Questions tagged [experience-profile]

For questions related to the Experience Profile of a Sitecore contact, including questions goal, campaign, visit, etc. tracking on experience profiles, customization of experience profiles, managing and accessing experience profiles from code, etc.

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19 views

Sitecore 9 Analytics Dashboards - export dashboard data

We have Sitecore 9 Analytics set up and users/downloads information has been tracked and showing to the Experience Profile and Experience Analytics dashboards. How we can export these Experience ...
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1answer
20 views

Sitecore - Profile Keys, maximum number?

I'm currently working with a client who would like to start using personalisation for their product range. We've mapped out the number of profiles, profile keys and pattern cards which need to be ...
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1answer
44 views

Exact steps to create the custom segmentation rule in Sitecore 9.0

I went through many Sitecore docs for creating the custom segmentation rule but by going through them I am lost to find the exact steps for creating a custom segmentation rule. In actual, I want to ...
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14 views

Clicking on Experience profile takes me to /sitecore/service/xdb/disabled.aspx

Below issue is in: on developer machine, installed sitecore 9.3 XP scaled. /admin/showconfig.aspx shows that xDB and tracker are enabled. But when I click on experience profile or experience ...
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22 views

Sitecore 8.2 Custom facets not updating in mongo db

We are trying to implement custom facets and the implementation is completed. My implementation is based on the below blogs, https://www.xcentium.com/blog/2017/07/05/adding-a-custom-contact-facet-in-...
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1answer
29 views

sitecore not mapping the users traffic with social channels

We couldn't able to identify the user's traffic with social channels. Currently in experience profile, when we filter the contacts with channels, it's just showing the contacts with the Direct, ...
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2answers
47 views

Sitecore Experience Profile taking long time to update visitors

I'm trying to check the goals that were triggered by an anonymous visitor and other information in Sitecore Experience Profile. After I make my visit, when I check the Experience Profile, the new ...
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25 views

Update Sitecore Contact Programmatically :For Users on a Shared Computer

I am using Sitecore API to identify and update the contact with a Member ID value Post login. But the below code seems to update the interaction to the same contact i.e. If two people are logging in ...
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1answer
83 views

No data recorded in Experience Analytics

We have made a installation of Sitecore Experience Platform v9.3.0 (rev. 003498) (details below): 2 servers as Content Management role 2 servers as Content Delivery role 2 servers as others roles (...
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1answer
29 views

Experience Profile Search Contacts API Timeout

I have an environment with sitecore 9.3 and experience profile was working fine but suddenly it shows an error message that "an error has occurred" and when i checked the logs i found in the search ...
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50 views

Sitecore Tracking Formbuilder and Field-tracking URL instated of Actual URL in Page Event

I have enabled the Sitecore Analytics and Saving the Contact in XDB. Whenever a contact Visit the Site and Submit the forms then their Details are tracked in Experience Profile but the URL is ...
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14 views

Experience Profile: profiling chart is rendered incorrect

I have a custom Profile with 15 profile keys. When I navigate to Experience Profile "Profiling" tab I see correct table with keys/values, but incorrect chart. There are only 14 keys on ...
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63 views

Why are my downloads (PDF, DOC) being tracked as pageviews in Experience Profile?

Our downloads (PDF, DOC, etc) are being tracked as pageviews in Experience Profile. This means our totals and calculations involving pageviews are incorrect. Downloads shouldn't be considered a ...
2
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1answer
116 views

Some contacts are missing in Experience Profile (IndexWorker error)

We have Sitecore 9.1 with Solr-7.2.1 environment. Some contacts in our solution are missing in Experience Profile. All of these contacts are known and have a lot of webvisits. And everything is OK ...
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56 views

Some pages are not logging goals

I am facing a weird issue in my project. I am triggering goal programmatic way for some pages based on some fulfilling custom conditions. I am using the Sitecore 9.1 initial release. Here is my code: ...
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35 views

Push sitecore contact manually using api

I am using Sitecore 8.2. I have a requirement when user initiates webchat through javascript. I need to push all the session details to XDB using an API. I have created the following method in the API ...
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96 views

Sitecore Experience Profile getting Error

I am getting the following error in the logs when trying to load Experience Profile in Sitecore.NET 8.2 (rev. 170614): 7216 16:28:52 ERROR Key 'Internet Banking' does not exist in this pattern space ...
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1answer
76 views

Experience Profile page API for pattern matches throws object reference not set error

I have recently created profiles and applied them to some of my pages. However, now when I go into Experience Profile for contacts that have visited a page that has the profile applied I get the ...
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32 views

Sorting Experience Profile results

This is using Sitecore 8.2.3. My client has concerns that their analytics data is not recording properly, but that appears to be due to the prolific amount of Anonymous contacts that are being ...
2
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2answers
221 views

Display Custom Facet in Sitecore Experience Profile 9.1.1

I'm using Sitecore 9.1.1, I Followed this Link to create a custom facet to each contact and its added successfully to xDB, I don't have a screenshot of it but its like the below image: and this ...
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1answer
186 views

Custom Facet for Anonymous Contact. Is it possible?

Hi guys, I have a fairly simple question. I have created some custom facets and tested them for known Contacts and they work. But when I do the same regarding Anonymous Contacts, I could not set the ...
2
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1answer
317 views

Error occurred while loading Experience Profile

I am facing an issue where the error is occurring while loading the Experience Profile. I am working on Sitecore 9.0.2 version. Error is shown as below:- When I hit the Sitecore API URL as shown ...
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2answers
238 views

How to Create a Custom Facet with Hierarchy in Sitecore 9?

I would like to create some form of a hierarchy in a Custom Facet in Sitecore 9. However, the documentation only provided examples using Sitecore 8.2 here. When I tried creating an ...
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2answers
243 views

Experience Profile shows only One Anonymous Contact

I am using Sitecore Experience Platform 9.0 rev. 180604 (9.0 Update-2) and my Experience profile does not show the Contacts that I have created, except for one Anonymous Contact that existed a month ...
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2answers
448 views

How can I find out Triggered Goal on Sitecore Item

I have created a Goal, deployed and published it. After that, I have applied goal on Sitecore media Item. I am working with Sitecore 9 update 2. For More reference: https://urbansitecore.blog/2017/10/...
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74 views

custom filter in experience profile faceted search

I have hosted two sites in single sitecore instance. Is it possible to add a custom filter in the experience profile faceted search to getting the contact details of each site separately.
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3answers
271 views

How to convert Facet Data to Json format

I am working on display facet data on the Experience profile tab. I am following the below article for the same. http://zhenyuan.azurewebsites.net/post/displaying-custom-facets-in-contact-profile But ...
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0answers
27 views

Presentation details dialog throw error [duplicate]

In core database go to the Item path: /sitecore/client/Applications/ExperienceProfile/Contact/PageSettings/Tabs/Overview when I am going to open presentation details dialog and click on edit as ...
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1answer
912 views

Display custom facets in Sitecore Experience Profile version 9 or later

I am creating custom facet for saving contact information (Like Car Model, Variant, Color, etc) into XDB. I am successfully able to save and retrieve custom facets details with respective Contact. Now ...
4
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1answer
506 views

Experience Profile No Search Results

I am running Sitecore 9 update 2 on Azure Web App, with Azure Search. I can see Profile data when I open Experience Profile, but when I try and search for any contact I get no results? (I know there ...
2
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1answer
599 views

Experience Profile not showing anonymous contacts

I have created a contact programmatically and also added interaction to that. After that it appeared in experience profile. I found a button on the top right corner to anonimize the contact. I ...
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363 views

sitecore 9 Experience profile not showing contacts [duplicate]

i have created a contact with facet in XDB using XConnect programmatically. but created contact is not showing in experience profile and shows no records to display.why this happened? Also my scenario ...
4
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1answer
34 views

Is it possible to see the history of Patterns triggered by a Contact?

In Experience Profile, I can see what Pattern Card a Contact currently has. How would I review the history of that specific Contact to see the Patterns they have triggered?
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2answers
144 views

Is it possible to assign a Pattern to a Contact?

In Sitecore 9, am I able to assign a Pattern to a Contact? I think the answer is no. The system uses Patterns Cards to identify matches to Contacts. Additionally, from the Experience Profile, I ...
2
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1answer
404 views

Programmatically triggering goal while not triggering Path Analyzer

I followed this community post on how to programmatically trigger goals, and it works as advertised: Sitecore.Data.Items.Item goalItem = Sitecore.Context.Database.GetItem(goalId); var goalTrigger = ...
4
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2answers
969 views

Experience Profile Error : Sitecore.XConnect.XdbSearchUnavailableException

i'm using sitecore 9.0.1, i'm trying to view custom interactions in the Experience Profile however when i open Experience profile i get no contacts (neither logged in nor anonymous contacts). After ...
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1answer
490 views

Experience Profile JS error Uncaught TypeError: Cannot read property 'Message' of undefined

I'm using Sitecore 9.0.1, i'm getting this error in console when opening the experience profile dashboard and it returns no contacts. It looks like this error is due to the ajax response of the ...
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1answer
263 views

Add custom “Tab” to experience profile Tabs

I'm extending the sitecore experience profile to add a custom tab to display my custom events and facets. i'm following this article: https://jonathanrobbins.co.uk/2016/04/19/extending-sitecore-...
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1answer
213 views

Extending a custom Experience Profile tab [closed]

I'm using Sitecore 9.0.1, I was able to create a custom tab in the experience profile by following this. However, now i want to add subtabs and Data tables inside them so i'm following this article, ...
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0answers
53 views

Adding tabs to the Experience Profile overview [closed]

I'm using sitecore9.0.1, i used the xprofile to save custom Events in the "interactions" table in DB by defining the custom models and triggering the related page event on a certain action that the ...
2
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1answer
387 views

Profile cards and Pattern cards

As I am working on profile cards and pattern cards, So would like to get information about below scenario. What is the use of Profile's Key field while creating profile? And how sitecore uses them(...
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1answer
160 views

Experience Profile custom facet retrieval error

I was trying to create custom facets in Sitecore 9.0 Update 1. I was able to create one and add a custom tab in experience profile. I fill the custom facet data with the help of a WFFM form. I see the ...
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2answers
119 views

Experience Profile search results show fewer visits than in details

For at least one of my contacts, when I search for them it shows that they have only one visit on the results page, but if I click into the details and look at the Activity tab and the visits there, I'...
5
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0answers
92 views

Get Contact Profile Data

I'm trying to get a contact's profile data in Sitecore 9 u2. By profile data I mean data collected based on profile cards assigned to pages they visit. I'm using the ContactBehaviorProfile facet as ...
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1answer
335 views

Sitecore_Analytics_Index is Broken

I am getting zero results in Sitecore Experience Dashboard and found that Sitecore gets data using Sitecore_analytics_index and an analytics index that i have is more or less broken, and as far as I ...
3
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0answers
262 views

View Sitecore Analytics In Real Time

I'm using Sitecore 9 update 2. I'm trying to see if hitting a jss endpoint (layout service endpoint specifically) captures analytics data just by virtue of hitting the endpoint or not. I also have a ...
4
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1answer
495 views

No user inside “Experience Profile” in Sitecore 9

In Development environment , While clicking on XProfile icon , there is no user inside "Experience Profile", I am browsing website locally with loggedin/non- loggedin user but Still no record are ...
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0answers
99 views

Add Behavioral Profiles directly on a contact

Using Sitecore 8.2 U6 So what I want to do is iterate through 100k contacts and add pattern card(s) to the contacts. I would like to do this without requiring the users to log in or writing code to ...
4
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0answers
84 views

Blank Reports for Sitecore Analytics [duplicate]

We have empty reports in Sitecore Experience Dashboard on one of the environments where we have 1 CM and 2 CD servers and we have tried out various things but nothing worked. Reports look something ...
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1answer
535 views

Sitecore Release Contact Processor

We are facing an issue on our Production environment: the Experience Profile Dashboard is empty. When we look at the logs we found Tracker.IsActive= false and it says that Release contact Processor is ...