Timeline for "Not Found" error when uploading media files [closed]
Current License: CC BY-SA 4.0
20 events
| when toggle format | what | by | license | comment | |
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| Nov 13, 2019 at 2:58 | history | closed | Richard Seal♦ | Not suitable for this site | |
| Nov 13, 2019 at 2:58 | history | notice removed | Richard Seal♦ | ||
| Nov 12, 2019 at 20:14 | vote | accept | Levi Wallach | ||
| Nov 12, 2019 at 20:13 | comment | added | Levi Wallach | It looks like this was my own fault - I was not changing the Destination via the Change Destination button because I thought I'd basically done that by hitting the tree view and highlighting the folder before hitting Upload Media. | |
| Nov 12, 2019 at 20:11 | answer | added | Levi Wallach | timeline score: 0 | |
| Nov 12, 2019 at 19:53 | comment | added | jrap |
Start with the everyone user (hammer). Then back off to your Application Pool identity/Network Service/IIS_IUSRS/etc as needed.
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| Nov 12, 2019 at 19:43 | comment | added | jrap |
Check write access to the <webroot>\App_Data directory, as well as <webroot>\App_Data\MediaCache directory. This second directory is used during upload, even though you are likely storing media assets in the database. Specifically, it will upload new files to the <webroot>\App_Data\MediaCache\shell\<some subfolder> directory. It will create a new some subfolder so ensure create access is available as well.
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| Nov 12, 2019 at 17:37 | comment | added | Sergey Krivchenko | @LeviWallach if it is reproducible only on one environment, is it an environment that has a proxy or load balancer or CDN? Chances are that something is interfering. And "Not Found" is it the exact wording of the error, without any additional info, have you checked in Console in Dev Tools? | |
| Nov 12, 2019 at 16:12 | comment | added | Levi Wallach | So, it turns out that I was wrong and that I'm getting the same error as a super admin user as well. I've updated the question. | |
| Nov 12, 2019 at 16:11 | history | edited | Levi Wallach | CC BY-SA 4.0 |
updated findings
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| Nov 12, 2019 at 15:06 | comment | added | Levi Wallach | @jrap It is only happening in one environment. As I mentioned I checked the logs but don't see any errors there. I haven't checked the event viewer, so will do that next. By "regular user" I mean not a super admin. The roles they inherit include Sitecore Client Authoring, Sitecore Client Publishing, Sitecore Local Adnministrators, Sitecore Client Users, Designer, Analytics Personalization, Author, Analytics Testing, Sitecore Client Securing, Sitecore Client Social Authoring, Sitecore Client Account Managing. HAMMER, huh? | |
| Nov 12, 2019 at 13:25 | comment | added | jrap | Does it occur in all environments? Did you check both Sitecore logs/app insights/event viewer? I think we're still curious what "regular user" means. This may be a good case to use a HAMMER. Create new user, assign every role you can but don't make them an administrator. Ideally, that works. Then start the laborious task of removing roles until it stops working. At the very least, this approach should cross off roles/permissioning as an issue. | |
| Nov 12, 2019 at 13:20 | answer | added | Marcel Gruber | timeline score: 0 | |
| Nov 11, 2019 at 22:25 | comment | added | Sergey Krivchenko | what roles does this user have? is it sitecore/Author? If there is nothing shown in Sitecore logs, what is shown in Console in Dev Tools? | |
| Nov 11, 2019 at 20:42 | history | notice added | Levi Wallach | Draw attention | |
| Nov 8, 2019 at 19:52 | comment | added | Levi Wallach | Yes, that's what I'm saying, in the access viewer the folder that the file is being uploaded to has create and read access for the user who is doing the uploading (but is not able to). | |
| Nov 8, 2019 at 18:36 | comment | added | Gobinath Saminathan | "I have a photo item with a file field that I can upload to a specific folder in my media library" - question is have you checked the specific media folder access where you are going to upload file.? | |
| Nov 8, 2019 at 18:31 | comment | added | Levi Wallach | 8.2. The folder in question has read and create access for the user in question in the access viewer. I'm not exaclty sure what you mean by "media folder access" | |
| Nov 8, 2019 at 17:23 | comment | added | Gobinath Saminathan | In access viewer did you check media folder access as well and you have "Read" and "Create" access.? in both content folder as well as media folder. Also what version of sitecore it is. | |
| Nov 8, 2019 at 16:43 | history | asked | Levi Wallach | CC BY-SA 4.0 |