I have problem with my Sitecore 9.0.1 XP1 installation. The environment is Azure VMs with Azure SQL and is following:
- 2x CM VMs
- 2x CD VMs
- 1x xConnect + Sitecore Processing VM
- 1x Sitecore Reporting VM
- Azure SQL Premium Elastic Pool
I am using single public SSL certificate across all servers - it has Server and Client Authentication roles. I configured its thumbprint in all ConnectionStrings.config files
When launching CD/CM I am getting:
69684 11:40:08 **ERROR xDB unavailable when submitting contact**.
Exception: Sitecore.Analytics.DataAccess.XdbUnavailableException
Message: xDB unavailable
Source: Sitecore.Analytics.XConnect
at Sitecore.Analytics.XConnect.DataAccess.XConnectDataAdapterProvider.ExecuteWithExceptionHandling[T](Func`2 func)
at Sitecore.Analytics.XConnect.DataAccess.XConnectDataAdapterProvider.<>c__DisplayClass15_0.<LoadContact>b__0()
at Sitecore.Analytics.XConnect.Diagnostics.PerformanceCounters.OperationPerformanceMonitorExtensions.Monitor[T](OperationPerformanceMonitorBase monitor, Func`1 operation)
at Sitecore.Analytics.Data.ContactRepository.LoadContact(ID contactId)
at Sitecore.Analytics.Data.ContactRepository.MergeTemporaryContact(Contact contact)
at Sitecore.Analytics.Data.ContactRepository.SaveContact(Contact contact)
at Sitecore.Analytics.Tracking.ContactManager.SubmitContact(Contact contact, Contact& realContact)
Nested Exception
Exception: Sitecore.XConnect.XdbCollectionUnavailableException
Message: An error occurred while sending the request.
Source: Sitecore.Xdb.Common.Web
at Sitecore.Xdb.Common.Web.Synchronous.SynchronousExtensions.SuspendContextLock[TResult](Func`1 taskFactory)
at Sitecore.XConnect.Client.XConnectSynchronousExtensions.SuspendContextLock[TResult](Func`1 taskFactory)
at Sitecore.XConnect.Client.XConnectSynchronousExtensions.Get[TEntity](IXdbContext context, IEntityReference`1 reference, ExpandOptions expandOptions, TimeSpan timeout)
at Sitecore.Analytics.XConnect.DataAccess.XConnectDataAdapterProvider.GetContactByIdentifier(IXdbContext xdbContext, String source, String identifier)
at Sitecore.Analytics.XConnect.DataAccess.XConnectDataAdapterProvider.ExecuteWithExceptionHandling[T](Func`2 func)
Nested Exception
Exception: Sitecore.Xdb.Common.Web.ConnectionTimeoutException
Message: A task was canceled.
Source: Sitecore.Xdb.Common.Web
at Sitecore.Xdb.Common.Web.CommonWebApiClient`1.<ExecuteAsync>d__37.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sitecore.XConnect.Client.WebApi.CollectionBatchWebApiClient.<ExecuteBatch>d__11.MoveNext()
Nested Exception
Exception: System.Threading.Tasks.TaskCanceledException
Message: A task was canceled.
Source: mscorlib
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Sitecore.Xdb.Common.Web.CommonWebApiClient`1.<ExecuteAsync>d__37.MoveNext()
Things tried/checked so far:
- Made sure no errors in certificate thumbprint in config files
- Added iis apppool identities to read certificate's private keys
- Checked and made sure that all 5x xConnect websites are available locally and from any other server (with no certificate errors)
In Sitecore documentation they mention that xConnect server and client certificates are usually different - I have it configured on one SSL certificate - is that supported?
