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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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4
votes
1answer
347 views

How to check if contact has ever opened specific EXM email?

I am using Sitecore 8.2 initial release and EXM 4.0.0 rev. 161028 for it. I am creating an engagement plan and I want to create a rule condition which would say "Has contact opened email with ...
0
votes
1answer
214 views

Is there a recommended way to retrieve information about the current recipient in EXM?

As the title says. If I have some logic to run that requires information about the current contact / recipient an email is being sent to, e.g. contact facets, what is the best way to get a hold of ...
5
votes
1answer
1k views

Send emails from EXM with custom data per triggered email

For a large number of implementations we use business logic to determine the actual body of an email and then send it through either smtp (or a custom save action in WFFM). But would it make sense to ...
2
votes
2answers
406 views

How to disable “Subscription Notification” emails when subscribing to a list

When users subscribe to a list via ClientApi.UpdateSubscriptions (or using a built in control, presumably) a confirmation email is sent to them even if the confirmSubscription parameter is false. The ...
5
votes
1answer
981 views

EXM error: Empty strings are not allowed. Parameter name: listId

On a clean install of Sitecore 8.2.1 with EXM 3.4 installed, we're receiving a message of "A serious error occurred please contact the administrator" when attempting to add an Included List in the ...
1
vote
1answer
283 views

How can I fix EXM 3.3 upgrade causing message view to fail and be mostly blank?

We are working on upgrading to EXM 3.3 from 3.2. On my local sandbox, after performing the upgrade, everything appears to be good except for the fact that when I go to view a message from the manager ...
3
votes
3answers
721 views

How to build a condition for segment builder based on a EXM campaign

is it possible to build a custom condition for the segment builder that receives an EXM campaign as parameter / context? How? I'm trying to find contacts where a specific facet has the same value as ...
6
votes
1answer
780 views

How do I execute an action when a user clicks a link in an EXM email?

I would like to execute an a rule (condition and action) when a user clicks a link in an EXM email. The ability to trigger a goal would also be acceptable. This seems like a simple request, but ...
15
votes
2answers
2k views

Passing data to emails sent through EXM

We are facing a problem with sending trigger-emails from EXM. We have created a page with a custom HTML form used for meter readings. The business logic is as follows: The user receives an email with ...
4
votes
1answer
82 views

New messages in EXM 3.3 don't have default values for some reason?

I have a Sitecore 8.1 Update 3 instance with a fresh install of EXM 3.3. Everything seems to be set up correctly. I have set it up so the Newsletter message type is available. So I can create a new ...
4
votes
1answer
504 views

Create Message Options are Blank in EXM

I have a recently upgraded 8.1 Sitecore instance with EXM 3.3 installed. When I try to create a new regular Email Campaign I get the following screen. Am I doing something wrong? Is something not ...
4
votes
1answer
428 views

EXM Messages sent with images as attachments on version 3.3

In EXM 3.3, for some reason, all of our dispatched emails are getting sent where the images that included in our rich text field (which are all of them) are getting sent as attachments as well as ...
5
votes
0answers
471 views

EXM campaign stuck - The contact list 'XXX' is locked by another process [closed]

I'm using CM and Email dispatcher to send emails. A campaign is about to finish, but the dispatchsummary.aspx on my ED server is showing a running job with no actual emails sent. Now this unfinished ...
8
votes
2answers
180 views

Can ECM 2.2 be upgraded with analytics data to EXM 3.3 at all?

After reading this written by Sitecorehacker on the Sitecore Slack channel I fell off my seat: "The "upgrade" from 3.2 to 3.3.. goes silent and walks away I kid, but not really. The upgrade form 3.2 ...