Questions tagged [experience-profile]

For questions related to the Experience Profile of a Sitecore contact, including questions goal, campaign, visit, etc. tracking on experience profiles, customization of experience profiles, managing and accessing experience profiles from code, etc.

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1answer
37 views

Experience Profile not displaying anything

When I load up the experience profile this is what I see: This is the error immediately when I load the experience profile page. Tried to find other solutions online but found none: 2021-09-29 11:57:...
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1answer
31 views

Experience Profile search stops working when swapping xDB cores back

I'm using sitecore 9.1.1. I have a requirement to enable searching for a user with his name in the Experience Profile dashboard. I followed this link in order to enable indexing PII data, then I ...
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0answers
69 views

Sitecore form submit code is not getting triggered in visual studio

I'm getting user name and mail id through sitecore form. on clicking submit the sitecore form submit action has to get triggered. In turn the following code has to get triggered. But the debug point ...
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0answers
51 views

xConnect get PatternCards for contact

I want to use xconnect to download pattern cards. The contact has pattern cards (I checked in his profile). I extended contact download with ContactBehaviorProfile. Below is my code ...
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1answer
80 views

Clicked event is not tracked in Experience profile contact activity when click at any link in EXM email

We are trying to track click event in Experience profile in Activity tab of contact when we click on EXM campaign email link on CM role and standalone role. However, it is not tracking click event ...
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2answers
72 views

How to get ContactID that used on Experience Profile Sitecore

I'm looking for a way to make it easier to find specific contacts in the experience profile. The entry in Experience Profile has a URL pattern {Site Url}/sitecore/client/Applications/ExperienceProfile/...
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0answers
34 views

How to extend site filter in multisite setup

We have a multisite setup (both SXA and non-SXA sites) with Sitecore 9.3. Need is to provide a filter in the Experience Profile to search site-specific contacts (a site filter just like in the ...
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0answers
44 views

Do not want to add programmatically added contact in Experience Profile in Sitecore SXA

We are adding contact through programming and it is added on Experience Profile after sometime. How to avoid adding the same contact in Experience profile? Code used for adding contact: using (var ...
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1answer
235 views

The requested resource does not support http method 'GET'

When I open the Experience Profile tab on my Sitecore 9.1.1, I get an error: An error has occurred. In Chrome console: Failed to load resource: the server responded with a status of 500 (Internal ...
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1answer
53 views

Birthdate in XProfile shows in UTC time rather than server/localtime in sitecore 10

I'm using Sitecore 10. Values stored in sitecore are always stored in UTC, is there a way to show the values that appear in XProfile for a contact (i.e. Birthdate) in server time instead of UTC? Edit: ...
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1answer
86 views

Delete contacts from Experience profile

How can we delete all contacts from Experience Profile using PowerShell script? Version: Sitecore 9.1.1
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2answers
69 views

Sitecore Forms submit action saving contact into Experience profile

Using Sitecore forms for Contact Us form submissions. I used Sent Email Campaign Message and Redirect To Page submit actions, but contacts are getting saved into Experience profile with the email from ...
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1answer
39 views

How to show custom data of custom page event in the experience profile instead of current page url while tracking external links using FXM?

We are using FXM to track the clicks on the external links and the data is stored in the xdb Shard Interactions table > Event Column but in the experience profile, the url shows the curent item ...
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0answers
61 views

Sitecore experience profile search extension

Sitecore version: 9.1 Update-1 By default, it is possible to search with Email, First Name, Last Name (after enabling PII indexing) in the Experience Profile search. In our implementation, we have ...
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2answers
78 views

Experience profile field data missing in Contact Card: First Name

I've encountered a very weird issue which I was hoping to get some advice on. I've implemented a custom facet in Experience Profile - Sitecore 9.1 which works fine. On my environment there's no ...
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1answer
30 views

Sitecore - Profile Keys, maximum number?

I'm currently working with a client who would like to start using personalisation for their product range. We've mapped out the number of profiles, profile keys and pattern cards which need to be ...
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0answers
25 views

Sitecore 8.2 Custom facets not updating in mongo db

We are trying to implement custom facets and the implementation is completed. My implementation is based on the below blogs, https://www.xcentium.com/blog/2017/07/05/adding-a-custom-contact-facet-in-...
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1answer
56 views

sitecore not mapping the users traffic with social channels

We couldn't able to identify the user's traffic with social channels. Currently in experience profile, when we filter the contacts with channels, it's just showing the contacts with the Direct, ...
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2answers
144 views

Sitecore Experience Profile taking long time to update visitors

I'm trying to check the goals that were triggered by an anonymous visitor and other information in Sitecore Experience Profile. After I make my visit, when I check the Experience Profile, the new ...
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0answers
40 views

Update Sitecore Contact Programmatically :For Users on a Shared Computer

I am using Sitecore API to identify and update the contact with a Member ID value Post login. But the below code seems to update the interaction to the same contact i.e. If two people are logging in ...
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3answers
812 views

No data recorded in Experience Analytics

We have made a installation of Sitecore Experience Platform v9.3.0 (rev. 003498) (details below): 2 servers as Content Management role 2 servers as Content Delivery role 2 servers as others roles (...
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1answer
68 views

Experience Profile Search Contacts API Timeout

I have an environment with sitecore 9.3 and experience profile was working fine but suddenly it shows an error message that "an error has occurred" and when i checked the logs i found in the search ...
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0answers
87 views

Why are my downloads (PDF, DOC) being tracked as pageviews in Experience Profile?

Our downloads (PDF, DOC, etc) are being tracked as pageviews in Experience Profile. This means our totals and calculations involving pageviews are incorrect. Downloads shouldn't be considered a ...
2
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1answer
155 views

Some contacts are missing in Experience Profile (IndexWorker error)

We have Sitecore 9.1 with Solr-7.2.1 environment. Some contacts in our solution are missing in Experience Profile. All of these contacts are known and have a lot of webvisits. And everything is OK ...
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0answers
70 views

Some pages are not logging goals

I am facing a weird issue in my project. I am triggering goal programmatic way for some pages based on some fulfilling custom conditions. I am using the Sitecore 9.1 initial release. Here is my code: ...
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0answers
48 views

Push sitecore contact manually using api

I am using Sitecore 8.2. I have a requirement when user initiates webchat through javascript. I need to push all the session details to XDB using an API. I have created the following method in the API ...
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0answers
156 views

Sitecore Experience Profile getting Error

I am getting the following error in the logs when trying to load Experience Profile in Sitecore.NET 8.2 (rev. 170614): 7216 16:28:52 ERROR Key 'Internet Banking' does not exist in this pattern space ...
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1answer
112 views

Experience Profile page API for pattern matches throws object reference not set error

I have recently created profiles and applied them to some of my pages. However, now when I go into Experience Profile for contacts that have visited a page that has the profile applied I get the ...
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0answers
42 views

Sorting Experience Profile results

This is using Sitecore 8.2.3. My client has concerns that their analytics data is not recording properly, but that appears to be due to the prolific amount of Anonymous contacts that are being ...
2
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2answers
304 views

Display Custom Facet in Sitecore Experience Profile 9.1.1

I'm using Sitecore 9.1.1, I Followed this Link to create a custom facet to each contact and its added successfully to xDB, I don't have a screenshot of it but its like the below image: and this ...
2
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1answer
293 views

Custom Facet for Anonymous Contact. Is it possible?

Hi guys, I have a fairly simple question. I have created some custom facets and tested them for known Contacts and they work. But when I do the same regarding Anonymous Contacts, I could not set the ...
2
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1answer
469 views

Error occurred while loading Experience Profile

I am facing an issue where the error is occurring while loading the Experience Profile. I am working on Sitecore 9.0.2 version. Error is shown as below:- When I hit the Sitecore API URL as shown ...
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2answers
300 views

How to Create a Custom Facet with Hierarchy in Sitecore 9?

I would like to create some form of a hierarchy in a Custom Facet in Sitecore 9. However, the documentation only provided examples using Sitecore 8.2 here. When I tried creating an ...
2
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2answers
305 views

Experience Profile shows only One Anonymous Contact

I am using Sitecore Experience Platform 9.0 rev. 180604 (9.0 Update-2) and my Experience profile does not show the Contacts that I have created, except for one Anonymous Contact that existed a month ...
7
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2answers
1k views

How can I find out Triggered Goal on Sitecore Item

I have created a Goal, deployed and published it. After that, I have applied the goal on the Sitecore Media Item. I am working with Sitecore 9 update 2. For More reference: https://urbansitecore.blog/...
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0answers
97 views

custom filter in experience profile faceted search

I have hosted two sites in single sitecore instance. Is it possible to add a custom filter in the experience profile faceted search to getting the contact details of each site separately.
4
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3answers
446 views

How to convert Facet Data to Json format

I am working on display facet data on the Experience profile tab. I am following the below article for the same. http://zhenyuan.azurewebsites.net/post/displaying-custom-facets-in-contact-profile But ...
3
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0answers
33 views

Presentation details dialog throw error [duplicate]

In core database go to the Item path: /sitecore/client/Applications/ExperienceProfile/Contact/PageSettings/Tabs/Overview when I am going to open presentation details dialog and click on edit as ...
17
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1answer
1k views

Display custom facets in Sitecore Experience Profile version 9 or later

I am creating custom facet for saving contact information (Like Car Model, Variant, Color, etc) into XDB. I am successfully able to save and retrieve custom facets details with respective Contact. Now ...
4
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1answer
688 views

Experience Profile No Search Results

I am running Sitecore 9 update 2 on Azure Web App, with Azure Search. I can see Profile data when I open Experience Profile, but when I try and search for any contact I get no results? (I know there ...
2
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1answer
767 views

Experience Profile not showing anonymous contacts

I have created a contact programmatically and also added interaction to that. After that it appeared in experience profile. I found a button on the top right corner to anonimize the contact. I ...
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0answers
467 views

sitecore 9 Experience profile not showing contacts [duplicate]

i have created a contact with facet in XDB using XConnect programmatically. but created contact is not showing in experience profile and shows no records to display.why this happened? Also my scenario ...
4
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1answer
34 views

Is it possible to see the history of Patterns triggered by a Contact?

In Experience Profile, I can see what Pattern Card a Contact currently has. How would I review the history of that specific Contact to see the Patterns they have triggered?
7
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2answers
182 views

Is it possible to assign a Pattern to a Contact?

In Sitecore 9, am I able to assign a Pattern to a Contact? I think the answer is no. The system uses Patterns Cards to identify matches to Contacts. Additionally, from the Experience Profile, I ...
2
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1answer
646 views

Programmatically triggering goal while not triggering Path Analyzer

I followed this community post on how to programmatically trigger goals, and it works as advertised: Sitecore.Data.Items.Item goalItem = Sitecore.Context.Database.GetItem(goalId); var goalTrigger = ...
4
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2answers
1k views

Experience Profile Error : Sitecore.XConnect.XdbSearchUnavailableException

i'm using sitecore 9.0.1, i'm trying to view custom interactions in the Experience Profile however when i open Experience profile i get no contacts (neither logged in nor anonymous contacts). After ...
1
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1answer
616 views

Experience Profile JS error Uncaught TypeError: Cannot read property 'Message' of undefined

I'm using Sitecore 9.0.1, i'm getting this error in console when opening the experience profile dashboard and it returns no contacts. It looks like this error is due to the ajax response of the ...
1
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1answer
352 views

Add custom "Tab" to experience profile Tabs

I'm extending the sitecore experience profile to add a custom tab to display my custom events and facets. i'm following this article: https://jonathanrobbins.co.uk/2016/04/19/extending-sitecore-...
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1answer
254 views

Extending a custom Experience Profile tab [closed]

I'm using Sitecore 9.0.1, I was able to create a custom tab in the experience profile by following this. However, now i want to add subtabs and Data tables inside them so i'm following this article, ...
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0answers
62 views

Adding tabs to the Experience Profile overview [closed]

I'm using sitecore9.0.1, i used the xprofile to save custom Events in the "interactions" table in DB by defining the custom models and triggering the related page event on a certain action that the ...