Mongo db Interactions table not getting updated

Question

In my dev machine I am not getting any interactions added in interaction table of mongo db. My session state entry in web.config is as follows:

<sessionState mode="InProc" cookieless="false" timeout="2" sessionIDManagerType="Sitecore.SessionManagement.ConditionalSessionIdManager">
  <providers>
    <add name="mongo" type="Sitecore.SessionProvider.MongoDB.MongoSessionStateProvider, Sitecore.SessionProvider.MongoDB" sessionType="Standard" connectionStringName="session" pollingInterval="2" compression="true" />
    <add name="mssql" type="Sitecore.SessionProvider.Sql.SqlSessionStateProvider, Sitecore.SessionProvider.Sql" sessionType="Standard" connectionStringName="session" pollingInterval="2" compression="true" />
  </providers>
</sessionState>

Both in mongo db and sql tables like Fact_PageViews values are not getting updated.
I tried to copy App_Config and web.config from another machine where interactions are getting loaded, still interactions are not getting updated.
I have tried solutions given in links like sitecore community but still got no luck. Please give me some suggestions on how I can get it working.
Note: I have tried recycling app pool to get data into mongo db but no data was added.

Answer 1

Here are a few things you can try:

1- Ensure mongodb is running. If configured as a service validate whether it's running properly

2- Check that your /App_Config/ConnectionStrings.config file has been correctly updated to reference your Mongo instance and reporting database instance, and that they can be accessed from your Sitecore instance.

3- Ensure you have the @Html.Sitecore().VisitorIdentification() in the section of your layout CSHTML file.

4- Make sure your Analytics is enabled. For Sitecore version 8.0 look for <setting name="Analytics.Enabled" value="true" />. For versions 8.1+ look for <setting name="Xdb.Enabled" value="true" />

if you still can't capture data I suggest reviewing these link1 and link2