Questions tagged [marketing-automation]
Questions related to Sitecore Marketing Automation can be tagged here.
36
questions
2
votes
0answers
20 views
Contacts added by xConnect API not being enrolled in marketing automation
Has anyone had issues with contacts created via the xConnect API not enrolling in marketing automation plans?
We've created a custom job which pulls in contact information from an external source and ...
1
vote
0answers
33 views
Certificate Error starting the Sitecore Marketing Automation Engine service [closed]
I am upgrading Sitecore xConnect from version 9.0.1 to 9.1.1 and after following steps from the Sitecore-911-Upgrade-Guide, I copy & pasted the provided files and folders to the xConnect folder. ...
2
votes
1answer
27 views
Contacts not enrolling in Automation Plan in XP Scaled topology
I am using events to enrol contacts in a Marketing Automation plan, and it works fine in XP Single topology, but in an XP Scaled topology (Azure PaaS) the contacts are not being enrolled.
The plan is ...
2
votes
1answer
55 views
Marketing Automation Custom Listener with custom predicate fails to continue on the “No” path
I have a custom predicate which is used as a rule for a Custom Listener in Marketing Automation. It checks the value of a property in a custom event and, when it evaluates to True the journey proceeds ...
3
votes
2answers
72 views
How can I find out Triggered Goal on Sitecore Item
I have created a Goal, deployed and published it. After that, I have applied goal on Sitecore media Item. I am working with Sitecore 9 update 2. For More reference:
https://urbansitecore.blog/2017/10/...
0
votes
1answer
43 views
Sitecore form and list manager contact not saving properly
I am using Sitecore form to subscribe to news. In the On submit of the form, I am triggering the goal. Once the goal is triggered, I have a marketing automation campaign which add the contact to the ...
2
votes
0answers
38 views
How to implement DI service configurator in Automation Engine service registration
I am seeking to inject a service with dependencies into a Marketing Automation Activity Type that will be instantiated by the Marketing Automation Engine.
I have successfully injected a basic service ...
3
votes
1answer
49 views
Automation Engine activity type not retrieving custom facet
I have a custom activity type in Marketing Automation that is being processed correctly in the MA journey, however I am unable to retrieve a custom facet from the IContactProcessingContext in the ...
1
vote
0answers
57 views
Sitecore 9.0.1 Goal is not triggering
I have Sitecore 9.0 update 1 environment is in Azure PaaS. I have created a new goal and checked the "IsLiveEvent" to trigger the goal without ending the session. Goal is deployed and published. Now I ...
-1
votes
1answer
91 views
Activate Marketing Automation campaigns in Sitecore 9.1 is giving us “api 404 error”
When i activate the Marketing automation campaigns this error appear
"The requested resource was not found."
This issue appears after an upgrade from Sitecore 9.0 to 9.1. I compared the configs ...
0
votes
1answer
61 views
Marketing Automation module in Sitecore 9 with Marketer role
Can we access Marketing Automation module in sitecore 9 with a Marketer role?
I am able to access this module as the admin user. But my marketing team is not able to access this module with Marketer ...
1
vote
1answer
71 views
Enrolling Anonymous Users to Marketing Automation
I am trying to enroll an anonymous user to a marketing automation plan but it didn't work.
Basically the user will open campaign from Facebook, this campaign already created with the Sitecore ...
1
vote
0answers
30 views
How to handle changes to active automations?
We're in the process of standing up the Sitecore CMS 9.1 with Marketing Automation, and I've been theorising how we might best handle updating and versioning automation flows. We haven't run them to ...
2
votes
1answer
170 views
Is a Sitecore campaign triggered as a 'live event'?
In Sitecore, campaigns can be created for online and offline tracking. Those campaigns can then be triggered by adding sc_camp=the-unique-id to urls in social media or on the site itself.
I want to ...
4
votes
2answers
108 views
Custom listener - where contact clicked email condition not firing
In SC9.1, I have a marketing automation that is triggering EXM emails. I'm using the where contact clicked email condition to direct the visitor through the automation. Marketing automation is not ...
1
vote
2answers
475 views
Sitecore 9.1 xConnect site not working
Background:
I am trying to install Sitecore 9.1 XP0 developer topology on my local machine, however, the SIF install fails at task 65 out of 88 with the error message Installation error: Failed to ...
0
votes
1answer
72 views
Sitecore Azure 9.1 Marketing Operations service error
I'm receiving this error in my Sitecore 9.1 Azure Marketing Operations service.
FYI my xCollect service is pointing to MongoDB instance so I have enabled sc.Xdb.Collection.Data.MongoDb.xml in ...
1
vote
2answers
45 views
How to get engagement plans that current user is enrolled in?
Sitecore Marketing Automation API defines how to enroll a contact in a plan, but doesn't mention how to get plans that current (or specified) contact is enrolled in. Is there an API for that?
Sitecore ...
6
votes
1answer
108 views
What happens to enrolled contacts when they are merged?
What happens if two contacts are enrolled in the same engagement plan and then get merged? Will the dying contact be removed from the plan? Which state will the surviving contact be in?
4
votes
1answer
69 views
Logic for Enroll contacts from list in Sitecore 9.1
There is a new cool feature called Enroll contacts from list in Sitecore 9.1:
I'm wondering where the actual logic resists (which assembly and class). I'm going to utilize this functionality by ...
1
vote
1answer
256 views
MarketingAutomationService times out during Sitecore 9.1 install with SIF
Background Info:
I am trying to install Sitecore 9.1 initial release with SIF. I want to install it on my development machine with the XP0 topology. I have been trying to use the XP0-SingleDeveloper....
10
votes
1answer
192 views
Automation Engine can't find custom predicate
I have create a custom predicate according to the documentation: https://doc.sitecore.net/developers/xp/segmentation/create-a-custom-predicate.html
The rule has been defined in /sitecore/system/...
6
votes
3answers
92 views
How many personalization rules are too many? At what point does page/site performance start to take a hit?
A client wants to do basic personalization with a rule that changes a header image based on geolocation/zip code. They would like to try and cover as many individual zip codes as possible in a region. ...
2
votes
1answer
138 views
Custom predicate: YourLinqIsTooStrongException in CreateContactSearchQuery function
My custom rule checks if it is contact's birthday today. Birthdate from Personal facet and current date are compared (respectively their months and days). Following code should do it (at least by my ...
2
votes
1answer
71 views
Add Visitor into Contact List [duplicate]
For hands-on on Sitecore Automation tool,
I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
6
votes
2answers
360 views
List segmentation on custom rule YourLinqIsTooStrongException error
I've made a custom rule that enables the user to get a date field from any facet and see if that date's passed. I've made two variants, one for personalization and one for list segmentation/Marketing ...
2
votes
3answers
1k views
How to fix “Failed to instantiate a processor of type '”Sitecore.Xdb.MarketingAutomation.Processing.EventProcessor“'”
Marketing Automation is not working. When I check log in [xconnect]\Website\App_data\jobs\continuous\AutomationEngine\App_Data\Logs
I have found this below error:
Failed to instantiate a processor ...
2
votes
3answers
348 views
Where do I find log of Marketing automation custom activity or How to debug custom activity dlls?
This is my custom Activity:
public SendPromoEmailActivity(ILogger<SendPromoEmailActivity> logger)
: base((ILogger<IActivity>)logger)
{
}
public override ActivityResult ...
0
votes
1answer
228 views
Postcondition the definition was not found error at the time of creating Automation plan by code
My code for creating Automation Plan
var manager = ServiceLocator.ServiceProvider.GetDefinitionManagerFactory().GetDefinitionManager<IAutomationPlanDefinition>();
var currentTime = DateTime....
0
votes
1answer
105 views
How to add Activity Type in Marketing Operation actions tab?
I have followed this documentation.
Have created Sitecore item and deploy *.dll under \xconnect\App_data\jobs\continuous\AutomationEngine folder and also created xml file named sc.MarketingAutomation....
1
vote
0answers
46 views
Why “Email clicked” And “Email opened” activity types are not shown in Marketing actions tab in sitecore 9.0.1?
There are two Activity types named "Email clicked" and "Email opened" in Marketing Automation.
But both of these items are not loaded in Marketing Automation Tab.
Why?
2
votes
1answer
274 views
Custom marketing automation activity does not work in Sitecore 9.0.1
I've created and successfully tested custom activity type in Sitecore 9.0.0 according to this guide:
https://doc.sitecore.net/developers/xp/marketing-automation/activities/activity-types/add-activity-...
2
votes
1answer
184 views
Creating or editing Marketing Automation campaigns in Sitecore 9.0.1 is giving us “Authorization has been denied for this request.” in Chrome
We are using Sitecore 9.0.1 and Marketing Automation heavily on our current small project.
On one of our environments, we are getting
Authorization has been denied for this request.
when we are ...
5
votes
2answers
611 views
Send email upon activation of the Marketing Automation plan
I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
4
votes
1answer
175 views
How to trigger an event when a customer don't open email using sitecore 9
We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
5
votes
1answer
100 views
Is there an automatic way to migrate engagement plans to marketing automation plans?
This question prompted when I was answering an Engagement Plans question. I couldn't find an answer anywhere nor an explicit mention that Marketing Automation Plans are essentially replacing ...
