8

I know that WFFM captures form dropout data to some extent and there's a Dropouts count in the out-of-the-box Form reports. Is it possible to use the data that's already captured to report on dropouts on a by-field basis?

  • Which version of Sitecore/WFFM? – jammykam Oct 8 '16 at 22:52
  • Hey @jammykam! 8.2 .. – Elena Zlateva Oct 10 '16 at 13:22
3

In the SQL based versions of Sitecore (i.e. 7.2 and lower) the Dropout reports were available from the WFFM Form Reports section.

WFFM Reports

Unfortunately on the xDB/Mongo verions of Sitecore (7.5 onwards) this report does not exist and there is no out of the box solution available to view this data, even in the latest version.

The form dropout data is captured, assuming you have Enable Form Dropout Tracking checked then you can see in the Network tab of your browser the data is being recorded when a user moves away from a field:

WFFM Dropout AJAX Calls

The data is saved to MongoDB but there are no reports to retrieve this information back unfortunately.

I'm not sure if there any APIs available to retrieve this data, but you would write some queries over Mongo but you would have to create something custom (also also worry about bridging field information from Sitecore).

The only other alternative is to contact Sitecore Support and request this feature is added back in.

  • Thank you, this is really helpful! I was worried that the data might not even be getting captured anymore – Elena Zlateva Nov 29 '16 at 15:59

Your Answer

By clicking “Post Your Answer”, you agree to our terms of service, privacy policy and cookie policy

Not the answer you're looking for? Browse other questions tagged or ask your own question.