A hot fix for this issue was released: Download [hotfix][1] : unzip the file and follow above instructions: 1. Backup the original binary "dsdb3.dll" located under the default install location c:\Program Files\Commerce Server 11\UPM\ 2. Replace the dsdb3.dll from above location with the one found from this hotfix package 3. Restart IIS The hotfix was built for Sitecore Commerce 8.2.1(Update-2) with Commerce Server 11.4.148, and you should not install it on other Sitecore versions [1]: https://dl.sitecore.net/hotfix/Commerce/SC%20Hotfix%2034492-1%20Commerce.CSCore%2011.4.152.zip Details about this issues was published on KB site: https://kb.sitecore.net/en/Articles/2017/12/18/21/17/006092.aspx