2

Environment: Sitecore 9.2 & SXA 1.8

I have created an Automated Email Campaign while running the quick test I am facing this error:

2916 16:47:37 INFO  Registered email: {personal-email-here}
2916 16:47:37 INFO  Test Dispatch Message (Testing): Started
  Message Id:      {0DDCFB68-5348-41C4-BDA6-32056770DD40}
  Message Path:    /sitecore/content/Email/Messages/2020/05/27T115133/Testing
  Included Recipient Lists: 
  Excluded Recipient Lists: 

MessageTaskRunner worker thread 21 16:47:37 ERROR Message sending error:System.AggregateException: One or more errors occurred. ---> Sitecore.EDS.Core.Exceptions.InvalidMessageException: Failed to send the email message due to incorrect data.
   at Sitecore.EDS.Core.Net.Smtp.ChilkatTransportClient.SendAsync(Email message)
   at Sitecore.EDS.Core.Net.Smtp.ChilkatMessageTransport.<RetryOnFault>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Core.Net.Smtp.ChilkatMessageTransport.<SendTaskAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Providers.CustomSmtp.DispatchProvider.<SendEmailAsync>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Core.Dispatch.DispatchProviderBase.<SendAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Core.Dispatch.DispatchManager.<SendAsync>d__6.MoveNext()
   --- End of inner exception stack trace ---
   at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)
   at Sitecore.EmailCampaign.Cm.Pipelines.SendEmail.SendEmail.Process(SendMessageArgs args)
   at (Object , Object )
   at Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain, Boolean failIfNotExists)
   at Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain)
   at Sitecore.Modules.EmailCampaign.Core.PipelineHelper.RunPipeline(String pipelineName, PipelineArgs args)
   at Sitecore.EmailCampaign.Cm.Dispatch.TestMessageTask.OnSendToNextRecipient()
---> (Inner Exception #0) Sitecore.EDS.Core.Exceptions.InvalidMessageException: Failed to send the email message due to incorrect data.
   at Sitecore.EDS.Core.Net.Smtp.ChilkatTransportClient.SendAsync(Email message)
   at Sitecore.EDS.Core.Net.Smtp.ChilkatMessageTransport.<RetryOnFault>d__10.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Core.Net.Smtp.ChilkatMessageTransport.<SendTaskAsync>d__8.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Providers.CustomSmtp.DispatchProvider.<SendEmailAsync>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Core.Dispatch.DispatchProviderBase.<SendAsync>d__5.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Sitecore.EDS.Core.Dispatch.DispatchManager.<SendAsync>d__6.MoveNext()<---

2916 16:47:37 INFO  Critical Error:
One or more errors occurred.


2916 16:47:37 INFO  
2916 16:47:37 INFO  Test Dispatch Message (Testing): Finished
  Result:          ABORTED
  Message Id:      {0DDCFB68-5348-41C4-BDA6-32056770DD40}
  Message Path:    /sitecore/content/Email/Messages/2020/05/27T115133/Testing
  Recipients Processed:    0

CustomSMTP.config:

<smtpSettings type="Sitecore.EDS.Core.Net.Smtp.SmtpSettings, Sitecore.EDS.Core" singleInstance="true">
          <server>smtp.sendgrid.net</server>
          <port>587</port>
          <userName>apikey</userName>
          <password>password</password>
          <authenticationMethod>LOGIN</authenticationMethod>
          <startTls>false</startTls>
          <proxySettings ref="exm/eds/proxySettings" />
        </smtpSettings>

How to fix this issue? Thanks.

5
  • How is your EXM configured for sending the mails? Custom smtp? If so, is that correctly configured?
    – Gatogordo
    May 27, 2020 at 15:04
  • yes, I am using SendGrid as CustomSMTP. It is configured correctly. Please check the edit. Thanks.
    – PSS
    May 27, 2020 at 15:28
  • @PSS - did you resolve this issue?
    – Calum
    Oct 13, 2022 at 11:13
  • @Calum yes, I guess it was related to SMTP settings, send requests were blocked. If you want to debug EXM on your local, try this tool - github.com/ChangemakerStudios/Papercut-SMTP.
    – PSS
    Oct 18, 2022 at 8:51
  • 1
    Thanks @PPS - I already use Papercut :) I have posted my resolution as an answer to your question.
    – Calum
    Oct 18, 2022 at 15:03

1 Answer 1

2

I was receiving this error and looking at the SMTP response in the Sitecore logs, specifically readSmtpResponse: I could see that the cause of the error was that the from address I was using was not allowed to send as - I updated the from address to the correct address and I began to see emails being sent without error.

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