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Email Experience Manager (EXM) is the successor of Email Campaign Manager (ECM). EXM allows you to create personalized email campaigns, do A/B testing and view detailed analytics reports.

3
votes
The reason for messages going into SPAM is because Email Clients aren't able to validate the sending email server versus the domain keys set on the domain. In Sitecore EXM, there is a Domains page …
answered Jan 12 '18 by Pete Navarra
4
votes
As mentioned, this isn't an EXM issue. Google has provided an image cacher proxy for emails. The pixel doesn't return a proper image which makes Google think it's broken, but the fact the request … was made means that you capture the open still. It's been a while since I looked at 3.4, but I confirm in Sitecore 9.0.1+ that EXM Open Pixels work just fine in Gmail. I will agree with you though that it looks weird in Gmail. …
answered Nov 29 '18 by Pete Navarra
0
votes
It's possible that EXM is not able to correctly resolve the site that it's supposed to be resolving. EXM utilizes Sitecore's LinkManager/LinkProvider for creating a URL based on an item. It appears … Item Path for the site that it's supposed to resolve. Secondly, I would inspect the <modifyHyperlink> pipeline. This is the pipeline that transforms the URL coming out of the EXM message to the …
answered Nov 29 '18 by Pete Navarra
3
votes
It seems that buried deep inside of EXM, they manually generate this link. I do think the proper solution is probably seeing if the EXM Team can make this image element a little more easily …
answered Mar 15 '17 by Pete Navarra
3
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In EXM, using Sitecore's Email Cloud Delivery service (EXM 3.4+), you have to use the DKIM Keys that are provided to you by Sitecore. This is how Sitecore recognizes that your domain is reputable … the DKIM box flip from a Yellow Triangle with an Exclamation Mark to a Green Check Mark. Please note, this image is from EXM 3.3, but should be similar in looks. …
answered Feb 14 '17 by Pete Navarra
3
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In EXM, when creating a new message, a series of events fire that affect the message being created. For instance, setting the Body field to the correct item. These events are configured by enabling …
answered Oct 31 '16 by Pete Navarra
4
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In EXM, the reason this list is blank is because the Default item for One-Time Messages has not been associated with any Message Templates. Background Information For Each EXM Manager Root, there … are three types of Messages that can be sent out. One Time Messages Subscription Messages Triggered Messages Under a Single EXM Manager Root, it looks like this: The red arrow is pointing to …
answered Oct 28 '16 by Pete Navarra
4
votes
This is by design when using Sitecore's Email Cloud Delivery Service through Sparkpost. How Bounces (aka Delivery Status Notifications) Work in EXM Email Cloud Delivery Service The bounce … from the EXM Manager Root. From there, Sitecore processes the email from the POP3 and adds analytical information for Bounces and Spam Complaints. This is not a process that you can adjust. Advice and …
answered Mar 8 by Pete Navarra
2
votes
My recommendation is to put EXM into Debug mode and review the contents of the EDS.log file that is created. Any issues with the Email Delivery Service will be logged in the EDS.log. The Chilkat … System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess() stack trace. Now, the EXM DispatchManager is smart enough to allow the failure to occur, send all of the other email messages, and then, when the …
answered May 22 '17 by Pete Navarra
5
votes
In Sitecore 9.0.1, the way that Sitecore servers send messages through EXM has changed a bit due to the introduction of Rebus Messaging Service. To send emails now, you'll want to instantiate the … messageInfo.TargetLanguage = language //Language _clientApiService.SendAutomatedMessage(messageInfo); } This will send the custom message through EXM as usual. For reference, there are other …
answered Apr 10 '18 by Pete Navarra
0
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Use List Manager From Sitecore Launchpad, click List Manager. Click on "Contact Lists" from left menu. Search for your Contact List, the Opt Out list. Click on the list. Do a search for the email ad …
answered Dec 7 '16 by Pete Navarra
2
votes
There is no upgrade path from any version of EXM prior to Sitecore 9, except a very light migration of emails from EXM 3.5 running on Sitecore 8 2.5 or higher. If you are wanting to preserve the … messages in EXM 3.4, you must first upgrade to EXM 3.5 (which also includes an upgrade of Sitecore). From there, the migration documentation you are referring to should work to get you to Sitecore 9.0.x …
answered Sep 19 by Pete Navarra
1
vote
="Sitecore.EmailCampaign.Cm.Pipelines.SendEmail.CreateTask, Sitecore.EmailCampaign.Cm"> <param ref="exm/sentMessagesTaskPool"/> <param desc="logger" ref="exmLogger" /> </processor> <processor type …
answered Dec 15 '17 by Pete Navarra
2
votes
Links in EXM Messages are encrypted so that specific information isn't exposed during transport of message. When you click on a link from an Email, the link itself will look like http://sxp82u5 … /sitecore%20modules/Web/EXM/RedirectUrlPage.aspx?ec_eq=a1RjRKjLKV5gDrslLHQx7gHmkUgwzYSNE9cf1pv9yxoJh%2fovjXuOjJPrx954I136BydyCImct43XRXHURKm4ngWOd1s2%2b0RJad4ZFvPK1Q65sSyIrVCLu24omoZqaDZ …
answered Dec 11 '17 by Pete Navarra
3
votes
In short, there is No Out-of-the-Box method for sending a Regular Dispatch of EXM messages in bulk and have the message actually send at the Contact's local time for Dispatch. To elaborate on this … timezone that you want to dispatch to. Then subsequently create a separate EXM Regular Dispatch and manually offset the dispatch time. This puts the onus on the marketer, and is admittedly a lot of …
answered Jan 31 by Pete Navarra

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