Questions tagged [support]

For questions related to Sitecore Support, including questions about process, Support DLLs, etc. This tag should not be used for questions requesting "support" from the community to answer the question.

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Sitecore.UpdateApp removing blob error

I am following the upgrade guide for Sitecore Experience Platform to migrate from Sitecore 8.2 to 10.1. One of the steps is to run the Sitecore.UpdateApp console tool. I have run the console app in my ...
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3 votes
3 answers
304 views

Certification Exam & Expiration Dates

I'm running into an odd question that I can't seem to find a clear answer to. If anyone here knows a definitive answer to this question and/or can link me to a Sitecore page that documents an answer, ...
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1 vote
1 answer
24 views

Seeking Item Rename Hotfix for Sitecore 8.2 Update 6

I'm trying to address the question of getting name changes of Sitecore items to publish - currently changes to the item name don't get propagated to the web database when we publish. I gather this is ...
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1 vote
1 answer
165 views

Changing email address associated with Sitecore account

I'm a Sitecore certified developer and am moving company soon. Does anyone know of a way I can inform Sitecore so that I can continue to log in to the support portal and create support tickets for my ...
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0 votes
1 answer
76 views

Need to generate support package

How can I generate automaticalty this package on CD server (Azure) as /sitecore/admin path is denied. As recommended on this https://kb.sitecore.net/articles/406145 Thanks
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0 votes
1 answer
22 views

ERROR SSPG.MainWindow - Couldn't clear IsolatedStorage on startup

As part of a Sitecore Support Ticket I was asked to use the Sitecore Support Pack Generator to provide informations about my site; I had installed and used it before changing OS to Windows 10, but now ...
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3 votes
1 answer
471 views

Issues with the new Sitecore Support portal

Sitecore has released a new version of the Sitecore Support & Self-Service Portal at https://support.sitecore.com You might have issues like the following and you need to find the answer: I was ...
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6 votes
2 answers
283 views

Getting new cumulative Sitecore Support packages into DevOps

Sitecore Support recently changed their strategy when delivering support packages. We do no longer get a patch for a specific issue - instead we get a whole package including items & files that ...
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  • 19.1k
1 vote
1 answer
45 views

Sitecore mainstream support expiry

Do we need to take any actions before Sitecore mainstream support expiry if we are not upgrading? What would be the impact if we don't upgrade before mainstream support expiry?
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  • 856
7 votes
4 answers
837 views

How to manage Sitecore Hotfixes

While building solutions bases on Sitecore I have to deal also with Sitecore hotfixes. For my current project I already have about 20 different hotfixes. They override default Sitecore files in most ...
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  • 342
0 votes
1 answer
111 views

What is the significance of end of Mainstream Support on SQL 2014 SP2 for Sitecore 8.x

According to Microsoft SQL 2014 SP2 loses Mainstream Support from Microsoft in July 2019. (https://support.microsoft.com/en-us/lifecycle/search/17645) Many Sitecore environments utilize this version ...
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  • 105
1 vote
1 answer
261 views

"Error occurred" (500) when collecting basic information about your Sitecore installation

I have raised a ticket on the Sitecore support portal. They asked me to provide basic information about my Sitecore site from each instance in your environment. Check the article https://kb.sitecore....
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2 votes
1 answer
931 views

Does Sitecore eLearning training course contain certification coupon?

Compared to the instructor led training if I purchase an eLearning module and want to appear for examination , does 1500$ cost include the one time certification coupon ? Can I get Sitecore support ...
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2 votes
2 answers
154 views

Are there any differences between Sitecore update version vs patching?

Does anyone know whether the terms patching and update version mean the same thing? Also is there a resource somewhere I would get notified when there is a patch available? In other words, how could I ...
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  • 71
3 votes
1 answer
55 views

Service packs for Sitecore solutions

What exactly is a service pack in Sitecore terminology? Is it same as Sitecore upgrade? For any particular version of Sitecore, for ex, Siteocore 8.1 Update 1, where can I get the recommended service ...
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5 votes
3 answers
252 views

How can I find out if a support dll is still needed when upgrading?

When upgrading to a new Sitecore version, what is the quickest way to see if support dll's are still needed, apart from removing them and testing if everything still works? Does Sitecore have a page ...
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  • 303
3 votes
2 answers
710 views

How to download support dll

I've found the necessary answer on my question. But answer provide the name of sitecore support dll. How I can download necessary files if I know support dll name?
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  • 1,410
3 votes
3 answers
324 views

How to find my regional office contact? [closed]

I need to update my credentials for the various Sitecore websites. I tried updating my info on https://portal.sitecore.net, but that seems to have done very little. In a couple of locations, I have ...
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  • 3,253
4 votes
1 answer
256 views

How to generate information needed for Sitecore support when creating a ticket

When contacting Sitecore official support, they are requesting some basic information about our solution. What is the best and easy way to create these information ? What tools/modules can we used ...
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  • 3,687
1 vote
3 answers
436 views

How to get Sitecore Official Support help [closed]

Sitecore has there own Official Support process where we can create tickets/issues and get help from them. i.e. http://support.sitecore.net What is the criteria to be eligible to create tickets/...
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  • 3,687