Sitecore Forms are not appearing in Sitecore Forms interface

Question

I know that there are lot of question have been asked on this topic but my concern is that after following all the available options Forms are still not appearing on Form interface.
However I can see form under content tree.

Other Details:- I am using Sitecore.NET 9.0.2 (rev. 180604) and also using Sitecore Forms Extensions for Sitecore 9.0-1.8.2

I have performed the following the steps:-

• Rebuilding master indexes
• Renaming Sitecore forms
• Check the Form folder id in core database, ID matches
• Clear browser cookies
• define "is_template" field from "istemplate" field

I have taken the references from the following URLs and Sitecore StackExchange questions: -

No forms are displaying in Sitecore 9 Forms area

https://doc.sitecore.com/developers/90/platform-administration-and-architecture/en/the-search-and-indexing-configuration-files.html

https://citizensitecore.com/2017/11/19/sitecore-9-forms-form-doesnt-show-up-after-creation/

Why I can't see my forms/templates in the Sitecore Forms application?

https://sitecoresandbox.com/2018/03/09/there-are-no-forms-to-display-in-sitecore-9-forms-designer/

I am not sure what I have missed. Any help would be much appreciated.

Thanks in advance.

Answer 1

As mentioned above I have followed various solution referring various links but nothing worked for me. After deep diving into the issue we found that there are few changes in the configuration files for SOLR and Lucene which created the fuss for me.

After replacing all necessary files (specifically related to indexes) from the same replica of instance (vanilla installation) and rebuilding the indexes, my issue got resolved.

But for future references I am mentioning all the solution which I have followed:-

Solution 1: Rebuilding master indexes
Initially rebuilding master indexes did not resolve the issue but as mentioned above after replacing few configuration files from fresh instance and then rebuilding the master indexes resolved the issue.

• This worked for me.

Solution 2: Renaming Sitecore forms
Sometime renaming the form will do the trick and resolved this issue. I had faced this situation in my previous project and renaming the form had solved this issue for me. But this time did not work.

Solution 3: Check the Form folder id in core database
Check the ID of Form folder in Root field of SearchConfig item in core database at /sitecore/client/Applications/FormsBuilder/Components/Navigation/Create/PageSettings/CreateFormDataSource/SearchConfig SearchConfig item id - {60F35FD9-88CB-4DF5-8E78-1E9BF5FE181C} If found different change it to the folder id where forms are present.
Form folder Id was same in my case.

Solution 4: Clear browser cookies
I have found on the sitecore.stachexchange.com that clearing browser cookie had resolved the same issue for one community user. So tried the same thing and even in new browser as well.

Solution 5: define "is_template" field from "istemplate" field
I have found error in Search logs as given below: -

13020 13:55:57 ERROR Solr Error : ["undefined field is_template"] - Query attempted: [(((((_content:(**) OR _name:(**) OR _displayname:(**)) AND (is_template:(0) AND _latestversion:(1))) AND _path:(b701850acb8a4943b2bcdddb1238c103)) AND _templatename:(Form)) AND (-__hidden:(1)  *:*))]
17204 13:55:57 ERROR Solr Error : ["undefined field is_template"] - Query attempted: [(((((_content:(**) OR _name:(**) OR _displayname:(**)) AND (is_template:(1) AND _latestversion:(1))) AND _path:(b701850acb8a4943b2bcdddb1238c103)) AND _templatename:(Form)) AND (-__hidden:(1)  *:*))]

Taken the reference as mentioned in the question, I made changes accordingly. Error was saying that "undefined field is_template" so I added the field with the same name as shown below in Sitecore.ContentSearch.Solr.DefaultIndexConfiguration file at C:\inetpub\wwwroot\your sitecore instance\App_Config\Sitecore\ContentSearch

And rebuild the indexes again. Rebuild indexes completed successfully.
Error from SOLR gone but forms were not visible by this solution as well.

Answer 2

Sitecore Forms were missing in the Forms Designer view after upgrading the application to version 10.2. I created a new form and I am able to see it but the previous ones were not there. To fix the same I tried the below steps:

1. Cleared browser cache
2. Cleared Sitecore cache /sitecore/admin/cache.aspx
3. Incognito/private mode to see if able to see the Forms
4. Rebuilt Forms folder from the Developer menu (It solved my issue and happy to see the Forms in Forms Designer)
5. If step 4 does not help you then Rebuilt Sitecore Master Index

Answer 3

We also faced the same issue but rebuilding the master_index didn't resolve the issue for us, so we rebuild 3 indexes as below -

1. sitecore_master_index
2. sitecore_marketingdefinitions_master
3. sitecore_marketing_asset_index_master

After rebuilding the above indexes were able to see forms on the dashboard -

Follow the blog for more details - https://sitecorediaries.org/2020/06/06/unable-to-see-the-newly-created-sitecore-forms/

Answer 4

I have also faced the same problem on PROD, UAT. After trying the above solutions, the issue did not resolve.

But later I found the simple solution to fix this known bug.

Below are the steps:

1. You need to expand the forms folder from the content tree.
2. Select the first form in the list.
3. Go to Navigation Home-> sorting-> up, down.
4. Change the order of selected forms using button up and down.
5. Save your changes by clicking on the Save button.
6. Do the same steps for other forms in the list.
7. Open Forms editor and you can see all your forms.