1

I have set up simple persona rule in banner rendering. Persona is set on the user and I can confirm it from Experience profile but still my rule is not executed. I have tried rule for both contact and visit but for both the cases it is not executed. How can I debug or check logs related to this issue.

  • Can you please provide the rules that you have used and also, make sure that there are no caching set on the banner rendering – Hishaam Namooya Jul 25 at 10:13
3

I would start by installing this tool https://github.com/buildabonfire/Bonfire.Analytics.Dto. Then when in session you can see who patterns you are current in (past and present). If you see the persona you expect. Then I would move to the log files and see if you have a null reference to a profile key in an items tracking field. When you rename a profile, it can cause issues like this.

{
   "CurrentProfiles":[
      {
         "ProfileName":"Industry",
         "Score":10.0,
         "Count":1,
         "PatternName":"Business Services",
         "PatternId":"ea29b725-905b-4ab2-b6b5-727dbb479514",
         "PatternLabel":"Business Services"
      },
      {
         "ProfileName":"Focus",
         "Score":10.0,
         "Count":1,
         "PatternName":"",
         "PatternId":null,
         "PatternLabel":null
      }
   ],
   "PastProfiles":[
      {
         "ProfileName":"Industry",
         "Id":"8c78d1ec-e978-4ef7-a27f-f70038548230",
         "NumberOfTimesScored":1,
         "Total":0.0,
         "Scores":[
            {
               "Key":"a8e663b6-b1cc-45a0-b2d6-dda85218d050",
               "Value":10.0
            }
         ],
         "StringScore":null,
         "PatterneName":"Business Services",
         "PatternId":"ea29b725-905b-4ab2-b6b5-727dbb479514"
      }
   ]
}

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.