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Sumit Bhatia
Sumit Bhatia
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In order to track analytics data to the correct database please check the following:

  • check whether the "collection" connection string is pointed to the right ShardMapManager database;

    check whether the "collection" connection string is pointed to the right ShardMapManager database;

  • check whether xconnect connection strings on CD instances are pointed to the correct xConnect;

    check whether xConnect connection strings on CD instances are pointed to the correct xConnect;

  • check whether the correct server name and database name is set in the following tables:

    check whether the correct server name and database name is set in the following tables:

    [_Xdb.Collection.ShardMapManager].[__ShardManagement].[ShardsGlobal]
[_Xdb.Collection.Shard0].[__ShardManagement].[ShardsLocal]
[_Xdb.Collection.Shard1].[__ShardManagement].[ShardsLocal]

[_Xdb.Collection.ShardMapManager].[__ShardManagement].[ShardsGlobal] [_Xdb.Collection.Shard0].[__ShardManagement].[ShardsLocal] [_Xdb.Collection.Shard1].[__ShardManagement].[ShardsLocal]

If everything is set correctly please try to restart CD and xConnect instances and check whether the issue is reproducible afterwards.

The absence of data in the Experience Profile could be due to the following reasons:

  1. There are no identified contacts in Shards. By default indexing of anonymous contacts is disabled. In order to enable it please refer to the following article: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/enable-indexing-of-anonymous-contacts-in-the-xdb-index.html
  2. In case there are identified contacts in Shards and you do not want to enable indexing of anonymous contacts in order to see data in Exp Profile please perform the rebuild of the xdb index: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/rebuild-the-xdb-index-in-solr.html

Please be sure that "IndexPIISensitiveData"IndexPIISensitiveData setting in the "sc.Xdb.Collection.IndexerSettings.xml"sc.Xdb.Collection.IndexerSettings.xml file is "true"true in the "xdbsearch"xdbsearch and in the "xdbsearchworker"xdbsearchworker instances. Please run rebuild on your "xdbsearchworker"xdbsearchworker instance using .\Sitecore.XConnectSearchIndexer.exe -rr.\Sitecore.XConnectSearchIndexer.exe -rr command.

In order to track analytics data to the correct database please check the following:

  • check whether the "collection" connection string is pointed to the right ShardMapManager database;
  • check whether xconnect connection strings on CD instances are pointed to the correct xConnect;
  • check whether the correct server name and database name is set in the following tables:

[_Xdb.Collection.ShardMapManager].[__ShardManagement].[ShardsGlobal] [_Xdb.Collection.Shard0].[__ShardManagement].[ShardsLocal] [_Xdb.Collection.Shard1].[__ShardManagement].[ShardsLocal]

If everything is set correctly please try to restart CD and xConnect instances and check whether the issue is reproducible afterwards.

The absence of data in the Experience Profile could be due to the following reasons:

  1. There are no identified contacts in Shards. By default indexing of anonymous contacts is disabled. In order to enable it please refer to the following article: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/enable-indexing-of-anonymous-contacts-in-the-xdb-index.html
  2. In case there are identified contacts in Shards and you do not want to enable indexing of anonymous contacts in order to see data in Exp Profile please perform the rebuild of the xdb index: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/rebuild-the-xdb-index-in-solr.html

Please be sure that "IndexPIISensitiveData" setting in the "sc.Xdb.Collection.IndexerSettings.xml" file is "true" in the "xdbsearch" and in the "xdbsearchworker" instances. Please run rebuild on your "xdbsearchworker" instance using .\Sitecore.XConnectSearchIndexer.exe -rr command.

In order to track analytics data to the correct database please check the following:

  • check whether the "collection" connection string is pointed to the right ShardMapManager database;

  • check whether xConnect connection strings on CD instances are pointed to the correct xConnect;

  • check whether the correct server name and database name is set in the following tables:

    [_Xdb.Collection.ShardMapManager].[__ShardManagement].[ShardsGlobal]
[_Xdb.Collection.Shard0].[__ShardManagement].[ShardsLocal]
[_Xdb.Collection.Shard1].[__ShardManagement].[ShardsLocal]

If everything is set correctly please try to restart CD and xConnect instances and check whether the issue is reproducible afterwards.

The absence of data in the Experience Profile could be due to the following reasons:

  1. There are no identified contacts in Shards. By default indexing of anonymous contacts is disabled. In order to enable it please refer to the following article: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/enable-indexing-of-anonymous-contacts-in-the-xdb-index.html
  2. In case there are identified contacts in Shards and you do not want to enable indexing of anonymous contacts in order to see data in Exp Profile please perform the rebuild of the xdb index: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/rebuild-the-xdb-index-in-solr.html

Please be sure that IndexPIISensitiveData setting in the sc.Xdb.Collection.IndexerSettings.xml file is true in the xdbsearch and in the xdbsearchworker instances. Please run rebuild on your xdbsearchworker instance using .\Sitecore.XConnectSearchIndexer.exe -rr command.

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Rajendra Patil
Rajendra Patil
  • 143
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In order to track analytics data to the correct database please check the following:

  • check whether the "collection" connection string is pointed to the right ShardMapManager database;
  • check whether xconnect connection strings on CD instances are pointed to the correct xConnect;
  • check whether the correct server name and database name is set in the following tables:

[_Xdb.Collection.ShardMapManager].[__ShardManagement].[ShardsGlobal] [_Xdb.Collection.Shard0].[__ShardManagement].[ShardsLocal] [_Xdb.Collection.Shard1].[__ShardManagement].[ShardsLocal]

If everything is set correctly please try to restart CD and xConnect instances and check whether the issue is reproducible afterwards.

The absence of data in the Experience Profile could be due to the following reasons:

  1. There are no identified contacts in Shards. By default indexing of anonymous contacts is disabled. In order to enable it please refer to the following article: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/enable-indexing-of-anonymous-contacts-in-the-xdb-index.html
  2. In case there are identified contacts in Shards and you do not want to enable indexing of anonymous contacts in order to see data in Exp Profile please perform the rebuild of the xdb index: https://doc.sitecore.com/xp/en/developers/103/sitecore-experience-platform/rebuild-the-xdb-index-in-solr.html

Please be sure that "IndexPIISensitiveData" setting in the "sc.Xdb.Collection.IndexerSettings.xml" file is "true" in the "xdbsearch" and in the "xdbsearchworker" instances. Please run rebuild on your "xdbsearchworker" instance using .\Sitecore.XConnectSearchIndexer.exe -rr command.