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10

Sitecore 8.2 has a new admin page at /sitecore/admin/SupportPackage.aspx that will gather this information into a zip package for you. For earlier versions, you can use the Support Package Generator, which is a windows GUI application that helps you generate the package.


8

There are a couple of criteria in fact. You need to be a certified Sitecore Developer as mentioned above Your Sitecore account - the one you used to register for the exam - needs to be connected to a Sitecore Partner Account. Essentially, Sitecore Support runs on a "partner view". This is essentially what you want - it allows people access to all support ...


7

You can try searching for it here: https://kb.sitecore.net The dll will have a reference number associated with it Sitecore.Support.xxxxx.dll. For example: https://kb.sitecore.net/SearchResults#term=442487 If you can't find it just raise a ticket with Sitecore and they will provide you with the dll. Also recently released is this Github project ...


5

There are two conditions in which I've encountered that relate to updates and patches. Upgrade with Updates Upgrade Sitecore versions using the .update package when moving from Sitecore 8.2u4 to 8.2u6. The update nomenclature may appear as a revision with a date or simply an update number. The use of "update" and "upgrade" may be used interchangeably. ...


5

Yes at the end of the training you will receive certification coupon. On https://elearning.sitecore.net/Public/ContentDetails.aspx?id=BC286B8A482C49BD8CB52CE507B666D0 is described what it contains the training. The purchase of the Sitecore® Platform Essentials for Developers eLearning includes the option to take the Sitecore® Certified Platform ...


5

In our project we try to create NuGet packages from them where possible and add them to our own internal feed. When it replaces an existing Sitecore DLL (for example we've had a hotfixed Sitecore.Kernel.dll) we just use the package from our local feed in every project that requires it. In case the hotfix adds a separate DLL with a config file to patch it ...


5

The former support portal at https://support.sitecore.net is no longer active. The new version of the Sitecore Support & Self-Service Portalis designed to improve user experience, add new self-service capabilities, and functions as a single technical support channel for Sitecore Experience Platform, Experience Commerce, and Content Hub. Sitecore has ...


4

So what we are usually doing (and I have recently seen that others are doing this as well) is keeping a separate Infrastructure Solution. This is usually done when you have an Ops team in place and is responsible for keeping the Ops stuff of the solution (for example ARM Templates, Terraform files etc.). When you create such solution this becomes your main ...


4

As well as being a Sitecore certified developer (although this restriction can be lifted in certain circumstances) you also have to either: Belong to an organisation that has a valid Sitecore support contract in place Belong to an organisation that is a Sitecore Solution Partner When you raise a ticket you will need to enter a valid Sitecore license number ...


4

If you log in to the Partner Network portal at http://spn.sitecore.net you can see your regional contact at the top right corner of the site.


3

After investing and raised a ticket to Sitecore support portal, I have found below solution: 1) Package name or ticket number should not have any illegal characters like * symbol etc. 2) Open the "...App_Data\diagnostics\support_package" folder and remove all the existing packages from there. 3) Now again try to collect support package via the "Support ...


3

We had the same question when upgrading from Sitecore 7.2 to 8.2. The best approach is to contact Sitecore Support and provide them the list of patches that you have and ask them if they are still required on the upgraded instance. Reason is because we may think that it is working fine but at the end it still requires that patch. For example, we had the ...


3

Sitecore no longer provides support dll on https://github.com/SitecoreSupport. Having recently tried to access a support dll on github. If you try and access a dll using a path you've been given previously you will receive a 404. I asked a question relating to this on slack and Rob Earlam, Technical Evangelist @ Sitecore answered: “We don’t have Support ...


3

It turns out that this is indeed handled by sales. It was someone from AM Sales Support at the main Sausalito office that helped me. I asked the person who helped me what the preferred channel is, but have not yet received a response. I expect that contacting your regional sales office as listed at http://www.sitecore.net/en/company/contact-us will get you ...


2

In order to gain access to the Sitecore support site you need to be a Sitecore certified developer. There are both instructor lead classroom and eLearning options available. You can learn more from Sitecore Training about the available classes and options. At the end of the training class there will be a certification exam. Once you pass the exam you will ...


2

The release notes page that Sitecore puts up for each version contains a list of bugs fixes in the release including the ticket number. It isn't very searchable but if you're not doing a big version jump this is a place you can look. For example here are the release notes for Sitecore 8.2 Update-2


2

We are creating one project per each hotfix. We unzip hotfix and put everything into C# project. We create README file (which is not deployed) so we know what each hotfix is used for. We keep also reference numbers and ticket numbers there so we can easily identify them. During upgrades these projects are checked / validated if are included or not in ...


2

I would imagine like most products out on the market. Nothing happens. In general, customers paying their yearly dues for support ensures that they can receive product updates and support from Sitecore. Perhaps based on what support level you are at, you may receive limited or no support from Sitecore unless you are on a version that is still supported. ...


2

I have added a new layer to my Helix project called Infrastructure. This layer holds my CI scripts, SIF, PowerShell, DSC, etc.... Everything I need to build my devs and farms. In that layer I created a new Infrastructure.Patch project that I am adding all the hot fixes that the site needs. If need be I am excluding files from being deployed to certainly ...


1

For CD you can do it manually by following this on the same url https://kb.sitecore.net/articles/406145 -


1

I would recommend that you exclude the Sitecore binaries from your deployment. This would prevent them from overwriting any existing Sitecore binaries, any Sitecore patch/hotfix binaries and also it stops errors happening when you might reference the wrong Nuget version of Sitecore and deploy... that is always fun. msbuild Ways to do this, depend a bit on ...


1

For an answer to your question you should contact Sitecore (or Sitecore Support) directly. (Also I believe it's 7 September, not July 9). However, for some additinoal information that might help prepare: as we can see in the Product Support Lifecycle KB Sitecore 8.2 is in mainstream support until 31 December 2019. Looking at the Compatibility Guide we can ...


1

Q: Does anyone know whether the terms patching and update version mean the same thing? No, both are different. What is an Update? Sitecore releases Updates in timely fashion. These Updates normally have known bug fixes from previous versions and possibly any additional features/functionalities bundled. Every Update comes with Release Notes which have ...


1

Taking a look at the historical nomenclature of past releases, which you can find here, there has only been one release considered a Service Pack. (8.0 Update-7, Which was called a Service Pack.) Sitecore considers Service Packs a feature upgrade that should be installed and upgraded to on all environments, including Production. Service Packs At it's root, ...


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