Questions tagged [xconnect]

For questions related to xConnect, the API service layer abstracting the storage architecture of xDB from those accessing xDB data.

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What is the "Processing role?"

I'm patching form Sitecore 10.2.0 to 10.2.2, and in documentation it has the following line: Updating Web.config on ContentManagement/ContentDelivery/Processing roles I know what CM and CD are, but I'...
Justin's user avatar
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1 vote
1 answer
35 views

xConnect MergeContacts operation does not copy the facet data to Target Contact

Request your support. I have two contacts with same email id and different source identifier. I want to perform mergeContacts() operation on these two contacts. I am using standard xConnect API. ...
HariWaghamare's user avatar
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0 answers
31 views

The type initializer for 'XConnectModel.UserModel' threw an exception while generate the custom model json

We are trying to generate the custom model json using a simple console application but getting error below error: The type initializer for XConnectModel.UserModel threw an exception. We are using ...
Koushik Mukherjee's user avatar
2 votes
1 answer
73 views

Experience Analytics Data Is Not Coming

As checked in experience profile, the analytics data is not loading up from last 1-2 months. Upon checking the xconnect logs we found below exception message: 7180 00:00:31 ERROR Cannot execute '...
Somnath Das's user avatar
1 vote
0 answers
29 views

Error in Experience Profile due to missing 'Accept-Language' in Server variables

I am getting an error in my SC10 AKS instance in experience profile when I click on a contact: URL http://testabc.com/sitecore/api/ao/v1/contacts/{9cc8524k-b9dd-0000-0000-066f49mf968eg/image?w=170&...
Sitecoredev's user avatar
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0 answers
17 views

How to change the sitecore password if the password expiration code is implemented in sitecore 9.1 [duplicate]

Implemented sitecore user password expiration code but not able to reset the password of that user. Please let me know the way to reset the sitecore password.
Ruchi Gupta's user avatar
1 vote
1 answer
73 views

Sitecore Redis Timeout Exception on ZADD Shared_ExpirationIndex

We are using Sitecore 9.3 in our multi-site application. And we are using Redis Cache in one of our application. We are suddenly facing the below exception in our Redis server. Please find the below ...
Geetha's user avatar
  • 113
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0 answers
31 views

XdbCollectionUnavailableException : The Http response was not successful Forbidden only for English and Portuguese Brazil Language

We are using Sitecore 9.3 in our application and we have updated our certificate as our certificate is going to expire on Aug 31, 2023. We have updated the thumbprint in all the Sitecore and XConnect ...
Geetha's user avatar
  • 113
0 votes
1 answer
52 views

Sitecore XConnect XdbCollectionUnavailableException Filter and XConnect Exception Filter OnException errors on OData Contacts / DeviceProfiles

We are using Sitecore 9.3 in our application and we are getting XConnect XdbCollectionUnavailableException Filter on OData Contacts / DeviceProfiles in Sitecore XConnect Here is the Stack trace from ...
Geetha's user avatar
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We are getting below error during fetch odata/Contacts and odata/DeviceProfiles in XDB XConnect Exception Filter OnException() [duplicate]

[Error] XConnect Exception Filter OnException(), url - "https://myinstance.com/odata/DeviceProfiles?%24filter=Id+eq+273b227a-0a0e-4695-b20b-cc3ab7ea60e5" System.OperationCanceledException: ...
Geetha's user avatar
  • 113
1 vote
2 answers
198 views

XConnect and CLI not acknowledging a custom purge condition

I'm trying to create an XConnect custom contact purge condition for any contacts with 0 interactions. I've followed this walkthrough but I must be missing something as it's not registered when trying ...
spyn's user avatar
  • 33
2 votes
3 answers
138 views

xDB Tracker Timeout with certain contacts only

Interesting behavior here with Sitecore XP 9.3, any ideas are very welcomed. What happens Only for specific contacts, anything related to Tracker reading (Eg: IdentifyAs, LoadContact, etc) is dying ...
Rodrigo Peplau's user avatar
0 votes
1 answer
217 views

Sitecore XConnect Certificate error

We have a CM instance of Sitecore 10.1.1. On CM instance we have an XConnect setup as well. Our analytics page throws an error. When I checked the logs, I found the below error. Severity level: ...
litika chib's user avatar
0 votes
1 answer
49 views

An error occured during index rebuilding. There will be another attempt to check

Getting the below error message while rebuilding the index SourceContex - Sitecore.Xdb.Collection.Indexing.Rebuild.IIndexRebuildFlow System.Net.Http.HttpRequestException: at System.Net.Http....
Ankit Pradhan's user avatar
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2 answers
446 views

Sitecore 10.3 Installation failed due to SQL Server connection

I am trying to install Sitecore 10.3 instance on Windows 11. But I am getting the SSL error while xConnect is trying to connect to SQL Server. Error is [ XConnectXP0_CreateShardApplication... : ...
Gulam Ali's user avatar
2 votes
1 answer
57 views

Error Cannot create tracker

We are getting the below error after we upgraded from Sitecore 9.1 to sc 10.1.2 on our preprod and prod environment. We have also migrated our contacts from xdb 9.1 to 10.1.2. Below is the error ...
Arjun Arora's user avatar
1 vote
1 answer
57 views

XdbCollectionUnavailable exception : The HTTP response was not successful:Not Found

We have an Azure Sitecore 10.3 setup to which we have added an additional CD app service which is on a different region. For the sites hosted in this app service, the XDB functionalities are not ...
snhchdhr96's user avatar
1 vote
2 answers
73 views

Does xConnect/xDB need to be fully enabled and working for rendering personalization rules to work?

I'm looking at an XP implementation that uses personalization rules to hide/show renderings based on a set of custom defined rules (sources 1, 2). For example: Rule: Is user of X type? Action: Run ...
Marcel Gruber's user avatar
2 votes
1 answer
43 views

XConnect: Get contacts with at least 1 interaction between dates

In a Sitecore 9.3 XP implementation, using XConnect, while trying to retrieve the contacts with at least 1 interaction between a period of time, the number of contacts is not matching what I see when ...
Rodrigo Peplau's user avatar
2 votes
1 answer
59 views

Form's submit actions not working after disabling SC_ANALYTICS_GLOBAL_COOKIE cookie

I implemented code to block the SC_ANALYTICS_GLOBAL_COOKIE cookie if the consent has not been given (based on this blog post). But after doing that, I noticed, that none of the form's submit actions ...
Linas's user avatar
  • 58
0 votes
1 answer
44 views

AB Testing is not working on custom database but working on web database

I have started AB Testing in Sitecore 10.0.1 and in local it is working fine, I am able to see 2 different content. On higher environment it is working on server with web database, but not working ...
DiveshS's user avatar
  • 31
1 vote
1 answer
56 views

AB Testing is not working on higher environment

I have started AB Testing in Sitecore 10.0.1 and in local it is working fine, I am able to see 2 different content. But the same thing is not working in a higher environment. The main difference is ...
DiveshS's user avatar
  • 31
1 vote
3 answers
164 views

XDB Indexes Consumes More Disk Space

I am using Sitecore 9.3 and xConnect. The issue is xDB indexes are consuming disk space more than 100GB. This disk space consumption is increasing day by day. We are using XDB for interactions and ...
Kanniyappan Krishnan's user avatar
0 votes
1 answer
247 views

Sitecore 10.1 Path Analyzer Error

We recently upgraded from Sitecore 8 to Sitecore 10.1 and have encountered an error in Path Analyzer. The error message is: Message: Could not load type 'Sitecore.ContentTesting.Rules.Conditions....
Owais Ahmed's user avatar
1 vote
3 answers
44 views

The type or namespace name 'ICondition'/'IContactSearchQueryFactory' could not be found, despite references to appropriate dlls

In this Sitecore article, there is a code sample implements ICondition and IContactSearchQueryFactory. We believe that this code will help us to add custom rules to the Sitecore List Manager. However, ...
James G.'s user avatar
  • 135
0 votes
1 answer
314 views

Implement Cookie and consent management in Sitecore Headless App

I implemented the Cookie and consent management functionality (Manage a contact's tracking consent choices (sitecore.com)) in the Sitecore 10.1 + Sitecore NextJS (18.0.0) using the Sitecore.Analytics....
Amit Kumar's user avatar
1 vote
1 answer
77 views

Sitecore Search - Validation Failed

I have a problem with Sitecore 10.2. I'm in the process of upgrading from 9.1 to 10.2. I created a new environment and updated the databases according to the instructions, but the sitecore.search logs ...
Jan Nowak's user avatar
  • 311
0 votes
3 answers
83 views

Hosting xDB on same database server as content database (OnPrem)

We are currently upgrading from 10.0 to 10.3 (on prem). Since MongoDB for the Experience Platform is no longer supported, we are attempting to set up our xDB on SQL. The SQL server that we currently ...
Mike Davis's user avatar
2 votes
4 answers
268 views

How to block/Disable Sitecore analytics for GDPR regions?

This code is only droping the cookies from the cookie board, the analytics is still on for the user. Is there any way to disable/enable xdb.enabled to false/true based on country region. if (...
Ankit Pradhan's user avatar
0 votes
0 answers
138 views

Sitecore.Xdb.Collection.Failures.AdminActionConflictDetectedException: Conflicting Admin action detected

We were trying to rebuild the XDB index in xConnect Index worker webjobs. We are getting the following error when we run the rebuild command Sitecore.XConnectSearchIndexer.exe -rr. [Error] An error ...
Astle's user avatar
  • 385
0 votes
0 answers
77 views

xConnect CLI - contact purging and interaction purging not working correctly

Estimate of interactions after the data purge is still showing the same count and the data purge of interactions is completed but the progress is ‘0’. I have performed the data purge on the ...
NetizenHarry's user avatar
1 vote
1 answer
97 views

Marketing Automation Service Fail to Start

I am using Sitecore 10.2 and I am getting the below error: I verified below things: License is correct. Thumbprint is correct. Certificate has IIS_IUSRS permission. .Net framework 4.8 has been ...
Swati Gupta's user avatar
  • 2,810
1 vote
1 answer
70 views

Unable to get contacts,SitecoreXConnectClientConfiguration.GetClient() throwing an exception

I'm trying to get the contacts but while creating an instance of xconnect client, I'm getting the following exception: Type must have a parameterless constructor (not necessarily public) or a public ...
Okasha Momin's user avatar
1 vote
1 answer
45 views

Get Most Popular Search Terms from PageEvent xDB

I have manually trigger a search event based on Sitecore in standart way: var searchEvent = Tracker.MarketingDefinitions.PageEvents[AnalyticsIds.SearchEvent.Guid]; Sitecore.Analytics.Tracker.Current....
Arbejdsglæde's user avatar
1 vote
3 answers
188 views

Connecting XConnect from third party tool

I am using Sitecore 9.1. I am trying to do some operation on Sitecore XConnect APIs from some third party tool. I need to authenticate the APIs either using xconnect certificate or authentication ...
Sitecoredev's user avatar
1 vote
1 answer
53 views

Error while installing Sitecore 9.1: Service 'Sitecore XConnect Search Indexer' cannot be stopped [closed]

I am facing an error related to service 'Sitecore XConnect Search Indexer' while installing Sitecore 9.1.
Prashant B's user avatar
0 votes
1 answer
60 views

Save Contact on API call

Here is my scenario - on the page, there will be a button, on the button click there will be a popup and the user will enter some detail. On submit button, I need to create a contact and save custom ...
Swati Gupta's user avatar
  • 2,810
1 vote
1 answer
77 views

Page Event is not saving into xDB

I want to save some information about that page that has been clicked by the user so I register a page event on processItem pipeline for this I did below code: public class RegisterCustomPageEvents :...
Swati Gupta's user avatar
  • 2,810
3 votes
2 answers
336 views

Experience Analytics Error throwing System.Data.DataException error

I am in the upgrading process of Sitecore instance from 9.1 to 10.2 where the upgrade steps have been followed where I created a fresh 10.2.x instance and deployed the solution in to after the fact it ...
Arun Kumar's user avatar
2 votes
1 answer
73 views

One Certificate for all instances in XP Scaled Installation - xDB Forbidden issue

I did an on-premise setup for Sitecore 9.3 XP Scaled environment. At the time of installation I created separate certificates using createcert.json file and common xconnect certificate thumbprint for ...
Amin Sayed's user avatar
1 vote
3 answers
83 views

Xconnect Error after deploying custom model on Azure

I am using Sitecore 9.1 Azure. Recently I deployed the XConnect custom model and other required files on 5 roles referring to the link https://doc.sitecore.com/xp/en/developers/100/sitecore-experience-...
Sitecoredev's user avatar
1 vote
1 answer
154 views

The specified type is not a valid facet type

I am creating custom facets in Sitecore 10.2. Below steps I have performed: Created custom facets. [FacetKey(DefaultFacetKey)] [Serializable] public class CustomFacet : Facet { ...
Swati Gupta's user avatar
  • 2,810
2 votes
1 answer
59 views

How to check if AlwaysEncrypted is enabled on a Sitecore Collection Shards DB?

We would like to know whether AlwaysEncrypted feature is ON/OFF for our Collection shards DB in Sitecore. We are working on the Upgrade to 10.2
Astle's user avatar
  • 385
1 vote
1 answer
124 views

Creating a personalization rule based on user LastLogin date

I have a requirement to create a personalization rule to change the rendering display based on whether the user is First Time user or New User. The first-time user will be decided if the users last ...
Debaparna's user avatar
  • 497
0 votes
2 answers
193 views

Getting license error when running the command "Sitecore.XConnectSearchIndexer.exe -rr"

When we are trying to run the command Sitecore.XConnectSearchIndexer.exe -rr in the XC search indexer, we are getting the license missing error. We already placed the partner license which is already ...
Astle's user avatar
  • 385
0 votes
1 answer
192 views

Sitecore 9.3 installation error Sitecore.XConnect.XdbCollectionUnavailableException System.Net.Sockets.SocketException

I am trying to install Sitecore 9.3 but getting below error Then I tried to view the complete error by executing Sitecore.MAEngine.exe, this gives the below error Error initializing XConnect client. ...
Bhupesh Khandelwal's user avatar
1 vote
1 answer
102 views

Data distribution between shards unequal

We're currently using Sitecore 10.0.1 with xConnect enabled on Azure PaaS. We have set up two shards DB, shard0 & shard1. Recently we have observed that data distribution between those DBs is ...
Mustafa Bohra's user avatar
1 vote
0 answers
30 views

XDB Shard Databases in Azure Failover Group

Our client has a requirement for two copies of data. Can the shard databases be in an Azure failover group? First attempt, back up the original databases, then restore them to the primary and ...
Gary Williams's user avatar
0 votes
1 answer
504 views

How to configure Serilog filters in xConnect?

I would like to filter out some messages from being logged in xConnect - for example 'Failed to locate activity...'. I have tried this configuration but it does not seem to take effect: <Settings&...
Mark Gibbons's user avatar
  • 5,432
2 votes
3 answers
183 views

Contact is null

I am working on Sitecore 10.2 and trying to update facets in xDB. The below function is working fine on local but it is not working on VM. xDB is enabled on Sitecore instance. public bool ...
Swati Gupta's user avatar
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