I can see the users are being added in the Experience profile but my analytics chart doesn't show any data.

I checked the reporting database and it is empty.

I have spent more time in troubleshooting. Can any one help out on this?

  1. I added @Html.Sitecore().VisitorIdentification()

  2. I have disabled Analytics.Robots.IgnoreRobots and Analytics.AutoDetectBots

    setting name="Analytics.AutoDetectBots" set:value="false
    setting name="Analytics.Robots.IgnoreRobots" set:value="false" 
  3. I had checked my solr URL and it doesn't contain any # symbol in the path

  4. I have set IndexAnonymousContactData in 2 of my configs true IndexAnonymousContactData true IndexAnonymousContactData

  5. When I add the profile programmatically I can see the visits to ExperienceProfile and no entries in reporting database. Even the websites I have is not populated in filter as you can see in the image:

enter image description here

  • What version of Sitecore?
    – Chris Auer
    May 28, 2020 at 13:52
  • Its sitecore 9.2 Chris
    – shabarish
    May 28, 2020 at 14:19
  • Can you open the databases Xdb.Collection.Shard0.Contacts and Interactions and see if you have some recent entries.
    – Chris Auer
    May 28, 2020 at 14:26
  • In the contacts table I can see all the latest contacts . In the ineraction table I can see only intraction that I have added using the custom code
    – shabarish
    May 28, 2020 at 14:43
  • Any errors in Sitecore logs like "Tracker is not initialized"
    – Chris Auer
    May 28, 2020 at 15:12

1 Answer 1


I have sorted out the issue. The Default Global.asax was replaced by the file that was deployed in the code. This was the reason for the issue

I have replaced the default Global.asax

Once Done I have restarted My VM and My Analytics was up!

enter image description here

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