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I am trying to install Sitecore 9 in my Windows 10 box. At first attempt, it was failed with this exception.

Failed to start service 'Sitecore xConnect Search Indexer'

I got the one answer for this issue here. But it is related to LicenseException in EventLog. But i am having different exception in my EventLog as follows.

The Sitecore XConnect Search Indexer - sc9.xconnect-IndexWorker service terminated with the following error: An exception occurred in the service when handling the control request.

Apart from it, i can also see few Application Level EventLog exceptions listed below..

The Open Procedure for service ".NETFramework" in DLL "C:\windows\system32\mscoree.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "BITS" in DLL "C:\Windows\System32\bitsperf.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

The Open Procedure for service "Lsa" in DLL "C:\Windows\System32\Secur32.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.

The Open Procedure for service "WmiApRpl" in DLL "C:\windows\system32\wbem\wmiaprpl.dll" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code.

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  • just to make sure: you have all prerequisites installed, solr running via https and service was created but cannot start? can you open xConnect url in browser (you should see just a time string)?
    – Daniil
    Commented Feb 14, 2018 at 11:44
  • Yes, all are done. When trying to access xConnect url in browser, it gives me error at IIS level.
    – Arvind Gehlot
    Commented Feb 14, 2018 at 12:18
  • Looks like an issue with performance counters. See if any of these help: admin-enclave.com/en/articles/windows/…
    – Marco
    Commented Feb 14, 2018 at 17:57
  • 1
    Do you see any errors in xConnect Indexer log file?
    – grg
    Commented Feb 14, 2018 at 21:29
  • Just veirfy your license is not expired. In my case i got this error due to my sitecore license was expired.
    – Akif Irfan
    Commented Jun 26, 2018 at 13:21

2 Answers 2

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I recently got the same error and got it fixed by performing the below steps:

  1. Make sure that my license support Sitecore xConnect. Please contact your Sitecore regional officer to ask about if your license is eligible for xConnect. Normally, they would need to regenerate a new one. If this license was used on Sitecore 8, then you need to ask for a new one for Sitecore 9.

  2. Make sure solr is running on https and the solr service is on.

  3. Once the above is confirmed, I deleted everything and started from scratch. Follow the link you posted to know what to remove.

You can read my post on how to get Sitecore 9 with xConnect. This is what I have used to setup the Sitecore instance.

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Once I got the same error while setting up Sitecore 9.0.1 and the cause was a wrong license file in this path. 

C:\inetpub\wwwroot\sc90.xconnect\App_data\jobs\continuous\IndexWorker\App_data

Even though you have the right license.xml file in your

 C:\inetpub\wwwroot\sc90.xconnect\App_data\

path, you can still get this error message. So my solution was replacing the license.xml file in previous path, while install.ps1 file working.

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