Questions tagged [marketing-automation]

Questions related to Sitecore Marketing Automation can be tagged here.

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1answer
55 views

Sitecore 9.3 - Can we allow unsigned Certificate during Installation and still run the Marketing automation service

I am trying to install Sitecore 9.3 using the PowerShell scripts "XP0-SingleDeveloper.ps1". The script stops the installation and throws error on starting the Marketing Automation service. ...
7
votes
2answers
809 views

How can I find out Triggered Goal on Sitecore Item

I have created a Goal, deployed and published it. After that, I have applied the goal on the Sitecore Media Item. I am working with Sitecore 9 update 2. For More reference: https://urbansitecore.blog/...
2
votes
1answer
73 views

Why “Email clicked” And “Email opened” activity types are not shown in Marketing actions tab in sitecore 9.0.1?

There are two Activity types named Email clicked and Email opened in Marketing Automation. But both of these items are not loaded in the Marketing Automation Tab. Why?
2
votes
2answers
59 views

Two different contact for form submit and Email campaign history

I see two different contact when same user is register for email campaign and for page visit, need to merge this to one, how can i do so? The first contact you see in above image is email history ...
3
votes
3answers
129 views

Get Phone Number List Facet from IContactProcessingContext

I have a custom activity in marketing automation. Then I try to get phone number when user IContactProcessingContext, but context.Contact.GetFacet() return null. Any suggestions as to what I need to ...
1
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1answer
53 views

Load Contact by ID in XConnect Automation Engine Context

I have created an Automation Plan and its enrollment is based on Custom Page Event. The Plan is working as expected, but the contacts are not multiple-enrolled. Meaning that if the contact already in ...
0
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2answers
63 views

In SC 9.3 Marketing Automation Plan, will contacts go to the yes path immediately or wait until the time has elapsed?

In Sitecore 9.3 Marketing Automation plan, I have the following Custom listener. In this case, will the contact go to the yes path and continue as soon as it triggers the campaign and channel or will ...
0
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2answers
65 views

How to add a custom condition to appear in marketing automation “rules” panel?

I'm using Sitecore 10. I want to create a custom condition and have it show when creating a new marketing automation campaign as an option when creating a "rule" for starting the campaign. I ...
4
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1answer
196 views

Contacts added by xConnect API not being enrolled in marketing automation

Has anyone had issues with contacts created via the xConnect API not enrolling in marketing automation plans? We've created a custom job which pulls in contact information from an external source and ...
2
votes
1answer
145 views

Capture Session Timeout Event in Sitecore Marketing Automation

I am working on Sitecore 9.0.2 and we have a requirement to send a reminder email through marketing automation. We have a scenario where contact will land on registration page and provide email/...
1
vote
3answers
1k views

Sitecore 9.1 xConnect site not working

Background: I am trying to install Sitecore 9.1 XP0 developer topology on my local machine, however, the SIF install fails at task 65 out of 88 with the error message Installation error: Failed to ...
0
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1answer
30 views

Adding validations to marketing automation activity type parameters

I'm using Sitecore 9.3 Is it possible to add Sitecore validations to the parameters of a marketing automation activity type? I have a parameter called "Title" for example, and I'd like to ...
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0answers
153 views

Saving Marketing Automation campaign throws an error

When I create a new campaign in marketing automation from blank and save it, Sitecore throws an error: ERROR [Sitecore Services]: HTTP POST URL https://sitecoreclean93sc.dev.local/sitecore/api/ma/...
0
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1answer
37 views

Engagement Plans in Sitecore 10

We are looking to upgrade to Sitecore 10 from 8.1, the current site using Marketing Engagement Plan(s). Are engagement plans used in Sitecore 10. If not what are they replaced with and is there a ...
1
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0answers
79 views

ERROR in Sitecore EXM marketing automation: Multiple actions were found that match the request

Trying to create a simple custom token to add on my email campaign. After following this documentation from Sitecore, again I encountered an error. https://doc.sitecore.com/developers/exm/90/email-...
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0answers
75 views

Sitecore 9.3 EXM - SQL timeout issue

While doing Marketing automation in the send email step I am seeing below error in the logs. It is continuously attempting to send email and logging this error. It is able to send the email sometimes. ...
1
vote
2answers
318 views

Sitecore form and list manager contact not saving properly

I am using Sitecore form to subscribe to news. In the On submit of the form, I am triggering the goal. Once the goal is triggered, I have a marketing automation campaign which add the contact to the ...
3
votes
1answer
66 views

Multiple version of marketing automation models

How are you guys handling multiple version of a marketingautomationengine model in your current solution. Let's assume I have mymodel,1.0.json which looks like below { "Name": "mymodel", "...
5
votes
2answers
250 views

How to trigger an event when a customer don't open email using sitecore 9

We send a mail when a customer fill up a simple form. We want to trigger an event if that customer don't open that mail in 7 days. How to achieve this goal in sitecore 9 using marketing automation?
0
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2answers
50 views

Auto Contact Enrollment, Sitecore 9.0.2

Is there a way I can auto enroll a list of contacts, created in list manager to a campaign ? I see 9.1 has an option to do it.
0
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1answer
176 views

Sitecore Azure 9.1 Marketing Operations service error [closed]

I'm receiving this error in my Sitecore 9.1 Azure Marketing Operations service. FYI my xCollect service is pointing to MongoDB instance so I have enabled sc.Xdb.Collection.Data.MongoDb.xml in ...
-1
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1answer
229 views

Activate Marketing Automation campaigns in Sitecore 9.1 is giving us “api 404 error”

When i activate the Marketing automation campaigns this error appear "The requested resource was not found." This issue appears after an upgrade from Sitecore 9.0 to 9.1. I compared the configs ...
2
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0answers
156 views

Rebus INFO messages appearing in Marketing Automation webjob console log output

I am running Marketing Automation 9.1.1 in Azure PaaS, scaled topology. The MA engine is running fine but I am only recently seeing some new INFO messages in the WebJobs console output when new ...
2
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0answers
66 views

Marketing Automation CultureInfo.CurrentCulture problem

I have marketing automation campaign where I use xconnect segmentation rule Sitecore.XConnect.Segmentation.Predicates.Interactions.ChannelGroupMatches. There are a lot of this error in my Automation ...
0
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0answers
64 views

Some pages are not logging goals

I am facing a weird issue in my project. I am triggering goal programmatic way for some pages based on some fulfilling custom conditions. I am using the Sitecore 9.1 initial release. Here is my code: ...
3
votes
1answer
60 views

Marketing Automation - Unable to see imported Active EXM Campaigns

I'm trying to move a package of automated email campaigns to another environment. I created a sitecore package from the Email \ Messages bucket folder for two draft automated email campaigns. I then ...
1
vote
2answers
122 views

Sitecore Marketing Automation Custom Activity [closed]

I tried to create Sitecore custom activity which appears on the Marketing automation control panel UI but does not call the invoke method when I pass the send sms service to it. If the invoke method ...
2
votes
2answers
785 views

MarketingAutomationService times out during Sitecore 9.1 install with SIF

Background Info: I am trying to install Sitecore 9.1 initial release with SIF. I want to install it on my development machine with the XP0 topology. I have been trying to use the XP0-SingleDeveloper....
1
vote
0answers
130 views

Certificate Error starting the Sitecore Marketing Automation Engine service [closed]

I am upgrading Sitecore xConnect from version 9.0.1 to 9.1.1 and after following steps from the Sitecore-911-Upgrade-Guide, I copy & pasted the provided files and folders to the xConnect folder. ...
2
votes
1answer
139 views

Contacts not enrolling in Automation Plan in XP Scaled topology

I am using events to enrol contacts in a Marketing Automation plan, and it works fine in XP Single topology, but in an XP Scaled topology (Azure PaaS) the contacts are not being enrolled. The plan is ...
3
votes
1answer
185 views

Marketing Automation Custom Listener with custom predicate fails to continue on the “No” path

I have a custom predicate which is used as a rule for a Custom Listener in Marketing Automation. It checks the value of a property in a custom event and, when it evaluates to True the journey proceeds ...
2
votes
0answers
106 views

How to implement DI service configurator in Automation Engine service registration

I am seeking to inject a service with dependencies into a Marketing Automation Activity Type that will be instantiated by the Marketing Automation Engine. I have successfully injected a basic service ...
3
votes
1answer
152 views

Automation Engine activity type not retrieving custom facet

I have a custom activity type in Marketing Automation that is being processed correctly in the MA journey, however I am unable to retrieve a custom facet from the IContactProcessingContext in the ...
1
vote
1answer
232 views

Enrolling Anonymous Users to Marketing Automation

I am trying to enroll an anonymous user to a marketing automation plan but it didn't work. Basically the user will open campaign from Facebook, this campaign already created with the Sitecore ...
1
vote
0answers
38 views

How to handle changes to active automations?

We're in the process of standing up the Sitecore CMS 9.1 with Marketing Automation, and I've been theorising how we might best handle updating and versioning automation flows. We haven't run them to ...
2
votes
3answers
3k views

How to fix “Failed to instantiate a processor of type '”Sitecore.Xdb.MarketingAutomation.Processing.EventProcessor“'”

Marketing Automation is not working. When I check log in [xconnect]\Website\App_data\jobs\continuous\AutomationEngine\App_Data\Logs I have found this below error: Failed to instantiate a processor ...
0
votes
1answer
86 views

Marketing Automation module in Sitecore 9 with Marketer role

Can we access Marketing Automation module in sitecore 9 with a Marketer role? I am able to access this module as the admin user. But my marketing team is not able to access this module with Marketer ...
3
votes
2answers
275 views

Custom listener - where contact clicked email condition not firing

In SC9.1, I have a marketing automation that is triggering EXM emails. I'm using the where contact clicked email condition to direct the visitor through the automation. Marketing automation is not ...
2
votes
1answer
382 views

Is a Sitecore campaign triggered as a 'live event'?

In Sitecore, campaigns can be created for online and offline tracking. Those campaigns can then be triggered by adding sc_camp=the-unique-id to urls in social media or on the site itself. I want to ...
4
votes
1answer
139 views

Logic for Enroll contacts from list in Sitecore 9.1

There is a new cool feature called Enroll contacts from list in Sitecore 9.1: I'm wondering where the actual logic resists (which assembly and class). I'm going to utilize this functionality by ...
1
vote
2answers
87 views

How to get engagement plans that current user is enrolled in?

Sitecore Marketing Automation API defines how to enroll a contact in a plan, but doesn't mention how to get plans that current (or specified) contact is enrolled in. Is there an API for that? Sitecore ...
6
votes
1answer
117 views

What happens to enrolled contacts when they are merged?

What happens if two contacts are enrolled in the same engagement plan and then get merged? Will the dying contact be removed from the plan? Which state will the surviving contact be in?
12
votes
1answer
607 views

Automation Engine can't find custom predicate

I have create a custom predicate according to the documentation: https://doc.sitecore.net/developers/xp/segmentation/create-a-custom-predicate.html The rule has been defined in /sitecore/system/...
6
votes
3answers
248 views

How many personalization rules are too many? At what point does page/site performance start to take a hit?

A client wants to do basic personalization with a rule that changes a header image based on geolocation/zip code. They would like to try and cover as many individual zip codes as possible in a region. ...
3
votes
1answer
294 views

Custom predicate: YourLinqIsTooStrongException in CreateContactSearchQuery function

My custom rule checks if it is contact's birthday today. Birthdate from Personal facet and current date are compared (respectively their months and days). Following code should do it (at least by my ...
2
votes
1answer
95 views

Add Visitor into Contact List [duplicate]

For hands-on on Sitecore Automation tool, I have crated a Simple Automated campaign i.e if Logged-in user visited to specific page then goal will be trigger and If goal trigger then add user to ...
6
votes
2answers
712 views

List segmentation on custom rule YourLinqIsTooStrongException error

I've made a custom rule that enables the user to get a date field from any facet and see if that date's passed. I've made two variants, one for personalization and one for list segmentation/Marketing ...
6
votes
2answers
923 views

Send email upon activation of the Marketing Automation plan

I have read the marketing automation documentation about how the automation works and it's usage - https://doc.sitecore.net/sitecore_experience_platform/digital_marketing/marketing_automation/...
2
votes
3answers
645 views

Where do I find log of Marketing automation custom activity or How to debug custom activity dlls?

This is my custom Activity: public SendPromoEmailActivity(ILogger<SendPromoEmailActivity> logger) : base((ILogger<IActivity>)logger) { } public override ActivityResult ...
2
votes
1answer
430 views

Custom marketing automation activity does not work in Sitecore 9.0.1

I've created and successfully tested custom activity type in Sitecore 9.0.0 according to this guide: https://doc.sitecore.net/developers/xp/marketing-automation/activities/activity-types/add-activity-...