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I followed this article to create a custom email template: https://doc.sitecore.com/developers/exm/90/email-experience-manager/en/walkthrough--building-a-custom-message-template.html

However, it's not showing up in the EXM dialog. Any suggestions/insights? Sitecore version 9.2, EXM version 3.5.1 rev. 171103

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  • Have you performed this action: In the Insert Options dialog, navigate to your message template, for example, /templates/Branches/System/Email/Messages/Custom Newsletter/Monthly Newsletter and add it to the Selected pane.
    – Swati Gupta
    Commented Dec 10, 2019 at 5:15
  • In this path: "/sitecore/templates/Branches/System/Email/Manager Root", for the message types I have added the newly created template to the insert options. Still not working
    – manaslu
    Commented Dec 10, 2019 at 15:18

2 Answers 2

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Have you add the custom template to this item's Insert Option ? /sitecore/content/*EXM Email Manager Root*/Message Types/Regular/Default

/sitecore/content/EXM Email Manager Root/Message Types/Regular/Default Insert Option

Publish the item. Then it should appear in the EXM Regular Template Option

EXM Regular Template Option EXM Regular email campaign

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  • thank you so much for your suggestion!!
    – manaslu
    Commented Dec 11, 2019 at 16:05
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Since we have multi site implementation, I had to go to each site's Email Manager Root and assign the template to the insert options. i.e. here in .../Emails/Message Types/Automated/Default I added the newly created email template to the insert option for Default and it worked!!

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Thanks to all who helped from the slack.

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