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We are doing Sitecore upgrade from 9.2 to 10.2. When we reusing the same new publishing targets in upgrade, we couldn't able to see the Layout/Templates/System folders.

We can see that, if we can place the DB name in Web DB connection string.

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  • Can you check under View Ribbon Menu that the check box Hidden items is checked?
    – Sumit Bhatia
    Commented Jul 8, 2022 at 5:55
  • can you please try by IISRESET
    – Rishiraj Shekhawat
    Commented Jul 8, 2022 at 9:32
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    Check if item is visible in DB Browser /sitecore/admin/dbbrowser.aspx and try to clear cache /sitecore/admin/cache.aspx . From Sitecore 10.1 default items are in wwwroot\App_Data\items\master\items.master.dat so worth to check this exists too for master, core, and web folders accordingly.
    – Kamil C
    Commented Jul 8, 2022 at 21:02
  • @Kamil, Have created the Custom WEB DB entries in App_Data\items folder. It resolved my issue.
    – Astle
    Commented Jul 11, 2022 at 8:38

2 Answers 2

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Try this.

  • Go to the View tab in the Content Editor.
  • Check If the Option Hidden Items is checked.
  • If not checked, check it This should work now.

This will show you the missing folders i.e. Layout/Templates/System

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  • Have already tried but no luck. We have three DBs and two new targets. In Sitecore DB also, have verified the Items count. Everything same.
    – Astle
    Commented Jul 8, 2022 at 6:06
  • @Astle Did you find anything in logs?
    – Sumit Bhatia
    Commented Jul 8, 2022 at 6:09
  • There is no log related to this
    – Astle
    Commented Jul 8, 2022 at 6:28
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Have created the Custom WEB DB entries in /App_Data/items and /Sitecore Modules/items folder like master/web/core. It resolved my issue.

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