We have Sitecore 10.0 Update 1 and on top we have installed Data Exchange Framework 5.0 and Sitecore Connect for Microsoft Dynamics 365 for Sales 5.0.0.

I have followed the installation guide on setting up both modules.

When I am trying to check connection between Sitecore and Dynamics by running Troubleshooting I get this error message:

Exception during connection. Read more in log file. Metadata contains a reference that cannot be resolved: 'https://obfuscated.api.crm.dynamics.com/XRMServices/2011/Organization.svc?wsdl&sdkversion=9'.

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I have this setup in ConnectionStrings.config:

<add name="formsCrm" connectionString="url=https://OOO.api.crm.dynamics.com/XRMServices/2011/Organization.svc;user [email protected];password=OOO;organization=OOO;authentication type=2" />

I have already tried to change authentication type to 0 and 1 but no difference.

I have organization ID from Developer Resources and Unique Name:

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What I have missed? Any resolution for this error?

2 Answers 2


I didn't use DEF 5.0.0 but on previous versions I used:

<add name="dynamicsCRM" connectionString="Url=https://sitecoretest9.crm4.dynamics.com; User id=[my email]; Password=[my password];" />
  • 1
    Note that ClientSecret is the recommended authentication method at this time:AuthType=ClientSecret;ClientId=SOME_GUID;ClientSecret=SOME_SECRET;Url=https://ORG_NAME.crm.dynamics.com/ Jun 22, 2022 at 14:49

As discussed on slack; the connectionstring URL has to contain crm4.dynamics.com, instead of crm.dynamics.com

  • Why does it need to contain 4? Isn't that just a Dynamics 365 CRM URL region? Jun 1, 2022 at 20:07

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