Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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2answers
410 views

Sender's email is invalid in Sitecore EXM

I have successfully configured Email cloud service in our environment by testing the connection of the Email manage root. But upon testing by sending the email, I wasn't able to send an email and ...
2
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1answer
318 views

EXM - reports email campaign sent successfully - zero emails actually sent

We have an instance of Sitecore 8.2 update 5 using XDB cloud and EXM hosted in Azure using PaaS AppServices. I am testing EXM and trying to send test email campaigns from our CM instance. However ...
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1answer
169 views

Personalize an Email Campaign message

I am working on the personalization of the Email Campaign OOTB of Sitecore 9 Update 1. What I need to do is to be able to send a content to specific segments of recipients/contacts. What I did: ...
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2answers
165 views

Sitecore.ListManagement.ListManagerGetContacts Recipient list is always null EXM

I am trying to create an EXM campaign. Somehow, I can send a test e-mail but it always fail, when I try to send it to a list of recipients. What I did: 1- Create a new list by uploading a CSV file (...
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2answers
756 views

Getting - ERROR Failed to send 'Newsletter Sign Up Confirmation' to 'Alias PII removed'

I have installed Sitecore 9 Update 1. I have created scenario where I have created form in Sitecore Forms and triggering Goal during form submit. In Marketing Automation I have created campaign where ...
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2answers
2k views

Disable EXM and remove connection strings

I've disabled EXM (in Sitecore 9.0.1): <setting name="EXM.Enabled" value="false" /> I've also removed the exm.master, EXM.CryptographicKey and EXM.AuthenticationKey connection strings. I'm ...
12
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1answer
530 views

Subscribing to EXM Email: How do you manage multiple contacts using the same computer?

We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
3
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1answer
602 views

EXM campaign state change to PAUSED because of CM server IIS pool automatic recycle

I'm on Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I have CM and Dedicated Email Delivery server. Both of them are used by EXM to process email campaigns. Processing a ...
5
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1answer
190 views

How to configure Sitecore EXM to facilitate domain specific Send From Email IDs

We are on Sitecore ExM 3.5.1 on Sitecore 8.2 Update 6. We are in the process of setting up our production environment. We want the Send From email address to be domain specific. noreply@domain1.com ...
2
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2answers
326 views

Unsubscribe Page on EXM 3.5 throwing 404

I'm using Sitecore 8.2 update 5 and I'm having an issue with unsubscribe page. When I click on the Unsubscribe link generated by EXM with redirectPage url: .../sitecore modules/Web/EXM/...
3
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1answer
293 views

EXM databases setup - minimal rights

I am upgrading my Sitecore isntance from 9.0 initial to update-1. In this process I had to deploy the databases for EXM (exm.master and messaging) as that is new in this version. I used the dacpac's ...
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1answer
119 views

Anchor tag not scrolling in EXM Generated in Outlook and GMail

I am sending email from Sitecore EXM 3.3. The email has a list of the Article as links on top and detailed articles list are at the bottom of the email. When user will click on an article link, the ...
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0answers
316 views

EXM $firstname$ token not replaced in email online version

I use Sitecore 8.2 update 3 with Email Experience Manager 3.4.2 rev. 170713. I send EXM campaigns using CM server and 1 additional Dedicated Email Delivery server. I use token $firstname$ in the ...
1
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1answer
337 views

Cannot read property 'initialize' of undefined [closed]

I am using Sitecore 8.2 Update 2 and EXM 3.4 Update 1. I have created Regular email campaign. After creating this campaign page, it displays blank page without any information. When I looked at ...
7
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2answers
3k views

A route named x is already in the route collection. Route names must be unique

EXM is throwing error when I go to the dashboard. I see the following error in the Sitecore log file. Exception System.ArgumentException: A route named 'CountriesV1' is already in the route ...
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1answer
123 views

Prevent an email from being sent to a specific user

Sitecore sales engineers said this scenario is not possible, and it's the one sticking point for a client that wants to use EXM, so I thought I would check with the community. In an email definition, ...
11
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1answer
869 views

Using EXM for sending about 4 million emails a day

We use the EXM with Sitecore Email Cloud on our project and going to push 4 million emails a day. Currently we working on setting up a production servers structure. Is it needed to use dispatch ...
5
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3answers
449 views

Sitecore 9 EXM - where is it?

What happened with EXM on Sitecore 9? The latest EXM module says it only works on SC 8.2, there isn't anything for SC 9. I've read that it is integrated on SC now and it is not a module anymore so why ...
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0answers
457 views

Sitecore EXM View Online link issue

We are using Email Experience Manager 3.4.0 rev. 161028. In our newsletter, we included a link (anchor tag) to view the online version of the email. The links works well in local and staging but it ...
4
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1answer
273 views

Could not find constructor error with EXM module after upgrade

I installed EXM 3.5 on Sitecore 8.2 Updated 5, and it was running as supposed to work, I tested the Connection and I got the Ok message, but the server restarted and it´s no longer working Sitecore ...
1
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2answers
828 views

EXM issue with unsubscribe

We are using sitecore 8.2 update 1 with EXM. Mailing campaigns isn't a problem but then when the user clicks on the unsubscribe link they don't see any success message. It's just empty page. ...
4
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1answer
321 views

Does EXM support dynamic recipients and content?

I'm a total novice with EXM and trying to explore it as an option to replace a manual system we use now with SQL (where Sitecore pushes data into a metadata table in SQL when published, and some user ...
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2answers
110 views

How do I get EXM 3.5 databases on SQL 2014?

I'm trying to setup EXM 3.5 on my Sitecore 8.2u5 instance, which uses a SQL 2014 server. The databases that EXM 3.5 delivers and according to its installation guide you have to attach, seem to be made ...
8
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3answers
742 views

Is there a way to check EXM version?

I just finished an update of EXM from 3.4 to 3.5 and despite the fact, that everything ran smoothly, how do I know that 3.5 is there? If check the DLL is the answer, please advise which one and if is ...
6
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3answers
850 views

Is MongoDB a prerequisite to install EXM?

I'm installing the EXM 3.5 initial release in a recent upgraded Sitecore 8.2 update 5 (from update 2), and I am mentioning that because I had to set Xdb.Enabled and Xdb.Tracking.Enabled to false in ...
5
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1answer
100 views

How can I use token replacement for IElementCollection<TModel> property in message

I created custom facet which has IElementCollection<TModel> property. TModel has properties: Name, Value. How can I implement token replacement in message, if I want to render Value of my ...
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2answers
405 views

How to install Sitecore.EmailCampaign.dll?

my project in visual studio needs Sitecore.EmailCampaign reference but I can not find its .dll file on the Internet. So I'd like to know where and how to download Sitecore.EmailCampaign and than ...
5
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2answers
180 views

EXM placeholders supporting only XSL renderings?

Does exm only support xsl rendering for placeholders ? If yes what is the best way to build an email template from like 8 different components? Which are html based. I am using EXM 3.5.0 170810 (the ...
8
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1answer
389 views

EXM 3.4 - Subscription Page

I'm using Sitecore 8.2 and EXM 3.4 and I'm not sure when the Subscription Page is used. I'm not able to find it in the Sitecore docs either... there's no mention of the Subscription Page: EXM manager ...
3
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2answers
181 views

Install EXM on Azure

I am trying to install Sitecore on Azure using marketplace XP1 template also I need to install EXM, in installation wizard I select Sitecore 8.2 update 5 and EXM module, when I try to open content ...
4
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2answers
200 views

Port number appending to email from EXM

When I am sending an email through EXM 3.4 and add our email to the message (as a way for customers to respond to us) it will always append the port number to the mailto link. For example, marketing@...
3
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2answers
186 views

EXM using different emails but only have 1 contactID in xdb

We are having contactIDs with their an email address, but for specific engagement plans we have for the same user a different email address. How can we define which mail to use when sending out. ...
3
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2answers
448 views

Contact data not visible in ListManager list upon submitting data using “MVC Subscription form” of EXM 3.4

I have Sitecore 8.2 initial, integrated with EXM 3.4. I am using the "MVC subscription form" for adding an email ID into an already created contact list. Upon submitting the email ID, I can see a ...
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1answer
35 views

How do I update EXM 3.4 Update 1 to Update 2 on my different servers?

I want to update our EXM version to the latest version. We are already on Update 1 but EXM 3.4 Update 2 solves a breaking bug for our client. (importing HTML templates are broken after changes that ...
3
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1answer
440 views

How to open an Sitecore Email Experience Manager email in browser

I have a requirement to send an email with View in Browser link. On clicking the link, it has to open the mail in browser. We need to implement this by using EXM Template. Is there a solution for ...
5
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1answer
571 views

How to find list of of successfully sent emails in EXM

A client has recently had an issue come up during a email campaign blast in EXM. They experienced an error at some point during the process of sending out emails and the statistics show that they only ...
2
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0answers
374 views

EXM not dispatching emails, timeout error, sql exception

We are using: Sitecore.NET 8.2 (rev. 170407) Email Experience Manager 4.0.1 rev. 170105 Exception details as follows: 10000 17:25:39 ERROR Exception: System.Data.SqlClient.SqlException Message: ...
7
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2answers
389 views

How does the SPAM detection work with EXM and Sitecore MTA

I want to explain to our client where the numbers from the SPAM complaints come from. But I actually don't know how this gets tracked or functions. Each email campaign report shows a bunch of ...
6
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1answer
194 views

Landing pages on ExM 3.4 is only showing RedirectUrlPage.aspx

Whenever we look at email reports in the ExM it only displays links like RedirectUrlPage.aspx, we would like to see the actual destination links people click on. Any idea how to fix this? We are ...
3
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2answers
303 views

EXM Quick Test Error “Sitecore App Center password is not set” for SitecoreApps/Loader.aspx page

We are getting below error in EXM when we were performing quick test during setup. <a href='/sitecore/shell/applications/SitecoreApps/Loader.aspx' target='_blank'>Sitecore App Center</a> ...
5
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1answer
508 views

Unable to use segmented contact list as a source for email campaign - all contacts are globally excluded?

I am using EXM 3.4 on Sitecore 8.2 initial release. If I try to import a list of contacts with CSV and send the regular campaign - it works. But if I try to create a segmented contact list in the ...
5
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1answer
459 views

Handling bounces using Sendgrid or Mailjet API

We are currently using custom SMTP provider with Sitecore EXM 3.3. As we know from Sitecore Support, Sitecore handles all bounces (that are read through POP3) as hard bounces in custom SMTP scenario. ...
5
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1answer
976 views

EXM Could not establish trust relationship for the SSL/TLS Secure channel

I've seen an SSL/TLS error a couple of times which causes EXM to fail to send emails (some still work, but not all). It's kind of weird because it happens pretty infrequently and it goes away if you ...
4
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1answer
552 views

Sitecore Contact Send Email using EXM

I have one Sitecore Register Form (not with WFFM). When user Register, I am trying to send confirmation email. However, somehow this is not working for the first time. My contact is not receiving ...
3
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2answers
649 views

EXM 3.4 EDS connection timeout exceptions

At the moment we are sending emails using engagement plans and automated actions for EXM. Sometimes we get Sitecore.EDS.Core.Exceptions.ConnectionTimeoutException exceptions. For example checked ...
3
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2answers
2k views

How to programmatically get a list of contacts by a ContactList Id in Sitecore 8.2

How can we programmatically get the contacts associated to a ContactList by its ContactList Id? Versions we are using: Sitecore 8.2 (rev. 161221) EXM 4.0.1 (rev. 170105)
3
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0answers
398 views

Trigger Engagement Plan for an email-id when Email is sent to an user

I am new to engagement plans and trying to setup one for a requirement, using Sitecore 8.1 Requirement: Send an Offer Email with offer link to user email-id Send a reminder email after 24 hours if ...
4
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2answers
250 views

Huge Search.Log due to List Manager (while using EXM)?

Our Search.Log files are becoming huge (50-100 MB daily). In it I can see a large amount of queries regarding Contacts and Contactlists to analytics index that run 24/7. Query - (type_t:(contact) ...
4
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2answers
444 views

Subject field is empty

We are using an Email Experience Manager (EXM) on a current project. After applying new design (we added new layout and list of renderings to the presentaion of email), we’ve got an issue with subject ...
1
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1answer
130 views

Link to secured page is empty in emails

I have a number of EXM Automated Email Campaigns which include links to Sitecore items that are protected by one or more Sitecore roles. It seems that when the emails are sent, all of the links are ...