views

Sitecore 9 EXM - where is it?

What happened with EXM on Sitecore 9? The latest EXM module says it only works on SC 8.2, there isn't anything for SC 9. I've read that it is integrated on SC now and it is not a module anymore so why ...
3
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2answers
162 views

Install EXM on Azure

I am trying to install Sitecore on Azure using marketplace XP1 template also I need to install EXM, in installation wizard I select Sitecore 8.2 update 5 and EXM module, when I try to open content ...
11
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1answer
818 views

Using EXM for sending about 4 million emails a day

We use the EXM with Sitecore Email Cloud on our project and going to push 4 million emails a day. Currently we working on setting up a production servers structure. Is it needed to use dispatch ...
1
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2answers
767 views

EXM issue with unsubscribe

We are using sitecore 8.2 update 1 with EXM. Mailing campaigns isn't a problem but then when the user clicks on the unsubscribe link they don't see any success message. It's just empty page. ...
5
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1answer
99 views

How can I use token replacement for IElementCollection<TModel> property in message

I created custom facet which has IElementCollection<TModel> property. TModel has properties: Name, Value. How can I implement token replacement in message, if I want to render Value of my ...
4
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1answer
279 views

Does EXM support dynamic recipients and content?

I'm a total novice with EXM and trying to explore it as an option to replace a manual system we use now with SQL (where Sitecore pushes data into a metadata table in SQL when published, and some user ...
4
votes
1answer
238 views

Could not find constructor error with EXM module after upgrade

I installed EXM 3.5 on Sitecore 8.2 Updated 5, and it was running as supposed to work, I tested the Connection and I got the Ok message, but the server restarted and it´s no longer working Sitecore ...
5
votes
2answers
172 views

EXM placeholders supporting only XSL renderings?

Does exm only support xsl rendering for placeholders ? If yes what is the best way to build an email template from like 8 different components? Which are html based. I am using EXM 3.5.0 170810 (the ...
3
votes
2answers
1k views

How to programmatically get a list of contacts by a ContactList Id in Sitecore 8.2

How can we programmatically get the contacts associated to a ContactList by its ContactList Id? Versions we are using: Sitecore 8.2 (rev. 161221) EXM 4.0.1 (rev. 170105)
6
votes
3answers
833 views

Is MongoDB a prerequisite to install EXM?

I'm installing the EXM 3.5 initial release in a recent upgraded Sitecore 8.2 update 5 (from update 2), and I am mentioning that because I had to set Xdb.Enabled and Xdb.Tracking.Enabled to false in ...
3
votes
2answers
398 views

Contact data not visible in ListManager list upon submitting data using “MVC Subscription form” of EXM 3.4

I have Sitecore 8.2 initial, integrated with EXM 3.4. I am using the "MVC subscription form" for adding an email ID into an already created contact list. Upon submitting the email ID, I can see a ...
3
votes
2answers
348 views

How to install Sitecore.EmailCampaign.dll?

my project in visual studio needs Sitecore.EmailCampaign reference but I can not find its .dll file on the Internet. So I'd like to know where and how to download Sitecore.EmailCampaign and than ...
3
votes
2answers
174 views

EXM using different emails but only have 1 contactID in xdb

We are having contactIDs with their an email address, but for specific engagement plans we have for the same user a different email address. How can we define which mail to use when sending out. ...
8
votes
1answer
378 views

EXM 3.4 - Subscription Page

I'm using Sitecore 8.2 and EXM 3.4 and I'm not sure when the Subscription Page is used. I'm not able to find it in the Sitecore docs either... there's no mention of the Subscription Page: EXM manager ...
4
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2answers
193 views

Port number appending to email from EXM

When I am sending an email through EXM 3.4 and add our email to the message (as a way for customers to respond to us) it will always append the port number to the mailto link. For example, marketing@...
5
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3answers
573 views

PaaS compatibility for WFFM and EXM?

Are the current versions of WFFM and/or EXM supported on Azure PaaS?
1
vote
1answer
33 views

How do I update EXM 3.4 Update 1 to Update 2 on my different servers?

I want to update our EXM version to the latest version. We are already on Update 1 but EXM 3.4 Update 2 solves a breaking bug for our client. (importing HTML templates are broken after changes that ...
3
votes
1answer
420 views

How to open an Sitecore Email Experience Manager email in browser

I have a requirement to send an email with View in Browser link. On clicking the link, it has to open the mail in browser. We need to implement this by using EXM Template. Is there a solution for ...
5
votes
1answer
529 views

How to find list of of successfully sent emails in EXM

A client has recently had an issue come up during a email campaign blast in EXM. They experienced an error at some point during the process of sending out emails and the statistics show that they only ...
2
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0answers
342 views

EXM not dispatching emails, timeout error, sql exception

We are using: Sitecore.NET 8.2 (rev. 170407) Email Experience Manager 4.0.1 rev. 170105 Exception details as follows: 10000 17:25:39 ERROR Exception: System.Data.SqlClient.SqlException Message: ...
7
votes
2answers
361 views

How does the SPAM detection work with EXM and Sitecore MTA

I want to explain to our client where the numbers from the SPAM complaints come from. But I actually don't know how this gets tracked or functions. Each email campaign report shows a bunch of ...
6
votes
1answer
192 views

Landing pages on ExM 3.4 is only showing RedirectUrlPage.aspx

Whenever we look at email reports in the ExM it only displays links like RedirectUrlPage.aspx, we would like to see the actual destination links people click on. Any idea how to fix this? We are ...
5
votes
1answer
877 views

EXM Could not establish trust relationship for the SSL/TLS Secure channel

I've seen an SSL/TLS error a couple of times which causes EXM to fail to send emails (some still work, but not all). It's kind of weird because it happens pretty infrequently and it goes away if you ...
4
votes
1answer
501 views

Sitecore Contact Send Email using EXM

I have one Sitecore Register Form (not with WFFM). When user Register, I am trying to send confirmation email. However, somehow this is not working for the first time. My contact is not receiving ...
3
votes
2answers
604 views

EXM 3.4 EDS connection timeout exceptions

At the moment we are sending emails using engagement plans and automated actions for EXM. Sometimes we get Sitecore.EDS.Core.Exceptions.ConnectionTimeoutException exceptions. For example checked ...
4
votes
2answers
218 views

Huge Search.Log due to List Manager (while using EXM)?

Our Search.Log files are becoming huge (50-100 MB daily). In it I can see a large amount of queries regarding Contacts and Contactlists to analytics index that run 24/7. Query - (type_t:(contact) ...
3
votes
0answers
393 views

Trigger Engagement Plan for an email-id when Email is sent to an user

I am new to engagement plans and trying to setup one for a requirement, using Sitecore 8.1 Requirement: Send an Offer Email with offer link to user email-id Send a reminder email after 24 hours if ...
17
votes
4answers
1k views

Is there anyway to improve the speed that List Manager builds a list?

In Sitecore 8.X, the List Manager is the primary tool used to import contacts and create audience lists for Sitecore. This is a dependency in EXM as well for creating message dispatches against a List ...
1
vote
1answer
130 views

Link to secured page is empty in emails

I have a number of EXM Automated Email Campaigns which include links to Sitecore items that are protected by one or more Sitecore roles. It seems that when the emails are sent, all of the links are ...
5
votes
2answers
322 views

Cannot send emails as an Engagement Action [closed]

When selecting the action Send Email Campaign Message for an engagement plan in design phase, the dialog box opened up, contains all Email Campaign managers for all sites, but does not include emails ...
3
votes
1answer
85 views

What is the difference between “clicked”, “browse”, and “productive” in the EXM report?

Can anyone tell me the differences between clicked, browse, and productive in the report (recepients behavior) in Email Experience Manager? I have read the explanation from sitecore documentation but ...
1
vote
2answers
470 views

Sitecore EXM 3.4 Update 1 connectivity error

I have installed EXM 3.4 update 1 on clean Sitecore 8.2 update 2 instance. After completion of post installation steps I am getting below exceptions in log files. Exception: Sitecore.ExM.Framework....
2
votes
1answer
172 views

EXM message engagement plan. Invalid Address state - how it works?

By default, EXM creates an engagement plan for each message being created. There is a specific state "Invalid Address". Currently we have quite a few contacts in there and I just want to ask, what ...
5
votes
1answer
271 views

EXM Export Sent message recipients

There was a button in EXM to export sent message recipients to Excel from the 'Sent email campaigns' page, but the button is missing in EXM 3.3. Is there a way to run such export from the SentMessages ...
0
votes
1answer
201 views

EXM 3.4 configure the “Email Delivery service” [duplicate]

I have install EXM 3.4. now i want to configure the Email Delivery service. What steps i should follow? In App Center there is "Email Delivery for EXM 1.0 - 3.3(Dyn)", can i use this for EXM 3.4?
5
votes
1answer
229 views

EXM html mail-opened tracking pixel does not contain alt attribute

We are using EXM 3.4 and trying to improve our mail spam test scores and I found that mailtester tells that missing alt attribute on the mail-open tracking pixel gives -0.5 score. I tried to ...
13
votes
3answers
3k views

LinkManager returning inconsistent Server Url

So, I have a rather complex issue to detail out here. the TL;DR is that Link Manager is returning inconsistent results in the GetServerUrl() method when given what appears to be the same parameters. ...
6
votes
1answer
418 views

EXM: Adding “List-Unsubscribe” header to emails

We are currently trying to improve spam-scores for our customers' email campaigns and have used the tool https://www.mail-tester.com/ which states that we are being penalized by not including a List-...
3
votes
1answer
1k views

How should I add contact to a list - EXM subscription in Sitecore 8.2

I am using Sitecore 8.2 - Update 2 and EXM 3.4 - Update 1. I have a list, which I want to use for sending e-mail campaigns. I have a custom form, which I want to use for subscription. I found this ...
2
votes
1answer
47 views

EXM ribbon does not contain 'Open Manager' button

Running Sitecore 8.2 rev.161221 and EXM 3.4.1 rev. 170105. The 'Email' ribbon appears on Manager Root item but contains only "Save" and 'Test connection' buttons. Contextual ribbon in Core DB has ...
1
vote
1answer
835 views

In EXM 3.3 why does the link to Unsubscribe.aspx return a 404?

We have a Sitecore 8.1-3 / EXM 3.3 production instance. We have sent out a test email blast. In the footer of the email is a link to /sitecore/unsubscribe.aspx. I notice that when the email ...
1
vote
1answer
66 views

where pdf from EXM attachment stored?

do you know where PDF is stored when we upload it as email attachment from Email Experience Manager? I am using exm 3.1 Thanks.
3
votes
2answers
323 views

Can I set up a domain and configure pre-verified DKIM

I have a verified domain using a DKIM. The DKIM was created by the email relay, added to my DNS, and verified by the relay. Once I got the EXM set up properly and was able to add a domain, Sitecore ...