Questions tagged [support]

For questions related to Sitecore Support, including questions about process, Support DLLs, etc. This tag should not be used for questions requesting "support" from the community to answer the question.

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3
votes
1answer
81 views

Issues with the new Sitecore Support portal

Sitecore has released a new version of the Sitecore Support & Self-Service Portal at https://support.sitecore.com You might have issues like the following and you need to find the answer: I was ...
6
votes
2answers
67 views

Getting new cumulative Sitecore Support packages into DevOps

Sitecore Support recently changed their strategy when delivering support packages. We do no longer get a patch for a specific issue - instead we get a whole package including items & files that ...
1
vote
1answer
23 views

Sitecore mainstream support expiry

Do we need to take any actions before Sitecore mainstream support expiry if we are not upgrading? What would be the impact if we don't upgrade before mainstream support expiry?
6
votes
4answers
114 views

How to manage Sitecore Hotfixes

While building solutions bases on Sitecore I have to deal also with Sitecore hotfixes. For my current project I already have about 20 different hotfixes. They override default Sitecore files in most ...
0
votes
1answer
39 views

What is the significance of end of Mainstream Support on SQL 2014 SP2 for Sitecore 8.x

According to Microsoft SQL 2014 SP2 loses Mainstream Support from Microsoft in July 2019. (https://support.microsoft.com/en-us/lifecycle/search/17645) Many Sitecore environments utilize this version ...
4
votes
1answer
88 views

“Error occurred” (500) when collecting basic information about your Sitecore installation

I have raised a ticket on the Sitecore support portal. They asked me to provide basic information about my Sitecore site from each instance in your environment. Check the article https://kb.sitecore....
2
votes
1answer
660 views

Does Sitecore eLearning training course contain certification coupon?

Compared to the instructor led training if I purchase an eLearning module and want to appear for examination , does 1500$ cost include the one time certification coupon ? Can I get Sitecore support ...
2
votes
2answers
101 views

Are there any differences between Sitecore update version vs patching?

Does anyone know whether the terms patching and update version mean the same thing? Also is there a resource somewhere I would get notified when there is a patch available? In other words, how could I ...
3
votes
1answer
33 views

Service packs for Sitecore solutions

What exactly is a service pack in Sitecore terminology? Is it same as Sitecore upgrade? For any particular version of Sitecore, for ex, Siteocore 8.1 Update 1, where can I get the recommended service ...
5
votes
2answers
180 views

How can I find out if a support dll is still needed when upgrading?

When upgrading to a new Sitecore version, what is the quickest way to see if support dll's are still needed, apart from removing them and testing if everything still works? Does Sitecore have a page ...
3
votes
2answers
557 views

How to download support dll

I've found the necessary answer on my question. But answer provide the name of sitecore support dll. How I can download necessary files if I know support dll name?
3
votes
3answers
298 views

How to find my regional office contact? [closed]

I need to update my credentials for the various Sitecore websites. I tried updating my info on https://portal.sitecore.net, but that seems to have done very little. In a couple of locations, I have ...
4
votes
1answer
186 views

How to generate information needed for Sitecore support when creating a ticket

When contacting Sitecore official support, they are requesting some basic information about our solution. What is the best and easy way to create these information ? What tools/modules can we used ...
1
vote
3answers
213 views

How to get Sitecore Official Support help [closed]

Sitecore has there own Official Support process where we can create tickets/issues and get help from them. i.e. http://support.sitecore.net What is the criteria to be eligible to create tickets/...