Questions tagged [exm]

Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

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votes
2answers
158 views

Install EXM on Azure

I am trying to install Sitecore on Azure using marketplace XP1 template also I need to install EXM, in installation wizard I select Sitecore 8.2 update 5 and EXM module, when I try to open content ...
4
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2answers
191 views

Port number appending to email from EXM

When I am sending an email through EXM 3.4 and add our email to the message (as a way for customers to respond to us) it will always append the port number to the mailto link. For example, marketing@...
3
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2answers
165 views

EXM using different emails but only have 1 contactID in xdb

We are having contactIDs with their an email address, but for specific engagement plans we have for the same user a different email address. How can we define which mail to use when sending out. ...
3
votes
2answers
374 views

Contact data not visible in ListManager list upon submitting data using “MVC Subscription form” of EXM 3.4

I have Sitecore 8.2 initial, integrated with EXM 3.4. I am using the "MVC subscription form" for adding an email ID into an already created contact list. Upon submitting the email ID, I can see a ...
1
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1answer
33 views

How do I update EXM 3.4 Update 1 to Update 2 on my different servers?

I want to update our EXM version to the latest version. We are already on Update 1 but EXM 3.4 Update 2 solves a breaking bug for our client. (importing HTML templates are broken after changes that ...
3
votes
1answer
406 views

How to open an Sitecore Email Experience Manager email in browser

I have a requirement to send an email with View in Browser link. On clicking the link, it has to open the mail in browser. We need to implement this by using EXM Template. Is there a solution for ...
5
votes
1answer
508 views

How to find list of of successfully sent emails in EXM

A client has recently had an issue come up during a email campaign blast in EXM. They experienced an error at some point during the process of sending out emails and the statistics show that they only ...
2
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0answers
332 views

EXM not dispatching emails, timeout error, sql exception

We are using: Sitecore.NET 8.2 (rev. 170407) Email Experience Manager 4.0.1 rev. 170105 Exception details as follows: 10000 17:25:39 ERROR Exception: System.Data.SqlClient.SqlException Message: ...
7
votes
2answers
347 views

How does the SPAM detection work with EXM and Sitecore MTA

I want to explain to our client where the numbers from the SPAM complaints come from. But I actually don't know how this gets tracked or functions. Each email campaign report shows a bunch of ...
6
votes
1answer
191 views

Landing pages on ExM 3.4 is only showing RedirectUrlPage.aspx

Whenever we look at email reports in the ExM it only displays links like RedirectUrlPage.aspx, we would like to see the actual destination links people click on. Any idea how to fix this? We are ...
3
votes
2answers
285 views

EXM Quick Test Error “Sitecore App Center password is not set” for SitecoreApps/Loader.aspx page

We are getting below error in EXM when we were performing quick test during setup. <a href='/sitecore/shell/applications/SitecoreApps/Loader.aspx' target='_blank'>Sitecore App Center</a> ...
5
votes
1answer
447 views

Unable to use segmented contact list as a source for email campaign - all contacts are globally excluded?

I am using EXM 3.4 on Sitecore 8.2 initial release. If I try to import a list of contacts with CSV and send the regular campaign - it works. But if I try to create a segmented contact list in the ...
5
votes
1answer
423 views

Handling bounces using Sendgrid or Mailjet API

We are currently using custom SMTP provider with Sitecore EXM 3.3. As we know from Sitecore Support, Sitecore handles all bounces (that are read through POP3) as hard bounces in custom SMTP scenario. ...
5
votes
1answer
845 views

EXM Could not establish trust relationship for the SSL/TLS Secure channel

I've seen an SSL/TLS error a couple of times which causes EXM to fail to send emails (some still work, but not all). It's kind of weird because it happens pretty infrequently and it goes away if you ...
4
votes
1answer
485 views

Sitecore Contact Send Email using EXM

I have one Sitecore Register Form (not with WFFM). When user Register, I am trying to send confirmation email. However, somehow this is not working for the first time. My contact is not receiving ...
3
votes
2answers
589 views

EXM 3.4 EDS connection timeout exceptions

At the moment we are sending emails using engagement plans and automated actions for EXM. Sometimes we get Sitecore.EDS.Core.Exceptions.ConnectionTimeoutException exceptions. For example checked ...
3
votes
2answers
1k views

How to programmatically get a list of contacts by a ContactList Id in Sitecore 8.2

How can we programmatically get the contacts associated to a ContactList by its ContactList Id? Versions we are using: Sitecore 8.2 (rev. 161221) EXM 4.0.1 (rev. 170105)
3
votes
0answers
387 views

Trigger Engagement Plan for an email-id when Email is sent to an user

I am new to engagement plans and trying to setup one for a requirement, using Sitecore 8.1 Requirement: Send an Offer Email with offer link to user email-id Send a reminder email after 24 hours if ...
4
votes
2answers
211 views

Huge Search.Log due to List Manager (while using EXM)?

Our Search.Log files are becoming huge (50-100 MB daily). In it I can see a large amount of queries regarding Contacts and Contactlists to analytics index that run 24/7. Query - (type_t:(contact) ...
4
votes
2answers
424 views

Subject field is empty

We are using an Email Experience Manager (EXM) on a current project. After applying new design (we added new layout and list of renderings to the presentaion of email), we’ve got an issue with subject ...
1
vote
1answer
130 views

Link to secured page is empty in emails

I have a number of EXM Automated Email Campaigns which include links to Sitecore items that are protected by one or more Sitecore roles. It seems that when the emails are sent, all of the links are ...
3
votes
1answer
84 views

What is the difference between “clicked”, “browse”, and “productive” in the EXM report?

Can anyone tell me the differences between clicked, browse, and productive in the report (recepients behavior) in Email Experience Manager? I have read the explanation from sitecore documentation but ...
2
votes
1answer
169 views

EXM message engagement plan. Invalid Address state - how it works?

By default, EXM creates an engagement plan for each message being created. There is a specific state "Invalid Address". Currently we have quite a few contacts in there and I just want to ask, what ...
5
votes
1answer
260 views

EXM Export Sent message recipients

There was a button in EXM to export sent message recipients to Excel from the 'Sent email campaigns' page, but the button is missing in EXM 3.3. Is there a way to run such export from the SentMessages ...
0
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1answer
199 views

EXM 3.4 configure the “Email Delivery service” [duplicate]

I have install EXM 3.4. now i want to configure the Email Delivery service. What steps i should follow? In App Center there is "Email Delivery for EXM 1.0 - 3.3(Dyn)", can i use this for EXM 3.4?
1
vote
2answers
469 views

Sitecore EXM 3.4 Update 1 connectivity error

I have installed EXM 3.4 update 1 on clean Sitecore 8.2 update 2 instance. After completion of post installation steps I am getting below exceptions in log files. Exception: Sitecore.ExM.Framework....
5
votes
1answer
228 views

EXM html mail-opened tracking pixel does not contain alt attribute

We are using EXM 3.4 and trying to improve our mail spam test scores and I found that mailtester tells that missing alt attribute on the mail-open tracking pixel gives -0.5 score. I tried to ...
5
votes
1answer
117 views

How to configure the “message transfer agent” for EXM 3.4

I have Sitecore 8.2 site and i have configured EXM 3.4 as per EXM installation guide. In guide, there is step to configure the Email Delivery service in app center. But in App center, there is "Email ...
13
votes
3answers
3k views

LinkManager returning inconsistent Server Url

So, I have a rather complex issue to detail out here. the TL;DR is that Link Manager is returning inconsistent results in the GetServerUrl() method when given what appears to be the same parameters. ...
2
votes
1answer
47 views

EXM ribbon does not contain 'Open Manager' button

Running Sitecore 8.2 rev.161221 and EXM 3.4.1 rev. 170105. The 'Email' ribbon appears on Manager Root item but contains only "Save" and 'Test connection' buttons. Contextual ribbon in Core DB has ...
1
vote
1answer
829 views

In EXM 3.3 why does the link to Unsubscribe.aspx return a 404?

We have a Sitecore 8.1-3 / EXM 3.3 production instance. We have sent out a test email blast. In the footer of the email is a link to /sitecore/unsubscribe.aspx. I notice that when the email ...
1
vote
1answer
65 views

where pdf from EXM attachment stored?

do you know where PDF is stored when we upload it as email attachment from Email Experience Manager? I am using exm 3.1 Thanks.
3
votes
1answer
1k views

How should I add contact to a list - EXM subscription in Sitecore 8.2

I am using Sitecore 8.2 - Update 2 and EXM 3.4 - Update 1. I have a list, which I want to use for sending e-mail campaigns. I have a custom form, which I want to use for subscription. I found this ...
3
votes
1answer
2k views

“The given key was not present in the dictionary.” error occurs when importing a .csv with custom fields

I want to add custom fields to my import wizard and import a list with values for those new fields. Looking at the examples online this appears to be straight forward. But I am getting an error in ...
3
votes
2answers
313 views

Can I set up a domain and configure pre-verified DKIM

I have a verified domain using a DKIM. The DKIM was created by the email relay, added to my DNS, and verified by the relay. Once I got the EXM set up properly and was able to add a domain, Sitecore ...
5
votes
3answers
570 views

PaaS compatibility for WFFM and EXM?

Are the current versions of WFFM and/or EXM supported on Azure PaaS?
4
votes
1answer
338 views

How to check if contact has ever opened specific EXM email?

I am using Sitecore 8.2 initial release and EXM 4.0.0 rev. 161028 for it. I am creating an engagement plan and I want to create a rule condition which would say "Has contact opened email with ...
1
vote
2answers
171 views

What is the IP range of Sitecore Email Cloud (port 587)

We are setting up a new production environment which utilizes the new Sitecore Email Cloud (Sparkpost and EXM 3.4). Our hosting vendor does not allow us to open for all traffic on port 587, so we need ...
0
votes
1answer
213 views

Is there a recommended way to retrieve information about the current recipient in EXM?

As the title says. If I have some logic to run that requires information about the current contact / recipient an email is being sent to, e.g. contact facets, what is the best way to get a hold of ...
5
votes
1answer
1k views

Send emails from EXM with custom data per triggered email

For a large number of implementations we use business logic to determine the actual body of an email and then send it through either smtp (or a custom save action in WFFM). But would it make sense to ...
2
votes
2answers
395 views

How to disable “Subscription Notification” emails when subscribing to a list

When users subscribe to a list via ClientApi.UpdateSubscriptions (or using a built in control, presumably) a confirmation email is sent to them even if the confirmSubscription parameter is false. The ...
5
votes
2answers
319 views

Cannot send emails as an Engagement Action [closed]

When selecting the action Send Email Campaign Message for an engagement plan in design phase, the dialog box opened up, contains all Email Campaign managers for all sites, but does not include emails ...
5
votes
1answer
967 views

EXM error: Empty strings are not allowed. Parameter name: listId

On a clean install of Sitecore 8.2.1 with EXM 3.4 installed, we're receiving a message of "A serious error occurred please contact the administrator" when attempting to add an Included List in the ...
1
vote
1answer
270 views

How can I fix EXM 3.3 upgrade causing message view to fail and be mostly blank?

We are working on upgrading to EXM 3.3 from 3.2. On my local sandbox, after performing the upgrade, everything appears to be good except for the fact that when I go to view a message from the manager ...
2
votes
2answers
811 views

Triggered email not sent to few people

ClientApi does not send email to a few email ids and sends to a few randomly on email signup. Could the opt-out list play any role here? We are on Sitecore8.1 Also the Sitecore.EmailExperience....
2
votes
1answer
200 views

Ampersand in email subject line appears encoded

The name of my client's company contains an ampersand, they use EXM for an email campaign. The issue they are having is that the ampersand appears as &amp; instead of & Tries to enter the ...
3
votes
3answers
702 views

How to build a condition for segment builder based on a EXM campaign

is it possible to build a custom condition for the segment builder that receives an EXM campaign as parameter / context? How? I'm trying to find contacts where a specific facet has the same value as ...
6
votes
1answer
759 views

How do I execute an action when a user clicks a link in an EXM email?

I would like to execute an a rule (condition and action) when a user clicks a link in an EXM email. The ability to trigger a goal would also be acceptable. This seems like a simple request, but ...
15
votes
2answers
2k views

Passing data to emails sent through EXM

We are facing a problem with sending trigger-emails from EXM. We have created a page with a custom HTML form used for meter readings. The business logic is as follows: The user receives an email with ...
4
votes
1answer
82 views

New messages in EXM 3.3 don't have default values for some reason?

I have a Sitecore 8.1 Update 3 instance with a fresh install of EXM 3.3. Everything seems to be set up correctly. I have set it up so the Newsletter message type is available. So I can create a new ...