Questions tagged [experience-analytics]

Sitecore Experience Analytics contains dashboards and tools, that let you view detailed data about your website's visitors in real time. You can use these reports to give your sales team relevant information about visitors to your website, which they can use to refine campaigns and optimize conversion rates. Users can identify patterns and trends in experience data collected from their websites and potentially other external data sources.

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8
votes
2answers
995 views

How to clean up analytics data?

Is there a way to remove all the Analytics data? Our instance will go live soon and we would like to start capturing data afresh. I tried rebuilding the database (secondary reporting) using the ...
1
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1answer
311 views

“Reach” statistic in “Personalized Experience” dialog of Experience Editor is not showing correct values

I've recently been looking at some of the personalization statistics offered in Sitecore's Experience Editor and noticed that some of the numbers are not correct. I'm not sure if this is an issue in ...
5
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0answers
530 views

Sitecore Analytics Exceptions with mongoDB Failure

Overview During a disaster recovery test of our environment we make mongoDB unavailable to Sitecore with the expectation that Sitecore will continue to function normally due to the Configuration ...
1
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1answer
137 views

Sitecore Clickstream Analytics

We have requirement where we do need get Clickstream report for various Sitecore pages where each and every single click needs to tracked in Analytics system like Page,component and link clicked ...
2
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2answers
297 views

Sitecore analytics is not working after doing changes in IIS Url Rewrite Module

Client wanted to have a trailing slash at the end of urls and it should be redirected with 301. I have configured in IIS Url Rewrite and It is working fine as expected but I am getting an issue in the ...
1
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1answer
312 views

How to add item in contact custom facet List type property

I have created a custom facet model with Sitecore 9.0.1 & xConnect. My contact custom facet contains a property of List<string> which I want to populate with different values while contact ...
3
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2answers
298 views

Analytics showing ajax calls as page view events. How to prevent that?

After enabling the Sitecore 9 analytics, when I open the Experience Profile, I see all the WebApi ajax calling as page view events or page events in the Experience Profile. Why this is happening? ...
0
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2answers
138 views

Sitecore.ListManagement.ListManagerGetContacts Recipient list is always null EXM

I am trying to create an EXM campaign. Somehow, I can send a test e-mail but it always fail, when I try to send it to a list of recipients. What I did: 1- Create a new list by uploading a CSV file (...
0
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1answer
94 views

Where has Tracker.CurrentVisit.Profiles migrated to?

I see a lot of examples around where people are using Tracker.CurrentVisit.Profiles in their code. Those examples seem to be using older versions of Sitecore. Does anyone know where that collection ...
10
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1answer
288 views

Excluding IPs from analytics, but keeping personalization.

I want to exclude some groups of internal users from analytics, but keep the website personalized for them (and gather data for future personalization). I tried 2 approaches and none of them worked: ...
2
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1answer
117 views

What is Sitecore Analytics Database used for

I have my Sitecore multisite up and running.(Version 8.2).The values and data are populated on both Mongodb and SQL databases.But May I know what is the use of Analytics Database stored on the SQL ...
5
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2answers
257 views

Component not updating according to pattern card

This is my first time I am using the personalization using persona. My problem is that in the experience analytics I can see that my page visits resembles the "Batman Pattern Card" as shown in ...
1
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0answers
95 views

Can you customize the definition of Bounce rate?

Currently the definition of Experience Analytics is having to do with the user only visiting once to a page. The client wants to extend this to include time and perhaps more other criteria. I know I ...
2
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2answers
1k views

SC_ANALYTICS_GLOBAL_COOKIE domain name in multisite

I have a multisite configuration running SC8.2u2. All sites have a common domain name xxx.com, however the SC_ANALYTICS_GLOBAL_COOKIE domain name on sub-sites is set to the sub-domain accounts.xxx.com ...
1
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1answer
100 views

Differentiating Users in Sitecore from different Machine

I have a local Sitecore (version 8.2 ) instance named homepage.mysite.in This site is configured and setup with MongoDB to capture the data. Experience Analytics also works fine. I added the IP of ...
2
votes
2answers
627 views

Experience analytics and Profile icon missing on launch pad

I have Sitecore Version 8.2 .After the plain installation Experience Analytics,FEM , Experience Profile are seen initially at the launch pad of the Sitecore. But after installing the Projects into ...
8
votes
1answer
320 views

Timeline always showing contact as unknown in Sitecore 9

We have some code (in Sitecore 9.0.1) that identifies our contact (and saves some data in facets): Tracker.Current.Session.IdentifyAs(IdentifierSource, email); I found this information on the new ...
8
votes
1answer
574 views

Identify returning user interaction data from xDB in Sitecore 9

I have a requirement to identify the returning user which haven't yet created their profile. I know that Sitecore gives the unique identifier to the anonymous user based on the device and stores the ...
2
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1answer
259 views

All Users are not being tracked in Sitecore Analytics

In my project on Sitecore 8.2, I am using Contact Facet to identify users. Problem Definition: All users are not being tracked, seems some of them are missing in xDB. Seems xDB and Experience ...
15
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1answer
2k views

Experience Analytics are not showing Online Interactions

I have a Sitecore solution (Sitecore 9.0.1 revision 171219 on Azure in xP1 topology) that as far as I can tell all roles are working as expected and communicating. I am able to fire goals, create ...
1
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2answers
152 views

What is the purpose of duplicated Segments in ExperienceAnalyticsLineChart?

I am designing Experience Analytics report via Sitecore Rocks. Could anyone please explain to me the purpose of duplicated segments as shown in the following picture? Some can be used to display ...
1
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0answers
110 views

Error on Exception: System.Data.SqlClient.SqlException

Exception: System.Data.SqlClient.SqlException Message: T-SQL ERROR 242, SEVERITY 16, STATE 3, PROCEDURE (null), LINE 472, MESSAGE: The conversion of a datetime data type to a smalldatetime data ...
0
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1answer
382 views

How to resolve Mongo PostSessionEndPipeline failed or Session Submit has failed error

Did anybody experience below issue? Recently I have been seeing below error messages in log files. I verified the Mongo connection and it seems to be working as expected and below seems to be ...
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0answers
55 views

Sitecore IP Geo location service lookups report

I would like to know where the following report read its content from, I have a data that doesn't make sense and I am trying to trouble shoot:
6
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1answer
609 views

Sitecore.Analytics.Tracker.Current.Session.Contact Is Null

I'm currently trying to identify a contact using Sitecore.Analytics.Tracker.Current.Session.Identify(user) and an exception keeps being thrown "this.Contact should not be null". Debugging ...
4
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1answer
327 views

Unique visitors and total visitors in a month

How can i retrieve, count of unique visitors and total visitors who have visited a Sitecore site in a month , using experience database.
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0answers
79 views

How can we Size or Estimate the xDB Conversion Process while upgrading from 7.2 to 8.2? [closed]

We are in process of upgrading Sitecore 7.2 to 8.2 Update 5 (may be Update 6 later). As part of the process client wants to migrate the historical analytics data from SQL to Mongo (On-Premise). Client ...
1
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1answer
288 views

How to capture button clicks using Sitecore Analytics (and Mongodb)

I'm a beginner in Sitecore. I need to generate the data which provides how many times the user clicks a button on the webpage. The data should be stored on MongoDB database. I'm confused with where to ...
0
votes
2answers
494 views

Adding custom contact facet to Sitecore Analytics index

Sitecore 8.2 Update 4 with Lucene search on a local single instance Sitecore site: I have created a Custom Contact facet and I can see it is being saved to MongoDB. I want to add it to the Analytics ...
7
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3answers
557 views

Sitecore xDB Stale data encryption (always encrypted)

As Sitecore 9 is all about Data security, clear seperation and so on, we would obviously like to put those features to work. That is why we were wondering how the Stale data encryption that was ...
3
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0answers
88 views

Get List of all user journey

I want to create a report where I want to get the list of all user identified, pages views count, all the pages views by user and timestamp. Please suggest the best way to track user journey.
1
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1answer
493 views

Experience Analytics page views and visits much lower than expected

I have custom analytics which tracks page views and it seems to wildly differ from what Experience Analytics reports. For higher volume pages it seems to be 30% to 60% lower. For low volume pages (i.e....
4
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0answers
277 views

Interaction is null

When a user submits's a form on the contact us page, I am creating a contact in xDB as: try { //Identify the user Tracker.Current.Session.Identify(model.Email); ...
4
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0answers
118 views

How to get top search keywords from experience analytics reports programmatically

How to get top search keywords from experience analytics reports programmatically in Sitecore 8. Thanks
0
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1answer
586 views

All reporting api services returning 404 response

I am currently enabling xDB on an Sitecore 8.2.5 install that has recently been upgraded from an 8 initial release. It has never had xDB enabled. I'm getting some issues where data appears to be added ...
7
votes
1answer
207 views

Sitecore Analytics Buttons in the launchpad

In a Sitecore environment, Sitecore 8.2 update 4, the analytics buttons in the launch pad are hidden. This is what I would expect if analytics were disabled (Xdb.Enabled = false) but analytics are ...
3
votes
2answers
422 views

How to distinguish between Goals and Conversions

We have a number of goals that can be completed by anonymous users, which we use to do things like measure campaign penetration, etc. Because these goals are anonymous, they are not true "conversions" ...
4
votes
2answers
221 views

How to exclude a specific referring site from Experience Analytics?

My parent company has "thoughtfully" referenced our public website in a frame on the home page of a mandatory-use intranet application, thereby guaranteeing we get a lot of referring traffic from the ...
9
votes
2answers
613 views

How to remove an IP address range from analytics? [duplicate]

I don't want company traffic to show up in Sitecore analytics, because it skews goal scores & bounce rates. How do I prevent Sitecore from recording these visits, or how do I at least null-out ...
14
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0answers
668 views

Submit queue is not working [closed]

I was looking for a fallback for Analytics when MongoDB was not available anymore and the "Submit queue" was exactly what I needed on paper. My Issue It seems that the "Sitecore.Analytics....
6
votes
1answer
349 views

Processing server not populating segments table

We have an 8.1 update-2 processing instance configured as per documentation For some reason the segments tables are empty and even if I run the RedeployMarketingData admin page, nothing will be ...
9
votes
1answer
2k views

Does VisitorIdentification really need to be in the head element

All examples or directions on implementing xDB always include placing the VisitorIdentification (@Html.Sitecore().VisitorIdentification()) in the head? This to me is code smell (render-blocking ...
2
votes
1answer
445 views

Where to find Visit Duration and Latest Date Visited in Code Behind

I am creating a process that reads in the Sitecore analytics contact collection and gets information needed for a report. It is read and inserted in SQL Server. Not sure how to get some of the fields ...
9
votes
2answers
472 views

Sitecore profile card values not being published

I am having an error when publishing Sitecore profiles on a test environment. I created the profile Test with profile keys Key1 and Key2. Profile card and pattern cards were created also. See ...
2
votes
2answers
2k views

Failed to synchronize segments

Sitecore 8.2 Update 3 Im getting the following error in my logs: 40752 14:56:12 FATAL [Experience Analytics]: Failed to synchronize segments. Message: Value cannot be null. Parameter name: item. ...
4
votes
1answer
106 views

Does personalization require a specific license?

I'm looking at the list of licenses and wondering if there is one specific license that enables personalization. If so, which license should I be looking for? Using Sitecore.NET 8.0 (rev. 151127)
0
votes
1answer
556 views

Sitecore.Analytics.Tracker.Current.Contact is null at controller post back action

I have a form at my page and postback action to controller rendering, sitecore 8.2 I wounder why Sitecore.Analytics.Tracker.Current.Contact is null at postback ? at all other parts it works correctly ...
1
vote
2answers
335 views

System requests on Experience Analytics reports

On an 8.2 new installation I am getting a few Entry and Exit page URL entries on the Experience Analytics reports which I would not expect: /api/sitecore/settings/setuserprofilekey /sitecore/...
4
votes
1answer
1k views

How to set up Sitecore Experience Analytics?

On my sitecore Azure environment, I already have a working xDB collecting data about visitors. Now I want to display graphs to see for instance, with what frequency goals were registered. I tried ...
0
votes
0answers
159 views

Personalization is causing 500 errors for the google bot. How do I fix this?

I'm running Sitecore 8.1 Original Release, and I've started using contact cards for storing information about my visitors. Two weeks ago I launched a campaign that personalized content based on a ...