Timeline for Why is the Orders tab empty in the Experience Profile?
Current License: CC BY-SA 4.0
7 events
| when toggle format | what | by | license | comment | |
|---|---|---|---|---|---|
| Jan 7, 2020 at 16:13 | vote | accept | James | ||
| Dec 31, 2019 at 13:19 | comment | added | James | Thanks for your help. It indeed has to do with the order submission pipeline. See my posted answer which I got from Sitecore support. | |
| Dec 31, 2019 at 13:18 | answer | added | James | timeline score: 2 | |
| Dec 31, 2019 at 8:45 | comment | added | Vincent Lui | The only other suggestion I can think of is try to put an order through properly, and look at the error logs. Completed orders are stored as an Outcome, so ensure the outcome is definitely run. You can look at the order submission pipeline from sitecore end and try your best to follow it. Any tracker error will also indicate that the analytics events may not fired properly. | |
| Dec 31, 2019 at 7:22 | comment | added | James | The certificate thumbprints should match as I had issues before and looked into it. | |
| Dec 30, 2019 at 11:14 | comment | added | Vincent Lui | Is xconnect working together with sitecore commerce ? Check the certificate thumbprint in showconfig.aspx which should originate from the sitecore commerce configs from sitecore side. | |
| Dec 30, 2019 at 10:37 | history | asked | James | CC BY-SA 4.0 |