I have a recently upgraded 8.1 Sitecore instance with EXM 3.3 installed. When I try to create a new regular Email Campaign I get the following screen. Am I doing something wrong? Is something not installed correctly or configured correctly? All I see is Import HTML.
In EXM, the reason this list is blank is because the Default item for One-Time Messages has not been associated with any Message Templates.
For Each EXM Manager Root, there are three types of Messages that can be sent out.
- One Time Messages
- Subscription Messages
- Triggered Messages
Under a Single EXM Manager Root, it looks like this:
The red arrow is pointing to the Default setting item for the One Time Messages. Open the item up in Content Editor to review settings for this item.
Of particular interest is the Insert Option field on this item.
EXM uses the Insert Options field of this item to store which Message Templates for the specific EXM Manager Root, should display in the Create Screen.
In the above example, only one message shows up. When I go to the Create Screen, I see one message.
When I add a new Message Template (located in the
The resultant Create Message option dialog looks like:
Why Aren't The Default EXM Insert Options Shown?
For some reason, during the upgrade process, the default message create options were erased from this object. Simply add the default ones back in, if you'd like to use them. You can find them in the branch templates:
- If dealing with multiple EXM Manager Root's, besure you are adjusting the right manager root, otherwise you'll pull your hair out for 2 hours like I did while writing this answer, just to realize that I had the wrong Manager Root selected in EXM. =) Opps.