Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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35 views

How do I update EXM 3.4 Update 1 to Update 2 on my different servers?

I want to update our EXM version to the latest version. We are already on Update 1 but EXM 3.4 Update 2 solves a breaking bug for our client. (importing HTML templates are broken after changes that ...
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1answer
441 views

How to open an Sitecore Email Experience Manager email in browser

I have a requirement to send an email with View in Browser link. On clicking the link, it has to open the mail in browser. We need to implement this by using EXM Template. Is there a solution for ...
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1answer
575 views

How to find list of of successfully sent emails in EXM

A client has recently had an issue come up during a email campaign blast in EXM. They experienced an error at some point during the process of sending out emails and the statistics show that they only ...
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0answers
377 views

EXM not dispatching emails, timeout error, sql exception

We are using: Sitecore.NET 8.2 (rev. 170407) Email Experience Manager 4.0.1 rev. 170105 Exception details as follows: 10000 17:25:39 ERROR Exception: System.Data.SqlClient.SqlException Message: ...
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2answers
393 views

How does the SPAM detection work with EXM and Sitecore MTA

I want to explain to our client where the numbers from the SPAM complaints come from. But I actually don't know how this gets tracked or functions. Each email campaign report shows a bunch of ...
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1answer
195 views

Landing pages on ExM 3.4 is only showing RedirectUrlPage.aspx

Whenever we look at email reports in the ExM it only displays links like RedirectUrlPage.aspx, we would like to see the actual destination links people click on. Any idea how to fix this? We are ...
5
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1answer
993 views

EXM Could not establish trust relationship for the SSL/TLS Secure channel

I've seen an SSL/TLS error a couple of times which causes EXM to fail to send emails (some still work, but not all). It's kind of weird because it happens pretty infrequently and it goes away if you ...
4
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1answer
557 views

Sitecore Contact Send Email using EXM

I have one Sitecore Register Form (not with WFFM). When user Register, I am trying to send confirmation email. However, somehow this is not working for the first time. My contact is not receiving ...
3
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2answers
658 views

EXM 3.4 EDS connection timeout exceptions

At the moment we are sending emails using engagement plans and automated actions for EXM. Sometimes we get Sitecore.EDS.Core.Exceptions.ConnectionTimeoutException exceptions. For example checked ...
4
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2answers
259 views

Huge Search.Log due to List Manager (while using EXM)?

Our Search.Log files are becoming huge (50-100 MB daily). In it I can see a large amount of queries regarding Contacts and Contactlists to analytics index that run 24/7. Query - (type_t:(contact) ...
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0answers
398 views

Trigger Engagement Plan for an email-id when Email is sent to an user

I am new to engagement plans and trying to setup one for a requirement, using Sitecore 8.1 Requirement: Send an Offer Email with offer link to user email-id Send a reminder email after 24 hours if ...
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4answers
1k views

Is there anyway to improve the speed that List Manager builds a list?

In Sitecore 8.X, the List Manager is the primary tool used to import contacts and create audience lists for Sitecore. This is a dependency in EXM as well for creating message dispatches against a List ...
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1answer
130 views

Link to secured page is empty in emails

I have a number of EXM Automated Email Campaigns which include links to Sitecore items that are protected by one or more Sitecore roles. It seems that when the emails are sent, all of the links are ...
5
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2answers
333 views

Cannot send emails as an Engagement Action [closed]

When selecting the action Send Email Campaign Message for an engagement plan in design phase, the dialog box opened up, contains all Email Campaign managers for all sites, but does not include emails ...
3
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1answer
86 views

What is the difference between “clicked”, “browse”, and “productive” in the EXM report?

Can anyone tell me the differences between clicked, browse, and productive in the report (recepients behavior) in Email Experience Manager? I have read the explanation from sitecore documentation but ...
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2answers
499 views

Sitecore EXM 3.4 Update 1 connectivity error

I have installed EXM 3.4 update 1 on clean Sitecore 8.2 update 2 instance. After completion of post installation steps I am getting below exceptions in log files. Exception: Sitecore.ExM.Framework....
2
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1answer
179 views

EXM message engagement plan. Invalid Address state - how it works?

By default, EXM creates an engagement plan for each message being created. There is a specific state "Invalid Address". Currently we have quite a few contacts in there and I just want to ask, what ...
5
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1answer
302 views

EXM Export Sent message recipients

There was a button in EXM to export sent message recipients to Excel from the 'Sent email campaigns' page, but the button is missing in EXM 3.3. Is there a way to run such export from the SentMessages ...
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1answer
204 views

EXM 3.4 configure the “Email Delivery service” [duplicate]

I have install EXM 3.4. now i want to configure the Email Delivery service. What steps i should follow? In App Center there is "Email Delivery for EXM 1.0 - 3.3(Dyn)", can i use this for EXM 3.4?
5
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1answer
236 views

EXM html mail-opened tracking pixel does not contain alt attribute

We are using EXM 3.4 and trying to improve our mail spam test scores and I found that mailtester tells that missing alt attribute on the mail-open tracking pixel gives -0.5 score. I tried to ...
13
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3answers
4k views

LinkManager returning inconsistent Server Url

So, I have a rather complex issue to detail out here. the TL;DR is that Link Manager is returning inconsistent results in the GetServerUrl() method when given what appears to be the same parameters. ...
6
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1answer
428 views

EXM: Adding “List-Unsubscribe” header to emails

We are currently trying to improve spam-scores for our customers' email campaigns and have used the tool https://www.mail-tester.com/ which states that we are being penalized by not including a List-...
3
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1answer
1k views

How should I add contact to a list - EXM subscription in Sitecore 8.2

I am using Sitecore 8.2 - Update 2 and EXM 3.4 - Update 1. I have a list, which I want to use for sending e-mail campaigns. I have a custom form, which I want to use for subscription. I found this ...
2
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1answer
54 views

EXM ribbon does not contain 'Open Manager' button

Running Sitecore 8.2 rev.161221 and EXM 3.4.1 rev. 170105. The 'Email' ribbon appears on Manager Root item but contains only "Save" and 'Test connection' buttons. Contextual ribbon in Core DB has ...
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1answer
860 views

In EXM 3.3 why does the link to Unsubscribe.aspx return a 404?

We have a Sitecore 8.1-3 / EXM 3.3 production instance. We have sent out a test email blast. In the footer of the email is a link to /sitecore/unsubscribe.aspx. I notice that when the email ...
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1answer
68 views

where pdf from EXM attachment stored?

do you know where PDF is stored when we upload it as email attachment from Email Experience Manager? I am using exm 3.1 Thanks.
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2answers
364 views

Can I set up a domain and configure pre-verified DKIM

I have a verified domain using a DKIM. The DKIM was created by the email relay, added to my DNS, and verified by the relay. Once I got the EXM set up properly and was able to add a domain, Sitecore ...
3
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1answer
2k views

“The given key was not present in the dictionary.” error occurs when importing a .csv with custom fields

I want to add custom fields to my import wizard and import a list with values for those new fields. Looking at the examples online this appears to be straight forward. But I am getting an error in ...
4
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1answer
362 views

How to check if contact has ever opened specific EXM email?

I am using Sitecore 8.2 initial release and EXM 4.0.0 rev. 161028 for it. I am creating an engagement plan and I want to create a rule condition which would say "Has contact opened email with ...
0
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1answer
225 views

Is there a recommended way to retrieve information about the current recipient in EXM?

As the title says. If I have some logic to run that requires information about the current contact / recipient an email is being sent to, e.g. contact facets, what is the best way to get a hold of ...
5
votes
1answer
1k views

Send emails from EXM with custom data per triggered email

For a large number of implementations we use business logic to determine the actual body of an email and then send it through either smtp (or a custom save action in WFFM). But would it make sense to ...
2
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2answers
431 views

How to disable “Subscription Notification” emails when subscribing to a list

When users subscribe to a list via ClientApi.UpdateSubscriptions (or using a built in control, presumably) a confirmation email is sent to them even if the confirmSubscription parameter is false. The ...
5
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1answer
1k views

EXM error: Empty strings are not allowed. Parameter name: listId

On a clean install of Sitecore 8.2.1 with EXM 3.4 installed, we're receiving a message of "A serious error occurred please contact the administrator" when attempting to add an Included List in the ...
1
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1answer
306 views

How can I fix EXM 3.3 upgrade causing message view to fail and be mostly blank?

We are working on upgrading to EXM 3.3 from 3.2. On my local sandbox, after performing the upgrade, everything appears to be good except for the fact that when I go to view a message from the manager ...
3
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3answers
749 views

How to build a condition for segment builder based on a EXM campaign

is it possible to build a custom condition for the segment builder that receives an EXM campaign as parameter / context? How? I'm trying to find contacts where a specific facet has the same value as ...
6
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1answer
839 views

How do I execute an action when a user clicks a link in an EXM email?

I would like to execute an a rule (condition and action) when a user clicks a link in an EXM email. The ability to trigger a goal would also be acceptable. This seems like a simple request, but ...
15
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2answers
2k views

Passing data to emails sent through EXM

We are facing a problem with sending trigger-emails from EXM. We have created a page with a custom HTML form used for meter readings. The business logic is as follows: The user receives an email with ...
4
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1answer
83 views

New messages in EXM 3.3 don't have default values for some reason?

I have a Sitecore 8.1 Update 3 instance with a fresh install of EXM 3.3. Everything seems to be set up correctly. I have set it up so the Newsletter message type is available. So I can create a new ...
4
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1answer
521 views

Create Message Options are Blank in EXM

I have a recently upgraded 8.1 Sitecore instance with EXM 3.3 installed. When I try to create a new regular Email Campaign I get the following screen. Am I doing something wrong? Is something not ...
4
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1answer
457 views

EXM Messages sent with images as attachments on version 3.3

In EXM 3.3, for some reason, all of our dispatched emails are getting sent where the images that included in our rich text field (which are all of them) are getting sent as attachments as well as ...
5
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0answers
499 views

EXM campaign stuck - The contact list 'XXX' is locked by another process [closed]

I'm using CM and Email dispatcher to send emails. A campaign is about to finish, but the dispatchsummary.aspx on my ED server is showing a running job with no actual emails sent. Now this unfinished ...
8
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2answers
190 views

Can ECM 2.2 be upgraded with analytics data to EXM 3.3 at all?

After reading this written by Sitecorehacker on the Sitecore Slack channel I fell off my seat: "The "upgrade" from 3.2 to 3.3.. goes silent and walks away I kid, but not really. The upgrade form 3.2 ...

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