10

I have recently encountered the question related to Windows 10 Fall Creators Update (1709) breaking Sitecore Commerce 8.2.1 Update 2 installs. I had a perfectly working Sitecore Commerce 8.2.1 Update 2 site. When I installed the Windows 10 Fall Creators Update, I started getting the error below. When I rolled back the Windows 10 Fall Creators Update, the site started working again. Has anyone found a cause or fix for this issue - other than rolling back the Windows 10 Update?

Server Error in '/' Application.

Error HRESULT E_FAIL has been returned from a call to a COM component.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException: Error HRESULT E_FAIL has been returned from a call to a COM component.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[COMException (0x80004005): Error HRESULT E_FAIL has been returned from a call to a COM component.]
CommerceServer.Core.Interop.Profiles.ProfileServiceClass.Initialize(String sConfigStore, String sCatalog) +0
CommerceServer.Core.Runtime.Profiles.ProfileContext..ctor(String profileServiceConnectionString, String providerConnectionString, String bdaoConnectionString, DebugContext debugContext) +808

[CommerceProfileSystemException: Failed to initialize profile service handle.]
CommerceServer.Core.Runtime.Profiles.ProfileContext..ctor(String profileServiceConnectionString, String providerConnectionString, String bdaoConnectionString, DebugContext debugContext) +1385
CommerceServer.Core.Runtime.CommerceContextFactory.CreateProfileContext() +939 CommerceServer.Core.Runtime.CommerceContextFactory.get_ProfileContextSingleton() +116 CommerceServer.Core.Runtime.Profiles.CommerceProfileModule.get_ModuleProfileContext() +129 CommerceServer.Core.Runtime.Profiles.CommerceProfileModule.get_ProfileContext() +178 Sitecore.Commerce.Connect.CommerceServer.Pipelines.CommerceProfileProcessor.Begin(CommerceProfileModule module) +25
Sitecore.Commerce.Connect.CommerceServer.Pipelines.CommerceBaseModuleProcessor1.BeginRequest(PipelineArgs args) +92
Sitecore.Commerce.Connect.CommerceServer.Pipelines.CommerceBaseModuleProcessor
1.Init(PipelineArgs args) +176 (Object , Object[] ) +74
Sitecore.Pipelines.CorePipeline.Run(PipelineArgs args) +469
Sitecore.Pipelines.DefaultCorePipelineManager.Run(String pipelineName, PipelineArgs args, String pipelineDomain) +22
Sitecore.Nexus.Web.HttpModule.Application_Start() +288
Sitecore.Nexus.Web.HttpModule.Init(HttpApplication app) +670
System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers) +581
System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context) +172
System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context) +418
System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext) +369

[HttpException (0x80004005): Failed to initialize profile service handle.] System.Web.HttpRuntime.FirstRequestInit(HttpContext context) +534
System.Web.HttpRuntime.EnsureFirstRequestInit(HttpContext context) +111 System.Web.HttpRuntime.ProcessRequestNotificationPrivate(IIS7WorkerRequest wr, HttpContext context) +718

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A hot fix for this issue was released:

Download hotfix : unzip the file and follow above instructions:

  1. Backup the original binary "dsdb3.dll" located under the default install location c:\Program Files\Commerce Server 11\UPM\
  2. Replace the dsdb3.dll from above location with the one found from this hotfix package
  3. Restart IIS

The hotfix was built for Sitecore Commerce 8.2.1(Update-2) with Commerce Server 11.4.148, and you should not install it on other Sitecore versions

Details about this issues was published on KB site: https://kb.sitecore.net/en/Articles/2017/12/18/21/17/006092.aspx

  • After replacing the dsdb3.dll my sitecore comerce server error is fixed but now it's not showing launchpad. It is showing not found exception for launchpad. – Sandeep Dec 28 '17 at 8:30

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