Our website does not create "SC_ANALYTICS_GLOBAL_COOKIE" cookie

Question

Our website does not create "SC_ANALYTICS_GLOBAL_COOKIE" cookie

I have looked into showconfig and can see

<processor type="Sitecore.Analytics.Pipelines.EnsureSessionContext.EnsureDevice, Sitecore.Analytics"/>

We have the VisitorIdentification tag in our layout and Tracking is enabled.

I can see the anonymous contacts and intercations created in the mongo db and Reporting database. It's just that we don't have cookie and all of them are recording as a separate entry in the database even if the request is coming from the same device and same browser

I turned below setting to true and I can see all the anonymous contacts listed in the ExperienceProfile

 <setting name="ContentSearch.Analytics.IndexAnonymousContacts" value="true"/> 

Can someone please suggest what else could be the reason?

We are using Sitecore 8.2 update 4. I can also see the cookie is present on my dev site. Thanks

Answer 1

We had the below setting pointing to the wrong domain

<setting name="Analytics.CookieDomain" value="****" />

Answer 2

Sounds silly, but is Tracking enabled in the config?

Ensure that the Sitecore setting:

Xdb.Tracking.Enabled

is set to true.

And Ensure that layouts contain the VisitorIdentification tag or MVC helper