Questions tagged [xdb]

For questions related to the Sitecore Experience Database (xDB). If you're using Sitecore 7.2 or earlier, use the `dms` tag instead.

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6
votes
2answers
585 views

TypeLoadExceptionHolder cannot be converted to type Sitecore.Analytics.Model.Framework.IFacet

So, I refactored some code related to my custom facets. I pushed it to the stage and it doesn't throw any errors (of course). I push it to production and it starts throwing this error over and ...
7
votes
4answers
872 views

Identify Contact in WFFM action

I need to call Tracker.Current.Session.Identify(emailAddress) on my Contact in a save action in a WFFM form. However the onSave action is triggered on the CM, where Tracker.Current is null. Is there ...
10
votes
1answer
432 views

Engagement plans: Progressing from one state to another is taking significantly longer than the specified timeout

In short my question is: Why does it usually take significantly longer than the specified timeout time to progress from one state to another in an engagement plan? Detailed issue: A user has been ...
21
votes
3answers
723 views

Engagement Plans: Why is a user not added to an engagement plan until the session of a user is timed out?

In short my question is: Why is a user not added to an engagement plan until the session of a user is timed out? My setup: I am running Sitecore 8.1.3 and I have created a simple engagement plan, ...
-11
votes
1answer
565 views

Sitecore xdb robot detection? [closed]

Actually we were facing some intermittent session timeout and someone has mentioned about Analytics.Robots.SessionTimeout . We fixed our session timeout issue by increasing the above analytics robots ...
13
votes
2answers
2k views

Sorting Pages by most views

I have a requirement in our 8.1 update 2 solution to provide a sorting mechanism for pages based on the number of views. This data lives in the analytics database and I'm looking for a way to retrieve ...
10
votes
5answers
753 views

Sizing MongoDB Servers for xDB

Is there guidance on sizing the Mongo DB servers when running xDB on premises? I've found some guidance on sizing MongoDB for session state (link) but can't find anything on the analytics side. To be ...
9
votes
3answers
957 views

Sitecore xDB cannot connect to a MongoDB replica set

On our Sitecore 8 production instance, we are getting the below error messages. This client site we have recently inherited from another partner and on preliminary investigation from our end, we see ...
6
votes
2answers
930 views

Filtering xDB reports by IP address

Repost from Stack overflow I have analytics report for my website. I hadn't configured robot detection service while setting up solution. I am not using Sitecore GeoIP service. I would like to ...
14
votes
3answers
1k views

xDB Cloud Experience Analytics not refreshing

I'm using the xDB Cloud 1.0 setup in Sitecore 8.1. The site is successfully tracking contacts as I can see new profiles under the Experience Profile. However, the aggregate data on Experience ...
7
votes
3answers
446 views

Error when trying to return custom facet data in JSON format

I have created some custom facets where I store some data. I would like to display this data on the User Profile but I am running into issues. I am using this link as a guide to set this up: http://...
9
votes
2answers
1k views

Is there a foolproof way to recognize a returning anonymous user in Sitecore using xDB?

I have a requirement where I need to identify returning users on the website. The users could be anonymous (It's for a movie chain, so people purchase without creating accounts too) Will xDB be able ...
13
votes
4answers
982 views

Is it possible to exclude some Sitecore Items from analytics tracking?

Is it possible to exclude some Sitecore Items from analytics tracking? We have a few items under sitecore/Content/Sites/MySite/Third Party/ that are consumed by our support site (which does not ...
7
votes
2answers
472 views

How do you change the date format in Sitecore Experience Profile journey timeline?

Right now, if you click an outcome in the Sitecore Experience Profile journey timeline, the outcome details shows the time in the following format: 06.10.2016 14:49:55 Is it possible to change this ...
8
votes
1answer
505 views

WFFM Analytics - is it possible to report on dropouts by field?

I know that WFFM captures form dropout data to some extent and there's a Dropouts count in the out-of-the-box Form reports. Is it possible to use the data that's already captured to report on dropouts ...
6
votes
1answer
680 views

How to use custom Contact data in Segmentation rules in the List Manager

I have varied information stored in xDB imported from a CRM system. This is stored against Contacts in custom Facets. What is the most scalable method to use this data for segmenting large number of ...
12
votes
1answer
346 views

How to handle xDB during a Sitecore upgrade?

This may be a vague question or too broad for Stack Exchange, but I will try it anyway. We are doing an upgrade from v7.5 to v8.1-3. We are using a hosted instance of Mongo called ObjectRocket from ...
12
votes
4answers
409 views

Can I create “Other customers also bought…” recommendations using Sitecore xDB?

I've been trying to figure out, whether or not I can use Sitecore's xDB related functionalities to create a "other customers also bought" recommendation system. The use case would be something like ...
9
votes
2answers
448 views

What happens if i remove Mongo server from a Sitecore 8 site

A client wants to cut down on servers and since they do not use the Experience Platform I am wondering if i could just eliminate the Mongo server. There is as of now absolutely no data in the Mongo ...
11
votes
2answers
601 views

Minimizing and Maximizing Profile Key Values Programmatically

Background: One of our clients has contracted us to create a "siloing" feature on their site, using personalization. Basically, a visitor would come to the site and optionally self-identify as a ...
8
votes
1answer
112 views

Unable to check 'Ignore Additional Registrations' for any Outcomes

I am currently unable to check the 'Ignore Additional Registrations' checkbox for any of the Outcomes in the Marketing Control Panel. The following error is written to the logs when I try to save the ...
18
votes
2answers
2k views

Can I register an event or goal through an API from Javascript?

I have found that I can assign a goal or a page event to get triggered when a user hits a given page. So, we have a thank you page a user is redirected to after submitting a form and that ...
8
votes
1answer
109 views

How can I prevent an outcome from being registered multiple times?

What is the accepted method of preventing a contact from registering an outcome multiple times? For example, if they become a "Marketing Lead", how do I prevent that Outcome from firing again for that ...
21
votes
3answers
5k views

How can I disable xDB?

If I don't have a working connection to MongoDB and I don't want to use xDB functionality. Currently, my logs are being filled with errors. What is the configuration needed to disable xDB?
13
votes
2answers
1k views

How does xDB track individual visits?

With Sitecore 8.x, there is no longer a cookie associated with the individual visit (though of course the visitor cookie, SC_GLOBAL_ANALYTICS_COOKIE is still there). How does xDB track individual ...
5
votes
2answers
1k views

Contact is locked by another operation

I'm having an issue identifying xDB contacts... I'm trying to call the Identify() method in my controller action, but I see this error in the logs: Exception: System.InvalidOperationException ...
12
votes
2answers
855 views

Goals not being retrieved from Sitecore xDB ( MongoDB )

I upgraded my site from Sitecore 7.5 to 8.1, and following is the code that I'm using to retrieve the page events: foreach (PageData page in args.Context.Visit.Pages) { if (page.PageEvents != ...
4
votes
2answers
2k views

Analytics Tracker Config: What is the Proper Configuration for Multisite?

In Sitecore 8.0+, the invention of the Sitecore.Analytics.Tracker was introduced to provide Session based Analytic tracking to be sent to xDB. This is maintained in the config file Sitecore.Analytics....
7
votes
1answer
368 views

What are the implications of setting EnableTracking to True for “modules_shell” site?

In ECM 2.2, the RegisterEmailOpened.aspx was located in sitecore_modules directory, which is mapped to the Sitecore site "modules_shell". In EXM 3.3, this page is moved to /sitecore/ and made an ashx....
2
votes
1answer
980 views

Invalid object name 'Properties' Exception when executing agent experienceAnalytics/reduce/agent

We are getting the following error message in our Sitecore log file. We can not tell if this is breaking anything though, as the site appears to work as expected. This is occurring after an upgrade ...
50
votes
3answers
4k views

Sitecore, personal data and General Data Protection Regulation (GDPR)

Across Europe new privacy legislation has been introduced; GDPR. In a nutshell it says that the following are the responsibility of not only the customer but also the supplier: Seeking consent from ...