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Questions tagged [experience-profile]

For questions related to the Experience Profile of a Sitecore contact, including questions goal, campaign, visit, etc. tracking on experience profiles, customization of experience profiles, managing and accessing experience profiles from code, etc.

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2
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1answer
35 views

Some contacts are missing in Experience Profile (IndexWorker error)

We have Sitecore 9.1 with Solr-7.2.1 environment. Some contacts in our solution are missing in Experience Profile. All of these contacts are known and have a lot of webvisits. And everything is OK ...
0
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0answers
51 views

Some pages are not logging goals

I am facing a weird issue in my project. I am triggering goal programmatic way for some pages based on some fulfilling custom conditions. I am using the Sitecore 9.1 initial release. Here is my code: ...
0
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0answers
23 views

Push sitecore contact manually using api

I am using Sitecore 8.2. I have a requirement when user initiates webchat through javascript. I need to push all the session details to XDB using an API. I have created the following method in the API ...
0
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0answers
39 views

Sitecore Experience Profile getting Error

I am getting the following error in the logs when trying to load Experience Profile in Sitecore.NET 8.2 (rev. 170614): 7216 16:28:52 ERROR Key 'Internet Banking' does not exist in this pattern space ...
1
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1answer
31 views

Experience Profile page API for pattern matches throws object reference not set error

I have recently created profiles and applied them to some of my pages. However, now when I go into Experience Profile for contacts that have visited a page that has the profile applied I get the ...
1
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0answers
19 views

Sorting Experience Profile results

This is using Sitecore 8.2.3. My client has concerns that their analytics data is not recording properly, but that appears to be due to the prolific amount of Anonymous contacts that are being ...
1
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2answers
88 views

Display Custom Facet in Sitecore Experience Profile 9.1.1

I'm using Sitecore 9.1.1, I Followed this Link to create a custom facet to each contact and its added successfully to xDB, I don't have a screenshot of it but its like the below image: and this ...
1
vote
1answer
94 views

Custom Facet for Anonymous Contact. Is it possible?

Hi guys, I have a fairly simple question. I have created some custom facets and tested them for known Contacts and they work. But when I do the same regarding Anonymous Contacts, I could not set the ...
2
votes
1answer
147 views

Error occurred while loading Experience Profile

I am facing an issue where the error is occurring while loading the Experience Profile. I am working on Sitecore 9.0.2 version. Error is shown as below:- When I hit the Sitecore API URL as shown ...
0
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2answers
135 views

How to Create a Custom Facet with Hierarchy in Sitecore 9?

I would like to create some form of a hierarchy in a Custom Facet in Sitecore 9. However, the documentation only provided examples using Sitecore 8.2 here. When I tried creating an ...
2
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2answers
134 views

Experience Profile shows only One Anonymous Contact

I am using Sitecore Experience Platform 9.0 rev. 180604 (9.0 Update-2) and my Experience profile does not show the Contacts that I have created, except for one Anonymous Contact that existed a month ...
3
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2answers
126 views

How can I find out Triggered Goal on Sitecore Item

I have created a Goal, deployed and published it. After that, I have applied goal on Sitecore media Item. I am working with Sitecore 9 update 2. For More reference: https://urbansitecore.blog/2017/10/...
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0answers
57 views

custom filter in experience profile faceted search

I have hosted two sites in single sitecore instance. Is it possible to add a custom filter in the experience profile faceted search to getting the contact details of each site separately.
4
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3answers
118 views

How to convert Facet Data to Json format

I am working on display facet data on the Experience profile tab. I am following the below article for the same. http://zhenyuan.azurewebsites.net/post/displaying-custom-facets-in-contact-profile ...
3
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0answers
25 views

Presentation details dialog throw error [duplicate]

In core database go to the Item path: /sitecore/client/Applications/ExperienceProfile/Contact/PageSettings/Tabs/Overview when I am going to open presentation details dialog and click on edit as ...
11
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1answer
396 views

Display custom facets in Sitecore Experience Profile version 9 or later

I am creating custom facet for saving contact information (Like Car Model, Variant, Color, etc) into XDB. I am successfully able to save and retrieve custom facets details with respective Contact. Now ...
4
votes
1answer
270 views

Experience Profile No Search Results

I am running Sitecore 9 update 2 on Azure Web App, with Azure Search. I can see Profile data when I open Experience Profile, but when I try and search for any contact I get no results? (I know there ...
2
votes
1answer
328 views

Experience Profile not showing anonymous contacts

I have created a contact programmatically and also added interaction to that. After that it appeared in experience profile. I found a button on the top right corner to anonimize the contact. I ...
0
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0answers
192 views

sitecore 9 Experience profile not showing contacts [duplicate]

i have created a contact with facet in XDB using XConnect programmatically. but created contact is not showing in experience profile and shows no records to display.why this happened? Also my scenario ...
4
votes
1answer
31 views

Is it possible to see the history of Patterns triggered by a Contact?

In Experience Profile, I can see what Pattern Card a Contact currently has. How would I review the history of that specific Contact to see the Patterns they have triggered?
4
votes
1answer
84 views

Is it possible to assign a Pattern to a Contact?

In Sitecore 9, am I able to assign a Pattern to a Contact? I think the answer is no. The system uses Patterns Cards to identify matches to Contacts. Additionally, from the Experience Profile, I ...
2
votes
1answer
184 views

Programmatically triggering goal while not triggering Path Analyzer

I followed this community post on how to programmatically trigger goals, and it works as advertised: Sitecore.Data.Items.Item goalItem = Sitecore.Context.Database.GetItem(goalId); var goalTrigger = ...
4
votes
2answers
460 views

Experience Profile Error : Sitecore.XConnect.XdbSearchUnavailableException

i'm using sitecore 9.0.1, i'm trying to view custom interactions in the Experience Profile however when i open Experience profile i get no contacts (neither logged in nor anonymous contacts). After ...
1
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1answer
304 views

Experience Profile JS error Uncaught TypeError: Cannot read property 'Message' of undefined

I'm using Sitecore 9.0.1, i'm getting this error in console when opening the experience profile dashboard and it returns no contacts. It looks like this error is due to the ajax response of the ...
0
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1answer
162 views

Add custom “Tab” to experience profile Tabs

I'm extending the sitecore experience profile to add a custom tab to display my custom events and facets. i'm following this article: https://jonathanrobbins.co.uk/2016/04/19/extending-sitecore-...
1
vote
1answer
138 views

Extending a custom Experience Profile tab [closed]

I'm using Sitecore 9.0.1, I was able to create a custom tab in the experience profile by following this. However, now i want to add subtabs and Data tables inside them so i'm following this article, ...
1
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0answers
32 views

Adding tabs to the Experience Profile overview [closed]

I'm using sitecore9.0.1, i used the xprofile to save custom Events in the "interactions" table in DB by defining the custom models and triggering the related page event on a certain action that the ...
1
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1answer
217 views

Profile cards and Pattern cards

As I am working on profile cards and pattern cards, So would like to get information about below scenario. What is the use of Profile's Key field while creating profile? And how sitecore uses them(...
1
vote
1answer
126 views

Experience Profile custom facet retrieval error

I was trying to create custom facets in Sitecore 9.0 Update 1. I was able to create one and add a custom tab in experience profile. I fill the custom facet data with the help of a WFFM form. I see the ...
0
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2answers
65 views

Experience Profile search results show fewer visits than in details

For at least one of my contacts, when I search for them it shows that they have only one visit on the results page, but if I click into the details and look at the Activity tab and the visits there, I'...
4
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0answers
69 views

Get Contact Profile Data

I'm trying to get a contact's profile data in Sitecore 9 u2. By profile data I mean data collected based on profile cards assigned to pages they visit. I'm using the ContactBehaviorProfile facet as ...
0
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1answer
209 views

Sitecore_Analytics_Index is Broken

I am getting zero results in Sitecore Experience Dashboard and found that Sitecore gets data using Sitecore_analytics_index and an analytics index that i have is more or less broken, and as far as I ...
3
votes
0answers
202 views

View Sitecore Analytics In Real Time

I'm using Sitecore 9 update 2. I'm trying to see if hitting a jss endpoint (layout service endpoint specifically) captures analytics data just by virtue of hitting the endpoint or not. I also have a ...
4
votes
1answer
361 views

No user inside “Experience Profile” in Sitecore 9

In Development environment , While clicking on XProfile icon , there is no user inside "Experience Profile", I am browsing website locally with loggedin/non- loggedin user but Still no record are ...
0
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0answers
65 views

Add Behavioral Profiles directly on a contact

Using Sitecore 8.2 U6 So what I want to do is iterate through 100k contacts and add pattern card(s) to the contacts. I would like to do this without requiring the users to log in or writing code to ...
4
votes
0answers
69 views

Blank Reports for Sitecore Analytics [duplicate]

We have empty reports in Sitecore Experience Dashboard on one of the environments where we have 1 CM and 2 CD servers and we have tried out various things but nothing worked. Reports look something ...
0
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1answer
240 views

Sitecore Release Contact Processor

We are facing issue on Production environment where experience profile Dashboard is empty when we look at logs we found in logs that Tracker.IsActive= false and it says that Release contact Processor ...
1
vote
0answers
162 views

Sitecore Experience Profile DashBoard is Empty

We are facing issue on production enviornment ad issue is that Sitecore Experience Profile DashBoard is Empty and this issue is only on production not on UAT or QA when i scanned through logs i found ...
1
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0answers
41 views

Sitecore eXperience Profiler Tool Profile Page doesn't show data from Sitecore WebApi Calls

In our implementation, when try to visit the Sitecore Experience Profile's individual profile pages, it doesn't show any event related data. I can see its returning following errors on Web browser ...
8
votes
1answer
380 views

Tracking for profile not working after upgrade

After migrating from Sitecore 8.0 update 3 to Sitecore 9 update 1 using Sitecore Express Migration Tool 3.1, I have completed: Rebuild search index Rebuild link databases Deploy marketing definitions ...
2
votes
0answers
210 views

'Profile Card Value' is empty

In my Sitecore installation, under '/sitecore/system/Marketing Control Panel/Profiles/' i created a profile 'Movies' and profile keys under it corresponding to Action, Comedy and Horror. Subsequently,...
0
votes
1answer
338 views

migrating xDB data to xConnect [upgrading sitecore 8.2 to 9.0]

I am at the final step of upgrading a website from 8.2 to 9.0 i.e. migrating the analytics data from MongoDB to xConnect. I am using xDB data migration tool and following the guide provided by ...
1
vote
1answer
74 views

Is A/B test avaible in Experience Manager?

Is A/B test (content,component and page) and related analytics data available in the base Sitecore license, Sitecore Experience Manager?
0
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1answer
107 views

How to get the identifier of a contact programmatically [duplicate]

In Sitecore 8 it used to be very simple to get the identifier of a contact in code, with this method "contact.Identifiers.Identifier". This seems to be no longer the case in Sitecore 9. Does anyone ...
2
votes
2answers
289 views

Analytics showing ajax calls as page view events. How to prevent that?

After enabling the Sitecore 9 analytics, when I open the Experience Profile, I see all the WebApi ajax calling as page view events or page events in the Experience Profile. Why this is happening? ...
0
votes
1answer
241 views

Loading VisitorIdentification.js causes 404 not found error

I am trying to enable VisitorIdentification on our pages, so I have added @Html.Sitecore().VisitorIdentification() to our layout pages. However, when the page loads, it throws a 404 when trying to ...
3
votes
3answers
1k views

Sitecore 9 Experience profile dashboard shows contact name and email as “Unknown”

We are working on porting our site to Sitecore 9 Update 1. We have installed Sitecore 9 Update 1 with (WFFM) Web Forms For Marketers 9.0 Update-1 and Solr 6.6.2. Issue: The contacts are always shown ...
1
vote
1answer
283 views

URL for page view interaction is giving me {{SiteName}} instead of website in Sitecore 9.0.1

I have followed this doc article on how to create interaction with xConnect -> https://doc.sitecore.net/developers/xp/xconnect/xconnect-client-api/interactions/add-interaction.html. My code is run ...
2
votes
1answer
110 views

Outcome ignore additional registrations in Sitecore 9

I was following this awesome blogpost on outcomes https://www.coreysmith.co/sitecore-xdb-custom-eras-in-experience-profile-timeline/ I created an outcome and all seems to work fine, but I should have ...
7
votes
3answers
800 views

Profile score data not getting updated Sitecore 9

I am trying to update Profile data through C#. But I don't see the values getting updated in the profile of the user, below is my code for updating values. if (!Tracker.IsActive || Tracker.Current ==...