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I am simply trying to open up the page used for rebuilding the reporting server in Sitecore 8.1 - /sitecore/admin/rebuildreportingdb.aspx.

When I do that I get the following error:

>Could not resolve type name: Sitecore.ExperienceAnalytics.Client.Deployment.SegmentStorageProvider, Sitecore.ExperienceAnalytics.Client (method: Sitecore.Configuration.Factory.CreateFromTypeName(XmlNode configNode, String[] parameters, Boolean assert))

From what I can gather that means that either my Sitecore.ExperienceAnalytics.Client DLL is the wrong version or perhaps the ASPX page itself is not the most up to date version or something. The file version of my DLL is 1.2.1.5488. Any ideas on how to fix this?

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  • Have you tried to revert the DLL and the aspx file from Sitecore Website zip package? My theory is that you have got a reference to old DLL somewhere in your project and during rebuild you overwritten it.
    – Alan Płócieniak
    Commented Oct 13, 2016 at 17:33
  • Yes, I tried that. It didn't help. Same error.
    – Corey Burnett
    Commented Oct 13, 2016 at 17:40
  • Can you specify the exact DLL name you reverted?
    – ASura
    Commented Oct 13, 2016 at 17:49
  • Ok, I think I am getting closer. I figured out that there were two config files that I had disabled during an upgrade (Sitecore.Analytics.Processing.Aggregation.Services.config and Sitecore.Analytics.Processing.Services.config). Once I re-enabled those I don't get the error message anymore. However now I get a different error message - Could not find add method: AddCustomProviders (type: Sitecore.Analytics.Aggregation.SqlReportingStorageProvider)
    – Corey Burnett
    Commented Oct 13, 2016 at 17:51
  • 1
    Yeah, both of your questions point to the fact that your upgrade did not go correctly. I would suggest that you either do it from scratch against a clean Sitecore 8.1.3 instance, or that you copy all files (binaries, configs, static files) over from the Sitecore package and start from there.
    – Dmytro Shevchenko
    Commented Oct 13, 2016 at 17:54

2 Answers 2

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Whenever dialogs stop working after Sitecore Upgrades, there are two things you should check:

  1. Did you clear your browser cache (& cookies) as requested during the upgrade?
  2. Does your deployment process overwrite any files in the /sitecore folder?

It is extremely common for an upgrade to go smoothly, but for some upgraded files to not make it back into your preferred deployment method. Go to http://dev.sitecore.net and grab the zipped web root of your target installation version. Compare the files in the zip with your installation folder. Guaranteed you have an incorrect file in /sitecore or you're overwriting a new /bin file with an older one from your deployment project.

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Taking a stab at this...

Could not resolve type name: Sitecore.ExperienceAnalytics.Client.Deployment.SegmentStorageProvider, Sitecore.ExperienceAnalytics.Client (method: Sitecore.Configuration.Factory.CreateFromTypeName(XmlNode configNode, String[] parameters, Boolean assert))

This is indicating to me that there is a configuration reference trying to point to Sitecore.ExperienceAnalytics.Client.Deployment.SegmentStorageProvider. ( I can hear it now, "Gee... Thanks Mr. Obvious!")

However, this is the wrong class name, which makes me think this may be a botched upgrade or config transform.

You'll want to take a look at the Sitecore.ExperienceAnalytics.StorageProviders.config and make sure that primary and secondary Segment Storage Provider types are pointing to Sitecore.ExperienceAnalytics.Client.Deployment.AggregationSegmentStorageProvider, Sitecore.ExperienceAnalytics.Client (Note: Aggregation in the class name)

It should look something like this in showconfig.aspx:

  <primarySegmentStorageProvider type="Sitecore.ExperienceAnalytics.Client.Deployment.AggregationSegmentStorageProvider, Sitecore.ExperienceAnalytics.Client" singleInstance="true" patch:source="Sitecore.ExperienceAnalytics.StorageProviders.config">
    <param ref="experienceAnalytics/deployment/services/aggregationSegmentRepository" />
    <param ref="experienceAnalytics/deployment/logger" />
  </primarySegmentStorageProvider>
  <secondarySegmentStorageProvider type="Sitecore.ExperienceAnalytics.Client.Deployment.AggregationSegmentStorageProvider, Sitecore.ExperienceAnalytics.Client" singleInstance="true" patch:source="Sitecore.ExperienceAnalytics.StorageProviders.config">
    <param ref="experienceAnalytics/deployment/services/secondaryAggregationSegmentRepository" />
    <param ref="experienceAnalytics/deployment/logger" />
  </secondarySegmentStorageProvider>

Hope this helps!

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