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Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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1answer
63 views

How to Detect Editor if it is in EXM body editor

Is there a way to detect the experience editor I am at is the editor in Email Experience Manager message body?
4
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1answer
409 views

Custom automated campaign not showing in Send Email Campaign Message Action

I am using Sitecore 9 Update 1 Forms. I have created custom automated campaign to send on form button click but I am not able to see my new created campaign in Send Email Campaign Message Action.
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1answer
170 views

How to separate between Unsubscribe confirmation page and Subscription confirmation page?

On a manager root in EXM (9.0.1), the "Final Confirmation Page" is used for both subscription confirmation (after a subscribed user clicks the "confirm" link in the confirmation email), as well as ...
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1answer
558 views

Customizing the EXM subscription confirmation template

We have a requirement to customize the look of the confirmation emails sent by EXM when a user subscribes to a contact list, specifically we need a custom header and footer. I have tried to replace ...
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2answers
193 views

Email Experience Manager Module Installation Issue

I have Sitecore 8.2 update 5 and am trying to install Email Experience Manager 3.5 rev. 170810 (Initial Release) From the downloaded & extracted zip, I have uploaded - Email Experience Manager 3....
3
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1answer
665 views

How to send customize email from sitecore 9.0.1

Previously in Exm 3.5 we send customize email using AsyncSendingManager code. AsyncSendingManager(messageItem).SendStandardMessage(recipientId) In Exm 9.0.1, there is no implementation this class. ...
3
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1answer
427 views

Custom tokens in EXM not filled

I'm trying to create a marketing automation EXM campaign with custom-made tokens in the e-mails. To this end, we're importing contacts from a CSV into the xDB and reading them with a custom dispatcher ...
6
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3answers
665 views

Sitecore Email Cloud compared to the custom SMTP

While doing email action for workflow on Sitecore 9 PaaS. I came around terms like Custom SMTP and Sitecore email cloud. I need some inputs around Custom SMTP . I understand it is same what we do ...
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1answer
221 views

ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/Web/EXM/Unsubscribe.aspx error when clicking on Unsubscribe link

I'm using EXM 3.5 and when I click on Unsubscribe link (/sitecore modules/Web/EXM/Unsubscribe.aspx) I got an error: ERROR Attempt to access MessageEventPage with unverified url: /sitecore modules/...
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1answer
182 views

EXM 3.5 Redirect Url rootPath

I'm using the EXM 3.5 On the Email campaign I have configured the sitecore content with a page which redirects, after a user clicks on the link which was sent by EXM through email, which looks ...
4
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1answer
291 views

Sitecore Personalization on EXM is not working

We use Sitecore 9 update 1 and we utilize the out of the box Email Experience Manager (EXM) of it. But we encountered an issue with regards to personalization of an email campaign. It seems the ...
5
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2answers
674 views

Send email upon activation of the Marketing Automation plan

I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
4
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1answer
186 views

How to trigger an event when a customer don't open email using sitecore 9

We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
6
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1answer
357 views

Send email with Segmented List - Skipped during message delivery

I have a Sitecore v9.0u1 solution that runs in the Azure.The Sitecore instance and the EXM, Marketing Automation and IndexWorker are all hosted on the same web server for this POC project, and the ...
1
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2answers
304 views

Sender's email is invalid in Sitecore EXM

I have successfully configured Email cloud service in our environment by testing the connection of the Email manage root. But upon testing by sending the email, I wasn't able to send an email and ...
2
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1answer
276 views

EXM - reports email campaign sent successfully - zero emails actually sent

We have an instance of Sitecore 8.2 update 5 using XDB cloud and EXM hosted in Azure using PaaS AppServices. I am testing EXM and trying to send test email campaigns from our CM instance. However ...
2
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1answer
140 views

Personalize an Email Campaign message

I am working on the personalization of the Email Campaign OOTB of Sitecore 9 Update 1. What I need to do is to be able to send a content to specific segments of recipients/contacts. What I did: ...
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2answers
136 views

Sitecore.ListManagement.ListManagerGetContacts Recipient list is always null EXM

I am trying to create an EXM campaign. Somehow, I can send a test e-mail but it always fail, when I try to send it to a list of recipients. What I did: 1- Create a new list by uploading a CSV file (...
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2answers
577 views

Getting - ERROR Failed to send 'Newsletter Sign Up Confirmation' to 'Alias PII removed'

I have installed Sitecore 9 Update 1. I have created scenario where I have created form in Sitecore Forms and triggering Goal during form submit. In Marketing Automation I have created campaign where ...
12
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2answers
1k views

Disable EXM and remove connection strings

I've disabled EXM (in Sitecore 9.0.1): <setting name="EXM.Enabled" value="false" /> I've also removed the exm.master, EXM.CryptographicKey and EXM.AuthenticationKey connection strings. I'm ...
12
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1answer
494 views

Subscribing to EXM Email: How do you manage multiple contacts using the same computer?

We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
3
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1answer
509 views

EXM campaign state change to PAUSED because of CM server IIS pool automatic recycle

I'm on Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I have CM and Dedicated Email Delivery server. Both of them are used by EXM to process email campaigns. Processing a ...
5
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1answer
162 views

How to configure Sitecore EXM to facilitate domain specific Send From Email IDs

We are on Sitecore ExM 3.5.1 on Sitecore 8.2 Update 6. We are in the process of setting up our production environment. We want the Send From email address to be domain specific. noreply@domain1.com ...
2
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2answers
302 views

Unsubscribe Page on EXM 3.5 throwing 404

I'm using Sitecore 8.2 update 5 and I'm having an issue with unsubscribe page. When I click on the Unsubscribe link generated by EXM with redirectPage url: .../sitecore modules/Web/EXM/...
3
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1answer
266 views

EXM databases setup - minimal rights

I am upgrading my Sitecore isntance from 9.0 initial to update-1. In this process I had to deploy the databases for EXM (exm.master and messaging) as that is new in this version. I used the dacpac's ...
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1answer
85 views

Anchor tag not scrolling in EXM Generated in Outlook and GMail

I am sending email from Sitecore EXM 3.3. The email has a list of the Article as links on top and detailed articles list are at the bottom of the email. When user will click on an article link, the ...
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0answers
289 views

EXM $firstname$ token not replaced in email online version

I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server. I use token $firstname$ in the ...
1
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1answer
225 views

Cannot read property 'initialize' of undefined [closed]

I am using Sitecore 8.2 Update 2 and EXM 3.4 Update 1. I have created Regular email campaign. After creating this campaign page, it displays blank page without any information. When I looked at ...
7
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2answers
2k views

A route named x is already in the route collection. Route names must be unique

EXM is throwing error when I go to the dashboard. I see the following error in the Sitecore log file. Exception System.ArgumentException: A route named 'CountriesV1' is already in the route ...
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1answer
111 views

Prevent an email from being sent to a specific user

Sitecore sales engineers said this scenario is not possible, and it's the one sticking point for a client that wants to use EXM, so I thought I would check with the community. In an email definition, ...
11
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1answer
795 views

Using EXM for sending about 4 million emails a day

We use the EXM with Sitecore Email Cloud on our project and going to push 4 million emails a day. Currently we working on setting up a production servers structure. Is it needed to use dispatch ...
5
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3answers
398 views

Sitecore 9 EXM - where is it?

What happened with EXM on Sitecore 9? The latest EXM module says it only works on SC 8.2, there isn't anything for SC 9. I've read that it is integrated on SC now and it is not a module anymore so why ...
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0answers
405 views

Sitecore EXM View Online link issue

We are using Email Experience Manager 3.4.0 rev. 161028. In our newsletter, we included a link (anchor tag) to view the online version of the email. The links works well in local and staging but it ...
4
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1answer
220 views

Could not find constructor error with EXM module after upgrade

I installed EXM 3.5 on Sitecore 8.2 Updated 5, and it was running as supposed to work, I tested the Connection and I got the Ok message, but the server restarted and it´s no longer working Sitecore ...
1
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2answers
730 views

EXM issue with unsubscribe

We are using sitecore 8.2 update 1 with EXM. Mailing campaigns isn't a problem but then when the user clicks on the unsubscribe link they don't see any success message. It's just empty page. ...
4
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1answer
256 views

Does EXM support dynamic recipients and content?

I'm a total novice with EXM and trying to explore it as an option to replace a manual system we use now with SQL (where Sitecore pushes data into a metadata table in SQL when published, and some user ...
6
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2answers
107 views

How do I get EXM 3.5 databases on SQL 2014?

I'm trying to setup EXM 3.5 on my Sitecore 8.2u5 instance, which uses a SQL 2014 server. The databases that EXM 3.5 delivers and according to its installation guide you have to attach, seem to be made ...
8
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3answers
601 views

Is there a way to check EXM version?

I just finished an update of EXM from 3.4 to 3.5 and despite the fact, that everything ran smoothly, how do I know that 3.5 is there? If check the DLL is the answer, please advise which one and if is ...
6
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3answers
826 views

Is MongoDB a prerequisite to install EXM?

I'm installing the EXM 3.5 initial release in a recent upgraded Sitecore 8.2 update 5 (from update 2), and I am mentioning that because I had to set Xdb.Enabled and Xdb.Tracking.Enabled to false in ...
5
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1answer
96 views

How can I use token replacement for IElementCollection<TModel> property in message

I created custom facet which has IElementCollection<TModel> property. TModel has properties: Name, Value. How can I implement token replacement in message, if I want to render Value of my ...
2
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2answers
324 views

How to install Sitecore.EmailCampaign.dll?

my project in visual studio needs Sitecore.EmailCampaign reference but I can not find its .dll file on the Internet. So I'd like to know where and how to download Sitecore.EmailCampaign and than ...
5
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2answers
166 views

EXM placeholders supporting only XSL renderings?

Does exm only support xsl rendering for placeholders ? If yes what is the best way to build an email template from like 8 different components? Which are html based. I am using EXM 3.5.0 170810 (the ...
7
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1answer
371 views

EXM 3.4 - Subscription Page

I'm using Sitecore 8.2 and EXM 3.4 and I'm not sure when the Subscription Page is used. I'm not able to find it in the Sitecore docs either... there's no mention of the Subscription Page: EXM manager ...
2
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2answers
153 views

Install EXM on Azure

I am trying to install Sitecore on Azure using marketplace XP1 template also I need to install EXM, in installation wizard I select Sitecore 8.2 update 5 and EXM module, when I try to open content ...
4
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2answers
191 views

Port number appending to email from EXM

When I am sending an email through EXM 3.4 and add our email to the message (as a way for customers to respond to us) it will always append the port number to the mailto link. For example, marketing@...
3
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2answers
165 views

EXM using different emails but only have 1 contactID in xdb

We are having contactIDs with their an email address, but for specific engagement plans we have for the same user a different email address. How can we define which mail to use when sending out. ...
3
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2answers
358 views

Contact data not visible in ListManager list upon submitting data using “MVC Subscription form” of EXM 3.4

I have Sitecore 8.2 initial, integrated with EXM 3.4. I am using the "MVC subscription form" for adding an email ID into an already created contact list. Upon submitting the email ID, I can see a ...
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1answer
33 views

How do I update EXM 3.4 Update 1 to Update 2 on my different servers?

I want to update our EXM version to the latest version. We are already on Update 1 but EXM 3.4 Update 2 solves a breaking bug for our client. (importing HTML templates are broken after changes that ...
3
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1answer
403 views

How to open an Sitecore Email Experience Manager email in browser

I have a requirement to send an email with View in Browser link. On clicking the link, it has to open the mail in browser. We need to implement this by using EXM Template. Is there a solution for ...
5
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1answer
491 views

How to find list of of successfully sent emails in EXM

A client has recently had an issue come up during a email campaign blast in EXM. They experienced an error at some point during the process of sending out emails and the statistics show that they only ...