Questions tagged [experience-profile]

For questions related to the Experience Profile of a Sitecore contact, including questions goal, campaign, visit, etc. tracking on experience profiles, customization of experience profiles, managing and accessing experience profiles from code, etc.

Filter by
Sorted by
Tagged with
0 votes
2 answers
28 views

Campaign graph is not showing the chart

We migrated the xDB data from 9.1 to 10.3 sitecore so everything works fine as in SS below but, only Campaign data is not showing. We tried to rebuild the secondary reporting db also but it didn't ...
Jumping Rabbit's user avatar
1 vote
1 answer
70 views

Experience Profile Page throws an error and does not load any data

I shifted the root folder of the XConnect Site from one server to a different server and made the necessary configuration changes. I checked Solr and Experience Analytics, which work perfectly. ...
Davinder Singh's user avatar
0 votes
3 answers
71 views

No data in Experience Profile

I can see data in Experience Analytics , but there is nothing in Experience Profile. Do I need to enable any configuration. Using Sitecore v10.1.3.
sukesh's user avatar
  • 3,129
0 votes
1 answer
252 views

user interaction and visit duration is not displaying in Sitecore Experience Profile

We have a Sitecore form on our website. We created the custom submit action to identify contact based on the email ID following the link. After creating the custom submit action and mapping it to the ...
Rameshkumar's user avatar
2 votes
1 answer
77 views

Search by Contact id in Sitecore experience profile

We have enabled anonymous user tracking in Sitecore 10.1 and we can see data in experience profile with name shown as Anonymous. We want to implement the search by contact id in the experience profile....
Vinod Chavan's user avatar
5 votes
1 answer
109 views

Pattern cards not changing once assigned

I am using Sitecore personalization with Profile and Pattern cards, everything is working fine and a relevant pattern card gets assigned to visitors after 3 visits (as per the default setup), but it ...
Gautam's user avatar
  • 411
1 vote
0 answers
37 views

Sitecore profiling on a wild-card page

I have a wildcard page that loads some products. I need to present the user with a form based on page views to a product page that have a specific facet selected on the product. There are 1000s of ...
Vinu Krishnaswamy's user avatar
0 votes
1 answer
196 views

Experience Profile 403 error

The Experience Profile shows the correct data with no console errors when I logged into Sitecore for the first time but refreshing the page gives the error An error has occurred. The only way to see ...
Owais Ahmed's user avatar
0 votes
1 answer
123 views

Exception at EnableCorsAttribute in CM

We've setup Sitecore 10.1 in containers. A CORS error always occurs when loading the Experience Profile. The error happens on POST to /sitecore/api/ao/v1/contacts/search and also when saving a ...
Jeroen's user avatar
  • 1,224
0 votes
1 answer
280 views

Experience Profile not displaying anything

When I load up the experience profile this is what I see: This is the error immediately when I load the experience profile page. Tried to find other solutions online but found none: 2021-09-29 11:57:...
Yong Qin Foo's user avatar
0 votes
1 answer
89 views

Experience Profile search stops working when swapping xDB cores back

I'm using sitecore 9.1.1. I have a requirement to enable searching for a user with his name in the Experience Profile dashboard. I followed this link in order to enable indexing PII data, then I ...
AME's user avatar
  • 679
3 votes
2 answers
471 views

Sitecore form submit code is not getting triggered in visual studio

I'm getting user name and mail id through sitecore form. on clicking submit the sitecore form submit action has to get triggered. In turn the following code has to get triggered. But the debug point ...
Indu Mathi's user avatar
1 vote
0 answers
83 views

xConnect get PatternCards for contact

I want to use xconnect to download pattern cards. The contact has pattern cards (I checked in his profile). I extended contact download with ContactBehaviorProfile. Below is my code ...
Jan Nowak's user avatar
  • 311
0 votes
1 answer
196 views

Clicked event is not tracked in Experience profile contact activity when click at any link in EXM email

We are trying to track click event in Experience profile in Activity tab of contact when we click on EXM campaign email link on CM role and standalone role. However, it is not tracking click event ...
Ashu's user avatar
  • 402
2 votes
2 answers
445 views

How to get ContactID that used on Experience Profile Sitecore

I'm looking for a way to make it easier to find specific contacts in the experience profile. The entry in Experience Profile has a URL pattern {Site Url}/sitecore/client/Applications/ExperienceProfile/...
Fibra Diarta's user avatar
1 vote
0 answers
80 views

How to extend site filter in multisite setup

We have a multisite setup (both SXA and non-SXA sites) with Sitecore 9.3. Need is to provide a filter in the Experience Profile to search site-specific contacts (a site filter just like in the ...
kiran's user avatar
  • 71
1 vote
0 answers
83 views

Do not want to add programmatically added contact in Experience Profile in Sitecore SXA

We are adding contact through programming and it is added on Experience Profile after sometime. How to avoid adding the same contact in Experience profile? Code used for adding contact: using (var ...
User7864's user avatar
  • 219
0 votes
1 answer
4k views

The requested resource does not support http method 'GET'

When I open the Experience Profile tab on my Sitecore 9.1.1, I get an error: An error has occurred. In Chrome console: Failed to load resource: the server responded with a status of 500 (Internal ...
Raju's user avatar
  • 17
1 vote
1 answer
71 views

Birthdate in XProfile shows in UTC time rather than server/localtime in sitecore 10

I'm using Sitecore 10. Values stored in sitecore are always stored in UTC, is there a way to show the values that appear in XProfile for a contact (i.e. Birthdate) in server time instead of UTC? Edit: ...
Mie ElMansy's user avatar
0 votes
1 answer
312 views

Delete contacts from Experience profile

How can we delete all contacts from Experience Profile using PowerShell script? Version: Sitecore 9.1.1
Raju's user avatar
  • 17
1 vote
2 answers
378 views

Sitecore Forms submit action saving contact into Experience profile

Using Sitecore forms for Contact Us form submissions. I used Sent Email Campaign Message and Redirect To Page submit actions, but contacts are getting saved into Experience profile with the email from ...
Raju's user avatar
  • 17
1 vote
1 answer
91 views

How to show custom data of custom page event in the experience profile instead of current page url while tracking external links using FXM?

We are using FXM to track the clicks on the external links and the data is stored in the xdb Shard Interactions table > Event Column but in the experience profile, the url shows the curent item ...
SNew's user avatar
  • 151
2 votes
0 answers
85 views

Sitecore experience profile search extension

Sitecore version: 9.1 Update-1 By default, it is possible to search with Email, First Name, Last Name (after enabling PII indexing) in the Experience Profile search. In our implementation, we have ...
Raman Gupta's user avatar
  • 2,474
1 vote
2 answers
163 views

Experience profile field data missing in Contact Card: First Name

I've encountered a very weird issue which I was hoping to get some advice on. I've implemented a custom facet in Experience Profile - Sitecore 9.1 which works fine. On my environment there's no ...
Elena P's user avatar
  • 631
2 votes
1 answer
40 views

Sitecore - Profile Keys, maximum number?

I'm currently working with a client who would like to start using personalisation for their product range. We've mapped out the number of profiles, profile keys and pattern cards which need to be ...
Kyle Cassidy's user avatar
0 votes
0 answers
37 views

Sitecore 8.2 Custom facets not updating in mongo db

We are trying to implement custom facets and the implementation is completed. My implementation is based on the below blogs, https://www.xcentium.com/blog/2017/07/05/adding-a-custom-contact-facet-in-...
karthik's user avatar
  • 71
0 votes
1 answer
94 views

sitecore not mapping the users traffic with social channels

We couldn't able to identify the user's traffic with social channels. Currently in experience profile, when we filter the contacts with channels, it's just showing the contacts with the Direct, ...
kalikrishna's user avatar
1 vote
2 answers
339 views

Sitecore Experience Profile taking long time to update visitors

I'm trying to check the goals that were triggered by an anonymous visitor and other information in Sitecore Experience Profile. After I make my visit, when I check the Experience Profile, the new ...
Paulson Maclean's user avatar
4 votes
0 answers
48 views

Update Sitecore Contact Programmatically :For Users on a Shared Computer

I am using Sitecore API to identify and update the contact with a Member ID value Post login. But the below code seems to update the interaction to the same contact i.e. If two people are logging in ...
Abhay Dhar's user avatar
  • 1,655
0 votes
3 answers
2k views

No data recorded in Experience Analytics

We have made a installation of Sitecore Experience Platform v9.3.0 (rev. 003498) (details below): 2 servers as Content Management role 2 servers as Content Delivery role 2 servers as others roles (...
Breno Diniz Pelosi's user avatar
3 votes
1 answer
288 views

Experience Profile Search Contacts API Timeout

I have an environment with sitecore 9.3 and experience profile was working fine but suddenly it shows an error message that "an error has occurred" and when i checked the logs i found in the search ...
NAli's user avatar
  • 875
2 votes
0 answers
121 views

Why are my downloads (PDF, DOC) being tracked as pageviews in Experience Profile?

Our downloads (PDF, DOC, etc) are being tracked as pageviews in Experience Profile. This means our totals and calculations involving pageviews are incorrect. Downloads shouldn't be considered a ...
NotAnotherCliche's user avatar
2 votes
1 answer
230 views

Some contacts are missing in Experience Profile (IndexWorker error)

We have Sitecore 9.1 with Solr-7.2.1 environment. Some contacts in our solution are missing in Experience Profile. All of these contacts are known and have a lot of webvisits. And everything is OK ...
x3mxray's user avatar
  • 3,150
0 votes
0 answers
90 views

Some pages are not logging goals

I am facing a weird issue in my project. I am triggering goal programmatic way for some pages based on some fulfilling custom conditions. I am using the Sitecore 9.1 initial release. Here is my code: ...
Foysal's user avatar
  • 506
0 votes
0 answers
82 views

Push sitecore contact manually using api

I am using Sitecore 8.2. I have a requirement when user initiates webchat through javascript. I need to push all the session details to XDB using an API. I have created the following method in the API ...
Arun Kumar's user avatar
0 votes
0 answers
196 views

Sitecore Experience Profile getting Error

I am getting the following error in the logs when trying to load Experience Profile in Sitecore.NET 8.2 (rev. 170614): 7216 16:28:52 ERROR Key 'Internet Banking' does not exist in this pattern space ...
Arun Kumar's user avatar
1 vote
1 answer
150 views

Experience Profile page API for pattern matches throws object reference not set error

I have recently created profiles and applied them to some of my pages. However, now when I go into Experience Profile for contacts that have visited a page that has the profile applied I get the ...
ToddB's user avatar
  • 619
1 vote
0 answers
69 views

Sorting Experience Profile results

This is using Sitecore 8.2.3. My client has concerns that their analytics data is not recording properly, but that appears to be due to the prolific amount of Anonymous contacts that are being ...
Ken McAndrew's user avatar
  • 5,102
2 votes
2 answers
400 views

Display Custom Facet in Sitecore Experience Profile 9.1.1

I'm using Sitecore 9.1.1, I Followed this Link to create a custom facet to each contact and its added successfully to xDB, I don't have a screenshot of it but its like the below image: and this ...
Fatema elsayed's user avatar
2 votes
1 answer
337 views

Custom Facet for Anonymous Contact. Is it possible?

Hi guys, I have a fairly simple question. I have created some custom facets and tested them for known Contacts and they work. But when I do the same regarding Anonymous Contacts, I could not set the ...
Bien Angelo Relucano's user avatar
4 votes
1 answer
690 views

Error occurred while loading Experience Profile

I am facing an issue where the error is occurring while loading the Experience Profile. I am working on Sitecore 9.0.2 version. Error is shown as below:- When I hit the Sitecore API URL as shown ...
SumitK's user avatar
  • 751
0 votes
2 answers
355 views

How to Create a Custom Facet with Hierarchy in Sitecore 9?

I would like to create some form of a hierarchy in a Custom Facet in Sitecore 9. However, the documentation only provided examples using Sitecore 8.2 here. When I tried creating an ...
Bien Angelo Relucano's user avatar
2 votes
2 answers
390 views

Experience Profile shows only One Anonymous Contact

I am using Sitecore Experience Platform 9.0 rev. 180604 (9.0 Update-2) and my Experience profile does not show the Contacts that I have created, except for one Anonymous Contact that existed a month ...
Bien Angelo Relucano's user avatar
2 votes
2 answers
2k views

How can I find out Triggered Goal on Sitecore Item

I have created a Goal, deployed and published it. After that, I have applied the goal on the Sitecore Media Item. I am working with Sitecore 9 update 2. For More reference: https://urbansitecore.blog/...
Himmat Singh Dulawat's user avatar
1 vote
0 answers
125 views

custom filter in experience profile faceted search

I have hosted two sites in single sitecore instance. Is it possible to add a custom filter in the experience profile faceted search to getting the contact details of each site separately.
sujith NB's user avatar
4 votes
3 answers
797 views

How to convert Facet Data to Json format

I am working on display facet data on the Experience profile tab. I am following the below article for the same. http://zhenyuan.azurewebsites.net/post/displaying-custom-facets-in-contact-profile But ...
Prince Sharma's user avatar
1 vote
0 answers
36 views

Presentation details dialog throw error [duplicate]

In core database go to the Item path: /sitecore/client/Applications/ExperienceProfile/Contact/PageSettings/Tabs/Overview when I am going to open presentation details dialog and click on edit as ...
Himmat Singh Dulawat's user avatar
11 votes
1 answer
2k views

Display custom facets in Sitecore Experience Profile version 9 or later

I am creating custom facet for saving contact information (Like Car Model, Variant, Color, etc) into XDB. I am successfully able to save and retrieve custom facets details with respective Contact. Now ...
Himmat Singh Dulawat's user avatar
4 votes
1 answer
953 views

Experience Profile No Search Results

I am running Sitecore 9 update 2 on Azure Web App, with Azure Search. I can see Profile data when I open Experience Profile, but when I try and search for any contact I get no results? (I know there ...
Lee Swainsbury's user avatar
3 votes
1 answer
1k views

Experience Profile not showing anonymous contacts

I have created a contact programmatically and also added interaction to that. After that it appeared in experience profile. I found a button on the top right corner to anonimize the contact. I ...
Rajasekar's user avatar
  • 692