2

We are using Sitecore Commerce 8.1 powered by Commerce Server and in the Commerce server Catalog Manager we are getting the below error when we select the catalog.: enter image description here The error from the eventviewer are as below: enter image description here enter image description here enter image description here enter image description here

The Properties are also not showing for the Property definitions but are present in the available properties of Product definitions. Have anyone faced such kind of error or any clue about the fix needed? In TDS with Get Sitecore items I am getting the error :"Failed to get the Dependent Catalogs" enter image description here

Improve this question
4
  • 1
    It is always recommended to post errors/exceptions in a Block Quote or Code sample for the ease of future searches. Please avoid posting screen shots with errors.
    – Amitabh Vyas
    Commented Jun 29, 2018 at 11:53
  • It to me like connection SQL Server from commerce webservices. Are you sure it is properly configured?
    – Peter Procházka
    Commented Jun 29, 2018 at 12:15
  • @AmitabhVyas Sure I do understand your point and thanks for the input.
    – Amitabh
    Commented Jul 2, 2018 at 5:16
  • @PeterProchazka yes it is properly configured and it was working fine but the issue started when executing a Job and after that this is broken. The error I see mainly is as below: INFO CUpdateJob > Updating of the inventory catalog with information about materials > Started. ERROR Failed to get the dependent catalogs. Exception: CommerceServer.Core.Catalog.CatalogDatabaseException Message: Failed to get the dependent catalogs. Source: CommerceServer.Core.CatalogServer
    – Amitabh
    Commented Jul 2, 2018 at 5:23

1 Answer 1

Reset to default
1

I have figured out the cause of the issue and have a fix, rather a work around to get rid of the error and have my Commerce Server up and running for edit. The issue was the database got corrupted with invalid data. So I did a restore of the Commerce database and after that the error message got removed.

Improve this answer

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service and acknowledge you have read our privacy policy.

Not the answer you're looking for? Browse other questions tagged or ask your own question.