Questions tagged [marketing-automation]

Questions related to Sitecore Marketing Automation can be tagged here.

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Live Event Goal is triggered twice so contact runs through MAT campaign twice

Basically what we want to achieve is that a visitor can fill a "contact me" form in and get a "thank you" email on its submission, and add a new contact to a list. What we ...
0 votes
1 answer
93 views

SItecore Marketing automation is not working for OOB email opened event

I have created a Marketing Automation campaign and selected Send Email action for contacts. Post this action, I am adding a listener for 3 minutes where I have added a rule "Where contact opened ...
0 votes
0 answers
38 views

Failed to start service 'Sitecore Marketing Automation Engine [duplicate]

I am getting error "Failed to start service 'Sitecore Marketing Automation Engine - gettingStartedxconnect.dev.local-MarketingAutomationService (gettingStartedxconnect.dev.local-...
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1 vote
1 answer
48 views

Abandoned cart marketing automation campaign not working

We are using OOTB abandoned cart marketing automation campaign for our Experience Commerce(XC) based website. Already installed the Abandoned Cart Campaign Site Setup module for our site node in the ...
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0 votes
1 answer
59 views

How to Export/Import Marketing Automation Plan across Sitecore instances

With having xConnect and Sitecore 9.3. When we create a marketing automation plan on a local/dev machine and we want to install/export it to the next environment, let's say QA. What is the recommended ...
0 votes
0 answers
24 views

Contacts in List Manager gets replaced by new ones in Sitecore 10.1.0

I followed the below documentation and added a custom submit action in Sitecore 10.1.0. https://doc.sitecore.com/xp/en/developers/93/sitecore-experience-manager/walkthrough--creating-a-custom-submit-...
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0 votes
1 answer
129 views

Custom action throwing 500 error while saving

I created a custom action, followed all steps mentioned in https://doc.sitecore.com/en/developers/93/sitecore-experience-platform/create-an-activity-type.html i can see my custom action in the ...
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1 vote
2 answers
130 views

Load Contact by ID in XConnect Automation Engine Context

I have created an Automation Plan and its enrollment is based on Custom Page Event. The Plan is working as expected, but the contacts are not multiple-enrolled. Meaning that if the contact already in ...
0 votes
2 answers
894 views

How to add a custom condition to appear in marketing automation "rules" panel?

I'm using Sitecore 10. I want to create a custom condition and have it show when creating a new marketing automation campaign as an option when creating a "rule" for starting the campaign. I ...
0 votes
1 answer
118 views

Sitecore 9.3 - Can we allow unsigned Certificate during Installation and still run the Marketing automation service

I am trying to install Sitecore 9.3 using the PowerShell scripts "XP0-SingleDeveloper.ps1". The script stops the installation and throws error on starting the Marketing Automation service. ...
0 votes
1 answer
42 views

Adding validations to marketing automation activity type parameters

I'm using Sitecore 9.3 Is it possible to add Sitecore validations to the parameters of a marketing automation activity type? I have a parameter called "Title" for example, and I'd like to ...
0 votes
1 answer
69 views

Engagement Plans in Sitecore 10

We are looking to upgrade to Sitecore 10 from 8.1, the current site using Marketing Engagement Plan(s). Are engagement plans used in Sitecore 10. If not what are they replaced with and is there a ...
1 vote
0 answers
160 views

ERROR in Sitecore EXM marketing automation: Multiple actions were found that match the request

Trying to create a simple custom token to add on my email campaign. After following this documentation from Sitecore, again I encountered an error. https://doc.sitecore.com/developers/exm/90/email-...
0 votes
0 answers
268 views

Sitecore 9.3 EXM - SQL timeout issue

While doing Marketing automation in the send email step I am seeing below error in the logs. It is continuously attempting to send email and logging this error. It is able to send the email sometimes. ...
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3 votes
2 answers
105 views

Two different contact for form submit and Email campaign history

I see two different contact when same user is register for email campaign and for page visit, need to merge this to one, how can i do so? The first contact you see in above image is email history ...
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3 votes
1 answer
76 views

Multiple version of marketing automation models

How are you guys handling multiple version of a marketingautomationengine model in your current solution. Let's assume I have mymodel,1.0.json which looks like below { "Name": "mymodel", "...
1 vote
1 answer
267 views

Saving Marketing Automation campaign throws an error

When I create a new campaign in marketing automation from blank and save it, Sitecore throws an error: ERROR [Sitecore Services]: HTTP POST URL https://sitecoreclean93sc.dev.local/sitecore/api/ma/...
0 votes
2 answers
86 views

In SC 9.3 Marketing Automation Plan, will contacts go to the yes path immediately or wait until the time has elapsed?

In Sitecore 9.3 Marketing Automation plan, I have the following Custom listener. In this case, will the contact go to the yes path and continue as soon as it triggers the campaign and channel or will ...
0 votes
2 answers
70 views

Auto Contact Enrollment, Sitecore 9.0.2

Is there a way I can auto enroll a list of contacts, created in list manager to a campaign ? I see 9.1 has an option to do it.
2 votes
0 answers
243 views

Rebus INFO messages appearing in Marketing Automation webjob console log output

I am running Marketing Automation 9.1.1 in Azure PaaS, scaled topology. The MA engine is running fine but I am only recently seeing some new INFO messages in the WebJobs console output when new ...
  • 863
2 votes
0 answers
86 views

Marketing Automation CultureInfo.CurrentCulture problem

I have marketing automation campaign where I use xconnect segmentation rule Sitecore.XConnect.Segmentation.Predicates.Interactions.ChannelGroupMatches. There are a lot of this error in my Automation ...
  • 3,061
3 votes
3 answers
167 views

Get Phone Number List Facet from IContactProcessingContext

I have a custom activity in marketing automation. Then I try to get phone number when user IContactProcessingContext, but context.Contact.GetFacet() return null. Any suggestions as to what I need to ...
  • 143
0 votes
0 answers
74 views

Some pages are not logging goals

I am facing a weird issue in my project. I am triggering goal programmatic way for some pages based on some fulfilling custom conditions. I am using the Sitecore 9.1 initial release. Here is my code: ...
  • 506
3 votes
1 answer
85 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a Sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
  • 1,343
2 votes
1 answer
180 views

Capture Session Timeout Event in Sitecore Marketing Automation

I am working on Sitecore 9.0.2 and we have a requirement to send a reminder email through marketing automation. We have a scenario where contact will land on registration page and provide email/...
1 vote
2 answers
155 views

Sitecore Marketing Automation Custom Activity [closed]

I tried to create Sitecore custom activity which appears on the Marketing automation control panel UI but does not call the invoke method when I pass the send sms service to it. If the invoke method ...
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4 votes
1 answer
252 views

Contacts added by xConnect API not being enrolled in marketing automation

Has anyone had issues with contacts created via the xConnect API not enrolling in marketing automation plans? We've created a custom job which pulls in contact information from an external source and ...
1 vote
0 answers
205 views

Certificate Error starting the Sitecore Marketing Automation Engine service [closed]

I am upgrading Sitecore xConnect from version 9.0.1 to 9.1.1 and after following steps from the Sitecore-911-Upgrade-Guide, I copy & pasted the provided files and folders to the xConnect folder. ...
2 votes
1 answer
181 views

Contacts not enrolling in Automation Plan in XP Scaled topology

I am using events to enrol contacts in a Marketing Automation plan, and it works fine in XP Single topology, but in an XP Scaled topology (Azure PaaS) the contacts are not being enrolled. The plan is ...
  • 863
3 votes
1 answer
264 views

Marketing Automation Custom Listener with custom predicate fails to continue on the "No" path

I have a custom predicate which is used as a rule for a Custom Listener in Marketing Automation. It checks the value of a property in a custom event and, when it evaluates to True the journey proceeds ...
  • 863
2 votes
2 answers
1k views

How can I find out Triggered Goal on Sitecore Item

I have created a Goal, deployed and published it. After that, I have applied the goal on the Sitecore Media Item. I am working with Sitecore 9 update 2. For More reference: https://urbansitecore.blog/...
1 vote
2 answers
436 views

Sitecore form and list manager contact not saving properly

I am using Sitecore form to subscribe to news. In the On submit of the form, I am triggering the goal. Once the goal is triggered, I have a marketing automation campaign which add the contact to the ...
  • 293
2 votes
0 answers
140 views

How to implement DI service configurator in Automation Engine service registration

I am seeking to inject a service with dependencies into a Marketing Automation Activity Type that will be instantiated by the Marketing Automation Engine. I have successfully injected a basic service ...
  • 863
3 votes
1 answer
177 views

Automation Engine activity type not retrieving custom facet

I have a custom activity type in Marketing Automation that is being processed correctly in the MA journey, however I am unable to retrieve a custom facet from the IContactProcessingContext in the ...
  • 863
-1 votes
1 answer
263 views

Activate Marketing Automation campaigns in Sitecore 9.1 is giving us “api 404 error”

When i activate the Marketing automation campaigns this error appear "The requested resource was not found." This issue appears after an upgrade from Sitecore 9.0 to 9.1. I compared the configs ...
  • 1
0 votes
1 answer
91 views

Marketing Automation module in Sitecore 9 with Marketer role

Can we access Marketing Automation module in sitecore 9 with a Marketer role? I am able to access this module as the admin user. But my marketing team is not able to access this module with Marketer ...
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1 vote
1 answer
268 views

Enrolling Anonymous Users to Marketing Automation

I am trying to enroll an anonymous user to a marketing automation plan but it didn't work. Basically the user will open campaign from Facebook, this campaign already created with the Sitecore ...
1 vote
0 answers
39 views

How to handle changes to active automations?

We're in the process of standing up the Sitecore CMS 9.1 with Marketing Automation, and I've been theorising how we might best handle updating and versioning automation flows. We haven't run them to ...
2 votes
1 answer
434 views

Is a Sitecore campaign triggered as a 'live event'?

In Sitecore, campaigns can be created for online and offline tracking. Those campaigns can then be triggered by adding sc_camp=the-unique-id to urls in social media or on the site itself. I want to ...
  • 1,591
3 votes
2 answers
356 views

Custom listener - where contact clicked email condition not firing

In SC9.1, I have a marketing automation that is triggering EXM emails. I'm using the where contact clicked email condition to direct the visitor through the automation. Marketing automation is not ...
1 vote
3 answers
2k views

Sitecore 9.1 xConnect site not working

Background: I am trying to install Sitecore 9.1 XP0 developer topology on my local machine, however, the SIF install fails at task 65 out of 88 with the error message Installation error: Failed to ...
  • 874
0 votes
1 answer
187 views

Sitecore Azure 9.1 Marketing Operations service error [closed]

I'm receiving this error in my Sitecore 9.1 Azure Marketing Operations service. FYI my xCollect service is pointing to MongoDB instance so I have enabled sc.Xdb.Collection.Data.MongoDb.xml in ...
1 vote
2 answers
94 views

How to get engagement plans that current user is enrolled in?

Sitecore Marketing Automation API defines how to enroll a contact in a plan, but doesn't mention how to get plans that current (or specified) contact is enrolled in. Is there an API for that? Sitecore ...
  • 1,801
6 votes
1 answer
121 views

What happens to enrolled contacts when they are merged?

What happens if two contacts are enrolled in the same engagement plan and then get merged? Will the dying contact be removed from the plan? Which state will the surviving contact be in?
  • 1,026
4 votes
1 answer
146 views

Logic for Enroll contacts from list in Sitecore 9.1

There is a new cool feature called Enroll contacts from list in Sitecore 9.1: I'm wondering where the actual logic resists (which assembly and class). I'm going to utilize this functionality by ...
2 votes
2 answers
983 views

MarketingAutomationService times out during Sitecore 9.1 install with SIF

Background Info: I am trying to install Sitecore 9.1 initial release with SIF. I want to install it on my development machine with the XP0 topology. I have been trying to use the XP0-SingleDeveloper....
  • 617
12 votes
1 answer
804 views

Automation Engine can't find custom predicate

I have create a custom predicate according to the documentation: https://doc.sitecore.net/developers/xp/segmentation/create-a-custom-predicate.html The rule has been defined in /sitecore/system/...
6 votes
3 answers
332 views

How many personalization rules are too many? At what point does page/site performance start to take a hit?

A client wants to do basic personalization with a rule that changes a header image based on geolocation/zip code. They would like to try and cover as many individual zip codes as possible in a region. ...
  • 61
3 votes
1 answer
410 views

Custom predicate: YourLinqIsTooStrongException in CreateContactSearchQuery function

My custom rule checks if it is contact's birthday today. Birthdate from Personal facet and current date are compared (respectively their months and days). Following code should do it (at least by my ...
2 votes
1 answer
98 views

Add Visitor into Contact List [duplicate]

For hands-on on Sitecore Automation tool, I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
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