Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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161 views

Subject is empty when try to send few variants of message

When I try to send two or more variants of messages, sending is paused and I get an error in log: subject is empty, although I have set it. But if I send simple message with one variants, message will ...
3
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1answer
109 views

Custom EXM DispatchTask is never executed

I've been following the instructions on how to create custom personalization tokens. After following the instructions everything compiles, and everything seemingly works just fine. I can create a new ...
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2answers
290 views

EXM Messages how to insert images in html template

I have created an email template, added the layout and connected it with the .html file. The .html file has tag with the srs property set. In my email when we go to EXM the image is missing since I ...
4
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1answer
62 views

EXM automated email campaigns showing outdated content

I've got a few automated email campaigns in Sitecore 9.0 Update-2 that I created from existing pages. I've noticed that if I modify the content or presentation of those pages, the automated emails do ...
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3answers
350 views

EXM report is empty (data is not being captured) in scaled environment

I am working with Sitecore 9.0 update 2 on Azure. Server is scale out : 1CM and 3CD. After email campaign is run, we can receive email but reporting is not working. It doesn't have any data is as ...
2
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1answer
598 views

Email campaign paused when dispatch to recipients failed

We have Sitecore 8.2.0 instance with EXM 3.4 on it and during one of campaigns we have experienced strange behavior. The message was sent to more than 41K recepients, however 2 of them were not and ...
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1answer
81 views

Exm error “Could not fetch list of email clients”

Sitecore.NET 8.2 update 7. EXM 3.5. We use custom smtp. This errors have no effects for sending. Could I off it? Message: The request failed with HTTP status 403: Forbidden. Source: System.Web....
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3answers
455 views

Getting the email from a form in Sitecore EXM

The team wants to use sitecore forms for its site's transaction. One of the requirements is to use sitecore's Automated email campaign to send the confirmation email of a successful registration. How ...
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1answer
278 views

exm error pauses the sending of letters

Sitecore 8.2 update 7, Exm 3.5 In the EDS log we see this: MessageTaskRunner worker thread 4 11:10:59 ERROR SendEmailError: ChilkatLog: SendEmail: DllDate: Aug 31 2017 ChilkatVersion: 9.5.0.69 ...
7
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1answer
643 views

How does Sitecore EXM track the Email Opens Rate?

I am using EXM Version 9.0.1, with Sitecore 9 update 1 installation. I have created the campaign and want to track the email open rate in the report section, but my Email open rates are not capturing ...
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1answer
203 views

Item Protected issue when sending email from EXM newsletter

Need help in fixing the below issue. When we are trying to send an email form EXM “DELIVERY” tab, Email Campaign Message Item (The item which create under the path /sitecore/content/Email Campaign/...
5
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1answer
291 views

EXM newsletter content not displaying in gmail ([Message clipped])

In our project we are using EXM 3.4 and SItecore 8.2 update 2. When we are sending emails form EXM, mail body content is not displaying correctly. It always generating one hyper link like below. [...
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1answer
230 views

Analytics data for 'automated' emails from EXM not displayed/present

We have configured an EXM automated campaign and the e-mails are being sent as expected. Looking at the dashboards, all percentage numbers are set to 0%. How is that possible? How EXM knows when a ...
5
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2answers
337 views

Automatically create recipient lists for EXM

Sitecore doc Recipient repositories claims "The Email Experience Manager can use various sources of recipients to send email campaigns, including both the sources provided by Sitecore and your own ...
1
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1answer
148 views

Unable to set the Subject line even with 'Set Page Title' Rendering

I am trying to set up a campaign in EXM to send an email based on a Sitecore page. However, when I get to the message part I am unable to set the subject line. I have added the "Set Page Title" ...
3
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2answers
168 views

Anchor Link HREF is getting removed in EXM 3.4

In my newsletter, we have an anchor bar implementation. Anchor Bar has all list of anchor links. After clicking on anchor links, Newsletter should scroll to specific Anchor Target. I am using HTML <...
5
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1answer
219 views

How to create a custom segment condition using a between expression

Is it possible to create a custom segment condition that you pass in two values into and then perform a conditional expression between two values. e.g. Create a segmented list if the IndexedContact ...
2
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1answer
150 views

Sitecore 8.2.0 + EXM 3.4 email open task errors

We are running a Sitecore 8.2.0 instance with EXM 3.4 In logs there are bunch of exceptions like: 9200 04:19:17 ERROR Failed to process an email opened task Exception: Sitecore.Modules.EmailCampaign....
6
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1answer
441 views

Sitecore EXM insert Custom tokens issue

I am using Sitecore 9.0.1 and I am trying to insert custom tokens to email in EXM. I followed Sitecore's documentation and spent hours investigating possible solutions but somehow my tokens did not ...
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2answers
355 views

Email Experience Manager(EXM) campaign page error

When I open Exm campaign page it throws error "A serious error occurred please contact the administrator" This error has appeared at the same time on different servers. Sitecore returned it from ...
2
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1answer
92 views

Add Visitor into Contact List [duplicate]

For hands-on on Sitecore Automation tool, I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
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1answer
48 views

Which user sent an email campaign in EXM?

How can I see which user created a campaign in Sitecore EXM, and which user scheduled or sent the campaign?
3
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1answer
139 views

Multisites View Message Online in Sitecore 9 EXM

How to view the email campaigns online in a multisite solution? Because the link always redirects me to the default site (Site1) even when the email campaign was sent in Site2 Email Root This is what ...
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1answer
66 views

How to Detect Editor if it is in EXM body editor

Is there a way to detect the experience editor I am at is the editor in Email Experience Manager message body?
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1answer
462 views

Custom automated campaign not showing in Send Email Campaign Message Action

I am using Sitecore 9 Update 1 Forms. I have created custom automated campaign to send on form button click but I am not able to see my new created campaign in Send Email Campaign Message Action.
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1answer
184 views

How to separate between Unsubscribe confirmation page and Subscription confirmation page?

On a manager root in EXM (9.0.1), the "Final Confirmation Page" is used for both subscription confirmation (after a subscribed user clicks the "confirm" link in the confirmation email), as well as ...
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1answer
618 views

Customizing the EXM subscription confirmation template

We have a requirement to customize the look of the confirmation emails sent by EXM when a user subscribes to a contact list, specifically we need a custom header and footer. I have tried to replace ...
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2answers
216 views

Email Experience Manager Module Installation Issue

I have Sitecore 8.2 update 5 and am trying to install Email Experience Manager 3.5 rev. 170810 (Initial Release) From the downloaded & extracted zip, I have uploaded - Email Experience Manager 3....
3
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1answer
704 views

How to send customize email from sitecore 9.0.1

Previously in Exm 3.5 we send customize email using AsyncSendingManager code. AsyncSendingManager(messageItem).SendStandardMessage(recipientId) In Exm 9.0.1, there is no implementation this class. ...
3
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1answer
461 views

Custom tokens in EXM not filled

I'm trying to create a marketing automation EXM campaign with custom-made tokens in the e-mails. To this end, we're importing contacts from a CSV into the xDB and reading them with a custom dispatcher ...
6
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3answers
764 views

Sitecore Email Cloud compared to the custom SMTP

While doing email action for workflow on Sitecore 9 PaaS. I came around terms like Custom SMTP and Sitecore email cloud. I need some inputs around Custom SMTP . I understand it is same what we do ...
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1answer
254 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
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1answer
244 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
4
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1answer
352 views

Sitecore Personalization on EXM is not working

We use Sitecore 9 update 1 and we utilize the out of the box Email Experience Manager (EXM) of it. But we encountered an issue with regards to personalization of an email campaign. It seems the ...
6
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2answers
740 views

Send email upon activation of the Marketing Automation plan

I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
5
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2answers
217 views

How to trigger an event when a customer don't open email using sitecore 9

We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
6
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1answer
393 views

Send email with Segmented List - Skipped during message delivery

I have a Sitecore v9.0u1 solution that runs in the Azure.The Sitecore instance and the EXM, Marketing Automation and IndexWorker are all hosted on the same web server for this POC project, and the ...
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2answers
361 views

Sender's email is invalid in Sitecore EXM

I have successfully configured Email cloud service in our environment by testing the connection of the Email manage root. But upon testing by sending the email, I wasn't able to send an email and ...
2
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1answer
301 views

EXM - reports email campaign sent successfully - zero emails actually sent

We have an instance of Sitecore 8.2 update 5 using XDB cloud and EXM hosted in Azure using PaaS AppServices. I am testing EXM and trying to send test email campaigns from our CM instance. However ...
2
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1answer
156 views

Personalize an Email Campaign message

I am working on the personalization of the Email Campaign OOTB of Sitecore 9 Update 1. What I need to do is to be able to send a content to specific segments of recipients/contacts. What I did: ...
0
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2answers
148 views

Sitecore.ListManagement.ListManagerGetContacts Recipient list is always null EXM

I am trying to create an EXM campaign. Somehow, I can send a test e-mail but it always fail, when I try to send it to a list of recipients. What I did: 1- Create a new list by uploading a CSV file (...
1
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2answers
685 views

Getting - ERROR Failed to send 'Newsletter Sign Up Confirmation' to 'Alias PII removed'

I have installed Sitecore 9 Update 1. I have created scenario where I have created form in Sitecore Forms and triggering Goal during form submit. In Marketing Automation I have created campaign where ...
12
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2answers
2k views

Disable EXM and remove connection strings

I've disabled EXM (in Sitecore 9.0.1): <setting name="EXM.Enabled" value="false" /> I've also removed the exm.master, EXM.CryptographicKey and EXM.AuthenticationKey connection strings. I'm ...
12
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1answer
523 views

Subscribing to EXM Email: How do you manage multiple contacts using the same computer?

We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
3
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1answer
563 views

EXM campaign state change to PAUSED because of CM server IIS pool automatic recycle

I'm on Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I have CM and Dedicated Email Delivery server. Both of them are used by EXM to process email campaigns. Processing a ...
5
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1answer
179 views

How to configure Sitecore EXM to facilitate domain specific Send From Email IDs

We are on Sitecore ExM 3.5.1 on Sitecore 8.2 Update 6. We are in the process of setting up our production environment. We want the Send From email address to be domain specific. noreply@domain1.com ...
2
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2answers
315 views

Unsubscribe Page on EXM 3.5 throwing 404

I'm using Sitecore 8.2 update 5 and I'm having an issue with unsubscribe page. When I click on the Unsubscribe link generated by EXM with redirectPage url: .../sitecore modules/Web/EXM/...
3
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1answer
282 views

EXM databases setup - minimal rights

I am upgrading my Sitecore isntance from 9.0 initial to update-1. In this process I had to deploy the databases for EXM (exm.master and messaging) as that is new in this version. I used the dacpac's ...
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1answer
102 views

Anchor tag not scrolling in EXM Generated in Outlook and GMail

I am sending email from Sitecore EXM 3.3. The email has a list of the Article as links on top and detailed articles list are at the bottom of the email. When user will click on an article link, the ...
8
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0answers
309 views

EXM $firstname$ token not replaced in email online version

I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server. I use token $firstname$ in the ...