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Questions tagged [experience-profile]

For questions related to the Experience Profile of a Sitecore contact, including questions goal, campaign, visit, etc. tracking on experience profiles, customization of experience profiles, managing and accessing experience profiles from code, etc.

1
vote
0answers
16 views

Presentation details dialog throw error [duplicate]

In core database go to the Item path: /sitecore/client/Applications/ExperienceProfile/Contact/PageSettings/Tabs/Overview when I am going to open presentation details dialog and click on edit as ...
6
votes
1answer
100 views

Display custom facets in Sitecore Experience Profile version 9 or later

I am creating custom facet for saving contact information (Like Car Model, Variant, Color, etc) into XDB. I am successfully able to save and retrieve custom facets details with respective Contact. Now ...
2
votes
1answer
89 views

Experience Profile No Search Results

I am running Sitecore 9 update 2 on Azure Web App, with Azure Search. I can see Profile data when I open Experience Profile, but when I try and search for any contact I get no results? (I know there ...
0
votes
1answer
75 views

Experience Profile not showing anonymous contacts

I have created a contact programmatically and also added interaction to that. After that it appeared in experience profile. I found a button on the top right corner to anonimize the contact. I ...
0
votes
0answers
46 views

sitecore 9 Experience profile not showing contacts [duplicate]

i have created a contact with facet in XDB using XConnect programmatically. but created contact is not showing in experience profile and shows no records to display.why this happened? Also my scenario ...
4
votes
1answer
27 views

Is it possible to see the history of Patterns triggered by a Contact?

In Experience Profile, I can see what Pattern Card a Contact currently has. How would I review the history of that specific Contact to see the Patterns they have triggered?
3
votes
1answer
56 views

Is it possible to assign a Pattern to a Contact?

In Sitecore 9, am I able to assign a Pattern to a Contact? I think the answer is no. The system uses Patterns Cards to identify matches to Contacts. Additionally, from the Experience Profile, I ...
2
votes
1answer
75 views

Programmatically triggering goal while not triggering Path Analyzer

I followed this community post on how to programmatically trigger goals, and it works as advertised: Sitecore.Data.Items.Item goalItem = Sitecore.Context.Database.GetItem(goalId); var goalTrigger = ...
3
votes
1answer
126 views

Experience Profile Error : Sitecore.XConnect.XdbSearchUnavailableException

i'm using sitecore 9.0.1, i'm trying to view custom interactions in the Experience Profile however when i open Experience profile i get no contacts (neither logged in nor anonymous contacts). After ...
1
vote
1answer
136 views

Experience Profile JS error Uncaught TypeError: Cannot read property 'Message' of undefined

I'm using Sitecore 9.0.1, i'm getting this error in console when opening the experience profile dashboard and it returns no contacts. It looks like this error is due to the ajax response of the ...
0
votes
1answer
85 views

Add custom “Tab” to experience profile Tabs

I'm extending the sitecore experience profile to add a custom tab to display my custom events and facets. i'm following this article: https://jonathanrobbins.co.uk/2016/04/19/extending-sitecore-...
1
vote
1answer
96 views

Extending a custom Experience Profile tab [closed]

I'm using Sitecore 9.0.1, I was able to create a custom tab in the experience profile by following this. However, now i want to add subtabs and Data tables inside them so i'm following this article, ...
1
vote
0answers
30 views

Adding tabs to the Experience Profile overview [closed]

I'm using sitecore9.0.1, i used the xprofile to save custom Events in the "interactions" table in DB by defining the custom models and triggering the related page event on a certain action that the ...
0
votes
1answer
113 views

Profile cards and Pattern cards

As I am working on profile cards and pattern cards, So would like to get information about below scenario. What is the use of Profile's Key field while creating profile? And how sitecore uses them(...
1
vote
1answer
104 views

Experience Profile custom facet retrieval error

I was trying to create custom facets in Sitecore 9.0 Update 1. I was able to create one and add a custom tab in experience profile. I fill the custom facet data with the help of a WFFM form. I see the ...
0
votes
1answer
31 views

Experience Profile search results show fewer visits than in details

For at least one of my contacts, when I search for them it shows that they have only one visit on the results page, but if I click into the details and look at the Activity tab and the visits there, I'...
3
votes
0answers
54 views

Get Contact Profile Data

I'm trying to get a contact's profile data in Sitecore 9 u2. By profile data I mean data collected based on profile cards assigned to pages they visit. I'm using the ContactBehaviorProfile facet as ...
0
votes
1answer
122 views

Sitecore_Analytics_Index is Broken

I am getting zero results in Sitecore Experience Dashboard and found that Sitecore gets data using Sitecore_analytics_index and an analytics index that i have is more or less broken, and as far as I ...
3
votes
0answers
141 views

View Sitecore Analytics In Real Time

I'm using Sitecore 9 update 2. I'm trying to see if hitting a jss endpoint (layout service endpoint specifically) captures analytics data just by virtue of hitting the endpoint or not. I also have a ...
4
votes
1answer
226 views

No user inside “Experience Profile” in Sitecore 9

In Development environment , While clicking on XProfile icon , there is no user inside "Experience Profile", I am browsing website locally with loggedin/non- loggedin user but Still no record are ...
0
votes
0answers
46 views

Add Behavioral Profiles directly on a contact

Using Sitecore 8.2 U6 So what I want to do is iterate through 100k contacts and add pattern card(s) to the contacts. I would like to do this without requiring the users to log in or writing code to ...
4
votes
0answers
64 views

Blank Reports for Sitecore Analytics [duplicate]

We have empty reports in Sitecore Experience Dashboard on one of the environments where we have 1 CM and 2 CD servers and we have tried out various things but nothing worked. Reports look something ...
0
votes
1answer
107 views

Sitecore Release Contact Processor

We are facing issue on Production environment where experience profile Dashboard is empty when we look at logs we found in logs that Tracker.IsActive= false and it says that Release contact Processor ...
1
vote
0answers
140 views

Sitecore Experience Profile DashBoard is Empty

We are facing issue on production enviornment ad issue is that Sitecore Experience Profile DashBoard is Empty and this issue is only on production not on UAT or QA when i scanned through logs i found ...
1
vote
0answers
35 views

Sitecore eXperience Profiler Tool Profile Page doesn't show data from Sitecore WebApi Calls

In our implementation, when try to visit the Sitecore Experience Profile's individual profile pages, it doesn't show any event related data. I can see its returning following errors on Web browser ...
6
votes
1answer
222 views

Tracking for profile not working after upgrade

After migrating from Sitecore 8.0 update 3 to Sitecore 9 update 1 using Sitecore Express Migration Tool 3.1, I have completed: Rebuild search index Rebuild link databases Deploy marketing definitions ...
1
vote
0answers
171 views

'Profile Card Value' is empty

In my Sitecore installation, under '/sitecore/system/Marketing Control Panel/Profiles/' i created a profile 'Movies' and profile keys under it corresponding to Action, Comedy and Horror. Subsequently,...
0
votes
1answer
217 views

migrating xDB data to xConnect [upgrading sitecore 8.2 to 9.0]

I am at the final step of upgrading a website from 8.2 to 9.0 i.e. migrating the analytics data from MongoDB to xConnect. I am using xDB data migration tool and following the guide provided by ...
0
votes
0answers
428 views

Error occured when trying to access Experience profile in Sitecore 9 [duplicate]

I faced an issue when trying to access Experience profile in Sitecore 9, below error stack trace, there is no customization done from my site i am opening a new instance of sitecore : 17864 11:02:...
1
vote
1answer
41 views

Is A/B test avaible in Experience Manager?

Is A/B test (content,component and page) and related analytics data available in the base Sitecore license, Sitecore Experience Manager?
0
votes
1answer
62 views

How to get the identifier of a contact programmatically [duplicate]

In Sitecore 8 it used to be very simple to get the identifier of a contact in code, with this method "contact.Identifiers.Identifier". This seems to be no longer the case in Sitecore 9. Does anyone ...
2
votes
2answers
203 views

Analytics showing ajax calls as page view events. How to prevent that?

After enabling the Sitecore 9 analytics, when I open the Experience Profile, I see all the WebApi ajax calling as page view events or page events in the Experience Profile. Why this is happening? ...
0
votes
1answer
153 views

Loading VisitorIdentification.js causes 404 not found error

I am trying to enable VisitorIdentification on our pages, so I have added @Html.Sitecore().VisitorIdentification() to our layout pages. However, when the page loads, it throws a 404 when trying to ...
2
votes
3answers
976 views

Sitecore 9 Experience profile dashboard shows contact name and email as “Unknown”

We are working on porting our site to Sitecore 9 Update 1. We have installed Sitecore 9 Update 1 with (WFFM) Web Forms For Marketers 9.0 Update-1 and Solr 6.6.2. Issue: The contacts are always shown ...
1
vote
1answer
217 views

URL for page view interaction is giving me {{SiteName}} instead of website in Sitecore 9.0.1

I have followed this doc article on how to create interaction with xConnect -> https://doc.sitecore.net/developers/xp/xconnect/xconnect-client-api/interactions/add-interaction.html. My code is run ...
3
votes
1answer
87 views

Outcome ignore additional registrations in Sitecore 9

I was following this awesome blogpost on outcomes https://www.coreysmith.co/sitecore-xdb-custom-eras-in-experience-profile-timeline/ I created an outcome and all seems to work fine, but I should have ...
7
votes
3answers
649 views

Profile score data not getting updated Sitecore 9

I am trying to update Profile data through C#. But I don't see the values getting updated in the profile of the user, below is my code for updating values. if (!Tracker.IsActive || Tracker.Current ==...
7
votes
3answers
1k views

Profile data is not saving in Experience Profile

I am trying to save the data to the Experience Profile when user submits the form, but the data is not getting displayed in the dashboard. Below is my code for storing data: public void ...
4
votes
2answers
305 views

Displaying custom event data in Experience Profile

I have some code to trigger goals (events) and add additional data to them, based upon this documentation. The additional data is in the Data attribute and we also set the DataKey but no CustomValues. ...
2
votes
2answers
452 views

Experience analytics and Profile icon missing on launch pad

I have Sitecore Version 8.2 .After the plain installation Experience Analytics,FEM , Experience Profile are seen initially at the launch pad of the Sitecore. But after installing the Projects into ...
8
votes
1answer
222 views

Timeline always showing contact as unknown in Sitecore 9

We have some code (in Sitecore 9.0.1) that identifies our contact (and saves some data in facets): Tracker.Current.Session.IdentifyAs(IdentifierSource, email); I found this information on the new ...
8
votes
1answer
443 views

Identify returning user interaction data from xDB in Sitecore 9

I have a requirement to identify the returning user which haven't yet created their profile. I know that Sitecore gives the unique identifier to the anonymous user based on the device and stores the ...
7
votes
5answers
566 views

Single contact showing in Sitecore Experience Profile

I've created an xConnect client API for Sitecore 9 that creates new contacts and sets the facet properties. I've added multiple contacts to xDB, however only one contact has shown in the Experience ...
4
votes
1answer
327 views

Show custom contact facets in Sitecore experience profile

I'm building a custom xConnect client api which is supposed to send data to xConnect. Now I've created a custom facet as an extension to the contact model. The facet is successfully created and set ...
4
votes
1answer
213 views

Sitecore 9 xProfile no data

Hey guys anyone got the xProfile working properly on SC 9? I have data on analytics, I'm identifying the contact with Sitecore.Analytics.Tracker.Current.Session.IdentifyAs Using fiddler, I can see ...
4
votes
0answers
193 views

xConnect ContactBehaviourProfile not updating

I have a .NET Core application that sends Interactions to xConnect. I fill some facets and then use the information on a Sitecore website as a POC. I am filling the ProfileScores Facet to show ...
2
votes
1answer
403 views

Sitecore Experience Profile slow to load

Using Sitecore 8.2 Update 4, Sitecore Experience Profile is not loading (the spinner keeps on spinning) on our Staging server using a Lucene index. This was working fine last week and i guess, it ...
5
votes
4answers
2k views

Sitecore 9 Experience Profile An Error has occurred

When i open the Experience Profile tab on my Sitecore 9 dashboard, i get an error: So naturally, i checked the logs and got the following error and stack trace: 24872 15:35:09 ERROR [Sitecore ...
1
vote
3answers
262 views

Programmatically acquiring the best matching pattern card for all of the contacts

What is the best way to get the best matching pattern card of all of the contacts? I can only get the best pattern card of current contact: var interactionProfile = Tracker.Current.Interaction....
4
votes
0answers
201 views

Interaction is null

When a user submits's a form on the contact us page, I am creating a contact in xDB as: try { //Identify the user Tracker.Current.Session.Identify(model.Email); ...