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Questions tagged [tracking]

For questions related to Sitecore's tracking features for analytics, including the tracking data models, architecture, visitor identification, the submission of tracking data to Collections for storage, and the tracking of contacts, interactions, events, goals, etc.

0
votes
1answer
28 views

Tracking and identifying multiple users on the same session

Sitecore's documentation always talks about how the same person comes back to the site and is identified. How are multiple persons handled? Say that a person first enters the site (anonymous tracking)...
3
votes
1answer
43 views

What are the side effects of disabling Sitecore.Analytics.Media.MediaRequestEventHandler?

Our load tests have shown that the Sitecore.Analytics.Media.MediaRequestEventHandler reduces load time of media assets by a certain factor. If we were to disable this handler, what functionality ...
2
votes
0answers
17 views

Analytics tag not persisting between sessions

I'm using Sitecore 9.0.2 and I'm attempting to use tags in Sitecore analytics to track if a particular modal has been closed, so it doesn't reappear. This is working within a session, but when the ...
5
votes
1answer
55 views

How do you track known users in Sitecore 9 Update 1?

I am working on creating an intranet, and I know the users logging in to access the site. I am trying to create and update contacts' personal information. However, I am running into issues with Read-...
2
votes
2answers
264 views

How do I track how many users clicked my link?

I have a Sitecore component which displays news headlines and "readmore" link. Once the user clicks on "read more", it shows extra information on the same page. How can I track all the users who ...
1
vote
0answers
131 views

Enabling the internal search in the sitecore analytics

I try to track the top searched keywords to my website using the Sitecore analytics, I read that first I need to register the search page event, So I wrote this : if(Tracker.Current == null) {...
1
vote
2answers
625 views

Analytics.Tracker.Current is null in Sitecore 9 Update-1 Forms submit action with “Next” navigation step

I'm trying to implement custom submit action in Sitecore 9 Forms according to the guide, but found the problem with Tracker.Current which is null while accessing from SubmitActionBase. Tracker is ...
1
vote
1answer
206 views

How to add item in contact custom facet List type property

I have created a custom facet model with Sitecore 9.0.1 & xConnect. My contact custom facet contains a property of List<string> which I want to populate with different values while contact ...
2
votes
2answers
186 views

Analytics showing ajax calls as page view events. How to prevent that?

After enabling the Sitecore 9 analytics, when I open the Experience Profile, I see all the WebApi ajax calling as page view events or page events in the Experience Profile. Why this is happening? ...
0
votes
1answer
144 views

Loading VisitorIdentification.js causes 404 not found error

I am trying to enable VisitorIdentification on our pages, so I have added @Html.Sitecore().VisitorIdentification() to our layout pages. However, when the page loads, it throws a 404 when trying to ...
4
votes
2answers
286 views

Whats is the correct way to implement FXM generated script

I'm having a problem implementing FXM generated script on some of out sites. The Issue, I found is that, the generated Tracking script script is located on our CMS, which is not a public domain. I ...
0
votes
1answer
92 views

Do I need mongo db/xDb license to set xDb.TrackingEnabled = true? [duplicate]

We use Sitecore 8.2 update 3 and we do not have xDB license and mongo db, however in one of the modules we need to use geo IP which requires having xDB.TrackingEnabled = true. Can this be achieved ...
2
votes
2answers
647 views

SC_ANALYTICS_GLOBAL_COOKIE domain name in multisite

I have a multisite configuration running SC8.2u2. All sites have a common domain name xxx.com, however the SC_ANALYTICS_GLOBAL_COOKIE domain name on sub-sites is set to the sub-domain accounts.xxx.com ...
1
vote
0answers
168 views

Tracker.Current.Session.Identify error :The given key was not present in the dictionary

In my Sitecore application, I've created custom facet (it has simple fields and object lists). I identify the user by the method: try { if (Tracker.IsActive) { Tracker.Current....
2
votes
1answer
57 views

IdentifyAs not using conditions right away

I have a simple form that takes an email which I use to identify a Contact. I also have a label with some text that changes based on a condition on the same page. After identifying the Contact I ...
5
votes
1answer
127 views

Sitecore 9 - Incrementing engagement value

The following code worked on Sitecore 8.x to increase Engagement Value programmatically: Tracker.Current.Interaction.Value += value; This code compiles and executes file on Sitecore 9.0.1, but after ...
1
vote
0answers
60 views

Update tracker.Contact.BehaviorProfiles

In my Experience Editor i have added the following condition: where the value of the specific profile key in the contact behavior profile is greater than 3 I update the Contact behavior profile in ...
11
votes
1answer
421 views

Subscribing to EXM Email: How do you manage multiple contacts using the same computer?

We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
6
votes
1answer
512 views

Sitecore.Analytics.Tracker.Current.Session.Contact Is Null

I'm currently trying to identify a contact using Sitecore.Analytics.Tracker.Current.Session.Identify(user) and an exception keeps being thrown "this.Contact should not be null". Debugging ...
5
votes
1answer
448 views

Cannot create tracker / session is not initialized on Sitecore 9

I'm getting the following error while attempting to test some analytics functionality on Sitecore 9: 9528 15:23:51 ERROR Cannot create tracker. Exception: System.InvalidOperationException Message: ...
3
votes
0answers
74 views

Get List of all user journey

I want to create a report where I want to get the list of all user identified, pages views count, all the pages views by user and timestamp. Please suggest the best way to track user journey.
4
votes
2answers
300 views

“Method not found” error with MongoDB.MongoCursor

I have problem with MongoDB.Driver.MongoCursor. When I want to set tracking I get an error: Method not found: 'MongoDB.Driver.MongoCursor`1 Sitecore.Analytics.Data.DataAccess.MongoDb....
6
votes
1answer
159 views

How does Sitecore XDB handle a DNT=1 (do-not-track) request from a browser?

I have a client with a privacy policy that says we will respect the DNT header coming from a browser. Does Sitecore automatically not track DNT visits or do I specifically have to disable tracking for ...
6
votes
1answer
418 views

Programmatically log visit when Analytics cookie is disabled

Due to EU cookie law, I have a site where we are disabling the Tracker via a pipeline processor ala: Disable xDB tracking for single requests By interacting with the site, this will serve as consent ...
4
votes
0answers
375 views

Tracker.Current.Interaction.Pages in Sitecore is returning only the current page

I know that Tracker.Current.Interaction.Pages should return all the pages user has visited in the current session. Where as in my case it is returning only the current page. Can someone please let me ...
5
votes
3answers
443 views

Tracker.Current.Interaction.Profiles PatternLabel is always null

This is Sitecore.NET 7.5 (rev. 141003), already with MongoDB; I have created some Profile Cards: With some matching Pattern Cards with same values: Then I assigned these profile cards to lots of ...
4
votes
1answer
244 views

What happens when a contact changes the identifier

Let's imagine we were using a sitecore username as an identifier (example), but later we realized that it is better to use an email as an identifier. So, we started identifying our visitors using ...
0
votes
3answers
444 views

Sitecore API to get Browser, Device and OS details

We have a requirement to pass browser, OS, Device details to third party analytics (yes they don't capture by default). Does sitecore provides any API which we can use to capture these details? Any ...
-2
votes
1answer
140 views

Path Analyzer Tracking Pixel [closed]

I am interested in using Path Analyzer. I was told that we can use, a tracking pixel (script) on our none Sitecore sites, however, I am not finding any documentation about this. Please point me in the ...
9
votes
2answers
834 views

Tracker.Current is not initialized for RSS page

We're getting a ton of errors from an RSS page on one of the websites when bots hit it to get/parse RSS: Exception: System.InvalidOperationException Message: Tracker.Current is not initialized Source:...
8
votes
2answers
905 views

Is there a foolproof way to recognize a returning anonymous user in Sitecore using xDB?

I have a requirement where I need to identify returning users on the website. The users could be anonymous (It's for a movie chain, so people purchase without creating accounts too) Will xDB be able ...
13
votes
4answers
780 views

Is it possible to exclude some Sitecore Items from analytics tracking?

Is it possible to exclude some Sitecore Items from analytics tracking? We have a few items under sitecore/Content/Sites/MySite/Third Party/ that are consumed by our support site (which does not ...
9
votes
2answers
611 views

Personalizing components with Analytics disabled in Sitecore 7.2

I've just come across an issue with missing personalization options on a Sitecore 7.2 website. Analytics was recently disabled. I found an article explaining that disabling Analytics hides all ...