Questions tagged [tracking]

For questions related to Sitecore's tracking features for analytics, including the tracking data models, architecture, visitor identification, the submission of tracking data to Collections for storage, and the tracking of contacts, interactions, events, goals, etc.

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2
votes
1answer
104 views

How to do filtering and sorting on “Pages by URL” in Experience Analytics

Here are my business requirements: I want to track the most visited pages during the last month I want to track the particular page in the Experience analytics I am not able to find any sorting or ...
1
vote
1answer
53 views

Tracker.Current is NULL inside email in EXM

I currently have a Sitecore form that has only one field, an email field. When submitted it sends an automated email to the email address inputted by the user. In the email body, I have a controller ...
1
vote
1answer
39 views

Capture Session Timeout Event in Sitecore Marketing Automation

I am working on Sitecore 9.0.2 and we have a requirement to send a reminder email through marketing automation. We have a scenario where contact will land on registration page and provide email/...
0
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2answers
48 views

How tracking works for Layout service used for Mobile apps (API-Only Mode)?

I'm new to JSS, I need to use JSS Layout service to send personalized content to a Mobile App(API-Only Mode). From Jss Documentation Via Layout Service Layout Service requests are tracked on ...
0
votes
1answer
63 views

JSS Tracking API example fetch errors

I am trying to use the JSS Tracking API, according to https://jss.sitecore.com/docs/fundamentals/services/tracking, with Sitecore XP 9.1. Following the example code: import { trackingApi } from '@...
2
votes
0answers
28 views

Analytics tag not persisting between sessions

I'm using Sitecore 9.0.2 and I'm attempting to use tags in Sitecore analytics to track if a particular modal has been closed, so it doesn't reappear. This is working within a session, but when the ...
1
vote
0answers
178 views

Experience Forms Tracking Issue - alias should not be null or an empty string. Parameter name: alias

We are getting the error once we submit the Sitecore 9.1 form. This is happening when we enable the checkbox Is tracking Enable in Sitecore core form. and this error is not with Standalone role, only ...
3
votes
2answers
111 views

Tracking and identifying multiple users on the same session

Sitecore's documentation always talks about how the same person comes back to the site and is identified. How are multiple persons handled? Say that a person first enters the site (anonymous tracking)...
0
votes
1answer
56 views

Pass form field value to controller rendering in EXM

I am using Sitecore forms and EXM. I've saved the contact in xdb then I'm using standard Sitecore email campaign message to send an automated email. In this email, I have a put a controller rendering ...
0
votes
3answers
181 views

IP Geolocation Tracker.Current.Session.Interaction.GeoData returning N/A for all properties

Using 8.2, trying to use Geolocation Service in my code to get data about the user's location: var geoData = Tracker.Current.Session.Interaction.GeoData; geoData is not null, however every property ...
0
votes
1answer
78 views

Tracker.Current.Session.Interaction.IP is returning the IP of my site (localhost) rather than the client IP

I'm trying to use geolocation data in my code, and I found that the reason it isn't working is because the IP address in Tracker.Current.Session.Interaction.IP is returning as 127.0.0.1 (localhost, ...
3
votes
1answer
56 views

Tracking a page event to something other than the current page

I'm working on a site design that has a set of news headlines in the "hero" area, and when you click an article you don't get taken to that page, you're jumped down to an anchor that has the article ...
0
votes
1answer
89 views

How to disabled analytics tracking for specific type requests?

We do not want certain request to be tracked for analytics data say for example API calls. How we can achieve this using Sitecore config change? We are using Sitecore 8.2 update 3.
3
votes
2answers
1k views

Analytics.Tracker.Current is null in Sitecore 9 Update-1 Forms submit action with “Next” navigation step

I'm trying to implement custom submit action in Sitecore 9 Forms according to the guide, but found the problem with Tracker.Current which is null while accessing from SubmitActionBase. Tracker is ...
2
votes
0answers
44 views

Is there a way to use the Universal Tracker SDK from a controller rendering?

It seems that SitecoreUTSessionBuilder make async calls, and controller rendering can't have async calls in them. Am I misunderstanding something? Is there a way to use the SDK from Sitecore? Thank ...
3
votes
1answer
83 views

What are the side effects of disabling Sitecore.Analytics.Media.MediaRequestEventHandler?

Our load tests have shown that the Sitecore.Analytics.Media.MediaRequestEventHandler reduces load time of media assets by a certain factor. If we were to disable this handler, what functionality ...
5
votes
1answer
154 views

How do you track known users in Sitecore 9 Update 1?

I am working on creating an intranet, and I know the users logging in to access the site. I am trying to create and update contacts' personal information. However, I am running into issues with Read-...
2
votes
2answers
583 views

How do I track how many users clicked my link?

I have a Sitecore component which displays news headlines and "readmore" link. Once the user clicks on "read more", it shows extra information on the same page. How can I track all the users who ...
1
vote
0answers
342 views

Enabling the internal search in the sitecore analytics

I try to track the top searched keywords to my website using the Sitecore analytics, I read that first I need to register the search page event, So I wrote this : if(Tracker.Current == null) {...
2
votes
2answers
1k views

SC_ANALYTICS_GLOBAL_COOKIE domain name in multisite

I have a multisite configuration running SC8.2u2. All sites have a common domain name xxx.com, however the SC_ANALYTICS_GLOBAL_COOKIE domain name on sub-sites is set to the sub-domain accounts.xxx.com ...
1
vote
1answer
311 views

How to add item in contact custom facet List type property

I have created a custom facet model with Sitecore 9.0.1 & xConnect. My contact custom facet contains a property of List<string> which I want to populate with different values while contact ...
3
votes
2answers
297 views

Analytics showing ajax calls as page view events. How to prevent that?

After enabling the Sitecore 9 analytics, when I open the Experience Profile, I see all the WebApi ajax calling as page view events or page events in the Experience Profile. Why this is happening? ...
12
votes
1answer
497 views

Subscribing to EXM Email: How do you manage multiple contacts using the same computer?

We are currently working on a project, where we implemented a registration process using WFFM, EXM and Engagement Plans. We are facing one specific issue, regarding the contact identification with EXM....
4
votes
2answers
341 views

“Method not found” error with MongoDB.MongoCursor

I have problem with MongoDB.Driver.MongoCursor. When I want to set tracking I get an error: Method not found: 'MongoDB.Driver.MongoCursor`1 Sitecore.Analytics.Data.DataAccess.MongoDb....
4
votes
2answers
403 views

Whats is the correct way to implement FXM generated script

I'm having a problem implementing FXM generated script on some of out sites. The Issue, I found is that, the generated Tracking script script is located on our CMS, which is not a public domain. I ...
0
votes
1answer
246 views

Loading VisitorIdentification.js causes 404 not found error

I am trying to enable VisitorIdentification on our pages, so I have added @Html.Sitecore().VisitorIdentification() to our layout pages. However, when the page loads, it throws a 404 when trying to ...
0
votes
1answer
112 views

Do I need mongo db/xDb license to set xDb.TrackingEnabled = true? [duplicate]

We use Sitecore 8.2 update 3 and we do not have xDB license and mongo db, however in one of the modules we need to use geo IP which requires having xDB.TrackingEnabled = true. Can this be achieved ...
1
vote
0answers
212 views

Tracker.Current.Session.Identify error :The given key was not present in the dictionary

In my Sitecore application, I've created custom facet (it has simple fields and object lists). I identify the user by the method: try { if (Tracker.IsActive) { Tracker.Current....
5
votes
1answer
165 views

Sitecore 9 - Incrementing engagement value

The following code worked on Sitecore 8.x to increase Engagement Value programmatically: Tracker.Current.Interaction.Value += value; This code compiles and executes file on Sitecore 9.0.1, but after ...
2
votes
1answer
69 views

IdentifyAs not using conditions right away

I have a simple form that takes an email which I use to identify a Contact. I also have a label with some text that changes based on a condition on the same page. After identifying the Contact I ...
1
vote
0answers
66 views

Update tracker.Contact.BehaviorProfiles

In my Experience Editor i have added the following condition: where the value of the specific profile key in the contact behavior profile is greater than 3 I update the Contact behavior profile in ...
6
votes
1answer
609 views

Sitecore.Analytics.Tracker.Current.Session.Contact Is Null

I'm currently trying to identify a contact using Sitecore.Analytics.Tracker.Current.Session.Identify(user) and an exception keeps being thrown "this.Contact should not be null". Debugging ...
5
votes
1answer
739 views

Cannot create tracker / session is not initialized on Sitecore 9

I'm getting the following error while attempting to test some analytics functionality on Sitecore 9: 9528 15:23:51 ERROR Cannot create tracker. Exception: System.InvalidOperationException Message: ...
3
votes
0answers
88 views

Get List of all user journey

I want to create a report where I want to get the list of all user identified, pages views count, all the pages views by user and timestamp. Please suggest the best way to track user journey.
4
votes
3answers
547 views

Tracker.Current.Interaction.Profiles PatternLabel is always null

This is Sitecore.NET 7.5 (rev. 141003), already with MongoDB; I have created some Profile Cards: With some matching Pattern Cards with same values: Then I assigned these profile cards to lots of ...
6
votes
1answer
221 views

How does Sitecore XDB handle a DNT=1 (do-not-track) request from a browser?

I have a client with a privacy policy that says we will respect the DNT header coming from a browser. Does Sitecore automatically not track DNT visits or do I specifically have to disable tracking for ...
9
votes
2answers
1k views

Is there a foolproof way to recognize a returning anonymous user in Sitecore using xDB?

I have a requirement where I need to identify returning users on the website. The users could be anonymous (It's for a movie chain, so people purchase without creating accounts too) Will xDB be able ...
6
votes
1answer
509 views

Programmatically log visit when Analytics cookie is disabled

Due to EU cookie law, I have a site where we are disabling the Tracker via a pipeline processor ala: Disable xDB tracking for single requests By interacting with the site, this will serve as consent ...
3
votes
0answers
452 views

Tracker.Current.Interaction.Pages in Sitecore is returning only the current page

I know that Tracker.Current.Interaction.Pages should return all the pages user has visited in the current session. Where as in my case it is returning only the current page. Can someone please let me ...
4
votes
1answer
303 views

What happens when a contact changes the identifier

Let's imagine we were using a sitecore username as an identifier (example), but later we realized that it is better to use an email as an identifier. So, we started identifying our visitors using ...
0
votes
3answers
586 views

Sitecore API to get Browser, Device and OS details

We have a requirement to pass browser, OS, Device details to third party analytics (yes they don't capture by default). Does sitecore provides any API which we can use to capture these details? Any ...
-2
votes
1answer
156 views

Path Analyzer Tracking Pixel [closed]

I am interested in using Path Analyzer. I was told that we can use, a tracking pixel (script) on our none Sitecore sites, however, I am not finding any documentation about this. Please point me in the ...
9
votes
2answers
747 views

Personalizing components with Analytics disabled in Sitecore 7.2

I've just come across an issue with missing personalization options on a Sitecore 7.2 website. Analytics was recently disabled. I found an article explaining that disabling Analytics hides all ...
13
votes
4answers
947 views

Is it possible to exclude some Sitecore Items from analytics tracking?

Is it possible to exclude some Sitecore Items from analytics tracking? We have a few items under sitecore/Content/Sites/MySite/Third Party/ that are consumed by our support site (which does not ...
10
votes
2answers
875 views

Tracker.Current is not initialized for RSS page

We're getting a ton of errors from an RSS page on one of the websites when bots hit it to get/parse RSS: Exception: System.InvalidOperationException Message: Tracker.Current is not initialized Source:...